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Turkish Airlines customer service — how to get help fast? Contact phone numbers, call centers, offices (2024 guide) 

Undoubtedly, the flag carrier Turkish Airlines is one of the most reliable airlines in the world. Its customer service is top-notch: phone support via call centers and sales offices, emails, and airport helpdesks are responsive and often work 24/7. However, there can be occasions when things go south and busy call centers won't answer your calls immediately.In this article, our experts have compiled the best ways (and important tips) to get in touch with Turkish Airlines staff for quick assistance and troubleshooting. Not only in Turkey, but all over the world when traveling abroad.

Written by Maksim Koval
Updated on 24 December 2023

Best ways to contact Turkish Airlines

Before contacting Turkish Airlines you should first try to check your flight status online or try to amend your booking on the Manage Booking page. Then, depending on the nature of your inquiry, you may contact Turkish Airlines in one of the following ways:

Turkish Airlines contact numbers
(+) 90 212 463 63 63main call center in Turkey (general inquiries)
+90 850 333 0 849
second call center in Turkey (flight changes, cancellations, refunds)
1-800-874-8875call center in the United States
more regional numberscall centers in other countries
+90 0212 444 0 849
Turkish Airlines Special Assistance
+90 850 333 0 849
Miles and Smiles call center
444 0 849 / 444 62 39contact dedicated to Miles and Smiles Assistance
444 1 849Miles and Smiles credit cards
0850 808 5849Turkish Airlines Holidays (travel packages)
444 1 244 / +90 216 400 2 400Turkish Airlines Travel Insurance
+90 850 333 0 849
feedback and complaints
+90 212 463 63 63Turkish Airlines headquarters

Do you really need to call Turkish Airlines?

Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Turkish Airlines customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by visiting Manage Booking section of Turkish Airlines‘s website (you will need ticket number and passenger’s surname to log in).

Before contacting Turkish Airlines it’s always a good idea to check their support pages such as:

… or problem-specific pages with answers to the most common questions you may have:

How do I talk to a live person at Turkish Airlines?

Basically, you’ll be talking to a real person every time you call one of Turkish Airlines‘ phone numbers. There may be an automatic IVR (Interactive Voice Response) system interacting with you through voice or touch-tone dialing at the beginning though – it will make sure you will reach a company’s department adequated to your issue. This is also the system that puts you on hold if the lines are busy – but rest assured that on the other side there is always a human operator you can talk to.

Calling the Turkish Airlines‘s reservation office near you is by far the best way to talk to a real person. Airline offices answer significantly fewer calls than the main call center, so they can provide their customers direct assistance over the phone, without waiting times.

Live chat is slightly different as there are many technologies (including AI and machine learning) that airlines can implement to get a “chatbot operator” experience. It is basically the software you interact with on the webchat that can recognize the meaning of the sentences you type as well as mimic human speech. But even there, a live person (part of Turkish Airlines‘s customer service team) is available. Try typing “talk to human”, “live agent”, or something similar to tell the chatbot that your problem requires contact with a real person.

Similar to live chat are the social media messaging systems such as Twitter DM and Facebook Messenger. You may find yourself talking to a bot at the beginning, but there is also a real operator waiting on the other side to help customers solve non-obvious issues.

Lastly, email is basically handled by humans. You may receive an auto reply right after you send the message to one of the Turkish Airlines‘s email addresses (it will be marked as such), but after some time you can expect a reply from a real person.

Requesting a refund

If you want to request a refund, it can be done via the turkishairlines.com website. First, you need to cancel your flight by logging in to Manage Booking section of the website. You’ll then have the option to request a refund with a voucher. Check the airline’s terms and conditions for more details on how to use vouchers.

Alternatively, you can create a refund request by contacting the call center or one of the sales offices.

If you need help with a reservation made not through the Turkish Airlines website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.

Booking through a travel agent can be a game-changer!

If you hate dealing with airlines’ customer care, consider using a travel agent to book your flights. They can remove all that drama from your booking experience. Good travel agents have “air teams” behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections.

When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not from the customer side.


[ Appendix 1 ] Turkish Airlines phone numbers by country, part 2
Call Center CountryPhone Number
Moldova0800 61 457
Netherlands+31 (0) 20 4059636
New Zealand+90 212 463 63 63 / +61 1 800750849
Norway+47 800 40849
Philippines+63 285401733
Poland+4822 504 85 44
Russia8 800 700 61 61
Saudi Arabia+966 800 811 0478
Singapore+65 67324556
Slovenia+386 1 888 8496
South Africa+27 0860 666 828
South Korea+82-2-60224-270
Spain91 375 41 89
Switzerland+41 848 444 849
Taiwan+886 02-27180849
Thailand+90 212 463 63 63
Tunisia+216 313 00 362
Turkey0850 333 0 849
UAE+971 8000 3570 43 43
Ukraine+380 893 243849
United Kingdom+44 0844 800 66 66 / +44 0203 991 1993
United States+1-800-874 8875
[ Appendix 3 ] Turkish Airlines phone numbers by airport, part 2
AirportTurkish Airlines Airport Number
Humberto Delgado Airport,
Alameda das Comunidades Portuguesas
Lisbon, Portugal
351 21 841 35 10
Hamad International Airport,
Level 3,
Office Concourse A
Doha, Qatar
00800101214 / +974 4010 0641
Moscow Vnukovo International Airport,
Terminal A,
3rd Floor
Moscow, Russia
7 495 775 08 49
Jeddah King Abdulaziz International Airport,
Jeddah, Saudi Arabia
966 55 634 4334
Singapore Changi Airport,
Passenger Terminal 1,
Unit 04-60
65 67324556
Cape Town International Airport,
Central Terminal Building,
1st Floor,
Office A.O 110
Cape Town, South Africa
00 27 21 936 3440 / 00 27 21 936 3441
Durban King Shaka Int. Airport
Departure Level,
Opposite Counter Number 70
Durban, South Africa
0027 32 436 6683
Johannesburg O.R. Tambo International Airport,
Terminal A,
1st Floor,
Opposite Of Counter Number 100

