Hawaiian Airlines Support & Customer Service — How To Get Help Quick? Hawaiian Phone Numbers, Contacts, Headquarters And Offices (2022 Guide)
Hawaiian Airlines is one of the most reliable airlines in North America. Its customer service is top-notch: contact via call centers, sales offices, emails, and airport helpdesks are responsive and you can often talk to a live person 24/7. However, there can be occasions when things go south and busy call centers won't answer your calls immediately.In this article, our experts have compiled the best ways (and important tips) to get in touch with Hawaiian airline staff for quick assistance and troubleshooting. Not only in the U.S. but all over the world when traveling abroad.
Hawaiian Airlines customer service and phone numbers in Hawaii (Hilo, Honolulu, Ho’olehua, Kahului, Kauai, Kailua-Kona, Lanai City, Kaunakakai, Lihue), the USA (Austin, Boston, Dallas, Las Vegas, Los Angeles, Long Beach, New York, Oakland, Ontario, Orlando, Phoenix, Portland, Sacramento, San Diego, San Jose, San Francisco, Seattle, Washington DC), American Samoa (Pago Pago), Australia (Brisbane, Sydney, Melbourne, Perth), China (Beijing), Cook Islands (Rarotonga), French Polynesia (Papeete), Guam, Japan (Fukuoka, Osaka, Sapporo, Tokyo), New Zealand (Auckland), Philippines (Manila), Samoa (Apia), South Korea (Seoul), Taiwan (Taipei), and more.
Best ways to contact Hawaiian Airlines
We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.
The goal of this article is to help you get the answer from Hawaiian Airlines as quickly as possible.
Let’s start with the basics – depending on the nature of your inquiry, you can call Hawaiian using the following telephone numbers:
| 1-800-367-5320 | Hawaiian Airlines Customer Service |
|---|---|
| 38285 / 1-855-808-1717 | customer service via SMS |
| regional phone numbers | customer services in other countries |
| 1-877-426-4537 (1-877-HA-MILES) | HawaiianMiles frequent flyer program |
| 1-800-367-8058 | group travel reservations |
| 1-866-389-6654 | baggage information and services |
| 422-2746 (1-877-HA-CARGO) | Hawaiian Air Cargo |
| 1-800-367-5320 | Hawaiian Airlines Pet Cargo Travel |
| 1-844-762-0089 / +61 286078904 / +64 98875333 / 1-312-596-5795 | Hawaiian Airlines Vacations (US & Canada / Australia / New Zealand / worldwide ) |
| 1-800-654-1908 | Hawaiian Airlines Travel Insurance |
| 866-698-0236 | Hawaiian Airlines Mastercard credit card support |
| 866-383-0367 | Hawaiian Airlines Mastercard credit card support (business customers) |
| 1-800-614-2976 | car rental support |
| 1-222-222-2222 | gift cards support |
| 1-800-778-4838 / 1-800-455-9880 | contact for travelers with disabilities (voice / TTY) |
| 202-366-2220 / 202-366-0511 | Consumer Protection Division (voice / TTY) |
| 1-866-586-9419 | IT/web/technical support center |
Do you really need to call Hawaiian Airlines?
Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Hawaiian Airlines customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by visiting My Trips section of Hawaiian‘s website (you will need ticket number and passenger’s last name to log).
Before contacting Hawaiian it’s always a good idea to check their help pages such as:
Requesting a refund
If you want to request a refund, it can be done via the hawaiianairlines.com website. First, you need to cancel your flight by logging in to My Trips section of the website. You’ll then have the option to request a refund.
Alternatively, you can fill out the Refund Request form (select “Refund” from the list of topics) and start your communication with Hawaiian via email.
Before submitting a request, make sure to read the airline’s refund policies.
If you need help with a reservation made not through the Hawaiian Airlines website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.
Booking through a travel agent can be a game-changer!
If you hate dealing with airlines’ customer care, consider using a travel agent to book your flights. They can remove all that drama from your booking experience. Good travel agents have “air teams” behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections.
When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not from the customer side.
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No answer? Alternative methods to contact Hawaiian
There are times when the airline simply won’t answer your calls. Take a deep breath, and instead of wasting time on an unsolvable task, try to get help from Hawaiian Airlines through one of their alternative channels:
| call centers | phone numbers by country |
|---|---|
| regional offices | Hawaiian's sales offices near you |
| emails | useful email addresses |
| email form | feedback or complaint by email |
| online chat | customer service via live chat |
| currently unavailable | |
| SMS | customer service via text messages |
| social media | Twitter and Facebook for direct contact |
| Help Center | general help articles |
| flight status | check the status of your flight |
How do I talk to a live person at Hawaiian Airlines?
