Qatar Airways customer service — how to get help fast? Contacts, call centers, phone numbers, offices (2024 guide)
Undoubtedly, Qatar Airways is one of the most reliable airlines in Middle East. Its customer service is top-notch: contact via call centers, sales offices, emails, and airport helpdesks are responsive and often work 24/7. However, there can be occasions when things go south and busy call centers won't answer your calls immediately.In this article, our experts have compiled the best ways (and important tips) to get in touch with Qatar airlines staff for quick assistance and troubleshooting. Not only in Qatar, but all over the world when traveling abroad.
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Best ways to contact Qatar Airways
We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.
The goal of this article is to help you get the answer from Qatar Airways as quickly as possible. Let’s start with the basics – depending on the nature of your inquiry, you may contact the airline in one of the following ways:
| 974 4023 0000 | global call center |
|---|---|
| regional numbers | call centers in other countries |
| +974 4023 0023 | Privilege Club frequent flyer program |
| 1 (877) 777-2827 / 1-802-213-8448 | to hold your booking up to 72 hours |
| 974 4423 7999 | Discover Qatar (tours, hotels, airport services) |
| +1-833-607-2675 | Qatar Medical Assistance |
| +1-833-607-2675 | hotline for travelers with disabilities (TTY) |
Do you really need to call Qatar Airways?
Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Qatar Airways customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by visiting Manage Booking section of Qatar‘s website (you will need booking reference or ticket number and passenger’s last name).
Basically, before contacting Qatar it’s always a good idea to check their support pages such as Help Center, Travel Alerts, Newsroom, Travel Requirements, and General FAQ. They often provide answers to the most common questions and problems you may have. This can be a real time-saver when you take into account the call center wait times.
If you need help with a reservation made not through the Qatar Airways website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.
Requesting a refund
If you want to request a refund, there’s no phone number to make contact – it can only be done via the qatarairways.com website. To request a refund, log in to your account on Manage Booking section of the website by providing your last name and the confirmation number of your flight reservation. You’ll then have the option to request a refund or check its status.
Changing a flight online can sometimes result in errors. Moreover, your issue can be simply too complicated to handle without some assistance from the airline. In that case, here is the list of Qatar Airways support channels you can use to contact and ask for help:
| call centers | phone numbers by country |
|---|---|
| regional offices | Qatar's sales offices near you |
| emails | useful email addresses |
| group bookings | request a quote |
| baggage tracking | to track delayed or damaged baggage |
| online chat | customer service live chat |
| currently not available | |
| social media | Twitter and Facebook for direct contact |
| Help Center | general help articles |
| FAQ | FAQ pages |
| Travel Alerts | updates on travel |
| Travel Requirements | travel requirements by destination |
| Newsroom | recent news and announcements |
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Booking through a travel agent can be a game-changer!
If you hate dealing with airlines’ customer care, consider using a travel agent to book your flights. They can remove all that drama from your booking experience. Good travel agents have “air teams” behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections.
When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not from the customer side.
Can I email Qatar Airways?
Generally, Qatar Airways doesn’t provide any e-mail addresses for its customer service. However, some local branches and ticketing offices around the world allow their customers to contact them via e-mail. You can find a list of Qatar Airways regional email addresses below:
| Country | Qatar Airways' Email |
|---|---|
| Austria | officevie@at.qatarairways.com |
| Azerbaijan | azreservation@az.qatarairways.com |
| Germany | reservationsfra@de.qatarairways.com |
| Morocco (group travel) | groupsmorocco@ma.qatarairways.com |
| Kuwait (group travel) | kwgroupdesk@kw.qatarairways.com |
| Nigeria (group travel) | qrlosgroups@ng.qatarairways.com |
| Oman (group travel) | mctgroupdesk@om.qatarairways.com |
| Pakistan (group travel) | qrisbgroups@pk.qatarairways.com |
| South Africa (group travel) | jnbgroups@za.qatarairways.com |
| Qatar (group travel) | dohgroupdesk@qatarairways.com.qa |
| USA (group travel) | usagroups@us.qatarairways.com |
If you are a Privilege Club Member you get in touch with a Qatar representative using online form. After logging in to your account, select “Contact Centre” from the menu to display the “Contact Us” form.
