Through the lens of AI
Online reviews from passengers are invaluable for determining if Asiana Airlines is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Asiana Airlines reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Asiana.
Join 80,000 savvy travelers.
Start saving 40%–80% on flights.
- Amazing deals to 200+ destinations in Asia
- Departures from US, Canada, Australia, Europe, Asia
- Regional routes within Asia included
- Each deal is 40%–80% cheaper than the regular price
Is Asiana Airlines
a low-cost (budget) airline?
No, Asiana Airlines is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Korea, a member of the Star Alliance, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Asiana provides multiple travel classes, such as Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Asiana Airlines — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- In-flight service: The airline’s cabin crew is often praised for their professionalism, friendliness, and attentiveness.
- Cabin comfort: Depending on the aircraft and the class of service, passengers can enjoy spacious seating, adjustable headrests and footrests, and personal in-flight entertainment systems.
- Safety record: Asiana Airlines has a commendable safety record, which gives passengers peace of mind when flying with them. The airline invests significantly in safety procedures and training to ensure passenger safety.
Weaknesses
- Food quality: Some passengers have mentioned that the quality and variety of food options could be improved. Food is a crucial part of the in-flight experience, and negative feedback in this area indicates there’s room for enhancement.
- In-flight entertainment: While Asiana provides in-flight entertainment, comments suggest that the content could be updated more frequently, with a wider variety of options.
- Delays: Some reviews indicate dissatisfaction with flight delays. While delays can happen in any airline for various reasons, the frequency of such incidents and how they’re managed can impact passenger satisfaction.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Asiana Airlines. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Asiana?
When flying with Asiana Airlines, you can expect a well-rounded flight experience.
The airline is known for its commendable in-flight service, characterized by a friendly and attentive multilingual cabin crew. You’ll also enjoy a range of quality in-flight amenities such as comfortable seating, an extensive entertainment system, and on select flights, Wi-Fi connectivity. Safety is also a priority with Asiana, providing peace of mind throughout your journey.
What are the seating options?
Asiana Airlines, one of South Korea’s two major airlines, offers various cabin classes to suit different passenger needs:
- Economy Class: Regular seats in this class offer basic service and amenities, including in-flight entertainment and meals. The seat pitch ranges from 33-34 inches, and the seat width is approximately 17-18 inches.
- Economy Smartium: This premium economy class provides more legroom and wider seats than the standard economy class. Seats in this class have a seat pitch of 36-38 inches and a width of 19-20 inches.
- Business Class: Offering a superior level of service compared to economy classes, Business Class includes spacious seating that can recline into a bed, gourmet meals, premium in-flight entertainment, and access to business-class lounges at the airport.
Is Asiana Airlines economy comfortable?
Asiana Airlines is generally regarded to have a good level of comfort in their Economy Class compared to many other airlines.
Asiana Economy Class seats typically have a seat pitch of 33-34 inches and a seat width of 17-18 inches, which is fairly standard in the industry. They also provide amenities like in-flight entertainment and meals, which can contribute to the overall comfort of the flight. In addition, Asiana Airlines has a reputation for good customer service, which can also impact the overall experience and comfort of the flight.
What is the baggage allowance?
Here is the baggage allowance for Asiana Airlines for business and economy class:
Economy Class
- 2 pieces of baggage up to 23 kilograms (50 pounds) each
- Maximum weight of 46 kilograms (102 pounds)
- Children under 2 years old are allowed one piece of baggage up to 10 kilograms (22 pounds).
- Infants are allowed one piece of hand baggage up to 5 kilograms (11 pounds) and a stroller or carrier.
Business Class
- 2 pieces of baggage up to 32 kilograms (70 pounds) each
- Maximum weight of 64 kilograms (141 pounds)
Does Asiana Airlines have Wi-Fi?
Yes, Asiana Airlines offers in-flight Wi-Fi on select aircraft. The Wi-Fi service is provided by Connexion by Boeing and is available on all flights operated by the A350 aircraft. The usage is charged, with different plans tailored to passenger needs – from short usage periods to the entire flight duration. The Wi-Fi available on all flights operated by other aircraft types varies.
Say goodbye
to expensive airfares!
Save 40-80% on flights — explore SuperDeals from hundreds of departure cities across the globe.