Basically, you’ll be talking to a real person every time you call one of Hawaiian‘ phone numbers. There may be an automatic IVR (Interactive Voice Response) system interacting with you through voice or touch-tone dialing at the beginning though – it will make sure you will reach a company’s department adequated to your issue. This is also the system that puts you on hold if the lines are busy – but rest assured that on the other side there is always a human operator you can talk to.
Calling the Hawaiian‘s reservation office near you is by far the best way to talk to a real person. Airline offices answer significantly fewer calls than the main call center, so they can provide their customers direct assistance over the phone, without waiting times.
Live chat is slightly different as there are many technologies (including AI and machine learning) that airlines can implement to get a “chatbot operator” experience. It is basically the software you interact with on the webchat that can recognize the meaning of the sentences you type as well as mimic human speech. But even there, a live person (part of Hawaiian‘s customer service team) is available. Try typing “talk to human”, “live agent”, or something similar to tell the chatbot that your problem requires contact with a real person.
Similar to live chat are the social media messaging systems such as Twitter DM and Facebook Messenger. You may find yourself talking to a bot at the beginning, but there is also a real operator waiting on the other side to help customers solve non-obvious issues.
Lastly, email is basically handled by humans. You may receive an auto reply right after you send the message to one of the Hawaiian‘s email addresses (it will be marked as such), but after some time you can expect a reply from a real person.
Hawaiian Airlines call center waiting times
Hawaiian Airlines (like most airlines) employs a certain number of staff in its call centers – sufficient to serve customers under standard conditions. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) the airline usually puts more resources into customer service. Unfortunately, these extra measures are not always adequate for the situation, so Hawaiian Airlines‘ waiting times occasionally can increase.
You issue hasn’t been resolved? You can call back and speak to another agent (she may have more experience or training) or ask to talk with a supervisor.
According to our tests, the average wait time for the Hawaiian Airlines call center was between 10 and 40 minutes – depending on when we were calling. However, at times when the airline gets hit with an unprecedented wave of calls amid mass cancellations, even frequent flyers with the HawaiianMiles status are facing lengthy waits. With that in mind, we’ve found that some times are certainly better than others to call customer support:
Best times to call Hawaiian Airlines
To decrease on-hold times, try to call Hawaiian Airlines at off-peak times during the middle of the week (Tuesday to Thursday). Basically, the earlier in the day you call, the less you’ll have to wait. Experienced customers suggest that the best time to call is early in the morning from 4am to 7am (call center time zone) for 24/7 hotlines or just right as the call center opens. Late hours on weekends can increase the chance for your call to be answered promptly.
Consider dialing a foreign call center as a workaround to reduce your holding times.
Direct messages (DM) sent to Hawaiian Airlines social media channels often get a response and solution within minutes. If you are experiencing long waiting times when calling helpline, try to contact the airline directly on Twitter or Facebook.
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Hawaiian Airlines phone numbers
Here’s an important tip if you are experiencing long waiting times at the Hawaiian‘s call center:
Instead of competing for time with the call center in the U.S., jump the line by dialing the ones in other countries – Australia, New Zealand, Singapore, etc. International customer service can handle your booking just the same as the main call center. Travelers report that the Hawaiian Airlines helpline in Australia (1800 955 912) has much shorter wait times – sometimes just a few minutes.
As a last resort head for the foreign language-speaking call center. It will help if you are comfortable with that language, but generally, the hotline staff also should speak English.
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Please note that only some of the numbers listed below are toll-free. Use a landline to call toll-free numbers or make sure your mobile provider does not charge for calls to 800 numbers. In most cases, 800 numbers are toll-free when called from USA or Canada (the call will be paid for by the receiver). They also can be called from anywhere in the world using an American cell phone by dialing +1 followed by the 800 number. However, If you call 800 number from a mobile phone when outside North America, the call will NOT be free – you will be charged international rates.
