Indigo airlines customer care — how to get help quick? Helpline numbers, contacts and offices (2024 guide)
Indigo is one of the most popular airlines in Asia, repeatedly awarded by air travel industry observers. Its customer care is top-notch: contact via call centers, sales offices, emails, and airport helpdesks are responsive and you can often talk to a live person 24/7. However, there can be occasions when things go south and busy call centers won't answer your calls immediately.In this article, our experts have compiled the best ways (and important tips) to get in touch with Indigo customer care staff for quick assistance and troubleshooting. Not only in India but all over the world when traveling abroad.
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Best ways to contact IndiGo
We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.
The goal of this article is to help you get the answer from IndiGo as quickly as possible. Let’s start with the basics – depending on the nature of your inquiry, you can call IndiGo using the following telephone numbers:
| 0124-6173838 / 0124-4973838 | IndiGo Customer Care |
|---|---|
| wa.me/+917428081281 | customer care WhatsApp number |
| regional phone numbers | customer care in other countries |
| 566772 | feedback via SMS |
| +91 0124-6173838 | 6E Rewards loyalty program |
| 0124-6173838 | disability hotline |
| 1140404200 | IndiGo Cargo Services |
| 91 (0)124 435 2500 | IndiGo Head Office |
Do you really need to call IndiGo?
Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact IndiGo customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by visiting Edit Booking section of IndiGo‘s website (you will need booking reference number and passenger’s last name to log in).
Before contacting IndiGo it’s always a good idea to check their help pages such as:
… or problem-specific pages with answers to the most common questions you may have:
Requesting a refund
If you want to request a refund, it can be done via the goindigo.in website – Get Refund. You’ll need your booking reference number and passenger’s last name to proceed.
If you need help with a reservation made not through the IndiGo website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.
Alternative methods to contact IndiGo
There are times when the airline simply won’t answer your calls. Take a deep breath, and instead of wasting time on an unsolvable task, try to get help from IndiGo through one of their alternative channels:
| call centers | phone numbers by country |
|---|---|
| regional offices | IndiGo sales offices near you |
| emails | useful email addresses |
| feedback form | feedback or complaint by email |
| online chat | customer service via live chat |
| customer service via WhatsApp | |
| social media | Twitter and Facebook for direct contact |
| flight status | track live status of IndiGo flights |
| baggage tracking | track your delayed delayed baggage online |
| travel information | general help articles |
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IndiGo call center waiting times
IndiGo (like most airlines) employs a certain number of staff in its call centers – sufficient to serve customers under standard conditions. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) the airline usually puts more resources into customer service. Unfortunately, these extra measures are not always adequate for the situation, so IndiGo‘ waiting times occasionally can increase.
You issue hasn’t been resolved? You can call back and speak to another agent (she may have more experience or training) or ask to talk with a supervisor.
According to our tests, the average wait time for the IndiGo call center was between 5 and 30 minutes – depending on when we were calling. However, at times when the airline gets hit with an unprecedented wave of calls amid mass cancellations, even frequent flyers with the 6E Rewards status are facing lengthy waits. With that in mind, we’ve found that some times are certainly better than others to call customer support:
Best times to call customer care
To decrease on-hold times, try to call IndiGo at off-peak times during the middle of the week (Tuesday to Thursday). Basically, the earlier in the day you call, the less you’ll have to wait. Experienced customers suggest that the best time to call is early in the morning from 4am to 7am (call center time zone) for 24/7 hotlines or just right as the call center opens. Late hours on weekends can increase the chance for your call to be answered promptly.
Consider dialing a foreign call center as a workaround to reduce your holding times.
Direct messages (DM) sent to IndiGo social media channels often get a response and solution within minutes. If you are experiencing long waiting times when calling helpline, try to contact the airline directly on Twitter or Facebook.
IndiGo Guide – essential information for passengers.
