Lion Air Lionair Airlines

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Lion Air FAQ

Who owns Lion Air?

Lion Air is owned by Indonesian-Chinese tycoons Rusdi and Kusnan Kirana.

Lion Air’s parent company, Lion Group, dominates the Indonesian market with over 50% market share.

The CEO of Lion Group, Rusdi Kirana, started the company with his brother Kusnan in 1999 with $1.2 million capital. Before the Lion Air, Mr. Rusdi started out his career as a typewriter salesman and then a baking-ingredients salesman. At the moment, the brothers are estimated by Forbes to be worth $1.4 billion.

Is Lion Air and Thai Lion Air the same?

No. Although Thai Lion Air is a part of the same Lion Air Group as Lion Air (together with other associate airlines: Wings Air, Batik Air, Lion Bizjet and Malindo Air), both airlines operate separately, with a different fleet, website, booking system, staff, etc.

Does Lion Air fly to Australia?

No, Lion Air does not fly to Australia. But Batik Air and Malindo Air - the airlines owned by the Lion Air Group, do fly to Australia (from Indonesia, Thailand, and Malaysia).

How can I get Lion Air ticket cheap?

To get Lion Air ticket cheap, try to book it as early as possible. Lion Air tickets get more expensive as the departure date approaches.

Make sure to check for ongoing sales and promotions. To get Lion Air ticket cheap, visit our Promo Radar for the up to date list of promotions.

Is LionAir safe to fly?

Lion Air has a questionable safety record. It is also known for running up long delays (25% of flights are late or very late) and other operational problems.

How many Lion Air planes have crashed?

Lion Air crashed twice with fatalities.

The largest fatal accident took place on October 29, 2018, when a Lion Air plane carrying 189 people crashed into the Java Sea, just after taking off from the capital Jakarta. Lion Air Flight 610 was heading to the city of Pangkal Pinang off the island of Sumatra. There were no survivors. The accident was the first that involved the new Boeing 737 MAX.

The second-largest accident involved McDonnell Douglas MD-82, on 30 November 2004. Flight 583 from Jakarta to Surabaya with a stopover at Surakarta killed 25 people (of 153 onboard) when the airplane overran the runway of Adi Sumarmo Airport in Surakarta and crashed onto a cemetery on landing.

Other, non-fatal accidents include:

– In 2002 Boeing 737-200 crashed after taking off from Sultan Syarif Kasim II International Airport (Pekanbaru, Sumatra). The plane was written off but no passengers were killed.

– 2 separate incidents in 2006: an MD-82 and a Boeing 737-400 were written off but everyone on board survived.

– In 2010 a Boeing 737-800 overshot the runway at Supadio Airport near Pontianak in West Borneo. Several passengers were injured.

– In 2013, Boeing 737-800 crashed into water short of the runway while on final approach to land in Bali. The aircraft's fuselage broke into two, and out of 108 people on board, 46 were injured.

– In 2014, two passengers were seriously injured after an aircraft’s tail struck the runway at the international airport in Surabaya.

– In 2016, a Boeing 737-900ER suffered a nosewheel runway excursion incident after landing at Surabaya Juanda International Airport in Surabaya in Java. There were no injuries.

– In April 2018, the main nose gear of a Boeing 737-800 collapsed after a landing in heavy rain.

Does Lion Air use Boeing 737 MAX?

Lion Air has 201 Boeing 737 MAX. The aircraft is not operational at the moment, as the 737 MAX was grounded worldwide by aviation authorities after an Ethiopian Airlines MAX crash in March 2019, and Lion Air MAX crash in October 2018.

Does Lion Air serve food?

Lion Air serves food onboard, but the menu is limited. There are no complimentary meals or drinks and pre-booking is not possible.

Does Lion Air include free baggage?

There is no free checked baggage allowance in Economy class.

Regarding cabin baggage, passengers are permitted to bring a single piece of carry-on luggage weighing up to 7 kg, measuring up to 40 cm x 30 cm x 20 cm. Everyday personal items (purses, laptops, umbrellas, etc) are also allowed free of charge.

Prepaid baggage can be booked online on the Lion Air website or at the travel agent. Visit the airline’s website for pricing.

What are the check-in times?

For domestic flights, check-in begins 2 hours before departure and continues until up to 30 minutes prior to departure.

For international flights, check-in begins 2 hours prior to departure and continues until up to 45 minutes prior to departure.

How can I track my Lion Air flight?

While flight tracking information is not available on the Lion Air website, its flights can be tracked using third-party websites: FlightAware or FlightStats.

How early should I arrive at the airport?

Lion Air recommends arriving at the airport at least 2 hours before departure for domestic flights and 3 hours for international flights. This allows for the less rushed and stressful travel experience. The real optimal arrival time depends on the airport, your baggage (checked baggage to drop off, or hand luggage only), your knowledge about airport procedures and time of the year. For busy holiday periods, special events or even weekends, you should add more time, just in case.

What travel documents do I need?

To check-in for domestic flights, you need an identity card. To check-in for international travel, you need a passport that is still valid for at least another 6 months.

Additionally, for international flights, to avoid problems at the destination, please make sure you have the applicable visa and a return (or an onward) journey ticket.