Consider using Internet phone services like Google Voice, Skype, Talkatone, or Viber to call Hawaiian Airlines phone numbers when you are overseas to avoid high rates.
| Country | Hawaiian Phone Number |
|---|---|
| Australia | 1800 955 912 |
| American Samoa | (684) 699-1875 |
| China | (10) 6502-6766 |
| Cook Islands | 1-800-367-5320 |
| French Polynesia | 1-800-367-5320 |
| Guam | 1-800-367-5320 |
| Hong Kong | (852) 2728-6329 |
| Indonesia | (21) 3483-1707 |
| Japan | 0570-018-011 |
| Malaysia | (03) 2143-1533 |
| New Zealand | 0800 449 415 |
| Philippines | (02) 8518 5933 |
| Singapore | 65 6223-8377 |
| South Korea | (02) 775-5552 |
| Taiwan | 1-800-367-5320 |
| Tahiti | (689) 40-866-000 |
| Thailand | (02) 114-8183 |
| Vietnam | (028) 39 330 828 / (024) 39 330 828 |
| United Kingdom (UK) | 1-800-367-5320 |
| United States (US) | 1-800-367-5320 |
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Hawaiian Airlines WhatsApp number
Most airlines have still not adopted WhatsApp as a means of communicating with their customers. Regrettably, Hawaiian Airlines is among them. Sign up for our newsletter to be notified when the airline starts providing a WhatsApp number for its customer service.
| City | Hawaiian Airlines Phone Number |
|---|---|
| Apia | (684) 699-1875 |
| Auckland | 0800 449 415 |
| Austin | 1-800-367-5320 |
| Bali Denpasar | (21) 3483-1707 |
| Bangkok | (02) 114-8183 |
| Beijing | (10) 6502-6766 |
| Boston | 1-800-367-5320 |
| Brisbane | 1800 955 912 |
| Chicago | 1-800-367-5320 |
| Christchurch | 0800 449 415 |
| Dallas | 1-800-367-5320 |
| Denver | 1-800-367-5320 |
| Dunedin | 0800 449 415 |
Politeness wins the day! No matter how you get in touch and how stressful is your problem, your best bet for getting what you want is to be a decent person – it helps to be levelheaded and respectful. Take a deep breath and imagine yourself on the other side of the phone.
Customer care for HawaiianMiles members
HawaiianMiles, Hawaiian‘s loyalty program, provides dedicated phone numbers for its members. If you are a HawaiianMiles member you can dial 1-877-HA-MILES (1-877-426-4537) – lines are open from Monday to Friday, 7:00 am to 4:30 pm (HST). You can also contact the airline via an email form or a members-only live chat on the mobile app.
HawaiianMiles customer service can help you check your account balance, process the flight redemption and upgrades, make a reservation, or just answer any questions about the frequent flyer program.
If you are already at the airport, you can head into the Hawaiian‘s Premier Club Lounge and ask the airlines representative for help. Of course, you should make sure you are eligible to access the lounge area.
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Hawaiian Airlines email addresses
Generally, Hawaiian Airlines doesn’t provide a dedicated e-mail address for its customer service. Instead, there is an email form you can fill out on their website and send a message via email this way.
Lost your baggage? Hawaiian Airlines has a separate email form just for such cases.
Some local branches around the world also allow their customers to contact them via e-mail. You can find a list of Hawaiian Airlines regional email addresses below.
| country | Hawaiian Airlines Email |
|---|---|
| Australia | [email protected] |
| China | [email protected] |
| Hong Kong | [email protected] |
| Indonesia | [email protected] |
| Malaysia | [email protected] |
| New Zealand | [email protected] |
| Philippines | [email protected] |
| Singapore | [email protected] |
| South Korea | [email protected] |
| Thailand | [email protected] |
| United States (US) | [email protected] |
| Vietnam | [email protected] |
When contacting Hawaiian Airlines via email, document your issue clearly – with any appropriate booking references, passenger names, flight numbers, etc included in your message. You should receive an auto-response acknowledging your case, and then expect to wait for the customer service response 1 to 7 business days.
Some airline departments can also be contacted by email – find a list of Hawaiian Airlines email addresses below.
| Department | Hawaiian Airlines Email |
|---|---|
| baggage services | [email protected] |
| cargo services | [email protected] or email form |
| travel insurance | [email protected] |
| Logo Store | [email protected] |
Pros and cons of contacting Hawaiian by email
The main thing stopping customers from contacting Hawaiian by email is the time it takes them to respond. While simple issues have a relatively short response/fix time (1-2 days, sometimes just hours), more complex requests can take 1 or 2 weeks for the customer’s team to resolve.
Even so, many people prefer dealing with companies in writing, as it allows them to be clear and detailed and minimizes wasting time on the phone.
Keep these pros and cons in mind when contacting Hawaiian by email.
Hawaiian Airlines live chat
Hawaiian Airlines does provide support via live chat (online chat on the website) for its customers. To access the webchat, visit the Contact Us page, then choose one of 2 options: “Live Chat” (general inquiries) or “Baggage Bot” (baggage-related questions).
In both cases you will be chatting with a ‘virtual assistant’ – a fictional figure (personified chatbot) that only offers automatic answers to simple questions.
