Turkish Airlines customer service — how to get help fast? Contact phone numbers, call centers, offices (2024 guide)
Undoubtedly, the flag carrier Turkish Airlines is one of the most reliable airlines in the world. Its customer service is top-notch: phone support via call centers and sales offices, emails, and airport helpdesks are responsive and often work 24/7. However, there can be occasions when things go south and busy call centers won't answer your calls immediately.In this article, our experts have compiled the best ways (and important tips) to get in touch with Turkish Airlines staff for quick assistance and troubleshooting. Not only in Turkey, but all over the world when traveling abroad.
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Best ways to contact Turkish Airlines
Before contacting Turkish Airlines you should first try to check your flight status online or try to amend your booking on the Manage Booking page. Then, depending on the nature of your inquiry, you may contact Turkish Airlines in one of the following ways:
| (+) 90 212 463 63 63 | main call center in Turkey (general inquiries) |
|---|---|
| +90 850 333 0 849 | second call center in Turkey (flight changes, cancellations, refunds) |
| 1-800-874-8875 | call center in the United States |
| more regional numbers | call centers in other countries |
| +90 0212 444 0 849 | Turkish Airlines Special Assistance |
| +90 850 333 0 849 | Miles and Smiles call center |
| 444 0 849 / 444 62 39 | contact dedicated to Miles and Smiles Assistance |
| 444 1 849 | Miles and Smiles credit cards |
| 0850 808 5849 | Turkish Airlines Holidays (travel packages) |
| 444 1 244 / +90 216 400 2 400 | Turkish Airlines Travel Insurance |
| +90 850 333 0 849 | feedback and complaints |
| +90 212 463 63 63 | Turkish Airlines headquarters |
Do you really need to call Turkish Airlines?
Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Turkish Airlines customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by visiting Manage Booking section of Turkish Airlines‘s website (you will need ticket number and passenger’s surname to log in).
Before contacting Turkish Airlines it’s always a good idea to check their support pages such as:
… or problem-specific pages with answers to the most common questions you may have:
How do I talk to a live person at Turkish Airlines?
Basically, you’ll be talking to a real person every time you call one of Turkish Airlines‘ phone numbers. There may be an automatic IVR (Interactive Voice Response) system interacting with you through voice or touch-tone dialing at the beginning though – it will make sure you will reach a company’s department adequated to your issue. This is also the system that puts you on hold if the lines are busy – but rest assured that on the other side there is always a human operator you can talk to.
Calling the Turkish Airlines‘s reservation office near you is by far the best way to talk to a real person. Airline offices answer significantly fewer calls than the main call center, so they can provide their customers direct assistance over the phone, without waiting times.
Live chat is slightly different as there are many technologies (including AI and machine learning) that airlines can implement to get a “chatbot operator” experience. It is basically the software you interact with on the webchat that can recognize the meaning of the sentences you type as well as mimic human speech. But even there, a live person (part of Turkish Airlines‘s customer service team) is available. Try typing “talk to human”, “live agent”, or something similar to tell the chatbot that your problem requires contact with a real person.
Similar to live chat are the social media messaging systems such as Twitter DM and Facebook Messenger. You may find yourself talking to a bot at the beginning, but there is also a real operator waiting on the other side to help customers solve non-obvious issues.
Lastly, email is basically handled by humans. You may receive an auto reply right after you send the message to one of the Turkish Airlines‘s email addresses (it will be marked as such), but after some time you can expect a reply from a real person.
Requesting a refund
If you want to request a refund, it can be done via the turkishairlines.com website. First, you need to cancel your flight by logging in to Manage Booking section of the website. You’ll then have the option to request a refund with a voucher. Check the airline’s terms and conditions for more details on how to use vouchers.
Alternatively, you can create a refund request by contacting the call center or one of the sales offices.
If you need help with a reservation made not through the Turkish Airlines website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.
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Alternative methods to contact Turkish Airlines
There are times when the airline simply won’t answer your calls. Take a deep breath, and instead of wasting time on an unsolvable task, try to get help from Turkish Airlines through one of their alternative channels:
| call centers | phone numbers by country |
|---|---|
| emails | to email Turkish Airlines local branches |
| baggage tracking | to track your missing or delayed baggage |
| online chat | currently not available |
| video chat | video call center dedicated to hearing-impaired customers |
| currently not available | |
| help pages | Help Pages |
| newsroom | Newsroom |
| social media | Twitter and Facebook for non-urgent enquiries |
| regional offices | Turkish Airlines sales offices near you |
| feedback | to share your experience with Turkish Airlines |
| complaint form | if you'd like to file a complaint |
Call center waiting times
Turkish Airlines (like most airlines) employs a certain number of staff in its call centers – sufficient to serve customers under standard conditions. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) the airline usually puts more resources into customer service. Unfortunately, these extra measures are not always adequate for the situation, so Turkish Airlines’ waiting times occasionally can increase.
You issue hasn’t been resolved? You can call back and speak to another agent (she may have more experience or training) or ask to talk with a supervisor.
