Lion Air Call Centers and Customer Service. Tips to Get Help Fast.
How to get help fast from Lion Air? Airline call centers, phone numbers, and customer service contacts for Australia, Singapore, Indonesia, Malaysia, Thailand, Sri Lanka, US, Kuala Lumpur, Jakarta, Bali, and more. Lion Air flight booking: changes, cancelations, refunds, complaints.
How to contact Lion Air?
To contact Lion Air use one of their call center phone numbers:
- +6280 4177 8899 (Indonesia)
- +6221 6379 8000 (Indonesia)
- +65 6339 1922 (Singapore)
- +60 037841 5333 (Malaysia)
Lion Air Customer Service is also available by email: customercare@lionair.co.id or email form on the airline’s website.
If you need personal assistance with your booking, a baggage issue, etc, try to talk to one of the regional Lion Air sales office.
Lion Air hotline during pandemic
Lion Air doesn’t provide separate phone lines during the 2020/2021 outbreak. Passengers whose flights have been affected by the restrictions on travel will find assistance by using the airline’s customer support phone numbers.
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Lion Air support channels
| Support Channel | Details |
|---|---|
| Call Center 1 Indonesia | +6280 4177 8899 |
| Call Center 2 Indonesia | +6221 6379 8000 |
| Call Center Singapore | +65 6339 1922 |
| Call Center Malaysia | +60 037841 5333 |
| @LionAirGroup | |
| LionAir on Facebook | |
| online chat | not available |
| email address | customercare@lionair.co.id |
| email form | contact email form |
| help pages | Help Centre |
| newsroom | Newsroom |
| sales offices | list of sales offices |
Lion Air call centers by country
| Country | Lion Air Call Center |
|---|---|
| Australia | +6280 4177 8899, +6221 6379 8000 |
| China | +6280 4177 8899, +6221 6379 8000 |
| Hong Kong | +6280 4177 8899, +6221 6379 8000 |
| India | +6280 4177 8899, +6221 6379 8000 |
| Indonesia | +62 21 2927 0999, +62 804 1333 333 |
| Japan | +6280 4177 8899, +6221 6379 8000 |
| Malaysia | +60 03 7841 5333 |
| Myanmar | +6280 4177 8899, +6221 6379 8000 |
| New Zealand | +6280 4177 8899, +6221 6379 8000 |
| Philippines | +6280 4177 8899, +6221 6379 8000 |
| Singapore | +65 6339 1922 |
| Saudi Arabia | +96 654 1757 985 (Jeddah office) |
| South Korea | +6280 4177 8899, +6221 6379 8000 |
| Taiwan | +6280 4177 8899, +6221 6379 8000 |
| Thailand | +662 5299999 (Bangkok office) |
| United Kingdom | +6280 4177 8899, +6221 6379 8000 |
| United States | +6280 4177 8899, +6221 6379 8000 |
| Vietnam | +6280 4177 8899, +6221 6379 8000 |
Getting help in the event of canceled / delayed flight
Traveling can be a hassle even when things go according to plan. When things do go wrong, however, a standard trip can transform into a quandary. In the event of sudden Lion Air flight cancellation or delay, you should first look for information and help online:
- Check Lion Air’s main Twitter account: @LionAirGroup.
- Check Lion Air’s Facebook page.
- Visit Lion Air newsroom page. All important updates are published there.
- Send an email to Lion Air Customer Service. Most questions are answered promptly.
- Contact the Lion Air call center. In case of events that impact large group of passengers, be prepared for long waiting times.
- Contact your local Lion Air office. They may be able to help during their office work hours.
Lion Air headquarters
Lion Air headquarters are located in Central Jakarta, in Lion Air Tower building. Customer Service residing in Lion Air Tower is open 24 hours on weekends and from 9 am to 5 pm on weekdays. The building located at Jl Gajah Mada No 7 offers ticketing counter, check-in services and problem-solving (cancelations, refunds, reservation changes, etc).
Lion Air Head Office
Address:
Jl. Gajah Mada No. 7
Petojo Utara
Kecamatan Gambir
Kota Jakarta Pusat,
Daerah Khusus Ibukota Jakarta 10130
Indonesia
See Lion Air headquarters on Google Maps.