Do you want to talk to a human instead of a bot? It’s possible if you use this little trick: when chatting with bot type “I want to talk to human”. Chat system will recognise your request and will try to connect you with a person from Hawaiian Airlines customer service team.
A slightly more convenient way to use Hawaiian Airlines chat is their mobile app:
Chat with Hawaiian via SMS
Hawaiian Airlines is one of the few companies that offer direct text numbers for their customer service. You can connect with the helpline by texting one of these SMS numbers: 38285 or 1-855-808-1717.
The SMS service is available between 7 am and 7 pm HST (Hawaiian Standard Time).
Don’t wait on hold: message Hawaiian directly
Getting help from Hawaiian Airlines over the phone often means long waits. So here’s our advice: before you start calling the helpline, try to get a quick fix by contacting them via social media channels. Many travelers are reporting that they get a quicker response by sending a direct message (DM) to Hawaiian about their issues. Most large airlines have teams of social media specialists, and in our experience, there’s no faster or easier way to get an issue solved.
- To contact Hawaiian support on Twitter, visit their @HawaiianAir profile, then click the envelope icon to send a direct message.
- To contact Hawaiian on Facebook, visit facebook.com/HawaiianAirlines, then look for the Send Message button – it opens the Facebook Messenger window, where you can chat with the airline staff.
Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.
When it comes to Twitter there’s one more trick to get in touch with the airline faster: mention @HawaiianAir in a tweet about your issue. Hawaiian team will often notice it immediately, ask you for a direct message, and respond privately. It’s a method we recommend if your issue is particularly urgent.
To speed up your process, when you send a DM to the Hawaiian Facebook or Twitter accounts make sure you include your full name, ticket confirmation number, flight number, and your email address.
Get help from Hawaiian Airlines sales office
Find below the list of Hawaiian Airlines sales offices around the world, including the addresses and phone numbers of the airline’s ticketing/booking agents and regional branches. You can reach your local Hawaiian Airlines office for:
- flight reservations (including group travel),
- ticket changes, cancellations, and refunds,
- seat assignments,
- special travel requests (dietary meals, accessibility, unaccompanied minors, etc.),
- HawaiianMiles award tickets,
- promotional offers,
- feedback and complaints
| City (Country) | Hawaiian Airlines Office Address / Phone |
|---|---|
| Honolulu (Hawaii, US) | Hawaiian Airlines Honolulu Office, P.O. Box 30008, Honolulu, HI 96820 Phone: (808) 838-6740 |
| Sydney (Australia) | Hawaiian Airlines Sydney Office, Suite 14, Level 1, 123 Clarence Street, Sydney NSW 2000, Australia Phone: 1800 955 912 |
| Seoul (South Korea) | Hawaiian Airlines Seoul Office, 18th fl., Eulji Hankook Bldg., 50, Eulji-ro, Jung-Gu, Seoul 04534, Korea Phone: (82) 2-777-5088 |
| Manila (Philippines) | Hawaiian Airlines Manila Office, 4th Floor, The Pilgrims Center, 758 P. Ocampo Sr. Street, Malate, Manila, Philippines Phone: +63 2 8518 5933 |
| Beijing (China) | Hawaiian Airlines Beijing Office, Rm 1701, Richen International Center, No. 13 Nong Zhan Guan Nan Lu, Chaoyang District, Beijing 100125 China Phone: +86 10 6502 6766 |
| Hong Kong | Hawaiian Airlines Hong Kong Office, Suite 2906B, 29/F, Skyline Tower39, Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong Phone: +852 2728 6329 |
| Jakarta (Indonesia) | Hawaiian Airlines Jakarta Office, JL. IR. H. Juanda III No. 2, Jakarta Pusat, Jakarta, Indonesia 10120 Phone: +62 21 3483 1707 |
| Singapore | Hawaiian Airlines Singapore Office, 400 Orchard Road, #24-08 Orchard Towers, Singapore 238875 Phone: +65 6223 8377 |
| Kuala Lumpur (Malaysia) | Hawaiian Airlines Kuala Lumpur Office, Level 6, Lion Office Tower, No 1 Jalan Nagasari (Off Jalan Raja Chulan), 50200 Kuala Lumpur, Malaysia Phone: +603 2143 1533 |
| Bangkok (Thailand) | Hawaiian Airlines Bangkok Office, Air Promotion Group (Thailand) Co., Ltd., 140/15 10th Floor, ITF tower, Silom road, Suriyawong, Bangrak, Bangkok 10500, Thailand Phone: +66 2 114 8183 |
| Ho Chi Minh City (Vietnam) | Hawaiian Airlines HCMC Office, 194 Nguyen Thi Minh Khai, Ward 06, District 03, Ho Chi Minh City, Vietnam Phone: +84-28-39 338 828 |
Hawaiian Airlines Headquarters / Head Office
Hawaiian Airlines HQ (headquarters, head office, corporate office) is the main place of business for the airline, its center of planning, coordination, and execution. The majority of the Hawaiian‘s financial, legal, human resources, marketing, or other business functions are handled there on a national basis.