IndiGo phone numbers
Here’s an important tip if you are experiencing long waiting times at the IndiGo‘s call center:
Instead of competing for time with the call center in India jump the line by dialing the ones in other countries – Sri Lanka, Malaysia, Singapore, Australia, etc. International customer service can handle your booking just the same as the main call center. Travelers report that the IndiGo helpline in Singapore (+6531579808) has much shorter wait times – sometimes just a few minutes.
As a last resort head for the foreign language-speaking call center. It will help if you are comfortable with that language, but generally, the hotline staff also should speak English.
| Country | IndiGo Phone Number |
|---|---|
| Australia | 1300 760 170 |
| Austria | 43 1 5853631-68 |
| Bahrain | 17225650 |
| Bangladesh | 88 02 9883374 |
| Belgium | 0032 (0)2 771 98 16 |
| Canada | 1 (877) 277-8183 |
| China | (+86) 138 8087 5390 |
| Czech Republic | 0049 (0)69 209776 36 |
| France | 33 (-)1 53 43 33 92 |
Consider using Internet phone services like Google Voice, Skype, Talkatone, or Viber to call IndiGo phone numbers when you are overseas to avoid high rates.
IndiGo WhatsApp number
Most airlines have still not adopted WhatsApp as a means of communicating with their customers. Fortunately for IndiGo‘s customers, they can now get support via a dedicated WhatsApp number +91 742 8081 281.
Use this link to connect with Air India customer service on WhatsApp: wa.me/+917428081281.
Additionally, IndiGo provides another WhatsApp number just for automatic flight/booking notifications, check-in reminders, buying add-ons, or chatting with Dottie (the airline webchat bot).
To register for WhatsApp notifications, send ‘HELLO 6E‘ to 7428081281 WhatsApp number.
| City | IndiGo Phone Number |
|---|---|
| Abu Dhabi | 00971 4 3216900 |
| Ahmedabad | 0124-6173838 |
| Amritsar | 0124-6173838 |
| Amsterdam | 0031 (0)20 405 46 46 |
| Bali Denpasar | 0124-6173838 |
| Bangalore | 0124-6173838 |
| Bangkok | 662-1054767 |
| Bhopal | 0124-6173838 |
| Birmingham | 44 2086074800 |
| Brisbane | 1300 760 170 |
| Brussels | 0032 (0)2 771 98 16 |
| Cairo | 0124-6173838 |
| Chennai | 0124-6173838 |
| Chicago | 1 ( 877) 606- 2560 |
| Coimbatore | 0124-6173838 |
| Colombo | 0094 117 711510 |
| Copenhagen | 0046(-)8 55569192 |
Support contacts for 6E Rewards members
Being a low-cost airline, IndiGo‘ doesn’t have its own frequent flyer program. It only offers 6E Rewards – a loyalty/rewards program where members can earn points for any transactions made with one of the co-branded cards. These points can be later used to redeem IndiGo flights, add-ons, or travel perks.
There is no dedicated phone number for 6E Rewards members – you should just call the main customer care line at +91 0124-6173838 and describe your problem.
If you are already at the airport, you can head into the IndiGo partners’ lounge and ask the airline representative for help. Of course, you should make sure you are eligible to access the lounge area (it is a paid service for IndiGo passengers).
Booking through a travel agent can be a game-changer!
If you hate dealing with airlines’ customer care, consider using a travel agent to book your flights. They can remove all that drama from your booking experience. Good travel agents have “air teams” behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections.
When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not from the customer side.
IndiGo email addresses
IndiGo customer care can be contacted via email using the address customer.relations@goindigo.in. If your issue is related to group travel, send an email to groups@goindigo.in instead.
