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Go First customer care — how to get help quick? Go airlines Phone numbers, contacts, and offices (2024 Guide) 

Go First is one of the most reliable airlines in India. Its customer service is top-notch: contact via call centers, sales offices, emails, and airport helpdesks are responsive and you can often talk to a live person 24/7. However, there can be occasions when things go south and busy call centers won't answer your calls immediately.In this article, our experts have compiled the best ways (and important tips) to get in touch with Go First airline staff for quick assistance and troubleshooting. Not only in India but all over the world when traveling abroad.

Written by Maksim Koval
Updated on 24 December 2023

Best ways to contact Go First

We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.

The goal of this article is to help you get the answer from Go First as quickly as possible. Let’s start with the basics – depending on the nature of your inquiry, you can call Go airlines using the following telephone numbers:

Go First phone numbers
1800 2100 999Go First main call centre (worldwide)
+91 22 6896 8300Go First main call centre (from India)
+91 22 6868 6000Go First monsoon helpline
011-25653521Go First Delhi airport office
+91 (0832) 2540891Go First Goa airport office
+9118002100999Go First headquarters / head office
regional phone numberscustomer care in other regions/countries
080-47112757GoHoliday
022 6819 4949GoSME Business Programme
57333flight status via SMS (format: "G8 Flight Number")
57333promotional offers via SMS (format: "G8 PROMO")
1800 2100 999 / +91 22 6896 8300disability assistance

Do you really need to call Go First?

Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Go First customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by visiting Manage Booking section of Go airlines‘s website (you will need booking confirmation number – PNR. and passenger’s name to log in).

Before contacting Go airlines it’s always a good idea to check their help pages such as:

… or problem-specific pages with answers to the most common questions you may have:

Requesting a refund

If you want to request a refund, it can be done via the flygofirst.com website. First, you need to cancel your flight by logging in to the Manage Booking section of the website. You’ll then have the option to request a refund. Make sure to get familiar with the airline’s Cancelation Policy.

If you need help with a reservation made not through the Go First website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.

Booking through a travel agent can be a game-changer!

If you hate dealing with airlines’ customer care, consider using a travel agent to book your flights. They can remove all that drama from your booking experience. Good travel agents have “air teams” behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections.

When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not from the customer side.