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Indigo airlines customer care — how to get help quick? Helpline numbers, contacts and offices (2024 guide) 

Indigo is one of the most popular airlines in Asia, repeatedly awarded by air travel industry observers. Its customer care is top-notch: contact via call centers, sales offices, emails, and airport helpdesks are responsive and you can often talk to a live person 24/7. However, there can be occasions when things go south and busy call centers won't answer your calls immediately.In this article, our experts have compiled the best ways (and important tips) to get in touch with Indigo customer care staff for quick assistance and troubleshooting. Not only in India but all over the world when traveling abroad.

Written by Maksim Koval
Updated on 24 December 2023

Best ways to contact IndiGo

We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.

The goal of this article is to help you get the answer from IndiGo as quickly as possible. Let’s start with the basics – depending on the nature of your inquiry, you can call IndiGo using the following telephone numbers:

IndiGo phone numbers
0124-6173838 / 0124-4973838IndiGo Customer Care care WhatsApp number
regional phone numberscustomer care in other countries
566772feedback via SMS
+91 0124-61738386E Rewards loyalty program
0124-6173838disability hotline
1140404200IndiGo Cargo Services
91 (0)124 435 2500IndiGo Head Office

Do you really need to call IndiGo?

Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact IndiGo customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by visiting Edit Booking section of IndiGo‘s website (you will need booking reference number and passenger’s last name to log in).

Before contacting IndiGo it’s always a good idea to check their help pages such as:

… or problem-specific pages with answers to the most common questions you may have:

Requesting a refund

If you want to request a refund, it can be done via the website – Get Refund. You’ll need your booking reference number and passenger’s last name to proceed.

If you need help with a reservation made not through the IndiGo website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.

Alternative methods to contact IndiGo

There are times when the airline simply won’t answer your calls. Take a deep breath, and instead of wasting time on an unsolvable task, try to get help from IndiGo through one of their alternative channels:

IndiGo help channels
call centersphone numbers by country
regional officesIndiGo sales offices near you
emailsuseful email addresses
feedback formfeedback or complaint by email
online chatcustomer service via live chat
WhatsAppcustomer service via WhatsApp
social mediaTwitter and Facebook for direct contact
flight statustrack live status of IndiGo flights
baggage trackingtrack your delayed delayed baggage online
travel informationgeneral help articles

Booking through a travel agent can be a game-changer!

If you hate dealing with airlines’ customer care, consider using a travel agent to book your flights. They can remove all that drama from your booking experience. Good travel agents have “air teams” behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections.

When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not from the customer side.


[Appendix 1] IndiGo phone numbers by country
CountryIndiGo Phone Number
Denmark0046(-)8 55569192
Germany49 (-) 6977-673-55
Hong Kong852 – 2830 4803
Israel00972 3 7952133
Italy39 -2 643458364
Kuwait965 22260250
Malaysia603 2711 6489
Myanmar95 9 764620026
Netherlands0031 (0)20 405 46 46
New Zealand0800 200 036
Oman 00968 24400830
Portugal0034 91 112 38 77
Spain0034 91 112 38 77
Qatar00974 40367777
Saudi Arabia00966 11 419 2480 ext. 422
Sri Lanka0094 117 711510
Sweden0046(-)8 55569192
Turkey90 212 465 3303
UAE00971 4 3216900
UK44 2086074800
US1 ( 877) 606- 2560
[Appendix 2] IndiGo phone numbers by city
CityIndiGo Phone Number
Dammam00966 11 419 2480 ext. 422
Dhaka88 02 9883374
Doha00974 40367777
Dubai00971 4 3216900
Frankfurt49 (-) 6977-673-55
Jeddah00966 11 419 2480 ext. 422
Kuala Lumpur603 2711 6489
London44 2086074800
Melbourne1300 760 170
Montreal1 (877) 277-8183
Muscat00968 24400830
New York1 ( 877) 606- 2560
Paris33 (-)1 53 43 33 92
Perth1300 760 170
Rajkot 0124-6173838
Riyadh00966 11 419 2480 ext. 422
Rome39 -2 643458364
San Francisco1 ( 877) 606- 2560
Shanghai(+86) 138 8087 5390
Sydney1300 760 170
Tamil Nadu0124-6173838
Tashkent+998 71 227 18 18
Tehran+98 922 705 6027
Tel Aviv00972 3 7952133
Toronto1 (877) 277-8183
Yangon95 9 764620026
Washington1 ( 877) 606- 2560
Vancouver1 (877) 277-8183
Varanasi 0124-6173838
Vienna43 1 5853631-68