Some local branches of IndiGo and its ticketing offices around the world also allow their customers to contact them via e-mail. You can find a list of IndiGo regional email addresses below:
| Country | IndiGo Email |
|---|---|
| Austria | resAT.indigo@aviareps.com |
| Bangladesh | indigo@rasl-bd.com |
| Canada | IndiGo@airlinepros.ca |
| Czech Republic | indigo@friends-world.com |
| France | IndigoFrance.res@aviareps.com |
| Germany | Sales6E.Germany@aviareps.com |
| Greece | indigo@tal-aviation.gr |
| Hong Kong | indigo@pam.com.hk |
| Israel | indigo@tal-aviation.com |
| Italy | indigo.italy@aviareps.com |
| Kuwait | res.indigo@ctgkwi.com |
| Malaysia | indigo.kul@aviareps.com |
| Maldives | reservations.aviation@acorn.lk / sales1.aviation@acron.lk |
| New Zealand | indigo@airlinerepservices.co.nz |
| Oman | sales.indigo@misgsa.com |
| Qatar | qatarres@goindigo.in |
| Saudi Arabia | indigo.ksa@dnata.com.sa |
| Sweden | 6ERes.scan@aviareps.com |
| Thailand | indigo.th@aviareps.com |
| Turkey | indigo@gozengsa.com |
| UAE | uaeres@goindigo.in / auhres@goindigo.in |
| UK | ukres@goindigo.in / uksales@goindigo.in |
| US | IndiGo@airlinepros.com |
| Vietnam | salesgn.6e@hgaviation.vn |
Customer care via live chat
IndiGo does provide support via live chat (online chat on the website) for its customers. To access the webchat, click the “Ask Dottie” button on the right bottom part of a page. Dottie is a fictional figure – a personified chatbot (or ‘virtual assistant’) that only offers automatic answers to simple questions.
Dottie is also available via IndiGo WhatsApp number.
Do you want to talk to a human instead of Dottie? It’s possible if you use this little trick: when chatting with Dottie type “I want to talk to agent”. Dottie will first ask for your phone number, email and the topic related to your problem, then you will be contacted by a person from IndiGo customer service team (see the images below).
Message IndiGo directly
Getting help from IndiGo over the phone often means long waits. So here’s our advice: before you start calling the helpline, try to get a quick fix by contacting them via social media channels. Many travelers are reporting that they get a quicker response by sending a direct message (DM) to IndiGo about their issues. Most large airlines have teams of social media specialists, and in our experience, there’s no faster or easier way to get an issue solved.
To contact IndiGo support on Twitter, visit their @IndiGo6E profile, then click the envelope icon to send a direct message.
To contact IndiGo on Facebook, visit facebook.com/goindigo.in, then look for the Send Message button – it opens the Facebook Messenger window, where you can chat with the airline staff.
Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.
When it comes to Twitter there’s one more trick to get in touch with the airline faster: mention @IndiGo6E in a tweet about your issue. IndiGo team will often notice it immediately, ask you for a direct message, and respond privately. It’s a method we recommend if your issue is particularly urgent.
Get help from IndiGo sales office
Find below the list of IndiGo sales offices around the world, including the addresses and phone numbers of the airline’s ticketing/booking agents and regional branches. You can reach your local IndiGo office for:
- flight reservations (including group travel),
- ticket changes, cancellations, and refunds,
- seat assignments,
- special travel requests (dietary meals, accessibility, unaccompanied minors, etc.),
- 6E Rewards award tickets,
- promotional offers,
- feedback and complaints