If you’re looking for special-purpose emails (for different airline departments), we’ve compiled them in the table below:
| Department | Qatar Airways Email |
|---|---|
| Qatar Airways Headquarters | support@qatarairways.com / infodesk@qatarairways.com |
| Qatar feedback and complaints | tell-us@qatarairways.com.qa. |
| Discover Qatar | qinfo@qatarairways.com.qa |
| Discover Qatar (travel partners) | dqsales@qatarairways.com.qa (travel partners) |
| Qatar Cargo | askcargo@qatarairways.com.qa |
Qatar Airways live chat
Currently, Qatar Airways does not provide support via live chat (online chat on the website). However, if you want to chat with a person from Qatar customer care, you can visit their social media profiles and chat via Facebook Messenger or Twitter.
Don’t wait on hold: message Qatar directly
Getting help from Qatar Airways over the phone often means long waits. So here’s our advice: before you start calling the helpline, try to get a quick fix by contacting them via social media channels. Many travelers are reporting that they get a quicker response by sending a direct message (DM) to Qatar about their issues. Most large airlines have teams of social media specialists, and in our experience, there’s no faster or easier way to get an issue solved.
To contact Qatar support on Twitter, visit their @qrsupport profile, then click the envelope icon to send a direct message.
To contact Qatar on Facebook, visit facebook.com/qatarairways, then look for the Send Message button – it opens the Facebook Messenger window, where you can chat with the airline staff.
Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.
When it comes to Twitter there’s one more trick to get in touch with the airline faster: mention @qrsupport in a tweet about your issue. Qatar team will often notice it immediately, ask you for a direct message, and respond privately. It’s a method we recommend if your issue is particularly urgent.
Get help from Qatar Airways sales office
Find below the list of Qatar Airways sales offices around the world, including the addresses and phone numbers of the airline’s ticketing/booking agents and regional branches. You can reach your local Qatar Airways office for queries, flight ticket bookings, reservation changes, and refunds, or just to give feedback.
| City (Country) | Qatar Airways Office Address / Phone |
|---|---|
| Vienna (Austria) | Vienna Airport Office, Terminal 3, counters: 301-336, 1300 Vienna Intl Airport, Schwechat / Phone: 43 1 7007 22624 |
| Baku (Azerbaijan) | Qatar Airways Baku Office, Hrydar Aliyev International Airport / Phone: 994124972863 |
| Brussels (Belgium) | Qatar Airways Brussels Airport Office, Departure hall, Counters 801-806 / Phone: 32 28948391 |
| São Paulo (Brazil) | São Paulo Qatar Airways Airport Office, Hélio Smidt Road, Cumbica, Guarulhos - SP, 07190-100, Terminal 3, Mezanino Floor / Phone: 07190-100 |
| São Paulo (Brazil) | Qatar Airways General Reservationsm, Alameda Santos, 787, 12th Floor, Suites 122 01419-001, Jardim Paulista, São Paulo / Phone: 5511 51080474 |
| Quebec (Canada) | Montreal Pierre-Elliott Trudeau International Airport Office, 975 Boulevard Romeo-Vachon Nord Montreal, H4Y 1H1, Quebec / Phone: 1-877-777-2827 |
| Beijing (China) | Qatar Airways Beijing Office, Beijing Capital International Airport, Room C5S022, Terminal 3, 100621 Beijing / Phone: 861064598041 |
| Guangzhou (China) | Qatar Airways Beijing Office, Guangzhou Baiyun International Airport, Room C3192-93, 1st Floor, Terminal 1, 510470 Guangzhou / Phone: 86 20 3607 0118 |
| Paris (France) | Qatar Airways Paris Ticketing Office, 64 Rue De La Boetie, Paris / Phone: 33 488910726 |
| Tbilisi (Georgia) | Qatar Airways Tbilisi Office, Shota Rustavelly Tbilisi International Aorport / Phone: 995 332310004 |
| Berlin (Germany) | Qatar Airways Berlin Office, Berlin Brandenburg Airport Terminal 1, Counter 111, 213 Berlin / Phone: 49 6917 4899 14 |