Lion Air Essentials
Check-in Methodsweb, airport countercheck-in not available on the mobile app
web check-in available only for domestic flights
Check-in Timesweb: 24 hours to 4 hours before departure

airport counter: 2 hours to 30 minutes before departure (domestic) / 2 hours to 45 minutes before departure (international)
Baggage Dropopens 2 hours before departurecloses 30 min (domestic) / 45 min (international) before departure
Boarding Gates Closing Times15 min before departure
Ticket ClassesPromo, Economy, Business
Checked Baggageno free allowanceprepaid baggage tickets (5kg, 10kg, 15kg, 20kg, 30kg) available online or at the airport counter
Free Cabin Baggage– one cabin bag, max 40cm x 30cm x 20cm
– one personal item (laptop bag, umbrella, purse, etc)

max total weight: 7kg
Free Mealno meals available for purchase onboard
Name Changeno
Destination Changeno
Flight Date Changebefore 72h: admin fee
72h-4h: 50% fee
within 4h: 90% fee + taxes
Cancellation Refundbefore 72h: 25% fee
72h-4h: 50% fee
within 4h: 90% fee + taxes
Customer Service Channelsphone, e-mail, Twitter, Facebook, help pages
Call CentersIndonesia: +6280 4177 8899 / +6221 6379 8000
Singapore: +65 6339 1922
Malaysia: +60 03-7841 5333
SubsidiariesWings Air, Thai Lion Air, Batik Air, Malindo Air
DestinationsChina, Indonesia, Macau, Malaysia, Palau, Philippines, Saudi Arabia, Singapore, South Korea, Vietnam
Top RoutesKuala Lumpur – Jakarta, Singapore – Jakarta, Jakarta – Semarang, Jakarta – Bali, Penang – Medan, Balikpapan – Surabaya, Batam – Surabaya, Ho CHi Minh - Singapore, Makassar – Manado, Denpasar – Kupang
FleetBoeing 747-400, Boeing 737-300, Boeing 737-800NG, Boeing 737-900ER, Airbus A330-300

Tips, Tricks and Hacks

Not all low-cost airline fares are cheap. To enjoy low price tickets, get them early – at least 3 weeks in advance. Near your travel date, Lion Air prices will be similar to those offered by the full-service airlines. Use the Flight Scanner to find the dates with the lowest fares.

Prices skyrocket during holidays – watch out for local holidays and djust your travel dates to avoid expensive tickets. Cheap flights are non-existant during popular “red days” like Chinese New Year or Idul Fitri.  Prices can go as high as 5 times the price of the ticket for non-peak dates.

Say “no” to add-ons. A part of Lion Air earnings comes from upselling. You will still enjoy a comfortable flight if you politely refuse to buy extra services and products during the online check-in or on-board.

Watch for a good sale. To get a great bargain be sure to watch the sales on Lion Air website over the course of several weeks. Subscribe to the newsletter and follow Lion Air account on social media. Or just use Promo Radar that collects promotions from all airlines in one place.

Pre-book the exact luggage allowance that you’ll be needing. It is ALWAYS cheaper. Plan your baggage in advance and don’t just look at the maximum weight – make sure you are within the specified size (length/width/height) and the number of bags allowed. It will be enormously expensive if you go over and have to purchase additional kg during check-in at the airport. Huge fees are awaiting you if the airline staff catches you with oversized luggage at the boarding gates!

If you want to choose your seats, check-in as early as possible for larger selection of available seats.

Overhead baggage bins on the plane tend to fill out quickly. Try to board early so that you can secure room for your hand luggage, and avoid “stowage wars”.

Fly on a single ticket if your itinerary involves 2 flights or more. Typically, any connecting itinerary booked as a single ticket conforms with whatever connecting times apply. At big hub airports, Lion Air tries to make sure that their gates for each flight are close together.

Check the airport terminals if you have a connecting flight with a different airline or separate point-to-point tickets with Lion Air. Make sure you have enough time to transfer between these terminals so you don’t miss your next flight.

Pick a set near the front of the plane if you booked connecting flights. Two or more flights on one ticket often have a tight airport connection, so being near the front exit door can shave 5–10 minutes off your deplaning time, especially on larger planes.

For international flights, to avoid problems at the destination, make sure you have the applicable visa and a return (or an onward) journey ticket. Visit IATA’s website to learn which travel documents are required at your destination country.

Before leaving your home or hotel, it’s worth checking Google Maps for an estimated time of getting to the airport. Add some extra time in case of reported heavy traffic conditions.

Lion Air Rating and Review

Overall
4
  • Seat comfort
  • Food and beverage
  • In-flight entertainment
  • Punctuality
  • Value for money
Kirim
User Review
5 (4 votes)

Review

As a budget carrier, Lion Air offers quite a comfortable experience for the cost. For those who don’t need luxury, the airline is a recommended choice. You just need to remember that there is a little or no in-flight entertainment onboard (especially for short-haul flights) and the meals are not included in the price (but can be pre-booked or purchased on a plane). The passengers reported that the cabin staff crew is polite and helpful. Overall, a good choice if all you need is a quick flight to your destination.

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LionAir booking process, ticket changes, refunds, cancelations

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Check-in & Baggage

Lion Air web and airport check-in. Common problems explained.

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Call Centers & Offices

LionAir call centers, customer support, phone numbers, offices

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Promotions

Up-to-date curated list of LionAir promotions and price drops

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