Through the lens of AI
Online reviews from passengers are invaluable for determining if Air France is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Air France reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Air France.





Is Air France
a low-cost (budget) airline?
No, Air France is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in France, a member of the SkyTeam, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Air France provides multiple travel classes, such as Economy, Premium Economy, Business, First — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Air France — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Entertainment onboard: Many passengers appreciate the variety and quality of the entertainment options on board Air France’s long-haul flights. They enjoy the large selection of movies, TV shows, music, games, podcasts, the interactive map, and the onboard camera. They also like the high-definition screens and the touch-sensitive graphic interface that make the entertainment easy to access and use.
- Crew: Many passengers compliment the professionalism and friendliness of the Air France crew. They say that the staff speaks multiple languages and provides high-quality customer service. They also praise the crew for following strict safety and hygiene measures to ensure a safe and comfortable flight experience for everyone.
- Food: Many passengers enjoy the food and beverages Air France offers on its long-haul flights. They say that the food is tasty, fresh, well-presented and reflects French cuisine and culture. They also appreciate the variety and quantity of the food options and the special diets and food allergies accommodations.
Weaknesses
- Customer support: Many passengers complain about poor communication, lack of assistance, rude behavior, and difficulty getting refunds or compensation from Air France’s customer support. They say the customer support agents are unhelpful, unresponsive, and disrespectful and do not honor their policies or promises. They also report long waiting times, broken links, and technical issues on airfrance.com.
- Baggage handling: Many passengers report problems with their baggage when flying with Air France. They say that their luggage was lost, delayed, or damaged by the airline and that they did not receive adequate compensation or assistance. They also complain about the extra fees, the low baggage allowance, and the strict restrictions and conditions for special baggage.
- Seat comfort: Many passengers find seat comfort on Air France’s long-haul flights inadequate, especially in economy class. They say the seats are too narrow, stiff, or cramped, and they do not recline enough or have enough legroom.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Air France. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Air France?
When flying with France Air, you can expect a comfortable and safe journey with a touch of French flair. France Air is the flag carrier of France and a founding member of the SkyTeam alliance.
It operates flights to over 200 destinations in 93 countries, including many long-haul routes. You can enjoy a wide range of services and amenities on board, such as in-flight entertainment, Wi-Fi, complimentary meals and drinks, and a choice of newspapers and magazines.
You can also benefit from the Flying Blue loyalty program, which rewards you with miles and perks for every flight.
What are the seating options?
France Air offers four seating options for its long-haul flights: Economy, Premium Economy, Business, and La Première.
Economy seats are designed to provide comfort and space, with adjustable headrests, personal screens, and power outlets. Premium Economy seats offer more legroom, reclining, storage space, noise-reducing headphones, and a comfort kit.
Business seats are fully flat and spacious, with direct aisle access, privacy screens, and large tables.
La Première seats are exclusive and luxurious, with a personal suite, a dedicated cabin crew, and a gourmet menu. You can also access the lounge and priority services at the airport.
Is Air France economy comfortable?
France Air economy seats are comfortable and spacious, with adjustable headrests, personal screens, and power outlets. You can also enjoy complimentary meals and drinks, and a choice of newspapers and magazines.
If you want more legroom, you can opt for a Seat Plus or a Duo Seat on selected flights for an extra fee.
What is the baggage allowance?
France Air baggage allowance depends on your travel cabin, destination, and Flying Blue status. Generally, you can check in one bag of up to 23 kg (50 lb) for free in the Economy cabin, and two bags of up to 23 kg (50 lb) each for free in the Premium Economy, Business, and La Première cabins.
You can also bring one hand baggage and one personal item in the Economy cabin, and two hand baggage items and one personal item in the other cabins. The weight limit for hand baggage is 12 kg (26.4 lb) in Economy and 18 kg (40 lb) in the other cabins.
Does Air France have Wi-Fi?
Yes, Air France offers Wi-Fi on board most of its long-haul flights. You can choose from three Wi-Fi passes: Message, Surf, or Stream.
The Message pass lets you send and receive messages for free. The Surf pass lets you browse the internet and check your emails for a fee that varies depending on the flight duration. The Stream pass lets you enjoy high-speed internet and streaming services for a higher fee that varies depending on the flight duration. You can purchase Wi-Fi passes before or during your flight using your credit card or Flying Blue miles.
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User Review
4.1 (681 votes)Air France reviews
We asked AI to go through thousands of online reviews about Air France and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.