Qatar Airways

Qatar Airways customer service — how to get help fast? Contacts, call centers, phone numbers, offices (2024 guide) 

Undoubtedly, Qatar Airways is one of the most reliable airlines in Middle East. Its customer service is top-notch: contact via call centers, sales offices, emails, and airport helpdesks are responsive and often work 24/7. However, there can be occasions when things go south and busy call centers won't answer your calls immediately.In this article, our experts have compiled the best ways (and important tips) to get in touch with Qatar airlines staff for quick assistance and troubleshooting. Not only in Qatar, but all over the world when traveling abroad.

Written by Maksim Koval
Updated on 24 December 2023

Best ways to contact Qatar Airways

We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.

The goal of this article is to help you get the answer from Qatar Airways as quickly as possible. Let’s start with the basics – depending on the nature of your inquiry, you may contact the airline in one of the following ways:

Qatar Airways contact numbers
974 4023 0000global call center
regional numberscall centers in other countries
+974 4023 0023Privilege Club frequent flyer program
1 (877) 777-2827 / 1-802-213-8448to hold your booking up to 72 hours
974 4423 7999Discover Qatar (tours, hotels, airport services)
+1-833-607-2675Qatar Medical Assistance
+1-833-607-2675hotline for travelers with disabilities (TTY)

Do you really need to call Qatar Airways?

Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Qatar Airways customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by visiting Manage Booking section of Qatar‘s website (you will need booking reference or ticket number and passenger’s last name).

Basically, before contacting Qatar it’s always a good idea to check their support pages such as Help Center, Travel Alerts, Newsroom, Travel Requirements, and General FAQ. They often provide answers to the most common questions and problems you may have. This can be a real time-saver when you take into account the call center wait times.

If you need help with a reservation made not through the Qatar Airways website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.

Requesting a refund

If you want to request a refund, there’s no phone number to make contact – it can only be done via the qatarairways.com website. To request a refund, log in to your account on Manage Booking section of the website by providing your last name and the confirmation number of your flight reservation. You’ll then have the option to request a refund or check its status.

Changing a flight online can sometimes result in errors. Moreover, your issue can be simply too complicated to handle without some assistance from the airline. In that case, here is the list of Qatar Airways support channels you can use to contact and ask for help:

Qatar Airways customer service channels
call centersphone numbers by country
regional officesQatar's sales offices near you
emailsuseful email addresses
group bookingsrequest a quote
baggage trackingto track delayed or damaged baggage
online chatcustomer service live chat
WhatsAppcurrently not available
social mediaTwitter and Facebook for direct contact
Help Centergeneral help articles
FAQFAQ pages
Travel Alertsupdates on travel
Travel Requirementstravel requirements by destination
Newsroomrecent news and announcements

Booking through a travel agent can be a game-changer!

If you hate dealing with airlines’ customer care, consider using a travel agent to book your flights. They can remove all that drama from your booking experience. Good travel agents have “air teams” behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections.

When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not from the customer side.