Interesting factsabout baggage claim
- The first baggage claim carousel was installed at London Gatwick Airport in 1961, revolutionizing the way passengers collected their luggage.
- Some airports have started to use robots to help passengers with their bags. At Haneda Airport in Tokyo, a robot called “Ninja” can help passengers with their bags and provide information about the airport.
- According to the SITA Baggage IT Insights report, the global rate of mishandled bags in 2019 was 4.38 per 1,000 passengers, showing a significant improvement compared to 2007 when the rate was 18.88 per 1,000 passengers.
- The same SITA report indicates that around 87% of mishandled bags are reunited with their owners, while 6% are damaged or pilfered, and approximately 7% are never found.
- The most common reasons for mishandled baggage are transfer mishandling (46%), followed by failure to load (16%), ticketing errors (15%), bag switch errors (12%), and airport/customs/weather/other (11%).
- The airline industry spends approximately $2.4 billion per year on recovering, repairing, or reimbursing passengers for mishandled baggage.
- In Scottsboro, Alabama, there’s a store called the Unclaimed Baggage Center that buys unclaimed luggage from airlines and sells the contents to the public at discounted prices.
Learn more
Where do I go to collect my baggage at the airport?
To collect your baggage at the airport, follow these steps:
- After landing, exit the aircraft and follow the signs for arrivals or baggage claim.
- If you're arriving on an international flight, you will need to pass through immigration control, where your passport and necessary documents will be checked.
- Once through immigration, locate the baggage claim area: Follow the airport signs for "Baggage Claim" or "Baggage Reclaim." The baggage claim area is typically near the arrivals or customs area, depending on the airport layout.
- Once you've reached the baggage claim area, look for the carousel or conveyor belt assigned to your flight. A display screen above or near each carousel will usually show the flight number and origin. Sometimes, an airport staff member or sign may direct passengers to the correct carousel.
- Wait for your luggage to appear on the carousel, and be prepared to show your baggage claim tag or ticket to airport staff if asked. Personalizing your luggage with a tag, ribbon, or sticker is a good idea to make it easy to identify and prevent mix-ups.
- After collecting your luggage, follow the signs to exit the baggage claim area, and proceed to your next destination, whether it's ground transportation, parking, or another terminal for a connecting flight.
Typical baggage claim wait time
The wait time at baggage claim can vary greatly depending on factors such as the size of the airport, the number of flights arriving at the same time, and the efficiency of the baggage handling system.
Baggage from domestic flights usually arrives at the baggage claim within 15-30 minutes of a flight's arrival, while international flights can take longer, often between 30 and 45 minutes. This is because luggage must go through customs and additional security checks before being released to the baggage claim area.
However, during peak travel times or if there are delays with baggage handling, the wait time may be longer.
Why does it take so long?
There are several reasons why baggage claims can take a long time. One of the main factors is the sheer volume of luggage that needs to be processed, particularly during peak travel times. High passenger volumes, flight delays, or other operational issues can result in congestion and increased waiting times at baggage claim areas.
Baggage may be prioritized based on factors such as passenger status (first-class or business-class passengers, frequent flyers, etc.) or special handling requirements (fragile items, sports equipment, etc.). This can lead to some bags arriving at the carousel before others.
Baggage must be transported from the aircraft to the baggage claim area, which may involve travel across the airport grounds. Delays or issues with the baggage handling system, such as technical malfunctions or staff shortages, can lead to longer wait times.
Lastly, delays with other passengers, such as issues with their visas or customs clearance, can also impact the speed at which luggage is released.
Tips for quickly identifying your baggage at baggage claim
To quickly identify your luggage, personalize it: add a colorful luggage tag, ribbon, or band to your suitcase. When buying a suitcase, choose one with a distinct color, pattern, or design.
Additionally, take a photo of your luggage before checking it in to reference what it looks like visually.
As soon as you spot your bags on the carousel, grab them and move them to a clear area to avoid blocking other passengers.
How long do bags stay in baggage claim?
Typically, bags remain on the baggage claim carousel for 20-30 minutes after the flight has landed. At some airports, it can be up to an hour. To avoid any additional fees or complications, it is important to collect your bags as soon as possible
What happens to unclaimed baggage? Can you still claim it after the fact?
Unclaimed baggage is common at airports, and airlines usually have procedures to handle it. After a certain period, usually 90 days, unclaimed baggage is considered lost, and the airline may attempt to donate the contents to charity or sell at auction.
In some cases, the owner may still be able to claim their baggage after it has been considered lost. After 90 days, any unclaimed luggage will be moved to a secure area and held for a period of time. This depends on the airline's policies and the case's specific circumstances.
How do airports handle baggage mix-ups?
It's not uncommon for passengers to accidentally pick up someone else's bag due to similar-looking luggage.
Baggage mix-ups can be frustrating for travelers, but airports have procedures in place to address them. The first step is to report the problem to the airline's baggage service office, which will attempt to locate the missing bag. The airline will arrange for the bag to be delivered to the traveler if it is found. If the bag is lost, the airline will begin the process of compensating the traveler for the lost items. This may involve filling out a claim form and providing documentation of the lost items.
How to find baggage claim number?
To find your baggage claim number, check your boarding pass or other flight-related documentation. You can also consult the airport map or its website. The baggage claim number is usually printed on the boarding pass or displayed on airport monitors.
You can also visit your airline's website and look for phone numbers for baggage service.
Call the airport or airline's main customer service number If you cannot find the specific number for baggage claim.
Tracking your baggage if it's lost or delayed
If your baggage is lost or delayed, report the issue immediately to the airline's baggage service counter or customer service desk at the airport.
Some airlines offer online baggage tracking systems that allow you to enter your reference number or file a reference code to check the status of your luggage. This feature is typically found on the airline's website or mobile app.
Procedures for damaged baggage at claim
If you discover that your baggage has been damaged upon arrival at your destination, report the damage to the airline's baggage service counter or customer service desk before leaving the baggage claim area. Filing a report immediately is crucial, as most airlines require passengers to report damaged baggage within a specific time frame, usually between 4 and 24 hours from the arrival time.
After filing the damage report, keep in touch with the airline to get updates on your case. They may require further documentation, such as repair estimates or proof of purchase for the damaged items. Depending on the airline's policy, they may offer to repair or replace your damaged baggage or provide monetary compensation.
If you have travel insurance, contact your provider to report the damaged baggage and inquire about possible coverage or reimbursement for any expenses related to repairing or replacing your luggage and its contents.
How to claim baggage delay insurance?
If your baggage has been delayed and you have baggage delay insurance (either as a standalone policy or as part of your travel insurance), report the baggage delay to the airline. They will create a report, which includes your contact information, baggage details, and a description of your luggage. Obtain a copy of this report, as you will need it for your insurance claim.
Then contact your insurance company as soon as possible to inform them of the baggage delay. They will provide instructions on how to file a claim and inform you of any necessary documentation or deadlines.
Stay in touch with your insurance provider to get updates on your claim's status. If your claim is approved, your insurance provider will reimburse you for the covered expenses related to the baggage delay, up to the limits specified in your policy.
References
- US Department of Transportation, Lost, delayed, or damaged baggage
- Air Passenger Protection, Lost, damaged or delayed baggage
- European Consumer Centres Network, Damaged and missing baggage
- UK Citizens Advice, Airline compensation for lost or delayed luggage
- EUR-lex, Montreal Convention on air carrier liability
- Forbes, How the Montreal convention protects your luggage
- Wikipedia: Baggage reclaim