List of Lion Air offices
| City | Lion Air Office Address | Lion Air Phone number |
|---|---|---|
| Balaraja | Gedung Lion Parcel, Jl. Terusan Arjuna Utara No.50, Kedoya, Jakarta Barat | 021 5800938 |
| Bali | Hotel Mercure Harvestland, Jalan By Pass Ngurah Rai No. 8, Simpang Siur, Kuta, Bali, Denpasar | 0361 750483 |
| Balikpapan | Jl. Syarifuddin Yoes No. 45, Rt. 15, Balikpapan 76115 | 0811 8033098 |
| Banda Aceh | Jl. Al Huda No. 15, Kampung Laksana, Peunayong, Banda Aceh | 0651 638888 |
| Bandung | Jl. Padjajaran No. 153, Husein Sastranegara, Bandung 40174 | 022 6013748 |
| Bangkok (Thailand) | Room 4313A, 4 th floor, Terminal 1, Don Mueang International Airport, Bangkok, Thailand | +662 5299999 |
| Banjarmasin | Effa Hotel, Jl. Jendral A.Yani KM 6, Banjarmasin, Kalimantan | 0811 5132 323 |
| Batam | GI Hotel Batam, Jl.Duyung Sei Jodoh Batu Ampar, Batam | 0778 430999 |
| Bekasi | Komplek Ruko Bekasi, Mas Blok D4, Jl. Ahmad Yani, Bekasi | 021 8892316 |
| Bogor | Gedung Setya Jaya Lantai 2 C, Jl. Pajajaran No 23, Bogor Timur | 0251 83613357 |
| Jambi | Jl Soekarno-Hatta, Bandara Sultan Thaha 36139, Jambi | 0741 570790 |
| Jakarta | Lion Air Tower, Jl. Gajahmada No.7, Jakarta Pusat 10130 | 021 6379 8000, 0804 1 778899 |
| Jeddah (Saudi Arabia) | North terminal, Ground floor. Unit No 2, King Abdul Aziz International Airport, Jeddah, Saudi Arabia | +96 654 1757 985 |
| Kuala Lumpur (Malaysia) | Lot CPVD 24, Anjung Tinjau, Main Terminal Building, Level 5, Kuala Lumpur International Airport (KLIA), Kuala Lumpur, Malaysia | +60 03 7841 5333 |
| Lampung | Brantiraya, Natar, South Lampung Regency, Bandar Lampung 35362 | 021 63798000 |
| Manado | Lion Plaza, Jl. Piere Tendean No. 19, Kec Sario, Manado | 0431 847000 |
| Medan | Jl. Bridgjen Katamso No. 809E, Kampung Baru, Medan 20158 | 061 7882371 |
| Malang | Sales Office Lion Air Malang, Komplek Ruko Sarangan 1E, Malang | 0341 480639 |
| Makassar | JL. A. Yani Komp., Ruko Blok B/22-24, Makassar | 0411 3680777/888 |
| Mataram | Lombok Office, Jl Sriwijaya no 9, Mataram | 0370 621278 |
| Padang | Jl. Taman Siswa No. 1A, Padang 25139 | 0751 4482999 |
| Palangkaraya | Jl. Adonis Samad, Komplek Bandara Udara, Palangka Raya | 0811 5132 323 |
| Palembang | Jl kapten A. Rifai no 6193, Ilir Timur 1, Hotel Sandjaja, Palembang 30129 | 0711 361755 |
| Palu | Jl. Abd. Rahman Saleh, Bandara Mutiara Sis Aljufri, Palu | 0451 488133 |
| Pekanbaru | Jl.Datuk Setia Maharaja, Komp Perkantoran Grand Sudirman No. B2, Pekanbaru | 0761 675630 |
| Penang (Malaysia) | Lot 5, Level 2, Departure Concourse Penang International Airport, Penang, Malaysia | +604 6414 144 |
| Pontianak | Jl.Sidas No.8, Pontianak | 0851 742064 |
| Samarinda | Jl. Camar No. 96, Kelurahan Bandara, Samarinda, Kalimantan Timur | 0542 201122, 0542 201116 |
| Semarang | Komplek Bandara Ahmad Yani, Jl. Puad, Ahmad Yani no. 1, Semarang | 024 7614315 |
| Singapore | 61 Stamford Road, #01-07 Stamford Court Singapore 178892 | +65 6339 1922 |
| Surabaya | Sales Outlet Lion Air Surabaya, Mall City Of Tomorrow, Jl. A. Yani No. 288, Lantai Lower, Ground Floor, Surabaya | 0811 1629817 |
| Surakarta | Ruko Hotel Ibis SOLO, Jl.Gajah Mada No.23, Ketelan, Surakarta (Solo) | 0271 7463004 ext 3009 |
