By Maksim Koval, 7 February 2024

How to contact Aer Lingus customer service?

The primary way to contact Aer Lingus customer service is via their call center: +01 761 7834. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from Aer Lingus customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

Aer Lingus contacts

Aer Lingus ServiceContact Phone Number
Primary customer service+01 761 7834
International customer service+01 761 7834
Reservations
+01 761 7834
Frequent flyer program (AerClub)+01 761 7842
Refunds+01 761 7834
Baggage services+01 761 7838
Lost and found+01 761 7834
Special assistance+01 761 7839
Aer Lingus Vacation Stores+800-495-1632
Cargo+888 578-4806
Pet travel+888 578-4806
Customer Relations+01 761 7834
Group Sales Ireland+01 761 7840
Group Sales US+516 622-4045
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

Aer Lingus international contacts

International customer service can handle your booking just like the main call center. Instead of competing for time with the helpline in Ireland, jump the line by dialing those in other countries — Australia, Germany, Spain, UK, US — for example. Travelers report that the Aer Lingus support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryAer Lingus Phone Number
Australia+0061 2 8349 9876
Canada+800 474-7424
France+33 18 69 95 728
Germany+49 69 94 51 89 915
Ireland+01 761 7834
Italy+39 06 89 38 65 02
Netherlands+31 707 006 106
Spain+34 918 362265
UK+334 004 5000
USA+516 622-4222

Aer Lingus WhatsApp number

To contact Aer Lingus via WhatsApp, use +353871508593 number. Once you’ve added the number to your contacts, you can start a conversation by sending a message.

You can use Aer Lingus WhatsApp number to get help with your reservation, get information about your flight, or ask other questions regarding your trip. It is a secure way to contact airline’s customer support, as all messages are encrypted.

Alternatively, to avoid high rates for international calls, you can use Wi-Fi calling or VoIP services.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Aer Lingus international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Aer Lingus number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

Aer Lingus phone numbers by city

Your regional Aer Lingus helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityAer Lingus Phone Number
Amsterdam +31 707 006 106
Dublin +01 761 7834
Frankfurt +49 69 94 51 89 915
London +334 004 5000
Los Angeles +516 622-4222
Madrid +34 918 362265
Ontario +800 474-7424
Paris +33 18 69 95 728
Rome +39 06 89 38 65 02
Sydney+0061 2 8349 9876

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

Aer Lingus email address

Reach out to Aer Lingus at this email address: askus@aerlingus.com. This is the primary email address for airline’s customer service, suitable for providing feedback or making inquiries. Alternatively, you can send them an email through the online form.

You can also reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Aer Lingus — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryAer Lingus Email Address
Baggage Tracingcentral.baggage-tracing@aerlingus.com.
Group Bookinggroupsdirect@aerlingus.com
Presspressqueries@aerlingus.com

If you want to send an email to one of Aer Lingus’s employees, try the popular email format used by many companies: First.Last@aerlingus.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@aerlingus.com.

Aer Lingus sales and ticketing offices

Aer Lingus ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of Aer Lingus offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)Aer Lingus Office Address / Phone

Aer Lingus live chat (meet Erin)

Aer Lingus live chat (“Chat with Aer Lingus”) is a fast way to get help from the airline 24/7. It features a simple chatbot Erin that can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, for more complex issues, you will be redirected to a live agent — a human customer service representative.

Aer Lingus Erin bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.

Being just a simple, automated software, Erin bot can’t solve all the problems though. When faced with complex queries that it can’t tackle, it will seamlessly connect you with the live agent, an actual Aer Lingus support representative. If you want to skip the conversation with a bot entirely, use phrases like “speak with a human” or “talk to a live agent” — they will usually trigger the transfer.

To access the Aer Lingus webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Aer Lingus directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with Aer Lingus, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

Aer Lingus does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the aerlingus.com website. Remember to include the necessary details, clearly stating the nature of your complaint. Aer Lingus will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +01 761 7834.

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Aer Lingus CEO.

Premium hotline
for AerClub members

AerClub, Aer Lingus‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard helpline. If you are a AerClub member with Green, Silver, Platinum, Concierge status, you can dial +01 761 7842 to reach frequent flyer program (FFP) customer service in Ireland.

Dedicated customer service for the AerClub FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact AerClub international numbers: +353 1 761 7842 (Europe), +0333 0045777 (United Kingdom), + 888 750-0868 (USA & Canada).

Alternatively, send an email to aerclubassist@aerlingus.com.

If you find yourself already at the airport, consider seeking aid from an airline agent at the Aer Lingus lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Contacting Aer Lingus on social media

Getting phone help from Aer Lingus often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @AerLingus in a tweet about your issue. Aer Lingus team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: (Ar Lingus Twitter)

FAQ

What is the hotline response time?

The average wait time for Aer Lingus representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, Aer Lingus employs a certain number of staff in its helpline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find Aer Lingus service desk at the airport?

Aer Lingus houses its main service desk at Dublin Airport DUB in Dublin, Ireland. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Aer Lingus representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

Not all airports serviced by Aer Lingus maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Aer Lingus flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Irish carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed Aer Lingus flight contact number

If you think you're going to miss a flight, call Aer Lingus immediately at +01 761 7834. The sooner your airline knows that you'll be late, the more options it has to fix it. Aer Lingus often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from Aer Lingus?

Aer Lingus does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to Aer Lingus through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is Aer Lingus Business Class contact number?

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, Aer Lingus does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When Aer Lingus cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

Aer Lingus HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Aer Lingus's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call Aer Lingus from Ireland?

Passengers in Ireland can contact Aer Lingus by dialing this customer service phone number: UK.

How to call Aer Lingus from US?

If you're in US and need to reach out to Aer Lingus, call its hotline: +01 761 7834.

How to call Aer Lingus from +334 004 5000?

To call Aer Lingus from +334 004 5000, dial +516 622-4222. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is Aer Lingus reservations phone number?

The main phone number for Aer Lingus reservations is +01 761 7834. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is Aer Lingus rebooking hotline?

To rebook your flight with Aer Lingus, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +01 761 7834.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

Appendices

Additional contacts. Source: Aer Lingus.

Aer Lingus phone numbers by country
CountryAer Lingus Phone Number
Austria+43 12 06 09 26 75
Barbados+1 516 622 4222
Belgium+32 25 85 52 43
Luxembourg+35 23 42 08 09 055
Portugal+351 21 3665399
Switzerland+41 44 52 46 766
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Aer Lingus phone numbers by cities
CountryAer Lingus Phone Number
Bridgetown+1 516 622 4222
Brussels+32 25 85 52 43
Lisbon+351 21 3665399
Luxembourg City+35 23 42 08 09 055
Vienna+43 12 06 09 26 75
Zurich+41 44 52 46 766
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