By Maksim Koval, 10 June 2024

How to contact American Airlines customer service?

The primary way to contact American Airlines customer service is via their call center: +800 433 7300. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from American Airlines customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

American Airlines phone numbers

American Airlines ServiceContact Phone Number
Primary customer service+800 433 7300
International customer service+800 433 7300
+800 433 7300
Frequent flyer program (AAdvantage)+800 882 8880
Refunds+800 433 7300
Baggage services+800 433 7300
Lost and found+800 433 7300
Special assistance+800-237-7976
Pet travel+800-227-4622
Customer Relations+800 433 7300
Customer Service (Spanish)+800-633-3711
Customer Service (French)+800-756-8613
Hearing & speech impaired711
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

American Airlines international phone numbers

International customer service can handle your booking just like the main call center. Instead of competing for time with the call centers in United States, jump the line by dialing those in other countries — +800-433-7300 — for example. Travelers report that the American Airlines support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryAA Phone Number
United Kingdom+0207-660-2300
United States+800-433-7300

American Airlines WhatsApp number

Currently, American Airlines does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to American Airlines numbers.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call American Airlines international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a American Airlines number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

American Airlines phone numbers by city

Your regional AA helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityAA Phone Number
Rio de Janeiro+11-3004-5000

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

American Airlines email address

American Airlines does not offer a direct email address for customer support. Instead, passengers can send them email through the online form. The form serves as the primary means of email communication, suitable for delivering feedback or making inquiries.

Alternatively, you can reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.

Regional email addresses

You can find a list of American Airlines regional email addresses below:

Emails addresses by country
CountryAmerican Airlines Email Address

More emails

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by American Airlines — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryAmerican Airlines Email Address

If you want to send an email to one of American Airlines’s employees, try the popular email format used by many companies: For example, to email Jane Doe who works at the airline, use

American Airlines sales and ticketing offices

American Airlines ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of American Airlines offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)AA Office Address / Phone
Miami (US)

Ponce De Leon
Travel Center - MIATA
901 Ponce De Leon Blvd. Suite 103
Miami, FL 33134

Fort Lauderdale (US)

Oakland Park - Travel Center FLLTA 2720
East Oakland Park Blvd.
Fort Lauderdale, FL 33306

Rio de Janeiro (Brazil)

TSC Citta - Barra da Tijuca 2nd TSC
Av das Americas, 700 Bloco 8 Loja 117 H
Shopping Citta America Barra da Tijuca

Sao Paulo (Brazil)

Alameda Santos 2233 Level E1
Sao Paulo, Brazil

Mexico City (Mexico)

Reforma 300 PB
Zona Rosa
C.P. 06600
Mexico D.F, Mexico


Discover the World
180B Bencoolen Street #05-01,
The Bencoolen Office Tower
Singapore 189648


China Express Limited (GSA)
4F, No.25, Chang An E. Road, Sec 1, Taipei, Taiwan, R.O.C.


American Airlines
140/40 ITF Tower, 19th Fl., Silom Rd.,
Suriyawongse, Bangrak,
Bangkok 10500


Clarion Bogota Plaza Hotel Calle
100 Nbr. 18A-30

Kuala Lumpur

Discover the World
Office Suite 19-10-1, Level 10 UOA Centre, No 19 Jalan Pinang
50450 Kuala Lumpur, Malaysia

American Airlines live chat

American Airlines live chat is a fast way to get help from the airline 24/7. It features a simple chatbot that serves as a live agent — it can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, it may not be able to handle more complex issues.

American Airlines bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.

Being just a simple, automated software, bot can’t solve all the problems though. If you have a complex issue it may not be able to handle it — you’ll need to contact the actual live agent at American Airlines call center.

To access the American Airlines webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call American Airlines directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with American Airlines, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

American Airlines does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the website. Remember to include the necessary details, clearly stating the nature of your complaint. American Airlines will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +800 433 7300.

If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:

Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
United States

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like or Spokeo to find the email address of the American Airlines CEO.

Premium hotline
for AAdvantage members

AAdvantage, American Airlines‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard call centers. If you are a AAdvantage member with Gold, Platinum, Platinum Pro, Executive Platinum status, you can dial +800 882 8880 to reach frequent flyer program (FFP) customer service in United States.

Dedicated customer service for the AAdvantage FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact AAdvantage international numbers: +800 882 8880 (US & Canada).

American Airlines doesn’t offer a dedicated email address for AAdvantage customer care.

If you find yourself already at the airport, consider seeking aid from an airline agent at the American Airlines lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Contacting AA on social media

Getting phone help from American Airlines often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @AmericanAir in a tweet about your issue. American Airlines team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: (American Airlines twitter)


What is the hotline response time?

The average wait time for American Airlines representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, AA employs a certain number of staff in its call centers — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find American Airlines service desk at the airport?