According to our tests, the average wait time for the Turkish Airlines call center was between 15 and 50 minutes – depending on when we were calling. We’ve found that some times are certainly better than others:
Best times to call customer support
Turkish Airlines call center wait times may be frustratingly long. To decrease lengthy waiting times, try to call the airline at off-peak times during the middle of the week (Tuesday to Thursday). Basically, the earlier in the day you call, the less you’ll have to wait. Experienced Turkish Airlines customers suggest that the best time to call is early in the morning from 4am to 7am (call center time zone). Late hours on weekends can increase the chance for your call to be answered promptly.
Direct messages (DM) sent to Turkish Airlines social media channels often get a response and solution within minutes. If you are experiencing long waiting times when calling helpline, try to contact the airline directly on Twitter or Facebook.
Call center phone numbers by country
Here’s an important tip if you are experiencing long waiting times at the Turkish Airlines‘s call center:
Instead of competing for time with the call center in Turkey, jump the line by dialing the ones in other countries – UK, US, Germany, Singapore, etc. International customer service can handle your booking just the same as the main call center. Travelers report that the Turkish Airlines helpline in the UK (+44 0844 800 66 66 / +44 0203 991 1993) has much shorter wait times – sometimes just a few minutes.
As a last resort head for the foreign language-speaking call center. It will help if you are comfortable with that language, but generally, the hotline staff also should speak English.
Consider using Internet phone services like Google Voice, Skype, Talkatone, or Viber to call Turkish Airlines phone numbers when you are overseas to avoid high rates.
| Call Center Country | Phone Number |
|---|---|
| Argentina | +54 (011) 3991 5950 |
| Australia | +61 1 800750849 |
| Austria | +43 0810-222 849 |
| Belgium | +32 0 2 620 0 849 |
| Brazil | +55 11 3878 8199 |
| Canada | +1 800 874 88 75 |
| China | +861056971330 |
| Denmark | +45 33 14 40 55 |
| Egypt | 0800 000 9145 |
| Estonia | +90 850 333 0 849 |
| Finland | +358 09 8171 0 849 |
| France | +33 1 579 79 849 |
| Germany | +49 69 86 799 849 |
| Greece | +302119902313 |
| Hong Kong | +85230711256 |
| India | 0008000501565 |
| Ireland | +353 1 525 18 49 |
| Israel | +972 1 809 453 174 |
| Indonesia | +90 212 463 63 63 / 622180822274 |
| Italy | +39 0699749849 |
| Japan | +81368372337 |
| Jordan | +962 0800 22347 |
| Luxembourg | +49 69 86 799 849 |
| Malaysia | +60320531899 |
| City | Turkish Airlines Phone Number |
|---|---|
| Brisbane | +61 2 92 55 99 00 |
| Brooklyn | +1-800-874 8875 |
| Cairo | +20 2 28124491 |
| Christchurch | +90 212 463 63 63 / +61 1 800750849 |
| Copenhagen | +45 78 75 59 44 |
| Damman | +966 800 811 0478 |
| Dublin | +353 1 525 18 49 |
| Düsseldorf | +49 69 86 799 849 |
| Edinburgh | +44 0844 800 66 66 / +44 0203 991 1993 |
| Edmonton | +1 800 874 88 75 |
| Gatwick | 0044 203 991 1993 |
Airport contacts
The up-to-date list of Turkish Airlines phone numbers for its customer support in airports around the world.
Please note that only some of those phone numbers are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). Consider using Internet phone services like Skype or Google Voice to call Turkish Airlines phone numbers when you are overseas.
| Airport | Turkish Airlines Airport Number |
|---|---|
| Ezeiza International Airport Terminal A, Oficina 5 Buenos Aires, Argentina | 54 11 4897 4305 |
| Salzburg Airport, W.A.MOZART Innsbrucker Bundesstrase 95, Salzburg, Austria | 0810 222 849 |
| Vienna International Airport, A-1300 Schwechat Flughafen Objekt 645 Vienna, Austria | 0 810 222 849 |
| Brussels Airport, PB47 1930 Zaventem Brussels, Belgium | +32 2 620 08 49 |
| Guarulhos International Airport, Terminal 3, Mezanino Sao Paulo, Brazil | +55 11 2445 4661 |
| Montréal–Pierre Elliott Trudeau International Airport, 975 Roméo–Vachon Blvd., N. Suite 423 Dorval Montreal, Canada | 1 800 874 8875 / +1 514 935 0849 |
| Toronto Pearson International Airport, Terminal 1, 6972 Airport Road Toronto, Canada | 1 800 874 8875 |
| Vancouver International Airport, Room C4075.03 Richmond, BC V7B 1X9 Vancouver, Canada | 1 800 874 8875 |
| Beijing Capital International Airport, D Counter Terminal 3 Beijing, China | +86 10 6453 0355 / +86 10 6453 0356 |
| Guangzhou Baiyun International Airport, 2A Gong Ti Bei Lu, Pacific Century Place Tower A, Room 1010 Ghuangzhou, China | 86 10 6465 1867 / 86 10 6465 1868 |
| Shanghai Pudong International Airport, Terminal T2, Departure Hall, Room 2-B11-323 Shanghai, China | 6 21 6833 9763 |
