Through the lens of AI
Online reviews from passengers are invaluable for determining if Aer Lingus is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Aer Lingus reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Aer Lingus.
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Is Aer Lingus
a low-cost (budget) airline?
No, Aer Lingus is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Ireland, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Aer Lingus provides multiple travel classes, such as Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Aer Lingus — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Value for money: Aer Lingus offers competitive prices and good deals for flights within Europe, North America, and the Caribbean. Passengers appreciate the low fares and the included services, such as checked baggage, seat selection and meals.
- Friendly crew: Aer Lingus is known for having a friendly and helpful crew that can speak multiple languages. Passengers feel welcomed and comfortable on board and praise the crew’s enthusiasm and professionalism.
- U.S. preclearance: Aer Lingus is one of the few airlines that offer U.S. preclearance at Dublin Airport, which means passengers can complete immigration and customs checks before departure and save time on arrival in the U.S.
Weaknesses
- Baggage handling: Aer Lingus has a problem with baggage handling, as some passengers have reported lost, delayed, or damaged luggage. Passengers also complain about the high fees for excess baggage and the lack of compensation for baggage issues.
- Cabin comfort: Aer Lingus has a problem with cabin comfort, as some passengers have reported cold, noisy, or cramped cabins. Passengers also complain about the lack of amenities, such as blankets, pillows, and headphones. Some passengers have also experienced technical issues with the seats, such as broken recliners or armrests.
- Customer support: Aer Lingus has a problem with customer support, as some passengers have reported long waits, rude staff, or unhelpful responses. Passengers also complain about the difficulty of reaching customer support by phone or email and the lack of flexibility or empathy for their situations. Some passengers have also experienced problems with refunds, cancellations, or changes.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Aer Lingus. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Aer Lingus?
When flying with Aer Lingus, you can expect a reliable and affordable service that connects you to Ireland, Britain, Europe, North America, and the Caribbean. You can enjoy a smooth booking process, efficient check-in and boarding, comfortable seats with good legroom, quality food and beverages, onboard entertainment and wi-fi, friendly and helpful crew, transfer service assistance, and customer support.
You can also benefit from the U.S. preclearance service at Dublin Airport, which saves you time on arrival in the U.S. However, you should also be aware of potential drawbacks, such as baggage handling issues, cabin comfort issues, limited entertainment options, crew inconsistency, and customer support delays.
What are the seating options?
Aer Lingus offers different seating options depending on your route and fare type. For flights within Europe, you can choose between Saver, Plus or Advantage fares, which include different services such as checked baggage, seat selection, and priority boarding.
You can upgrade to a Preferred Seat for more legroom or an Exit Row Seat for more space.
For flights to North America and the Caribbean, you can choose between Economy or Business Class fares, which include different services such as lounge access, lie-flat seats, and premium dining.
Is Aer Lingus economy comfortable?
Aer Lingus economy class is comfortable for most passengers, especially for short-haul flights within Europe. The seats have good legroom and recline, and the cabin is clean and well-maintained. The food and beverages are of good quality and quantity, and the onboard entertainment and Wi-Fi are satisfactory.
The crew is friendly and helpful, and the service is efficient. However, some passengers may find the economy class less comfortable for long-haul flights to North America and the Caribbean. The seats may feel cramped and hard, and the cabin may be cold or noisy. The food and beverages may be limited or bland, and the onboard entertainment and Wi-Fi may be outdated or unreliable.
What is the baggage allowance?
Aer Lingus baggage allowance depends on your route and fare type. For flights within Europe, you can bring one carry-on bag of up to 10 kg and one personal item for free. If you book a Plus or Advantage fare, you can bring one checked bag up to 20 kg for free.
If you book a Saver fare, you can add a checked bag up to 20 kg for a fee. For flights to North America and the Caribbean, you can bring one carry-on bag of up to 10 kg and one personal item for free. If you book an Economy fare, you can bring one checked bag up to 23 kg for free.
If you book a Business Class fare, you can bring two checked bags up to 32 kg each for free. You can add extra bags or excess weight for a fee.
Does Aer Lingus have Wi-Fi?
Aer Lingus has Wi-Fi on most of its aircraft, except for some ATR turboprop planes used for regional flights. Panasonic Avionics Corporation provides the Wi-Fi service. It allows you to browse the internet, check your email, use social media, and stream music or video on your device.
The Wi-Fi service is not free, and you must purchase a plan depending on your usage and duration. The plans range from €3.95 to €29.95 per flight. You can pay with your credit card or PayPal account on board. The Wi-Fi service is subject to availability and may not work in some areas or at some altitudes.
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