| Tangerang | Alfamidi, Jalan Pembangunan 3, Karang Sari, Tangerang | 0878 3285 9853 |
| Yogyakarta | Mall Grand Mercure, Ibis Hotel Adisucipto, Jl.Adisucipto No. 80, Yogyakarta (Jogja) | 0274 2924340 |
Lion Parcel contacts by city
| City | Lion Parcel Phone Number |
|---|---|
| Ambon | 0812 4099 2209 |
| Bali (Denpasar) | 081 1399 9883 |
| Balikpapan | 0853 4799 5708 |
| Bandung | 0812 2309 6114 |
| Banyuwangi | 0877 6226 7536 |
| Batam | 0812 6688 7728 |
| Banjarmasin | 0816 4500 524 |
| Bekasi | 0812 1263 1253 |
| Bogor | 0812 3450 0933 |
| Jakarta | 021 2258 0868 |
| Jambi | 0813 2020 2555 |
| Kupang | 0380 823 940 |
| Lampung | 0721 5602057 |
| Malang | 0341 365 285 |
| Makassar | 0411 361 1020 |
| Manado | 0431 888 6888 |
| Medan | 061 451 5806 |
| Padang | 0821 2366 6690 |
| Palembang | 0711 358557 |
| Palu | 0812 4548 4848 |
| Pekanbaru | 0813 7108 5180 |
| Pontianak | 0831 5106 5957 |
| Samarinda | 0813 3180 5674 |
| Semarang | 0812 1963 8191 |
| Sidoarjo | 0888 3515 230 |
| Solo (Surakarta) | 0823 1492 9992 |
| Surabaya | 031 9944 2894 |
| Tangerang | 0813 9808 0857 |
| Yogyakarta | 0852 2570 8272 |
Lion Air support FAQ
What's the Lion Air's hotline?
For queries related to Lion Air flights, call the airline’s hotline numbers: +6280 4177 8899 / +6221 6379 8000 (Indonesia), +65 6339 1922 (Singapore), +60 037841 5333 (Malaysia).
Does Lion Air offer charge-free rescheduling or cancellation?
Yes. Lion Air offers a free flight reschedule until 31 October. You can also cancel your booking and get a refund (10% fee applies).
How do I contact Lion Air?
To contact Lion Air use one of their call center phone numbers: +6280 4177 8899, +6221 6379 8000 (Indonesia), +65 6339 1922 (Singapore), +60 037841 5333 (Malaysia). You can also send an email to customercare@lionair.co.id.
Can I contact Lion Air on WhatsApp?
No. Lion Air doesn’t provide a WhatsApp contact number.
Can I contact Lion Air on LiveChat?
No. Lion Air doesn’t provide a live chat.
Where is the Lion Air headquarters located?
Lion Air headquarters are located in Central Jakarta, in Lion Air Tower building at Jl Gajah Mada No 7.
How to contact Lion Air in Australia?
Lion Air doesn’t have a call center in Australia. The best choice is to call the main call center located in Indonesia: +6280 4177 8899, +6221 6379 8000, or send en email to customercare@lionair.co.id.
How to contact Lion Air in Malaysia?
To contact Lion Air in Malaysia, use the airline’s Malaysian call center: +60 037841 5333. You can also send an email to customercare@lionair.co.id.
How to contact Lion Air in Singapore?
To contact Lion Air in Singapore, use the airline’s Singaporean call center: +65 6339 1922. You can also send an email to customercare@lionair.co.id.
Overall
User Review
( votes)Review
As a low-cost airline, Lion Air is optimizing the costs of its services, and this includes customer service. It has only three call centers (Indonesia, Malaysia, Singapore) with an Indonesian one serving as an international call center. Customers from Thailand and Saudi Arabia can also get help from the national branches. In Indonesia, Lion Air built a wide network of local branches in nearly every large and medium-sized city around the archipelago.