| Charles de Gaulle Airport, Terminal 2A Paris, France | 01 579 79 849 |
| Bordeaux-Mérignac Airport Hall A Cidex 86, Bordeaux, France | 157979849 |
| Aéroport Cote D’Azur, Terminal 1, Nice, France | 331 57 97 98 49 |
| Berlin Schönefeld Airport, Terminal 1 Berlin, Germany | 069 86 799 849 |
| Frankfurt Airport, Terminal 1 Frankfurt, Germany | 902124440849 / 496986799849 |
| Hamburg Airport, Terminal 1 Hamburg, Germany | 0049 40 69 86 799 849 |
| Munich International Airport, Terminal 1, Modul C Munich, Germany | (49-89) 97592700 / (49-89) 97592703 |
| Athens International Airport, Main terminal building Athens, Greece | 0030 210 3533098 / 0030 210 3534311 |
| Hong Kong International Airport, 1 Sky Plaza Rd, Unıt 7B,3/F Hong Kong | 852-22610388 |
| Indira Gandhi International Airport, Terminal 3, Room 27 OL4 Delhi, India | 91 11 4963 8981 |
| Soekarno-Hatta International Airport, Office Parking Area, 4th Floor No 5, Terminal 3 Jakarta, Indonesia | 622180822274 |
| Ngurah Rai International Airport, International Terminal, 2nd Floor, OP. II. 9 Bali, Denpasar, Indonesia | 62 361 936 82 77 |
| Milan Malpensa Airport, Terminal 1 Milan, Italy | 02 748 66 579 |
| Tokyo Haneda Airport, Building 2F, 2-G, No.2 TIAT Tokyo, Japan | 81 3 6303 6501 |
| Kuala Lumpur International Airport (KLIA), Main Terminal Building, S16-S18 Level 4 Kuala Lumpur, Malaysia | 60 3 2053 18 99 |
| Male Velana International Airport, Airline Office Complex Male, Maldives | 960 338849 |
| Kathmandu Tribhuvan International Airport, Airlines Complex Building, 1st Floor, No: 213 Kathmandu, Nepal | 977 1 411 3002 |
| Amsterdam Airport Schiphol, Swissport Amsterdam, Netherlands | 0031 (0)20 405 96 36 |
| Oslo Gardermoen Airport, SAS Service Point Oslo, Norway | 47 800 40 849 |
| Warsaw Chopin Airport, Terminal A, Handling Sales Office Warsaw, Poland | 48 22 5297700 |
Customer care for Miles and Smiles members
Turkish Airlines doesn’t provide a separate phone number for Miles and Smiles program members. Frequent flyers can make general inquiries to the main call center at +90 850 333 0 849.
However, if you want to contact the airline about their Miles and Smiles Assistance service, you may call dedicated numbers 444 0 849 and 444 62 39. The same goes for Miles and Smiles credit cards: 444 1 849.
If you are already at the airport, you can head into the Turkish Airlines Lounge and ask the airlines representative for help. Of course, you should make sure you are eligible to access the lounge area.
Booking through a travel agent can be a game-changer!
If you hate dealing with airlines’ customer care, consider using a travel agent to book your flights. They can remove all that drama from your booking experience. Good travel agents have “air teams” behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections.
When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not from the customer side.
Can I email Turkish Airlines?
Yes. Although TK doesn’t provide any e-mail addresses for its customer service (just an online email form for general feedback), most of the local branches around the world allow the customer to contact them by e-mail. Find the complete list of Turkish Airlines email addresses below:
| Country | Turkish Airlines Email |
|---|---|
| Argentina | bueinfo@thy.com |
| Australia | sydinfo@thy.com |
| Austria | szgsales@thy.com / salzburglostfound@thy.com |
| Belgium | bru.sales@thy.com / bru.airport@thy.com / bru.group@thy.com |
| Brazil | gru@thy.com / customer.br@thy.com / groups@thy.com |
| Canada | yulinfo@thy.com / yulbag@thy.com / yyz.passengerservices@thy.com / yvr.info@thy.com |
| China | pekops@thy.com / bjssales@thy.com / cantkt@thy.com / shastation@thy.com / shasales@thy.com |
| Denmark | cphsales@thy.com |
| France | thy.cdg@thy.com / info.bod@thy.com / groupes.bod@thy.com / helpdesk.bod@thy.com / nceinfo@thy.com |
| Germany | sales.ber@thy.com / sales.fra@thy.com / bag.fra@thy.com / fraops@thy.com / airport.hammg@thy.com / sales.ham@thy.com / sales.muc@thy.com / mucbag@thy.com / customer.muc@thy.com |
| Greece | athops@thy.com |
| Hong Kong | hkgops@thy.com / hkgticketing@thy.com |
| India | delops@thy.com / delreservation@thy.com / delsales@thy.com / bomops@thy.com / bomreservation@thy.com |
| Indonesia | cgkops@thy.com / jakarta@thy.com / reservationdps@thy.com |
Message the airline directly
The quickest way to change your booking is on the Manage Booking page. However, if you encounter a problem, you will most likely need assistance from the customer care team. At this point, before you start contacting the Turkish Airlines call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media.
