How to contact Air France
customer service?

The primary way to contact Air France customer service is via their call center: +33 9 69 39 36 54. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from Air France customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

Air France contacts

Air France ServiceContact Phone Number
Primary customer service+33 9 69 39 36 54
International customer service+33 9 69 39 36 54
Reservations
+33 9 69 39 36 54
Frequent flyer program (Flying Blue)+33 9 69 39 36 54
Refunds+33 9 69 39 36 54
Baggage services+33 9 69 39 36 54
Lost and found+33 9 69 39 36 54
Special assistance+33 96 936 72 77
Cargo+33 1 48 63 64 74
Pet travel+1 800 237 2747
Customer Relations+33 9 69 39 36 54
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

Air France international contacts

International customer service can handle your booking just like the main call center. Instead of competing for time with the hotline in France, jump the line by dialing those in other countries — Australia, Germany, Spain, United Kingdom, US — for example. Travelers report that the Air France support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryAir France Phone Number
Australia +61 29 33 82 260
Austria+43 15 02 222 400
Canada+1 800 667-2747
China+86 4 008 106 251
France+33 9 69 39 36 54
Germany+49 69 299 93 772
Japan+81 36 634 49 83
Korea+82 26 105 40 38
United Kingdom+44 20 766 00 337
United States+1 800 237 2747

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Air France number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

Air France WhatsApp number

To contact Air France via WhatsApp, use +33699385720 number. Once you’ve added the number to your contacts, you can start a conversation by sending a message.

You can use Air France WhatsApp number to get help with your reservation, get information about your flight, or ask other questions regarding your trip. It is a secure way to contact airline’s customer support, as all messages are encrypted.

Alternatively, to avoid high rates for international calls, you can use Wi-Fi calling or VoIP services.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Air France international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

Air France phone numbers by city

Your regional Air France helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityAir France Phone Number
Frankfurt +49 69 299 93 772
London +44 20 766 00 337
Los Angeles +1 800 237 2747
Paris +33 9 69 39 36 54
Seoul +82 26 105 40 38
Sydney +61 29 33 82 260
Taipei +86 4 008 106 251
Tokyo +81 36 634 49 83
Toronto +1 800 667-2747
Vienna+43 15 02 222 400

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

Air France email address

Reach out to Air France at this email address: customer-care@airfrance.fr. This is the primary email address for airline’s customer service, suitable for providing feedback or making inquiries.

Alternatively, you can reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Air France — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryAir France Email Address
Customer CareCustomer-care@airfrance.fr
FlyingBlueFlyingBlue@airfrance-klm.com
Cargocustomerservice.cdg@afklcargo.com

If you want to send an email to one of Air France’s employees, try the popular email format used by many companies: First.Last@airfrance.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@airfrance.com.

Air France sales and ticketing offices

Air France ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of Air France offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)Air France Office Address / Phone
Paris (France)

45 rue de Paris, 95 747 Roissy CDG Cedex, Paris, France
Phone: +01 41 56 78 00

Air France live chat

Air France does not provide customer support via live chat. Alternatively, you can chat with their live agent (human support representative) using instant messaging on Facebook Messenger or Twitter.

Live chat is a tool that connects customers with an actual human representative — live agent — via instant messaging in a browser window. It is often the fastest way to get help from the airline, substantially minimizing wait times (compared to call centers).

Integrating a bot with live chat gives customers an additional tool in beginning the support conversation. Chatbots — especially those powered by A.I. — can read customer inquiries and automatically respond with the relevant information. Live chat bots reduce the waiting time to virtually nil.

The adoption of live chat and chatbots varies among airlines, as it requires not just the technical infrastructure, but also staff training. This could potentially explain why Air France has not yet introduced live chat for its passengers.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Air France directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with Air France, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

Air France does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the airfrance.com website. Remember to include the necessary details, clearly stating the nature of your complaint. Air France will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +33 9 69 39 36 54.

If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:


MTV Médiation Tourisme Voyage
BP 80303
75823 Paris Cedex 17

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Air France CEO.

Premium hotline
for Flying Blue members

Flying Blue, Air France‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard hotline. If you are a Flying Blue member with Explorer, Silver, Gold, Platinum status, you can dial +33 9 69 39 36 54 to reach frequent flyer program (FFP) customer service in France.

Dedicated customer service for the Flying Blue FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact Flying Blue international numbers: +61 28 223 98 35 (Australia), +43 136 027 726 85 (Austria), +32 26 200 07 6 (Belgium), +1 800 375-8723 (Canada), +33 158 68 68 68 (Croatia), +357 22 232 732 (Cyprus), +45 35 158 035 (Denmark), +20 22 160 05 22 (Egypt), +33 9 69 39 36 54 (France), +49 69 867 98 10 6 (Germany), +33 158 68 68 68 (Greece), +91 12 462 33 50 6 (India), +62 21 508 51 749 (Indonesia), +972 337 21079 (Israel), +39 02 385 91 09 7 (Italy), +81 36 634 49 86 (Japan), +82 26 022 23 35 (Korea), +91 12 462 33 50 6 (Maldives), +91 12 462 33 50 6 (Nepal), +31 20 47 47 747 (Netherlands), +64 98 848 102 (New Zealand), +33 158 68 68 68 (Poland), +33 158 68 68 68 (Qatar), +33 158 68 68 68 (Saudi Arabia), +65 67 036 94 7 (Singapore), +0800 000 167 (Spain), +91 12 462 33 50 6 (Sri Lanka), +46 85 199 30 93 (Sweden), +41 225 675 401 (Switzerland), +886 2 7752 7426 (Taiwan), +66 202 805 69 (Thailand), +33 158 68 68 68 (Turkey), +33 158 68 68 68 (UAE), +44 11 339 68 02 2 (UK), +1 800 375-8723 (US).