Vancouver, Canada
27 10 020 3501
Madrid Adolfo Suarez Madrid-Barajas Airport,
Terminal 1,
Madrid, Spain
34 913010807
Colombo Bandaranaike International Airport,
Departure Terminal
Colombo, Sri Lanka
94 11 590 05 00
Stockholm Arlanda Airport,
Terminal 5
Stockholm, Sweden
46 8 519 99 849
Zurich Kloten Airport,
Terminal 2,
Swissport Sales Office
Zurich, Swtizerland
0 848 444 849
Bangkok Suvarnabhumi Airport,
Main Terminal Building,
5th Floor,
Room T5-027a
Bangkok, Thailand
Phuket International Airport,
International Passenger Terminal,
2nd Floor
Phuket, Thailand
(+66) 76 351 976 / (+66) 76 351 977
Ankara Esenboğa Airport,
Passenger Terminal,
Departure Floor
Ankara, Turkey
0850 333 0 849
Istanbul Airport,
Passenger Terminal,
Departure Floor Tayakadın
Istanbul, Turkey
+90 212 463 63 63
Kyev Boryspil International Airport,
Terminal D,
3rd Floor
Kyev, Ukraine
380 44 281 73 22
Abu Dhabi International Airport,
Terminal 1,
Office No: 2223
Abu Dhabi, UAE
00971 2 5755611
Dubai International Airport,
Terminal 1
Dubai, UAE
London Heathrow Airport,
The Queen`s Terminal,
Terminal 2
London, United Kingdom
0044 203 991 1993
Manchester Airport,
Terminal 1,
Level 5,
Room 12-14
Manchester, United Kingdom
0844 800 66 66 / 0203 991 1993
Birmingham Airport,
Terminal 1
Birmingham, United Kingdom
0844 800 66 66 / 0207 471 66 66
Boston Logan Airport,
Terminal E
Boston, USA
1 617 568 2557
Los Angeles Tom Bradley International Airport,
Departure Level
Los Angeles , USA
Dallas Fort Worth International Airport,
Terminal D (D1-22 last door)
Dallas, USA
Houston George Bush Intercontinental Airport,
International Terminal D
Houston, USA
800 874 8875
Chicago O'Hare International Airport,
Terminal 5
Chicago, USA
1 312 595 0849
New York JFK International Airport,
Terminal 1
New York, USA
800 874 8875
San Francisco International Airport,
International Terminal
San Fransisco, USA
1 415 510 77 77
Washington Dulles Internation Airport,
Departure Level,
Main Terminal/Zone 4
Washington DC, USA
+1 703 661 47 40
Tan Son Nhat International Airport,
3rd floor,
Room 3.5.27
Ho Chi Minh City, Vietnam
84 28 3848 6891
[ Appendix 4 ] Turkish Airlines email addresses, part 2
CountryTurkish Airlines Email
Italymilanocustomer@thy.com / customer.it@thy.com / roma.biglietteria@thy.com
Mexicocunticketsales@thy.com / mexticketsales@thy.com
Nepalktmairport@thy.com / ktmsales@thy.com
New Zealandssydinfo@thy.com
Polandwawcustomer@thy.com / wawgroups@thy.com
Portugallisinfo@thy.com / oposales@thy.com
Qatardohops@thy.com / dohasales@thy.com
Russiavkoair@thy.com / mowsales@thy.com
Saudi Arabiamedops@thy.com / medsales@thy.com
Singaporesinops@thy.com / reservations.sin@thy.com / sales.sin@thy.com
South Africacustomer.za@thy.com / cptreservations@thy.com / dursales@thy.com / jnbreservations@thy.com / corporatehelpdesk.za@thy.com / jnbbag@thy.com
Spainsales.bcn@thy.com / madsales@thy.com / info.vlc@thy.com
Sri Lankacmbops@thy.com / tkcmbassist@thy.com
Taiwancustomer.tw@thy.com / tpelostfound@thy.com
Thailandbkkairport@thy.com / bkkops@thy.com / bkkreservation@thy.com / hktops@thy.com / hktairport@thy.com
Ukrainekbpops@thy.com / ievsales@thy.com
UAEauhsales@thy.com / auhsales@thy.com / sales@turkishairlines.ae
UKbhx.sales@thy.com / infolondon@thy.com / refundlondon@thy.com / man-info@thy.com
USAsales.atl@thy.com / bosops@thy.com / bostonreservation@thy.com / reservation.lax@thy.com / iah.ticketing@thy.com / miacustomer@thy.com / miasales@thy.com / nyc.ticketing@thy.com / info.nyc@thy.com / info.sfo@thy.com / iadsales@thy.com / iadbag@thy.com
Vietnamhanops@thy.com / hansales@thy.com / sgnops@thy.com