Lion Air Lionair Airlines

Lion Air Call Centers and Customer Service. COVID-19 Hotline. Tips to Get Help Fast.

Lion Air hotline during the COVID-19 outbreak. How to get help fast in coronavirus-related cases? Lion Air call center phone numbers and customer service contacts for Australia, Singapore, Indonesia, Malaysia, Thailand, Sri Lanka, US, Kuala Lumpur, Jakarta, Bali and more. Flight booking: changes, cancelations, refunds, complaints.

8 October 2020

How to contact Lion Air?

To contact Lion Air use one of their call center phone numbers:

  • +6280 4177 8899, +6221 6379 8000 (Indonesia)
  • +65 6339 1922 (Singapore)
  • +60 037841 5333 (Malaysia)

Lion Air Customer Service is also available by email: or email form on the airline’s website.

If you need personal assistance with your booking, a baggage issue, etc, try to talk to one of the regional Lion Air sales office.

Lion Air hotline during COVID-19 outbreak

Amid the COVID-19 outbreak, Lion Air is waiving the flight reschedule fee until 31 October. Also, passengers who wish to cancel their flights can get a refund (original flight ticket price minus 10% fee).

Lion Air doesn’t provide separate phone lines during the coronavirus outbreak. Passengers whose flights have been affected by the restrictions on travel will find assistance by using the airline’s customer support phone numbers.

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Lion Air support channels

Find below the complete list of Lion Air support channels. Before contacting the airline it's always a good idea to check their social media, help pages and newsroom, as they often provide answers to most popular questions and problems customers may have.
Lion Air Support channels
Support ChannelDetails
Call Center Indonesia+6280 4177 8899, +6221 6379 8000
Call Center Singapore+65 6339 1922
Call Center Malaysia+60 037841 5333
FacebookLionAir on Facebook
online chatnot available
email address[email protected]
email formcontact email form
help pagesHelp Centre
sales officeslist of sales offices

Lion Air call centers by country

Find below a complete list of Lion Air's call centers. The main call center is located in Indonesia, and its always the best choice if you are trying to contact the airline from another country. The exceptions are Singapore and Malaysia that have their own call center phone numbers. Thailand and Saudi Arabia have Lion Air branches, so you contact them on the phone numbers listed below.
Lion Air call centers by country
CountryLion Air Call Center
Australia+6280 4177 8899, +6221 6379 8000
China+6280 4177 8899, +6221 6379 8000
Hong Kong+6280 4177 8899, +6221 6379 8000
India+6280 4177 8899, +6221 6379 8000
Indonesia+62 21 2927 0999, +62 804 1333 333
Japan+6280 4177 8899, +6221 6379 8000
Malaysia+60 03 7841 5333
Myanmar+6280 4177 8899, +6221 6379 8000
New Zealand+6280 4177 8899, +6221 6379 8000
Philippines+6280 4177 8899, +6221 6379 8000
Singapore+65 6339 1922
Saudi Arabia+96 654 1757 985 (Jeddah office)
South Korea+6280 4177 8899, +6221 6379 8000
Taiwan+6280 4177 8899, +6221 6379 8000
Thailand+662 5299999 (Bangkok office)
United Kingdom+6280 4177 8899, +6221 6379 8000
United States+6280 4177 8899, +6221 6379 8000
Vietnam+6280 4177 8899, +6221 6379 8000

Getting help in the event of canceled / delayed flight

Traveling can be a hassle even when things go according to plan. When things do go wrong, however, a standard trip can transform into a quandary. In the event of sudden Lion Air flight cancellation or delay, you should first look for information and help online:

  1. Check Lion Air’s main Twitter account: @LionAirGroup.
  2. Check Lion Air’s Facebook page.
  3. Visit Lion Air newsroom page. All important updates are published there.
  4. Send an email to Lion Air Customer Service.  Most questions are answered promptly.
  5. Contact the Lion Air call center. In case of events that impact large group of passengers, be prepared for long waiting times.
  6. Contact your local Lion Air office. They may be able to help during their office work hours.

Lion Air headquarters

Lion Air headquarters are located in Central Jakarta, in Lion Air Tower building. Customer Service residing in Lion Air Tower is open 24 hours on weekends and from 9 am to 5 pm on weekdays. The building located at Jl Gajah Mada No 7 offers ticketing counter, check-in services and problem-solving (cancelations, refunds, reservation changes, etc).