To contact Turkish Airlines on Twitter, visit their Twitter account, then click the envelope icon to send a direct message.
To contact Turkish Airlines on Facebook, visit their Facebook Page, then look for the Send Message button – it opens the Facebook Messenger window, where you can chat with the airline staff.
Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.
When it comes to Twitter there’s one more trick to get in touch with the airline faster: mention @TK_HelpDesk or @TurkishAirlines in a tweet about your issue. Turkish Airlines team will often notice it immediately, ask you for a direct message, and respond privately. It’s a method we recommend if your issue is particularly urgent.
Support via live chat
Currently, Turkish Airlines does not provide support via live chat (online chat on the website). However, if you want to chat with a person from TK customer care, you can visit their Facebook page and chat via Facebook Messenger.
Get help from Turkish Airlines sales office
Find below the list of Turkish Airlines sales offices around the world, including the addresses and phone numbers of the airline’s ticketing/booking agents and regional branches. You can reach your local Turkish Airlines office for:
- flight reservations (including group travel),
- ticket changes, cancellations, and refunds,
- seat assignments,
- special travel requests (dietary meals, accessibility, unaccompanied minors, etc.),
- Miles & Smiles award tickets,
- promotional offers,
- feedback and complaints
| City (Country) | Sales Office Address / Phone |
|---|---|
| Buenos Aires (Argentina) | Turkish Airlines Inc., Carlos Pellegrini 635, 7th floor, Capital Federal, Buenos Aires / Phone: 54 11 5032 8794 |
| Sydney (Australia) | Turkish Airlines Inc., Suite 1.03, Level 1, 56 Pitt Street, Sydney NSW 2000 / Phone: 61 2 92 55 99 00 |
| Vienna (Austria) | Turkish Airlines Inc., Opernring 3-5, 1010 Vienna / Phone: 0810 222 849 |
| Brussels (Belgium) | Turkish Airlines Inc., 21 Avenue du Boulevard, Bolwerklaan 21, 1210 Brussels / Phone: +32 2 500 19 33, +32 2 620 0 849 |
| Sao Paulo (Brazil) | Turkish Airlines Inc., Av. Paulista, 2073 Conjunto Nacional Horsa II, conj. 2301, Sao Paulo / Phone: 55 11 3371-9600 |
| Montreal (Canada) | Turkish Airlines Inc., 1250 René-Lévesque Blvd, W. Suite 4540, Montréal QC H3B 4W8 / Phone: 551133719600 |
| Toronto (Canada) | Turkish Airlines Inc., Suite No. 400, 170 University Ave, On, M5H 3B3, Toronto / Phone: 1 416 260 4880 |
| Berlin (Germany) | Turkish Airlines Inc., Kitzingstr. 15-19, 12277 Berlin / Phone: +49 69 867 99 849 |
| Frankfurt (Germany) | Hamburger Allee 2-4, 60486 Frankfurt am Main / Phone: (0049-Turkish Airlines Inc., 69) 86 799 849 |
| Munich (Germany) | Turkish Airlines Inc., Guerickestrasse 25/1, Floor D-80805, München / Phone: 69 867 99 849 |
| Hong Kong | Turkish Airlines Inc., Room 1703, Jubılee Center 18, Fenwıck Street, Wanchaı, Hong Kong / Phone: +852 28613111 |
| Jakarta (Indonesia) | Turkish Airlines Inc., Prudential Tower, 19th fl, Jl. Jend. Sudirman Kav. 79, Jakarta 12910 / Phone: 62 21 5795 7666 |
| Rome (Italy) | Turkish Airlines Inc., Via Barberini 47, 00187 Rome / Phone: 00 39 06 4521 3849 |
| Tokyo (Japan) | Turkish Airlines Inc., KDX Building. 2F, 2-7-19, Hamamatsucho, Minato-Ku, Tokyo / Phone: 81 3 3435-0421 |
| City (Country) | Sales Office Address / Phone |
|---|---|
| Kuala Lumpur (Malaysia) | Turkish Airlines Inc., 1 Jalan Pinang, Menara Prestige, 20-3, 50450 Kuala Lumpur / Phone: +60320531899 |
| Kathmandu (Nepal) | 1st floor, Hiti Sadan Durbar Marg, Kathmandu / Phone: +977-Turkish Airlines Inc., 014438363 |
| Warsaw (Poland) | Turkish Airlines Inc., Atlas Tower, Al. Jerozolimskie 123A, Warsaw / Phone: 48 22 5297700 |
| Doha (Qatar) | Old Airport Road, Crowne Plaza, The Business Park, Building E, Doha / Phone: 00 974 444 33 027 |
| Jeddah (Saudi Arabia) | Turkish Airlines Inc., Prince Saud Al-Faisal St., Al-Rawdah Dist, Castello Building, Jeddah / Phone: 966 12 2619795 |
| Mecca (Saudi Arabia) | Turkish Airlines Inc., Al Rasaifah, Ar Rusayfah, Mecca / Phone: 966 12 2619795 |
| Medina (Saudi Arabia) | Turkish Airlines Inc., Abubakur Al-Seddiq Street (Sultanah), Islamic University Goth Plaza, Medina / Phone: 966 14 8427865 |
| Johannesburg (South Africa) | Turkish Airlines Inc., 54 Melrose Boulevard, 4th Floor, Melrose Arch, Johannesburg / Phone: 27 10 020 3500 |
