Turkish Airlines Customer Service — How To Get Help Fast?Turkish Contact Phone Numbers, Call Centers, Offices (2023 Guide)
Undoubtedly, the flag carrier Turkish Airlines is one of the most reliable airlines in the world. Its customer service is top-notch: phone support via call centers and sales offices, emails, and airport helpdesks are responsive and often work 24/7. However, there can be occasions when things go south and busy call centers won't answer your calls immediately.In this article, our experts have compiled the best ways (and important tips) to get in touch with Turkish Airlines staff for quick assistance and troubleshooting. Not only in Turkey, but all over the world when traveling abroad.
Turkish Airlines contacts and offices in Turkey (Istanbul, Ankara, Antalya, İzmir, Rize, Artvin, Tekirdağ) – UK (London, Heathrow and Gatwick airport, Hammersmith, Birmingham, Manchester) – Canada (Vancouver, Ottawa, Quebec) – Australia (Sydney, Melbourne, Brisbane, Perth) – New Zealand (Auckland, Christchurch, Queenstown, Wellington) – Macedonia (Skopje) – Israel (Tel Aviv), Greece (Athens) – Jordan (Amman) – Indonesia (Jakarta, Bali) – Singapore – Malaysia (Kuala Lumpur KLIA) – Malta – Nepal (Kathamandu) – South Africa (Johannesburg, Cape Town) – France (Paris, Nice) – Czech (Prague) – Belgium (Brussels) – Germany (Frankfurt) – South Korea (Seoul) – Spain (Barcelona, Bilbao, Madrid) – Sweden (Stockholm) – Switzerland (Zurich) – Tanzania (Zanzibar) – USA (Los Angeles, New York, Dallas, Houston, SFO, JFK, LAX airport, Manhattan, Brooklyn, Seattle) and more.
Best ways to contact Turkish Airlines
Before contacting Turkish Airlines you should first try to check your flight status online or try to amend your booking on the Manage Booking page. Then, depending on the nature of your inquiry, you may contact Turkish Airlines in one of the following ways:
| (+) 90 212 463 63 63 | main call center in Turkey (general inquiries) |
|---|---|
| +90 850 333 0 849 | second call center in Turkey (flight changes, cancellations, refunds) |
| 1-800-874-8875 | call center in the United States |
| more regional numbers | call centers in other countries |
| +90 0212 444 0 849 | Turkish Airlines Special Assistance |
| +90 850 333 0 849 | Miles and Smiles call center |
| 444 0 849 / 444 62 39 | contact dedicated to Miles and Smiles Assistance |
| 444 1 849 | Miles and Smiles credit cards |
| 0850 808 5849 | Turkish Airlines Holidays (travel packages) |
| 444 1 244 / +90 216 400 2 400 | Turkish Airlines Travel Insurance |
| +90 850 333 0 849 | feedback and complaints |
| +90 212 463 63 63 | Turkish Airlines headquarters |
Do you really need to call Turkish Airlines?
Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Turkish Airlines customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by visiting Manage Booking section of Turkish Airlines‘s website (you will need ticket number and passenger’s surname to log in).
Before contacting Turkish Airlines it’s always a good idea to check their support pages such as:
… or problem-specific pages with answers to the most common questions you may have:
How do I talk to a live person at Turkish Airlines?
Basically, you’ll be talking to a real person every time you call one of Turkish Airlines‘ phone numbers. There may be an automatic IVR (Interactive Voice Response) system interacting with you through voice or touch-tone dialing at the beginning though – it will make sure you will reach a company’s department adequated to your issue. This is also the system that puts you on hold if the lines are busy – but rest assured that on the other side there is always a human operator you can talk to.
Calling the Turkish Airlines‘s reservation office near you is by far the best way to talk to a real person. Airline offices answer significantly fewer calls than the main call center, so they can provide their customers direct assistance over the phone, without waiting times.
Live chat is slightly different as there are many technologies (including AI and machine learning) that airlines can implement to get a “chatbot operator” experience. It is basically the software you interact with on the webchat that can recognize the meaning of the sentences you type as well as mimic human speech. But even there, a live person (part of Turkish Airlines‘s customer service team) is available. Try typing “talk to human”, “live agent”, or something similar to tell the chatbot that your problem requires contact with a real person.
Similar to live chat are the social media messaging systems such as Twitter DM and Facebook Messenger. You may find yourself talking to a bot at the beginning, but there is also a real operator waiting on the other side to help customers solve non-obvious issues.
Lastly, email is basically handled by humans. You may receive an auto reply right after you send the message to one of the Turkish Airlines‘s email addresses (it will be marked as such), but after some time you can expect a reply from a real person.
Requesting a refund
If you want to request a refund, it can be done via the turkishairlines.com website. First, you need to cancel your flight by logging in to Manage Booking section of the website. You’ll then have the option to request a refund with a voucher. Check the airline’s terms and conditions for more details on how to use vouchers.
Alternatively, you can create a refund request by contacting the call center or one of the sales offices.
If you need help with a reservation made not through the Turkish Airlines website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.