Through the lens of AI
Online reviews from passengers are invaluable for determining if American Airlines is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in American Airlines reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about AA.
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Is American Airlines
a low-cost (budget) airline?
No, American Airlines is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in United States, a member of the Oneworld, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, AA provides multiple travel classes, such as Basic Economy, Economy, Premium Economy, Business, First — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on American Airlines — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Large route network: American Airlines has a large route network, which means it flies to a wide variety of destinations. This is a major strength for American Airlines, as it gives passengers more flight options.
- Competitive prices: AA typically offers competitive prices on its flights. This is another major strength of the airline, as it makes it more affordable for passengers to travel.
- Frequent flyer program: The airline has a popular frequent flyer program called AAdvantage. It allows passengers to earn miles for every flight they take. These miles can then be redeemed for free flights, upgrades, and other rewards.
Weaknesses
- Inconsistent service: Some passengers report receiving excellent service, while others report poor experience. This inconsistency can be frustrating, as travelers don’t know what to expect from their flight.
- Frequent delays and cancellations: American Airlines has a history of frequent delays and cancellations.
- Long lines at check-in and boarding: AA flights are often crowded, leading to long lines at check-in and boarding.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with American Airlines. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with AA?
When flying with American Airlines, one of the world’s largest airlines, you can expect a broad selection of global destinations and various cabin classes, ranging from Economy to Flagship First, each with its own level of service and comfort.
Long-haul flights typically offer in-flight entertainment, including movies, TV shows, and music, with Wi-Fi available for purchase. Complimentary snacks and beverages are usually provided, with meals served on longer flights and their quality depending on your cabin class. If you’re a member of American’s AAdvantage program, your flights will accrue miles redeemable for future flights, upgrades, and other benefits.
What are the seating options?
American Airlines offer the following seating options:
- Flagship First: Available on international and select domestic routes. It offers the most space and privacy of any American Airlines seating option, with fully lie-flat seats and direct aisle access.
- Flagship Business: Also available on international and select domestic routes, providing a comfortable workspace and lie-flat seats for rest on longer flights.
- First Class: Available on most domestic routes. Passengers in this class enjoy larger seats with more legroom, priority boarding, and enhanced meal service where available.
- Business Class: Available on certain international and domestic routes, Business Class offers wider seats, more legroom, and priority boarding, as well as enhanced meal service.
- Premium Economy: Available on many international flights. It offers more legroom than Main Cabin or Main Cabin Extra, with wider seats, personal entertainment, and enhanced meal service.
- Main Cabin Extra: Seats in this class, available on most flights, offer more legroom compared to regular Main Cabin seats.
- Main Cabin: The standard seating option on all American Airlines flights, offering basic amenities.
- Basic Economy: This is the most budget-friendly option offered by American Airlines. It provides a lower-priced fare with some restrictions, such as limited seat selection and no access to overhead bin space for carry-on luggage.
Is American Airlines economy comfortable?
American Airlines’ Economy class provides basic amenities which include a seat, complimentary snacks, and beverages on most flights.
Entertainment options like movies, TV shows, and music may be available, especially on long-haul flights. However, legroom and seat width in Economy are generally less compared to higher classes, which may impact comfort, especially on longer flights.
Wi-Fi might be available for purchase too. American Airlines also offers Main Cabin Extra which provides more legroom than the standard Economy class for an additional fee. The airline’s customer service can vary, and while many passengers report satisfactory experiences, others have raised issues about inconsistent service.
What is the baggage allowance?
The general baggage allowances for American Airlines’ different cabin classes are as follows:
- Basic Economy:
- Carry-on: 1 personal item and 1 carry-on bag (except for transatlantic flights, where checked bag fees apply)
- Checked: Charges apply depending on the destination
- Main Cabin:
- Carry-on: 1 personal item and 1 carry-on bag
- Checked: Charges apply depending on the destination
- Main Cabin Extra:
- Carry-on: 1 personal item and 1 carry-on bag
- Checked: Charges apply depending on the destination
- Premium Economy:
- Carry-on: 1 personal item and 1 carry-on bag
- Checked: 2 bags (up to 23 kg or 50 lbs each)
- Business Class:
- Carry-on: 1 personal item and 1 carry-on bag
- Checked: 2 bags (up to 32 kg or 70 lbs each)
- First Class:
- Carry-on: 1 personal item and 1 carry-on bag
- Checked: 2-3 bags (up to 32 kg or 70 lbs each, the number of bags depends on the route)
- Flagship Business:
- Carry-on: 1 personal item and 1 carry-on bag
- Checked: 2-3 bags (up to 32 kg or 70 lbs each, the number of bags depends on the route)
- Flagship First:
- Carry-on: 1 personal item and 1 carry-on bag
- Checked: 3 bags (up to 32 kg or 70 lbs each)
Does American Airlines have Wi-Fi?
American Airlines offer Wi-Fi on most of their domestic flights within the U.S. and on select international flights. However, availability can depend on the aircraft and the route. The service is typically not free, and charges may apply.
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