| Colombo (Sri Lanka) | Turkish Airlines Inc., 67/A, Gregory’s Road, Colombo 7, Sri Lanka / Phone: 0094115900500 |
| Taipei (Taiwan) | Turkish Airlines Inc., Rm. C 7F, No:109, Sec.3, Minsheng E. Rd. Songshan Dist., Taipei City / Phone: 886 2 27180849 |
| Bangkok (Thailand) | Turkish Airlines Inc., Bangkok Town Office, 30th Fl, Sathorn Square Office Tower, 98 North Sathorn Road, Silom, Bangrak, Bangkok / Phone: 662 091 03004 |
| Ankara (Turkey) | Turkish Airlines Inc., Atatürk Bulvarı, Celal Bayar Business Center No: 211, Kavaklıdere, Ankara / Phone: 0850 333 0 849 |
| Abud Dhabi (UAE) | Turkish Airlines Inc., Abu Dhabi Mall, East Tower, 4th Floor, Abu Dhabi / Phone: 8000 3570 43 43 |
| Dubai (UAE) | Turkish Airlines Inc., Emaar Square Building 6, Ground Floor Unit B, Burj Khalifa, Dubai / Phone: 971 4 444 0999 |
| Atlanta (USA) | Turkish Airlines Inc., 3414 Peachtree Road, NE Suite 1075, Atlanta GA 30326 / Phone: 1 404 841 8 849 |
| Boston (USA) | Turkish Airlines Inc., 1 International Place, Suite 3130, Fort Hill Square, Boston MA 02110 / Phone: 1 857 233 5718 |
| Los Angeles (USA) | Turkish Airlines Inc., 2101 Rosecrans Ave. Suite 4295 El Segundo CA 90245, Los Angeles / Phone: 310 640 8991 93 95 |
| New York (USA) | Turkish Airlines Inc., 350 Fifth Ave, Suite 7510, New York NY 10118 / Phone: 800-874-8875 |
| San Francisco (USA) | Turkish Airlines Inc., Down Town Office, San Francisco CA / Phone: 1 415 510 77 77 |
| Washington DC (USA) | Turkish Airlines Inc., 1650 Tysons Blv. No: 860, Mc Lean VA 22102, Washington DC / Phone: 1 703 992 0476 7 |
| Hanoi (Vietnam) | Turkish Airlines Inc., Room 506, 5th Floor, HCO Building, 44B Ly Thuong Kiet, Hoan Kiem Dist, Hanoi / Phone: 84 24 35 620 620 |
| Ho Chi Minh City (Vietnam) | Turkish Airlines Inc., Room 4, 19th Floor, AB Tower, 76A Le Lai, Ben Thanh Ward, Dist 1, HCMC / Phone: 84 28 3520 8989 |
How to file a formal complaint?
Sometimes you may wish to formally file a complaint with Turkish Airlines with the hope that someone will address your concerns quickly. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. are some of the issues you may want to complain about to Turkish Airlines.
To file a complaint, go to the Turkish Airlines website and fill out the online form. You can also call the feedback line +90 850 333 0 849 in Turkey.
If you have submitted feedback and have no reply from Turkish Airlines, you can try to find out more about the status of the file by contacting the customer service representatives on 0850 333 0 849 or 0850 333 2 538 (airlines are open 24/7 ).
If you are unsatisfied with how Turkish Airlines settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. The ACA works as “the ombudsman” (an official appointed to investigate individuals’ complaints against a company) to help you resolve problematic issues or concerns with an airline and it provides a free and independent service to airline customers.
For example, if you live in the United Kingdom, you can lodge a complaint directly with AviationADR – a dispute resolution scheme approved by the Civil Aviation Authority. Please note that it may take up to 90 days for the ombudsman to resolve your complaint.
FAQ
Q: How long is Turkish Airlines hold time?
A: According to our tests, the average wait time for the Turkish Airlines call center was above 15 minutes (morning and early afternoon) and up to 50 minutes (late afternoon and evening). The best time to call Turkish Airlines is early in the morning (4 am – 7am).
Q: How can I speak to a person at Turkish Airlines?
A: Holding times for Turkish Airlines may increase to 1-2 hours during peak hours (late afternoon on weekdays). Try to contact the call center very early in the morning (4am - 7am) or on the weekend. Alternatively, send a direct message to Turkish Airlines Support on Twitter or via Facebook Messenger.
Q: What is Turkish Airline customer service in Turkey?
A: The main Turkish Airlines call center phone number in Turkey is +90 212 463 63 63.
Q: What is Turkish Airlines urgent/emergency contact?
A: You should always call the Turkish Airlines hotline first. Alternatively, try to call +90 850 333 0 849. If it is urgent, open the 'parallel communication channels' in the same time - especially try Twitter DM and Facebook Messenger to see which of them is currently less busy and the operator is available to talk about your emergency situation.
Q: What's the toll-free phone number for Turkish Airlines?
