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I have flown with a lot of low-cost carriers throughout Southeast Asia in the past, and many have left a lot to be desired. However, Tigerair’s crew was more than helpful from start to finish. I flew with Tigerair from Jakarta to Singapore in November with my wife and three young children. The staff actually helped me carry a number of my kids’ items from the boarding area to our seats on the flight. I haven’t even enjoyed that type of service when flying with airlines that charge double or triple the ticket price.

Tigerair may be a budget airline, but the staff doesn’t act like it. My 8-year-old daughter is very uncomfortable flying, and the cabin crew paid special attention to her. They provided water and a hot towel before we took off and checked on her periodically throughout the flight. We fly from Denpasar to Singapore often and have never received such caring service before. I’ll be sure to choose Tigerair whenever the airline is an option.