| City (Country) | IndiGo Office Address / Phone |
|---|---|
| Sydney (Australia) | IndiGo Sydney Office, Airline Rep Services, Suite 18-8, Level 18 Australia Square, 264 George Street, Sydney Phone: 1300 760 170 |
| Vienna (Austria) | IndiGo Vienna Office, Aviareps GmbH, Untere Donaustraße 11/3. OG, 1020 Wien Phone: 43 1 5853631-68 |
| Manama (Bahrain) | IndiGo Manama Office, World Travel Services, Service Unitag House, 150 P O Box 830, Manama Phone: 17225650 |
| Dhaka (Bangladesh) | IndiGo Dhaka Office, Renaissance Aviation Services Limited, Plot# SEF (1), Gulshan South Avenue, Bir Uttam Mir Showkat Road, Gulshan-1, Dhaka-1212 / Phone: 88 02 9883374 |
| Brussels (Belgium) | IndiGo Brussels Office, Inter GSA Belgium, Av des Celtes, 7 - Keltenlaan 7, 1040 Brussels / Phone: 0032 (0)2 771 98 16 |
| Montreal (Canada) | IndiGo Montreal Office, Montreal AirlinePros, Inc, 2001 Boulevard Robert-Bourassa, Suite 1700, Montreal QC H3A 2A6 / Phone: 1 (877) 277-8183 |
| Guangzhou (China) | IndiGo Guangzhou Office, Megacap Aviation Service Co., Ltd., Room 504B, Atrium Area, Guangdong International Building, 339 East of Huanshi Road, Guangzhou / Phone: 0086-22503838 |
| Frankfurt (Germany) | IndiGo Frankfurt Office, Friends Touristik Marketing GmbH & Co. KG, Hochstraße 17, 60313 Frankfurt am Main / Phone: 49 (-) 6977-673-55 |
| Athens (Greece) | IndiGo Athens Office, TAL Aviation GR -3- 21- 93415-7, Stadiou Str 1-5 62, Athens |
| Hong Kong | IndiGo Hong Kong Office, Pacific Aviation Marketing (HK) Ltd., Unit 2503 25/F Island Place Tower, 510 King's Road, North Point, Hong Kong / Phone: 852 – 2830 4803 |
| Tel Aviv (Israel) | IndiGo Tel Aviv Office, TAL Aviation 29, Ben Yehuda Street, Tel-Aviv 61264 / Phone: 00972 3 7952133 |
| Milan (Italy) | IndiGo Milan Office, Aviareps srl, Piazza della Repubblica, 32 / 20124 Milan / Phone: 39 -2 643458364 |
| Kuwait | IndiGo Kuwait Office, M2 , Al Jawhara Tower, Ali Al Salem Street, Al Salhiya, PB No. 28229 Safat 13056 Kuwait / Phone: 965 22260250 |
| Kuala Lumpur (Malaysia) | IndiGo Kuala Lumpur Office, Aviareps Global Alliance Travel Sdn Bhd, Suite 2701 Level 27 Wisma Chuang 34, Jalan Sultan Ismail, 50250 Kuala Lumpur / Phone: 603 2711 6489 |
| Male (Maldives) | IndiGo Male Office, Aviation Services (Private) Limited, 2nd Floor, Apartment A, Gaadhoo Building, Boduthakrurufaanu Magu, 20280, Male / Phone: 960-3006622 |
| Amsterdam (Netherlands) | IndiGo Amsterdam Airport Office, Inter GSA Netherlands, Schiphol Boulevard 145 A7, 1118BG Schiphol Airport Amsterdam / Phone: 0031 (0)20 405 46 46 |
| Auckland (New Zealand) | IndiGo Auckland Office, G/F 155 Fanshawe Street, CBD, Auckland 1010 / Phone: 0800 200 036 |
| Muscat (Oman) | IndiGo Muscat Office, Muscat International Services LLC, P.O. Box 833, P.C. 112 Ruwi / Phone: 00968 24400830 |
| Madrid (Spain) | IndiGo Muscat Office, Enlloy Aviation, Vía de las Dos Castillas, 33, Atica 7 - 1st. Floor, 28224 Pozuelo de Alarcon, Madrid / Phone: 0034 91 112 38 77 |
| Doha (Qatar) | IndiGo Doha Office, InterGlobe Air Transport Limited W.L.L., Office 108, 1st Floor, Abdul Jaleel Abdul Ghani Office Building, PO Box. 55280, Old Airport Road, Doha / Phone: 00974 40367777 |
| Riyadh (Saudi Arabia) | IndiGo Riyadh Office, Dnata Travel, Takhassusi Street, Ar Rahmaniyah, 16 Al Sabhaan Plaza, 0114192800 Riyadh / Phone: 00966 11 419 2480 ext. 422 |
| Dammam (Saudi Arabia) | IndiGo Dammam Office, Dnata Travel, 7874 King Abdul Aziz Road – Madinat Al Ummal, Unit No.9 , Al Khobar 34441-4848, Dammam / Phone: 00966 13 895 5527 |
