By Maksim Koval, 17 February 2024

How to contact Asiana Airlines customer service?

The primary way to contact Asiana Airlines customer service is via their call center: +82-2-2669-8000. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from Asiana Airlines customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

Asiana Airlines contact numbers

Asiana Airlines ServiceContact Phone Number
Primary customer service+82-2-2669-8000
International customer service+82-2-2669-8000
Reservations
+82-2-2669-8000
Frequent flyer program (Asiana Club)+1588-8180
Refunds+82-2-2669-8000
Baggage services+82-2-2669-8000
Lost and found+032-744-2205
Special assistance+1-800-227-4262
Cargo
Pet travel+1588-8000
Customer Relations+82-2-2669-8000
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

Asiana Airlines international contact numbers

International customer service can handle your booking just like the main call center. Instead of competing for time with the call centers in Korea, jump the line by dialing those in other countries — Australia, China, Japan, Thailand, USA — for example. Travelers report that the Asiana Airlines support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryAsiana Phone Number
Australia+61-2-9260-4300
China+400-650-8000
Germany+49-69-9210-190
India+91-124-4610-610
Indonesia+62-21-5031-1030
Japan+03-3836-2692
Singapore+65-6225-3866
South Korea+82-2-2669-8000
Thailand+66-2-016-6500
USA+1-800-227-4262

Asiana Airlines WhatsApp number

Currently, Asiana Airlines does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to Asiana Airlines numbers.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Asiana Airlines international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Asiana Airlines number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

Asiana Airlines phone numbers by city

Your regional Asiana helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityAsiana Phone Number
Bangkok +66-2-016-6500
Beijing +86-10-8460-9561
Delhi +91-124-4610-610
Frankfurt +49-69-9210-190
Jakarta +62-21-5031-1030
Los Angeles +1-800-227-4262
Singapore +65-6225-3866
Seoul +82-2-2669-8000
Sydney +61-2-9260-4300
Tokyo+03-3836-2692

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

Asiana Airlines email address

Asiana Airlines does not offer a direct email address or an email form for customer support. Instead, they recommend passengers to seek immediate assistance through their live chat, social media channels, or by calling their customer service line at +82-2-2669-8000.

You may also use help section on the flyasiana.com website.

While Asiana Airlines‘s customer service isn’t directly accessible via email, an alternative is to reach out to their local offices. Some of these branches openly share their email addresses online, providing an alternative route for correspondence.

Regional email addresses

You can find a list of Asiana Airlines regional email addresses below:

Emails addresses by country
CountryAsiana Airlines Email Address
Indiaresv.oz@bird.travel
Italyromasales@flyasiana.com
Philippinescebureservations.flyasiana@gmail.com
Spainbcnreservation@flyasiana.com

If you want to send an email to one of Asiana Airlines’s employees, try the popular email format used by many companies: First.Last@flyasiana.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@flyasiana.com.

Asiana Airlines sales and ticketing offices

Asiana Airlines ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of Asiana Airlines offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)Asiana Office Address / Phone
Australia

Level 13, 31 Market Street, Sydney, NSW2000

China

12th Floor A/F, Tower A GATEWAY Plaza, NO.18 Xiaguangli North RD East Third Ring, Chaoyang District, BEIJING, CHINA (100027)

Germany

Wilhelm-Leuschner-Straße 7, 60329 Frankfurt am Main

India

Ground Floor, Vatika Triangle near M.G Road Metro Station Shushant Lok, Phase-1, Gurgaoun – 122002

Indonesia

District 8 Prosperity Tower Unit 19I – SCBD Lot. 28, Jl. Jend. Sudirman Kav. 52-53 Senayan, Kebayoran Baru, Jakarta Selatan 12190, Indonesia

Japan

Shoko Chukin Seimei Building 9F, 1-10-12 Ueno, Taito-ku, Tokyo 110-0005, Japan Asiana Club Service Center

Singapore

6 Raffles Quay #11-04, Singapore 048580

South Korea

hyosung harringtonsquare, 92 Mapo-daero, Mapo-gu, Seoul, Republic of Korea

Thailand

18th FL, Ploenchit Center, Sukhumvit Soi 2 , Sukhumvit Road, Klongtoey, BANGKOK

USA

3530 Wilshire Blvd. Suite 1700 Los Angeles, CA 90010

Asiana Airlines live chat (meet Aaron)

Asiana Airlines live chat (“Chatbot Service”) is a fast way to get help from the airline 24/7. It features a simple chatbot Aaron that serves as a live agent — it can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, it may not be able to handle more complex issues.

Asiana Airlines Aaron bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.

Being just a simple, automated software, Aaron bot can’t solve all the problems though. If you have a complex issue it may not be able to handle it — you’ll need to contact the actual live agent at Asiana Airlines call center.

To access the Asiana Airlines webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Asiana Airlines directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with Asiana Airlines, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

Asiana Airlines does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the flyasiana.com website. Remember to include the necessary details, clearly stating the nature of your complaint. Asiana Airlines will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +82-2-2669-8000.