Head office is the principal place where the executive suite (CEO, CFO, key managerial and support staff, etc.) of the airline work. All other Hawaiian offices and branches at different locations report back to “the mothership” – The Hawaiian Airlines Headquarters.
How to file a formal complaint?
Sometimes you may wish to formally file a complaint with the hope that someone will address your concerns quickly. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. are some of the issues you may want to complain about to Hawaiian Airlines.
To file a complaint you should contact the Hawaiian Airlines Customer Affairs Office department by filling out the Voice a Concern form. You should receive a response within a few working days.
You can also send a letter to the airline’s postal address:
Hawaiian Airlines
Consumer Affairs Office
P.O. Box 30008
Honolulu, HI 96820
If you are unsatisfied with how Hawaiian Airlines settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. The ACA works as “the ombudsman” (an official appointed to investigate individuals’ complaints against a company) to help you resolve problematic issues or concerns with an airline and it provides a free and independent service to airline customers.
For example, if you live in the United States, you can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division. In the United Kingdom, you can lodge a complaint directly with AviationADR – a dispute resolution scheme approved by the Civil Aviation Authority. Please note that it may take up to 90 days for the ombudsman to resolve your complaint.
Hawaiian Airlines customer service FAQ
Q: How to sign up for Hawaiian Airlines flight status notifications?
A: To start receiving SMS messages each time your flight status change (including departure time and gate changes), log in to My Trips page and add your mobile phone number. Messages will end once your flight is completed or you can stop them anytime by texting STOP to 96141.
Q: Does Hawaiian Airlines offer a call-back service?
A: The very useful call-back function is currently unavailable for Hawaiian Airlines customers.
Q: What are Hawaiian Airlines Contact Centre opening hours?
A: The main Hawaiian Airlines Contact Centre is open 24/7. Call centers located in other countries may operate shorter hours on weekdays and are often closed on weekends and public holidays.
Q: What is Hawaiian Airlines urgent/emergency phone number?
A: Hawaiian Air doesn’t offer a dedicated emergency phone number. In case of urgent issues you should contact the main call center at 1-800-367-5320 or try to send a Direct Message on airline’s Twitter or Facebook.
Q: What is Hawaiian Airlines phone number for reservations?
A: To make a reservation via phone, call the Hawaiian Airlines main call center: 1-800-367-5320.
Q: What’s Hawaiian Airlines phone number to change a flight?
A: If you need to make changes to a flight, you can do it online by visiting the My Trips section on HawaiianAirlines.com website. If you need further assistance with changing flight, call the main customer service phone number: 1-800-367-5320.
Q: What is Hawaiian Airlines phone number to cancel a flight?
A: To cancel a flight you can call Hawaiian Airlines customer service at 1-800-367-5320. However, an easier way to cancel a booking and request a refund is to use the HawaiianAirlines.com website and log in to the My Trips section.
Q: What’s Hawaiian Airlines phone number for Lost And Found?
A: If you want to report a missing baggage/property send an email to Hawaiian Airlines Central Baggage Services Office: [email protected] Alternatively, you can call Hawaiian Airlines baggage services at 1-866-389-6654.
Q: What’s Hawaiian Airlines contact number in the US?
A: To contact Hawaiian Airlines in the United States, call phone number 1-800-367-5320.
Q: What’s Hawaiian Airlines contact number in Australia?
A: To contact Hawaiian Airlines in Australia, call the phone number 1800 955 912.
Q: What’s Hawaiian Airlines contact number in Honolulu?
A: To contact Hawaiian Airlines in Honolulu, call 1-800-367-5320.
Q: What’s Hawaiian Airlines contact number in Cook Islands?
A: To contact Hawaiian Airlines in Cook Islands, call the phone number 1-800-367-5320.
Q: What’s Hawaiian Airlines contact number in Tahiti?
A: To contact Hawaiian Airlines in Tahiti, call the phone number (689) 40-866-000.
Q: What’s Hawaiian Airlines customer service number in French Polynesia?
A: To contact Hawaiian Airlines in French Polynesia, call the phone number 1-800-367-5320.
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