A: Turkish Airlines provides toll-free phone numbers for its call centers in some countries (for example there’s a toll-free number in Dubai, UAE: 8000 3570 43 43). Please note that toll-free calls should be made from a landline. It may cost extra, or the number may be unavailable if called from a mobile phone.
Q: Who should I contact in Turkish Airlines for group flight booking?
A: Turkish Airlines website and mobile app allow to make bookings for up to 9 passengers. If you want to make a group booking (10 passengers and more) you should contact you local Turkish Airlines office. Please note that the complete passenger list must be finalized 30 days before the flight.
Q: What are Turkish Airlines customer care opening hours?
A: The main Turkish Airlines customer care is open 24/7. The same goes for some call centers in other countries - for example Beijing, China (86 10 6453 0355), Kuala Lumpur, Malaysia (60 3 2053 18 99), Abu Dhabi, UAE (971 2 5755611), Los Angeles, USA (1-800-874-8875) are also open 24 hours. Turkish Airlines customer care centers located in other countries are usually operating from 9 am to 5 pm weekdays and are closed on weekends and public holidays.
Q: What is Turkish Airlines customer service for Miles and Smiles?
A: To contact Turkish Airlines frequent flyer program Miles and Smiles call (+) 90 212 463 63 63. If your enquire is about Miles and Smiles Assistance, call 444 0 849 or 444 62 39.
Q: Can I contact Turkish Airlines via WhatsApp?
A: No. Currently, Turkish Airlines doesn't provide WhatsApp contact number.
Q: How to contact Turkish Airlines for a refund?
A: If you agree to get a refund in a form of a voucher, you can request it online at the Manage Booking page. Otherwise, contact the call center or phone number dedicated to flight changes and refunds: +90 850 333 0 849 to create a refund request. The refund may take up to 7 days (credit cards) or up to 20 days (cash or check).
Q: How to contact Turkish Airlines customer service about baggage?
A: In case of delayed, damaged or lost baggage you should apply to the Turkish Airlines Lost and Found Office at the arrival airport. You can track the progress of your delayed baggage on the Track Baggage page (turkishairlines.com/en-tr/flights/lost-baggage/baggage-tracking/). Remember that you are required to keep your baggage tag and boarding pass with you for further procedures until the baggage is returned to you.
Q: How to contact Turkish Airlines customer service flight change?
A: If you need to make flight changes, you can do it online by visiting the Manage Booking page. If you need assistance, call the main customer service phone number: (+) 90 212 463 63 63 pr the phone number dedicated to flight changes and refunds: +90 850 333 0 849.
Q: What is Turkish Airlines contact for travel agents?
A: To get help about agency partnerships with Turkish Airlines, visit the airline webpage at turkishairlines.com/en-us/flights/agency-information/.
Q: How to contact Turkish Airlines Twitter support?
A: To contact Turkish Airlines Twitter support visit twitter.com/tk_helpdesk and send a direct message (DM) to customer support staff. This contact is open 24 hours, 7 days a week.
Q: What is Turkish Airlines customer service call center in Canada?
A: To contact Turkish Airlines call center in Canada call the phone number 1 800 874 8875 (Toronto) or +1 514 935 0849 (Montreal).
Q: What is Turkish Airlines contact number in Singapore?
A: To contact Turkish Airlines call center in Singapore call the phone number 65 67324556 or +90 850 333 0 849 (available languages: English and Turkish).
Q: What is Turkish Airlines phone number in Australia?
A: To contact Turkish Airlines call center in Australia call the phone number 61 2 92 55 99 00. It’s the general number and there are no separate Turkish Airlines phone numbers for customers from Sydney, Melbourne, Perth, Brisbane or other Australian cities.
Q: What is Turkish Airlines customer service contact in USA?
A: To contact Turkish Airlines call center in the United States call the phone number 1-800-874-8875 (Atlanta airport), 1 404 841 8 849 (Atlanta office), 1 617 568 2557 (Boston airport), 1 857 233 5718 (Boston office), 1 312 595 0849 (Chicago airport), +1-800-874-8875 (Chicago, Dallas, Houston, New York and Miami call centers), 13104148145 (Los Angeles call center), 1 800 874 8875 (Los Angeles office), +1 415 510 77 77 (San Francisco call center), +1 800 874 8875 (San Francisco airport), +1 703 661 47 40 (Washington DC airport), and 1 703 992 0476 7 (Washington DC office).
Q: What is Turkish Airlines New York office address?
A: Turkish Airlines office in New York is located at the address: 350 Fifth Avenue, Suite 7510, New York NY 10118, USA (office open from 9:00 am to 5:30 pm, Monday to Friday). Call center phone number is: +1 800 874 8875. Email addresses are: info.nyc@thy.com and nyc.refunds@thy.com.
Q: What is Turkish Airlines customer service contact in the UK?
A: To contact Turkish Airlines call center in the United Kingdom call the phone number 0044 203 991 1993 (London office) or 0844 800 6666 (London Heathrow airport, Manchester, Birmingham, Edinburgh offices).
Q: What is Turkish Airlines customer service contact in South Africa?