Lion Air Head Office

Jl. Gajah Mada No. 7
Petojo Utara
Kecamatan Gambir
Kota Jakarta Pusat,
Daerah Khusus Ibukota Jakarta 10130

See Lion Air headquarters on Google Maps.

Lion air tower central jakarta
Lion Air Tower building in central Jakarta

List of Lion Air offices

Find below the office details of Lion Air, including addresses and phone numbers. You can reach your local Lion Air office for queries, flight ticket bookings, reservation changes and refunds, or just to give a feedback.
Lion Air offices
CityLion Air Office AddressLion Air Phone number
BalarajaGedung Lion Parcel, Jl. Terusan Arjuna Utara No.50, Kedoya, Jakarta Barat021 5800938
BaliHotel Mercure Harvestland, Jalan By Pass Ngurah Rai No. 8, Simpang Siur, Kuta, Bali, Denpasar0361 750483
BalikpapanJl. Syarifuddin Yoes No. 45, Rt. 15, Balikpapan 761150811 8033098
Banda AcehJl. Al Huda No. 15, Kampung Laksana, Peunayong, Banda Aceh0651 638888
BandungJl. Padjajaran No. 153, Husein Sastranegara, Bandung 40174022 6013748
Bangkok (Thailand)Room 4313A, 4 th floor, Terminal 1, Don Mueang International Airport, Bangkok, Thailand+662 5299999
BanjarmasinEffa Hotel, Jl. Jendral A.Yani KM 6, Banjarmasin, Kalimantan0811 5132 323
BatamGI Hotel Batam, Jl.Duyung Sei Jodoh Batu Ampar, Batam 0778 430999
BekasiKomplek Ruko Bekasi, Mas Blok D4, Jl. Ahmad Yani, Bekasi021 8892316
BogorGedung Setya Jaya Lantai 2 C, Jl. Pajajaran No 23, Bogor Timur0251 83613357
JambiJl Soekarno-Hatta, Bandara Sultan Thaha 36139, Jambi0741 570790
JakartaLion Air Tower, Jl. Gajahmada No.7, Jakarta Pusat 10130021 6379 8000, 0804 1 778899
Jeddah (Saudi Arabia)North terminal, Ground floor. Unit No 2, King Abdul Aziz International Airport, Jeddah, Saudi Arabia+96 654 1757 985
Kuala Lumpur (Malaysia)Lot CPVD 24, Anjung Tinjau, Main Terminal Building, Level 5, Kuala Lumpur International Airport (KLIA), Kuala Lumpur, Malaysia +60 03 7841 5333
LampungBrantiraya, Natar, South Lampung Regency, Bandar Lampung 35362021 63798000
ManadoLion Plaza, Jl. Piere Tendean No. 19, Kec Sario, Manado0431 847000
MedanJl. Bridgjen Katamso No. 809E, Kampung Baru, Medan 20158061 7882371
MalangSales Office Lion Air Malang, Komplek Ruko Sarangan 1E, Malang0341 480639
MakassarJL. A. Yani Komp., Ruko Blok B/22-24, Makassar0411 3680777/888
MataramLombok Office, Jl Sriwijaya no 9, Mataram0370 621278
PadangJl. Taman Siswa No. 1A, Padang 25139 0751 4482999
PalangkarayaJl. Adonis Samad, Komplek Bandara Udara, Palangka Raya0811 5132 323
PalembangJl kapten A. Rifai no 6193, Ilir Timur 1, Hotel Sandjaja, Palembang 301290711 361755
PaluJl. Abd. Rahman Saleh, Bandara Mutiara Sis Aljufri, Palu0451 488133
PekanbaruJl.Datuk Setia Maharaja, Komp Perkantoran Grand Sudirman No. B2, Pekanbaru 0761 675630
Penang (Malaysia)Lot 5, Level 2, Departure Concourse Penang International Airport, Penang, Malaysia+604 6414 144
PontianakJl.Sidas No.8, Pontianak0851 742064
SamarindaJl. Camar No. 96, Kelurahan Bandara, Samarinda, Kalimantan Timur0542 201122, 0542 201116
SemarangKomplek Bandara Ahmad Yani, Jl. Puad, Ahmad Yani no. 1, Semarang024 7614315
Singapore61 Stamford Road, #01-07 Stamford Court Singapore 178892+65 6339 1922
SurabayaSales Outlet Lion Air Surabaya, Mall City Of Tomorrow, Jl. A. Yani No. 288, Lantai Lower, Ground Floor, Surabaya0811 1629817
SurakartaRuko Hotel Ibis SOLO, Jl.Gajah Mada No.23, Ketelan, Surakarta (Solo)0271 7463004 ext 3009
TangerangAlfamidi, Jalan Pembangunan 3, Karang Sari, Tangerang0878 3285 9853
YogyakartaMall Grand Mercure, Ibis Hotel Adisucipto, Jl.Adisucipto No. 80, Yogyakarta (Jogja)0274 2924340