| Jeddah (Saudi Arabia) | IndiGo Jeddah Office, Dnata Aviation Services Company, Near Alrayan Polyclinics, Sharfiya, Al Baghdadiya, Jeddah / Phone: 00966 12 632 5519 |
| Colombo (Sri Lanka) | IndiGo Colombo Office, Acorn Aviation (PVT) Ltd, Acorn Aviation Centre, 81, York Street Hemas Building Colombo 1 / Phone: 0094 117 711510 |
| Bangkok (Thailand) | IndiGo Bangkok Office, Aviareps (Thailand)Co. Ltd., 54 B.B. Building, Fl.17, Room1715, Sukhumvit 21, Asok Montri Road, Klongtoey-nua, Wattana , Bangkok 101100 / Phone: 662-1054767 |
| Istanbul (Turkey) | IndiGo Istanbul Office, Gozen GSA, Omer Avni Mah. Saray Arkası Sokak, 10/2 34427 Beyoglu, Istanbul / Phone: 90 212 465 3303 |
| Dubai (UAE) | IndiGo Dubai Office, The Navigator Tourism and Travel LLC., 203, Second Floor, Single Business Tower, Sheikh Zayed Road, P.O. Box 487681, Dubai / Phone: 00971 4 3216900 |
| London (UK) | IndiGo London Office, InterGlobe Air Transport Ltd., The Vista Centre, Suite B601 6th Floor, 50 Salisbury Road, Hounslow, Middlesex, TW4 6JQ, London / Phone: 44 2086074800 |
| Miami (US) | IndiGo Miami Office, AirlinePros, Inc, 703 Waterford Way, Suite 785, Miami FL 33126 / Phone: 1 ( 877) 606- 2560 |
| Hanoi (Vietnam) | IndiGo Hanoi Office, H G Aviation, 194 Nguyen Thi Minh Khai, Ward 6, District 347, Phan Chu Trinh, Hoan Kiem, Hanoi / Phone: (84)9477-98-7 (+84) 24 71 -69 -69 |
How do I talk to a live person at IndiGo?
Basically, you’ll be talking to a real person every time you call one of IndiGo‘ phone numbers. There may be an automatic IVR (Interactive Voice Response) system interacting with you through voice or touch-tone dialing at the beginning though – it will make sure you will reach a company’s department adequated to your issue. This is also the system that puts you on hold if the lines are busy – but rest assured that on the other side there is always a human operator you can talk to.
Calling the IndiGo‘s reservation office near you is by far the best way to talk to a real person. Airline offices answer significantly fewer calls than the main call center, so they can provide their customers direct assistance over the phone, without waiting times.
Live chat is slightly different as there are many technologies (including AI and machine learning) that airlines can implement to get a “chatbot operator” experience. It is basically the software you interact with on the webchat that can recognize the meaning of the sentences you type as well as mimic human speech. But even there, a live person (part of IndiGo‘s customer service team) is available. Try typing “talk to human”, “live agent”, or something similar to tell the chatbot that your problem requires contact with a real person.
Similar to live chat are the social media messaging systems such as Twitter DM and Facebook Messenger. You may find yourself talking to a bot at the beginning, but there is also a real operator waiting on the other side to help customers solve non-obvious issues.
Lastly, email is basically handled by humans. You may receive an auto reply right after you send the message to one of the IndiGo‘s email addresses (it will be marked as such), but after some time you can expect a reply from a real person.
How to file a formal complaint?
Sometimes you may wish to formally file a complaint with the hope that someone will address your concerns quickly. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. are some of the issues you may want to complain about to IndiGo.
To file a complaint you should contact the IndiGo Customer Relations department by filling out the Feedback Form. You should receive a response within a few working days.