A: To contact Turkish Airlines customer service in South Africa, call the phone number 0860 666 828 (Cape Town airport), 0027 32 436 6683 (Durban airport), 27 10 020 3501 (Johannesburg airport), or 27 10 020 3500 (Johannesburg office).
Q: What is Turkish Airline Taksim sales office?
A: Turkish Airline Taksim sales office is located in Talimhane - Taksim, Kocatepe Mah. Lamartin Cad. No:39. Their phone number is (212) 252 11 06, opdn 7 days a week from 06:30 to 22:45.
Q: How to contact Turkish Airlines IT/technical/web support?
A: Turkish Airlines doesn’t have a separate phone number for IT/technical/web support. If you are experiencing technical difficulties with Turkish Airlines website or booking, you should contact the customer center at (+) 90 212 463 63 63.
Q: Where is Turkish Airlines head office?
A: Qantas head office is located in Istanbul. The address: Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy 34149 Istanbul, Turkey. Phone number: +90 212 463 63 63.
Appendices
| Call Center Country | Phone Number |
|---|---|
| Mexico | +525510361234 |
| Moldova | 0800 61 457 |
| Morocco | +212520484978 |
| Netherlands | +31 (0) 20 4059636 |
| New Zealand | +90 212 463 63 63 / +61 1 800750849 |
| Norway | +47 800 40849 |
| Oman | +96880077241 |
| Philippines | +63 285401733 |
| Poland | +4822 504 85 44 |
| Portugal | +351210608087 |
| Qatar | 00800101214 |
| Russia | 8 800 700 61 61 |
| Saudi Arabia | +966 800 811 0478 |
| Singapore | +65 67324556 |
| Slovenia | +386 1 888 8496 |
| South Africa | +27 0860 666 828 |
| South Korea | +82-2-60224-270 |
| Spain | 91 375 41 89 |
| Sweden | +46851999849 |
| Switzerland | +41 848 444 849 |
| Taiwan | +886 02-27180849 |
| Thailand | +90 212 463 63 63 |
| Tunisia | +216 313 00 362 |
| Turkey | 0850 333 0 849 |
| UAE | +971 8000 3570 43 43 |
| Ukraine | +380 893 243849 |
| United Kingdom | +44 0844 800 66 66 / +44 0203 991 1993 |
| United States | +1-800-874 8875 |
| City | Turkish Airlines Phone Number |
|---|---|
| Geneva | +41 848 444 849 |
| Georgia | +90 212 463 63 63 |
| Gothenburg | +46851999849 |
| Helsinki | +90 212 463 63 63 |
| İzmir | +90 212 463 63 63 |
| Kosovo | +90 212 463 63 63 |
| Leipzig | +49 69 86 799 849 |
| Ljubljana | +386 1 888 84 96 |
| Luxemburg | +49 8679 9849 |
| Lyon | +33 1 579 79 849 |
| Manhattan | +1-800-874 8875 |
| Manila | +63 285401733 |
| Melbourne | +61 2 92 55 99 00 |
| Mumbai | 0008000501565 |
| Nicosia | +90 212 463 63 63 |
| Oman | +968 24 661826 |
| Orlando | +1-800-874 8875 |
| Ottawa | +1 800 874 88 75 |
| Perth | +61 2 92 55 99 00 |
| Prague | +90 212 463 63 63 |
| Queenstown | +90 212 463 63 63 / +61 1 800750849 |
| Riyadh | +966 800 811 0478 |
| Seoul | +82-2-60224-270 |
| Schiphol | +49 69 86 799 849 |
| Skopje | +90 212 463 63 63 |
| Sofia | +90 212 463 63 63 |
| Tbilisi | +90 212 463 63 63 |
| Tehran | +90 212 463 63 63 |
| Zagreb | +90 212 463 63 63 |
| Zanzibar | +255 778 353 943 |
| Zaporizhzhia | +380 893 243849 |
| Airport | Turkish Airlines Airport Number |
|---|---|
| Humberto Delgado Airport, Alameda das Comunidades Portuguesas Lisbon, Portugal | 351 21 841 35 10 |
| Hamad International Airport, Level 3, Office Concourse A Doha, Qatar | 00800101214 / +974 4010 0641 |
| Moscow Vnukovo International Airport, Terminal A, 3rd Floor Moscow, Russia | 7 495 775 08 49 |
| Jeddah King Abdulaziz International Airport, Jeddah, Saudi Arabia | 966 55 634 4334 |
| Singapore Changi Airport, Passenger Terminal 1, Unit 04-60 Singapore | 65 67324556 |
| Cape Town International Airport, Central Terminal Building, 1st Floor, Office A.O 110 Cape Town, South Africa | 00 27 21 936 3440 / 00 27 21 936 3441 |
| Durban King Shaka Int. Airport Departure Level, Opposite Counter Number 70 Durban, South Africa | 0027 32 436 6683 |
| Johannesburg O.R. Tambo International Airport, Terminal A, 1st Floor, Opposite Of Counter Number 100 Vancouver, Canada | 27 10 020 3501 |
| Madrid Adolfo Suarez Madrid-Barajas Airport, Terminal 1, Madrid, Spain | 34 913010807 |