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Asiana Airlines CEO.

Premium hotline
for Asiana Club members

Asiana Club, Asiana Airlines‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard call centers. If you are a Asiana Club member with Silver, Gold, Diamond, Diamond Plus, Platinum status, you can dial +1588-8180 to reach frequent flyer program (FFP) customer service in Korea.

Dedicated customer service for the Asiana Club FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact Asiana Club international numbers: +1588-8180 (South Korea), +1-800-227-4262 (US), +03-3836-2692 (Japan), +400-650-8000 (China).

Asiana Airlines doesn’t offer a dedicated email address for Asiana Club customer care.

If you find yourself already at the airport, consider seeking aid from an airline agent at the Asiana Airlines lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Contacting Asiana on social media

Getting phone help from Asiana Airlines often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @Flyasiana in a tweet about your issue. Asiana Airlines team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: ()

FAQ

What is the hotline response time?

The average wait time for Asiana Airlines representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, Asiana employs a certain number of staff in its call centers — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find Asiana Airlines service desk at the airport?

Asiana Airlines houses its main service desk at Gimpo International Airport GMP in Seoul, Korea. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Asiana Airlines representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

You’ll also find Asiana Airlines service desks at other major airports in its network: Beijing Capital International Airport PEK, Narita International Airport NRT, Suvarnabhumi International Airport BKK, Los Angeles International Airport LAX, Sydney International Airport SYD.

Not all airports serviced by Asiana maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Asiana flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Korean carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed Asiana Airlines flight contact number

If you think you're going to miss a flight, call Asiana Airlines immediately at +82-2-2669-8000. The sooner your airline knows that you'll be late, the more options it has to fix it. Asiana Airlines often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from Asiana Airlines?

Asiana Airlines does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to Asiana Airlines through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is Asiana Airlines Business Class contact number?

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, Asiana Airlines does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When Asiana cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

Asiana’s head office is located in Seoul, South Korea:

443-83,
Ojeong-ro,
Gangseo-gu, Seoul
South Korea
Phone:+82-2-2669-8000

Asiana Airlines HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Asiana Airlines's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call Asiana Airlines from Indonesia?

Passengers in Indonesia can contact Asiana Airlines by dialing this customer service phone number: +62-21-5031-1030.

How to call Asiana Airlines from Singapore?

If you're in Singapore and need to reach out to Asiana Airlines, call its hotline: +65-6225-3866.

How to call Asiana Airlines from Thailand?

To call Asiana Airlines from Thailand, dial +66-2-016-6500. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is Asiana Airlines reservations phone number?

The main phone number for Asiana Airlines reservations is +82-2-2669-8000. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is Asiana Airlines rebooking hotline?

To rebook your flight with Asiana Airlines, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +82-2-2669-8000.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

Appendices

Additional contacts. Source: Asiana Airlines.

Asiana Airlines phone numbers by country
CountryAsiana Phone Number
Cambodia+855-23-862-868
France+33-1-81-80-0940
Kazakhtan+7-727 356-3235
Myanmar+95-01-533-286
Philippines+63-2-8662-8000
Spain+34-932-596-571
Turkey+90-212-256-4144
Uzbekistan+998-78-140-0900
Vietnam+84-24-3722-8000
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Asiana Airlines phone numbers by cities
CountryAsiana Phone Number
Almaty+7-727 356-3235
Barcelona+34-932-596-571
Ho Chi Minh City+84-24-3722-8000
Istanbul+90-212-256-4144
Manila+63-2-8662-8000
Phnom Penh+855-23-862-868
Paris+33-1-81-80-0940
Tashkent+998-78-140-0900
Yangon+95-01-533-286
Asiana Airlines offices
CountryAsiana Office
CambodiaML#21 AT MALIS BUILDING, INTERNATIONAL PHNOM PENH AIRPORT, PHNOM PENH, CAMBODIA.
France29 Rue du Colisée 75008 Paris
KazakhtanZAKARPATSKAYA STREET 1A-35 ALMATY,REPUBLIC OF KAZAKHSTAN
MyanmarRoom #5, Level 1, Guard of Honor BLDG, Yangon International Airport, Mingladon Township, Yangon Myanmar
Philippines6th floor The Salcedo Towers 169 H.V Dela Costa Street Salcedo village Makati City
SpainAeropuerto de Barcelona-El Prat, Terminal 1, Dique Sur, Oficina 251 El Prat de Llobregat, Barcelona 08820
TurkeyPolat Plaza B Blok D:81, Esentepe Mahallesi, Harman Caddesi, Ali Kaya Sokak No:1-B, 34394 Şişli, İstanbul
UzbekistanBusiness Centre DUKAT 2nd Floor, 12B, Afrosiab street, Tashkent 100015, Uzbekistan
VietnamF-08, 1st Floor, The Manor Officetel, 89 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Hochiminh City