| Frankfurt (Germany) | Qatar Airways Frankfurt Office, Frankfurt International Airport, Terminal 1, Hall C, Counters 734-741, Frankfurt / Phone: 49 6969 0580 80 |
| Frankfurt (Germany) | Qatar Airways, Schillerstrasse 20, 60313 Frankfurt / Phone: +49 (0)1805 - 728 271 |
| Athens (Greece) | Qatar Airways Athens Office, Athens International Airport, Hall B, Wing “L”, 3rd Floor, Athens / Phone: 30 2103534242, 30 2103534 011, 30 2103534012 |
| Budapest (Hungary) | Qatar Airways Budapest Office, Budapest Liszt Ferenc International Airport, Terminal 2B Mezzanine Level, H-1185, Budapest / Phone: 36 1 2968854 |
| Jakarta (Indonesia) | Qatar Airways Jakarta Office, International Soekarno – Hatta Airport, Management Building Terminal 3, 4th Floor, 15126 Jakarta / Phone: +62 21 8082 2183 |
| Jakarta (Indonesia) | Qatar Airways Jakarta City Office, Menara BCA, 38th Floor Suite 3802, Grand Indonesia, Jl. M.H Thamrin No 1, Jakarta 10310 / Phone: +62 21 2358 0622 |
| Bali (Indonesia) | Qatar Airways Bali Office, Ngurah Rai International Airport, Departure Terminal International, 2nd Floor, Room OP.II.5, East Wing, Denpasar, Bali / Phone: +62 361 9360276 |
| Milan (Italy) | Qatar Airways Milan Office, Malpensa International Airport, Terminal 1, 3rd floor North, Milan / Phone: +971-2-671-3033 |
| Tokyo Haneda (Japan) | Qatar Airways Tokyo Office, Haneda International Airport, International Terminal, Ota-ku, Tokyo / Phone: 81 364280090 |
| Tokyo Narita (Japan) | Qatar Airways Tokyo Office, Narita International Airport, 5F Main Building M5051, Passenger Terminal 2, Tokyo / Phone: 81 476 30 3120 |
| Amman (Jordan) | Qatar Airways Amman Office, Qatar Airways Building, 96 Al Syareef Building, Abd Al Hameed Sharaaf St. Smeisani, Amman / Phone: 080 023 963 |
| Casablanca (Morocco) | Qatar Airways Casablanca Office, Angle Bd d’Anfa et Bd Moulay Youssef, Casablanca / Phone: 212 530 151 426 |
| Singapore | Qatar Airways Singapore Office, 3 Church Street, Samsung Hub Singapore #13-01, Singapore 049483 / Phone: 800 189 1060 |
| Bangkok (Thailand) | Qatar Airways Bangkok Office, Suvarnabhumi International Airport, Passenger Terminal Building, T5-025B, LEVEL 5, Ratchatewa Subdistrict, Samutprakarn 10540, Bangkok |
How to file a formal complaint?
Sometimes you may wish to formally file a complaint with the hope that someone will address your concerns quickly. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. are some of the issues you may want to complain about to Qatar Airways.
To file a complaint you should contact the Qatar Airways Customer Relations department via email tell-us@qatarairways.com.qa or by filling out the online form on the feedback page. You should receive a response within 5 working days.
Currently, Qatar Airways does not offer a phone number to contact the customer relations department.
If you are unsatisfied with how Qatar Airways settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. The ACA works as “the ombudsman” (an official appointed to investigate individuals’ complaints against a company) to help you resolve problematic issues or concerns with an airline and it provides a free and independent service to airline customers.
For example, if you live in the United States, you can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division. In the United Kingdom, you can lodge a complaint directly with AviationADR – a dispute resolution scheme approved by the Civil Aviation Authority. Please note that it may take up to 90 days for the ombudsman to resolve your complaint.
Qatar Airways customer service FAQ
Q: Does Qatar Airways offer a call-back service?
A: Unfortunately, the very useful call-back function (known from other large airlines) isn’t currently available when contacting Qatar’s helpline.
Q: Is Qatar customer service open 24 hours?
A: The main Qatar customer service is open 24 hours. Call centers located in other countries are usually operating from 9am to 5pm on weekdays and are closed on weekends and public holidays.
Q: What should I do if I can’t reach Qatar Airways main customer service?