| Colombo Bandaranaike International Airport, Departure Terminal Colombo, Sri Lanka | 94 11 590 05 00 |
| Stockholm Arlanda Airport, Terminal 5 Stockholm, Sweden | 46 8 519 99 849 |
| Zurich Kloten Airport, Terminal 2, Swissport Sales Office Zurich, Swtizerland | 0 848 444 849 |
| Bangkok Suvarnabhumi Airport, Main Terminal Building, 5th Floor, Room T5-027a Bangkok, Thailand | 006621342072 |
| Phuket International Airport, International Passenger Terminal, 2nd Floor Phuket, Thailand | (+66) 76 351 976 / (+66) 76 351 977 |
| Ankara Esenboğa Airport, Passenger Terminal, Departure Floor Ankara, Turkey | 0850 333 0 849 |
| Istanbul Airport, Passenger Terminal, Departure Floor Tayakadın Istanbul, Turkey | +90 212 463 63 63 |
| Kyev Boryspil International Airport, Terminal D, 3rd Floor Kyev, Ukraine | 380 44 281 73 22 |
| Abu Dhabi International Airport, Terminal 1, Office No: 2223 Abu Dhabi, UAE | 00971 2 5755611 |
| Dubai International Airport, Terminal 1 Dubai, UAE | 800035704343 |
| London Heathrow Airport, The Queen`s Terminal, Terminal 2 London, United Kingdom | 0044 203 991 1993 |
| Manchester Airport, Terminal 1, Level 5, Room 12-14 Manchester, United Kingdom | 0844 800 66 66 / 0203 991 1993 |
| Birmingham Airport, Terminal 1 Birmingham, United Kingdom | 0844 800 66 66 / 0207 471 66 66 |
| Boston Logan Airport, Terminal E Boston, USA | 1 617 568 2557 |
| Los Angeles Tom Bradley International Airport, Departure Level Los Angeles , USA | 13104148145 |
| Dallas Fort Worth International Airport, Terminal D (D1-22 last door) Dallas, USA | 1-800-874-8875 |
| Houston George Bush Intercontinental Airport, International Terminal D Houston, USA | 800 874 8875 |
| Chicago O'Hare International Airport, Terminal 5 Chicago, USA | 1 312 595 0849 |
| New York JFK International Airport, Terminal 1 New York, USA | 800 874 8875 |
| San Francisco International Airport, International Terminal San Fransisco, USA | 1 415 510 77 77 |
| Washington Dulles Internation Airport, Departure Level, Main Terminal/Zone 4 Washington DC, USA | +1 703 661 47 40 |
| Tan Son Nhat International Airport, 3rd floor, Room 3.5.27 Ho Chi Minh City, Vietnam | 84 28 3848 6891 |
| Country | Turkish Airlines Email |
|---|---|
| Italy | milanocustomer@thy.com / customer.it@thy.com / roma.biglietteria@thy.com |
| Malaysia | reservation.kul@thy.com |
| Maldives | mleops@thy.com |
| Mexico | cunticketsales@thy.com / mexticketsales@thy.com |
| Nepal | ktmairport@thy.com / ktmsales@thy.com |
| Netherlands | amsinfo@thy.com |
| New Zealands | sydinfo@thy.com |
| Norway | oslo@thy.com |
| Poland | wawcustomer@thy.com / wawgroups@thy.com |
| Portugal | lisinfo@thy.com / oposales@thy.com |
| Qatar | dohops@thy.com / dohasales@thy.com |
| Russia | vkoair@thy.com / mowsales@thy.com |
| Saudi Arabia | medops@thy.com / medsales@thy.com |
| Singapore | sinops@thy.com / reservations.sin@thy.com / sales.sin@thy.com |
| South Africa | customer.za@thy.com / cptreservations@thy.com / dursales@thy.com / jnbreservations@thy.com / corporatehelpdesk.za@thy.com / jnbbag@thy.com |
| Spain | sales.bcn@thy.com / madsales@thy.com / info.vlc@thy.com |
| Sri Lanka | cmbops@thy.com / tkcmbassist@thy.com |
| Sweden | stockholm@thy.com |
| Switzerland | customerzrh@thy.com |
| Taiwan | customer.tw@thy.com / tpelostfound@thy.com |
| Thailand | bkkairport@thy.com / bkkops@thy.com / bkkreservation@thy.com / hktops@thy.com / hktairport@thy.com |
| Ukraine | kbpops@thy.com / ievsales@thy.com |
| UAE | auhsales@thy.com / auhsales@thy.com / sales@turkishairlines.ae |
| UK | bhx.sales@thy.com / infolondon@thy.com / refundlondon@thy.com / man-info@thy.com |
| USA | sales.atl@thy.com / bosops@thy.com / bostonreservation@thy.com / reservation.lax@thy.com / iah.ticketing@thy.com / miacustomer@thy.com / miasales@thy.com / nyc.ticketing@thy.com / info.nyc@thy.com / info.sfo@thy.com / iadsales@thy.com / iadbag@thy.com |
| Vietnam | hanops@thy.com / hansales@thy.com / sgnops@thy.com |