Alternatively, send an email to FlyingBlue@airfrance-klm.com.

If you find yourself already at the airport, consider seeking aid from an airline agent at the Air France lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Business Class contact number

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, Air France does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Contacting Air France on social media

Getting phone help from Air France often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @airfrance in a tweet about your issue. Air France team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: ()

FAQ

What is Air France urgent/emergency phone number?

In case of an emergency related to the Air France flight call this number: +33 9 69 39 36 54 (hotline in France). If you are in a different country, refer to the "International Phone Numbers" section on this page for your local contact. These are the general customer service phone numbers as Air France does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellation, ticket changes, lost passport, etc. If phone lines are busy, initiate simultaneous conversations through Twitter DM (@airfrance) and Facebook Messenger to increase your chances of a prompt response.

Missed Air France flight contact number

If you think you're going to miss a flight, call Air France immediately at +33 9 69 39 36 54. The sooner your airline knows that you'll be late, the more options it has to fix it. Air France often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

What is the location and contact for head office?

Air France’s head office is located in Paris, France:

45 rue de Paris,
95 747 Roissy CDG Cedex,
Paris,
France
Phone: +01 41 56 78 00

Air France HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Air France's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call Air France from overseas?

Air France can be contacted from overseas by dialing their international customer service number: +33 9 69 39 36 54. If you're calling from a country other than France, you will need to dial your country's exit code (international dialing prefix) before the number. For example, if you're calling from the UK, the exit code is 00, so you would dial 00 +33 9 69 39 36 54. Please note that call charges may apply depending on your service provider and the specific plan you are on.

How to call Air France from Australia?

Passengers in Australia can contact Air France by dialing this customer service phone number: +61 29 33 82 260.

How to call Air France from United Kingdom?

If you're in United Kingdom and need to reach out to Air France, call its hotline: +44 20 766 00 337.

How to call Air France from United States?

To call Air France from United States, dial +1 800 237 2747. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is Air France reservations phone number?

The main phone number for Air France reservations is +33 9 69 39 36 54. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

How can I rebook my Air France plane ticket?

To rebook your flight with Air France, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +33 9 69 39 36 54. It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

What languages are spoken by Air France representatives?

Air France representatives are well-versed in multiple languages — catering to the languages commonly used by their passengers. French is widely spoken across all call centers (as it's the airline's primary language), as well as English, Spanish, French, and German. Regional or country-specific hotlines always have representatives fluent in local languages.

Why is Air France customer service so bad now?

Several factors play into this perception: 1) Air France is handling high volumes of passengers daily — during peak travel times, this can strain customer service resources; 2) Cost-cutting measures can result in fewer representatives available; 3) Outsourcing hotlines to third-party providers, sometimes overseas, can lead to time zone discrepancies; 4) Relying more on automated systems may be frustrating for Air France customers with complex issues. 5) Airline may neglect improving wait times, believing that despite any customer service shortcomings there's always another customer willing to buy a ticket.

Appendices

Additional contacts. Source: Air France.

Air France phone numbers by country
CountryAir France Phone Number
Argentina+54 11 39 91 59 21
Belgium+32 26 200 184
Brazil+55 11 38 78 83 60
Cambodia+84 28 38 29 09 81
Colombia+57 601 508 67 52
Croatia+385 (1) 777 61 20
Finland+358 98 171 00 75
Greece+30 21 118 09 474
India+91 12 462 33 502
Indonesia+62 21 50 85 17 47
Israel+972 37 630 870
Italy+39 01 44 97 99 02
Malaysia+60 32 058 53 49
Netherland+31 20 654 57 20
Philippines+63 285 400 984
Poland+48 22 512 39 49
Russia+7 49 541 16 65 5
Saudi Arabia+800 814 11 11
Singapore+65 65 77 11 55
Spain+34 91 375 33 35
Swedden+46 85 199 99 90
Switzerland+41 84 874 71 00
Taiwan+886 2 7752 7422
Thailand+66 20 28 05 67
Turkey+90 02 123 75 57 77
United Arab Emirates+971 42 37 80 95
Vietnam+84 28 38 29 09 81
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Air France phone numbers by cities
CountryAir France Phone Number
Abu Dhabi+971 42 37 80 95
Amsterdam+31 20 654 57 20
Athens+30 21 118 09 474
Bangkok+66 20 28 05 67
Bogotá+57 601 508 67 52
Brussels+32 26 200 184
Buenos Aires+54 11 39 91 59 21
Hanoi+84 28 38 29 09 81
Helsinki+358 98 171 00 75
istanbul+90 02 123 75 57 77
Jakarta+62 21 50 85 17 47
Kuala Lumpur+60 32 058 53 49
Madrid+34 91 375 33 35
Manila+63 285 400 984
Moscow+7 49 541 16 65 5
New Delhi+91 12 462 33 502
Phnom Penh+84 28 38 29 09 81
Riyadh+800 814 11 11
Rome+39 01 44 97 99 02
São Paulo+55 11 38 78 83 60
Singapore+65 65 77 11 55
Stockholm+46 85 199 99 90
Taipei+886 2 7752 7422
Tel Aviv+972 37 630 870
Warsaw+48 22 512 39 49
Zagreb+385 (1) 777 61 20
Zürich+41 84 874 71 00
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