If you are unsatisfied with how IndiGo settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. The ACA works as “the ombudsman” (an official appointed to investigate individuals’ complaints against a company) to help you resolve problematic issues or concerns with an airline and it provides a free and independent service to airline customers.
For example, if you live in the United States, you can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division. In the United Kingdom, you can lodge a complaint directly with AviationADR – a dispute resolution scheme approved by the Civil Aviation Authority. Please note that it may take up to 90 days for the ombudsman to resolve your complaint.
FAQ
Q: Does IndiGo offer a call-back service?
A: The very useful call-back function is currently unavailable for IndiGo customers.
Q: Is IndiGo customer service open 24 hours?
A: Yes, the main IndiGo customer service in India is open 24/7. Call centers located in other countries may operate shorter hours on weekdays and are often closed on weekends and public holidays.
Q: What is IndiGo urgent/emergency phone number?
A: IndiGo doesn’t offer a dedicated emergency phone number. In case of urgent issues you should contact the main call center at 0124-6173838 or 0124-4973838.
Q: What is IndiGo phone number to book a flight?
A: To book a flight call the Air India main call center in India: 124-6173838 or 0124-4973838.
Q: What’s IndiGo phone number to change a flight?
A: If you need to make changes to a flight, you can do it online by visiting the Edit Booking section on goindigo.in website. If you need further assistance with changing flight, call the main customer service phone number: 124-6173838 or 0124-4973838.
Q: What is IndiGo phone number to cancel a flight?
A: To cancel a flight you can call IndiGo customer service at 124-6173838 or 0124-4973838. However, an easier way to cancel a booking and request a refund is to use the goindigo.in website and log in to the Edit Booking section.
Q: What’s IndiGo phone number for Lost And Found?
A: If you want to report a missing baggage/property call IndiGo customer service at 124-6173838 or 0124-4973838.
Q: What is IndiGo contact for travel agents?
A: To get help about agency partnerships with IndiGo, use email address dedicated to communication with travel agents: travelpartner@goindigo.in.
Q: What’s IndiGo contact number in UK?
A: To contact IndiGo airline in United Kingdom, call phone number 44 2086074800.
Q: What’s IndiGo contact number in Australia?
A: To contact IndiGo airline in Australia, call the phone number 1300 760 170.
Q: What’s IndiGo contact number in Singapore?
A: To contact IndiGo airline in Singapore, call the phone number 6531579808.
Q: What’s IndiGo customer care number in Dubai?
A: To contact IndiGo customer care in Dubai, call the phone number 00971 4 3216900.
Q: How can I contact IndiGo headquarters?
A: To contact IndiGo headquarters (corporate office with an address: Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon 122 002, Haryana, India) call +91 (0)124 435 2500.
Appendices
| Country | IndiGo Phone Number |
|---|---|
| Denmark | 0046(-)8 55569192 |
| Germany | 49 (-) 6977-673-55 |
| Hong Kong | 852 – 2830 4803 |
| Hungary | 36301999411 |
| Israel | 00972 3 7952133 |
| Italy | 39 -2 643458364 |
| Kuwait | 965 22260250 |
| Malaysia | 603 2711 6489 |
| Maldives | 960-3006622 |
| Myanmar | 95 9 764620026 |
| Netherlands | 0031 (0)20 405 46 46 |
| New Zealand | 0800 200 036 |
| Oman | 00968 24400830 |
| Portugal | 0034 91 112 38 77 |
| Spain | 0034 91 112 38 77 |
| Qatar | 00974 40367777 |
| Saudi Arabia | 00966 11 419 2480 ext. 422 |
| Singapore | 6531579808 |
| Sri Lanka | 0094 117 711510 |
| Sweden | 0046(-)8 55569192 |
| Thailand | 662-1054767 |
| Turkey | 90 212 465 3303 |
| UAE | 00971 4 3216900 |
| UK | 44 2086074800 |
| US | 1 ( 877) 606- 2560 |
| Vietnam | (84)9477-98-7 |