A: Instead of competing for time with the customer service in Qatar, you can jump the line by dialing the ones in other English-speaking countries such as UK (44 330 912 7415), Australia (61 283201015), or Singapore (65 31579795). International customer service can handle your issue just the same as the main call center.
Q: How to contact Qatar customer service in Spanish/Español?
A: To speak to Qatar agent in Spanish try dialing one of the customer services located in Spanish-speaking countries such as Argentina (1 877 777 2827), Chile (0056 900807681), and Spain (900807681).
Q: How to contact Qatar customer service in Chinese/Mandarin?
A: To speak to an Qatar air agent in Mandarin, try dialing the customer service in China: 400-994-9991.
Q: How do i talk to someone on Qatar airlines?
A: As the holding times for Qatar’s call center usually increase to 1-2 hours during peak hours (late afternoon on weekdays), try to contact them very early in the morning (4am - 7am) or on the weekend.
Q: What is Qatar Airways urgent/emergency phone number?
A: Qatar Airways doesn’t offer a dedicated emergency phone number. In case of urgent issues you should contact the main call center at 974 4023 000.
Q: What is Qatar Airways phone number for customers with disabilities?
A: If you have a disability-related question, you can contact Qatar at +1-833-607-2675.
Q: Can I contact Qatar airlines via WhatsApp?
A: No. Currently, Qatar air does not provide a WhatsApp contact number.
Q: Can i email Qatar Airways customer service?
A: Qatar airline doesn’t provide any e-mail addresses for its general customer service. However, you can send an email to its headquarters in Qatar (support@qatarairways.com), or send a feedback/complaint to tell-us@qatarairways.com.qa. In addition, some regional offices may be contacted via separate e-mail addresses.
Q: What’s Qatar Airways phone number for flight changes?
A: If you need to make changes to a flight, you can do it online by visiting the Manage Booking section on Qatar’s homepage. If you need further assistance with changing flight, call the main customer service phone number: 974 4023 0000.
Q: What is Qatar Airways phone number to cancel a flight?
A: To cancel a flight you can call Qatar’s customer service at 974 4023 0000. However, an easier way to cancel a booking and request a refund is to use the airline’s website and login to Manage Booking section.
Q: What is Qatar Airways phone number for refunds?
A: The easiest way to request a refund is by logging into Manage Bookings section of Qatar’s website then using its online tool for refund requests. If you want to request a refund over the phone, call Qatar Reservations at 974 4023 0000 or the call center in your area.
Q: What is Qatar Airlines service contact for pet travel?
A: If you are traveling with a pet and need assistance, call Qatar help desk at 974 4023 000.
Q: What are Qatar airlines phone numbers in Europe?
A: To contact Qatar airlines in Europe, you can call these phone numbers: 43 720815871 (Austria), 32 28948391 (Belgium), 42 0296184765 (Czech Republic), 45 32725806 (Denmark), 358 923 191 110 (Finalnd), 33 488910726 (France), 49 6917 4899 14 (Germany), 30 2111991444 (Greece), 353 1 526 6489 (Ireland), 39 0230578845 (Italy), 356 22483810 (Malta), 31 207994892 (Netherlands), 47 21403115 (Norway), 48 224894858 (Poland), 900807681 (Spain), 46 853520692 (Sweden), 41 31 537 23 21 (Switzerland), 38 0893240920 (Ukraine), and 44 330 912 7415 (United Kingdom).
Q: What’s Qatar Airways contact number in UK?
A: To contact Qatar Airways in United Kingdom, call the phone number 44 330 912 7415.
Q: What’s Qatar Airways contact number in Australia?
A: To contact Qatar Airways in Australia, call the toll-free phone number: 1 300340600. You can also dial international phone number for Australia: 61 283201015.
Q: How can I contact Qatar Airways from Singapore?
A: To contact Qatar Airways customer service from Singapore, call one of these phone numbers: 65 31579795, 31579795, or 974 40230000.
Q: How can I contact Qatar Airways from Hong Kong?
A: To contact Qatar Airways customer service from Hong Kong, call the phone number 852 3002 2730.
Q: How can I contact Qatar Airways Headquarters?
A: The Qatar Air Headquarters is located in Qatar Airways Tower, Doha, Qatar. To reach Qatar head office call +974 4022 6000.