Lion Parcel contacts by city

Check below for your nearest Lion Air Parcel service. Lion Parcel is one of the most popular door-to-door package delivery services in Indonesia, serving all cities that can be reached by the airline's fleet.
Lion Parcel phone numbers
CityLion Parcel Phone Number
Ambon0812 4099 2209
Bali (Denpasar)081 1399 9883
Balikpapan0853 4799 5708
Bandung0812 2309 6114
Banyuwangi0877 6226 7536
Batam0812 6688 7728
Banjarmasin0816 4500 524
Bekasi0812 1263 1253
Bogor0812 3450 0933
Jakarta 021 2258 0868
Jambi0813 2020 2555
Kupang0380 823 940
Lampung0721 5602057
Malang0341 365 285
Makassar 0411 361 1020
Manado 0431 888 6888
Medan061 451 5806
Padang0821 2366 6690
Palembang0711 358557
Palu0812 4548 4848
Pekanbaru0813 7108 5180
Pontianak0831 5106 5957
Samarinda0813 3180 5674
Semarang0812 1963 8191
Sidoarjo0888 3515 230
Solo (Surakarta) 0823 1492 9992
Surabaya 031 9944 2894
Tangerang0813 9808 0857
Yogyakarta0852 2570 8272

Lion Air support FAQ

What's the Lion Air's COVID-19 hotline?

For queries related to Lion Air flights during the COVID-19 pandemic, call the airline’s hotline numbers: +6280 4177 8899 / +6221 6379 8000 (Indonesia), +65 6339 1922 (Singapore), +60 037841 5333 (Malaysia).

Does Lion Air offer charge-free rescheduling or cancellation?

Yes. Lion Air offers a free flight reschedule until 31 October. You can also cancel your booking and get a refund (10% fee applies).

How do I contact Lion Air?

To contact Lion Air use one of their call center phone numbers: +6280 4177 8899, +6221 6379 8000 (Indonesia), +65 6339 1922 (Singapore), +60 037841 5333 (Malaysia). You can also send an email to [email protected]

Can I contact Lion Air on WhatsApp?

No. Lion Air doesn’t provide a WhatsApp contact number.

Can I contact Lion Air on LiveChat?

No. Lion Air doesn’t provide a live chat.

Where is the Lion Air headquarters located?

Lion Air headquarters are located in Central Jakarta, in Lion Air Tower building at Jl Gajah Mada No 7.

How to contact Lion Air in Australia?

Lion Air doesn’t have a call center in Australia. The best choice is to call the main call center located in Indonesia: +6280 4177 8899, +6221 6379 8000, or send en email to [email protected]

How to contact Lion Air in Malaysia?

To contact Lion Air in Malaysia, use the airline’s Malaysian call center: +60 037841 5333. You can also send an email to [email protected]

How to contact Lion Air in Singapore?

To contact Lion Air in Singapore, use the airline’s Singaporean call center: +65 6339 1922. You can also send an email to [email protected]

Lion Air Call Center Rating

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4 (4 votes)


As a low-cost airline, Lion Air is optimizing the costs of its services, and this includes customer service. It has only three call centers (Indonesia, Malaysia, Singapore) with an Indonesian one serving as an international call center. Customers from Thailand and Saudi Arabia can also get help from the national branches. In Indonesia, Lion Air built a wide network of local branches in nearly every large and medium-sized city around the archipelago.


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