American Airlines houses its main service desk at Dallas Fort Worth International Airport DFW in Dallas, United States. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The American Airlines representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

You’ll also find American Airlines service desks at other major airports in its network: Tokyo HND, Sydney SYD, Hong Kong HKG, Auckland AKL, Seoul ICN.

Not all airports serviced by AA maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse AA flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the American carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed American Airlines flight contact number

If you think you're going to miss a flight, call American Airlines immediately at +800 433 7300. The sooner your airline knows that you'll be late, the more options it has to fix it. American Airlines often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from American Airlines?

American Airlines does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to American Airlines through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is American Airlines Business Class contact number?

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, American Airlines does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When AA cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

American Airlines’ head office is located in Fort Worth, US:

4255 Amon Carter Boulevard,
MD4415 Fort Worth,
50679 TX 76155 DFW Intl. Airport,
Phone:+800 221-2255

American Airlines HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for American Airlines's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call American Airlines from Canada?

Passengers in Canada can contact American Airlines by dialing this customer service phone number: +800 433 7300.

How to call American Airlines from Australia?

If you're in Australia and need to reach out to American Airlines, call its hotline: +02 9101 1948.

How to call American Airlines from Mexico?

To call American Airlines from Mexico, dial +55 5209 1400. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is American Airlines reservations phone number?

The main phone number for American Airlines reservations is +800 433 7300. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is American Airlines rebooking hotline?

To rebook your flight with American Airlines, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +800 433 7300.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.


Additional contacts. Source: American Airlines.

American Airlines phone numbers by country
CountryAA Phone Number
Costa Rica+4020-1217
Czech Republic+225-376-447
El Salvador+2298-0777
New Zealand+09-308-4014
Saudi Arabia+800-850-0685
South Korea+02-6438-9008
Sri Lanka+072-098-7370
United Arab Emirates+800-03305924
American Airlines email addresses
CountryAA Email Address
Honduras (Tegucigalpa)
Mexico (Leon)
Mexico (Mexico City)
Mexico (Monterrey)
American Airlines phone numbers by cities
CountryAA Phone Number
Abu Dhabi+800-03305924
Buenos Aires+4318-1111
Guatemala City+2278-7000
Kuala Lumpur+03-2053-5120
Kuwait City+2202-2806
New Delhi+0124-601-4200
Panama City+269-6022
San Jose+4020-1217
San Salvador+2298-0777
Sucre / La Paz+800-100-541
Tel Aviv+03-7219-497
American Airlines offices
CountryAA Office
ArgentinaUnicenter Shopping Stand 6408 Martinez
ArgentinaAvenida Santa Fe 881, CABA
ArgentinaAvenida Rafael Nunez 4081
BelizeSan Cas Plaza
Belize City, Belize
BrazilTSC Staybridge Rua Bandeira Paulista, 555
ChileRosario Norte 407, Local #3
Edificio Deloitte Las Condes
ColombiaEl Dorado International Airport
Costa RicaTorre 20/20 Local 5,
100 metros al norte de canal 7, Sabana Oeste, San Jose, Costa Rica
EcuadorPolicentro Mall
Avenida Del Periodista Juan Arzube y Calle 10ma
Guayaquil, Ecuador los Shyris N35-174 y Suecia
Edif. Renazzo Plaza, Planta Baja
Quito, Ecuador
El SalvadorPlaza Futura Local 18, Calle el Mirador, Colonia Escalon San Salvador, El Salvador
GuatemalaHotel Barcelo 7 Av 15-45 Zona 9, Guatemala
HondurasIntercity Hotel
Av. Circunvalación Monumento a la Madre San Pedro Sula, Honduras
HondurasBoulevard Juan Pablo II, Edificio Ex-Hotel Marriot, Tegucigalpa 11101, Honduras
IndonesiaDiscover the World
The H Tower 17th floor Unit 17-A
Jl. H.R. Rasuna Said Kav. 20, Blok X-10 Jakarta Selatan 12940
MexicoAvenida Vallarta 2440 local 7B
Plaza Los Arcos, C.P. 44130
Guadalajara, Jalisco, Mexico
MexicoPlaza Leon
Blvd. A. Lopez Mateos 1102 Oriente Local B16 Col.
Los Gavilanes, C.P. 37270
Leon, Gto. Mexico
MexicoAv. Manuel Gómez Morín 911, Del Valle
Plaza las Palmas Local 4
66220 San Pedro, Nuevo León
NicaraguaEdificio Escala, módulo 1F, piso #1
Las Cumbres, costado sur del Edificio Avanz
Managua, Nicaragua
PhilippinesAiresources, Inc (GSA)
4th Floor, The Pilgrims' Center Bldg.,
758 P. Ocampo St. Malate, Manila 1004
UruguayMontevideo Shopping Center
Luis Alberto de Herrera 1290 local 2434 Second Floor
Montevideo, Uruguay
47 Phan Chu Trinh St.
Hoan Kiem District
Hanoi, Vietnam
194 Nguyen Thi Minh Khai St.
District 3
Ho Chi Minh City, Vietnam