Sriwijaya Air Contact
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Sriwijaya Air Call Center Number +62-21-5507902
Sriwijaya Hotline and Customer Service +0804 1 777 777
PT Sriwijaya Air Offices
You can always contact our Customer Service team or international offices if you have any questions regarding your Sriwijaya Air flight. You may also contact Sriwijaya Air directly using the contact information listed below.
Sriwijaya Air Jakarta Office
Pademangan - Jakarta Utara,
Phone Number : +62-21-64717999
Sriwijaya Air Banjarmasin Office
Sriwijaya Air Semarang Office
Jalan MT. Haryono No. 719
Semarang - Jawa Tengah,
Phone Number : +62-24-8413777
Sriwijaya Air Makassar Office
Sriwijaya Air Medan Office
Medan - Sumatera Utara, Indonesia
Phone Number: +62-61-4552111
Sriwijaya Air Ambon Office
Sriwijaya Air Passenger Rating
Despite the low price of my ticket, I was surprised to learn that Sriwijaya Air is a full-service airline with meals or snacks included on every flight. I’m used to flying with low-cost carriers throughout Indonesia, so it was awesome to enjoy the luxury of an on-time flight and a more spacious cabin for the same price I was paying on the LCCs. I was also happy to arrive at the airport and check-in for my flight without being confronted with unexpected fees. I won’t hesitate to choose Sriwijaya again.
I chose Sriwijaya Air for my April flight from Lampung to Jakarta and was pleasantly surprised. The flight was brief, but the cabin was exceptionally clean, and we were offered a free, light snack of water and cheese bread. I have often found myself dreading these short-range Indonesian flights on “puddle jumper” airplanes, so I was excited to see friendly staff, comfortable seats and a plane that was obviously well taken care of.
I flew from Jakarta to Bandar Lampung with Sriwijaya Air in early December of 2015. I fly throughout Indonesia to surf often, and I usually get charged extra fees for my surfboard, even when the flights aren’t on time. Surfboards under 20 kilograms fly for free on many Sriwijaya flights, which saved me and my friends a lot of money. Overall, I liked that my flight was on time, there were no surprising fees, and a snack was included on this short flight.
Sriwijaya Air Safety
FleetSriwijaya Air is committed to ensuring the safety of its passengers. In 2007, Sriwijaya Air was awarded the Boeing International Award for Safety and Maintenance of Aircraft. The airline has gone on to receive numerous safety awards since. When the airline first took to the skies, it only operated the Boeing 737-200 aircraft. Now, Sriwijaya Air operates the Boeing 737-900ER and a number of the other latest and greatest Boeing models to deliver the best levels of service and safety to its customers.
Sriwijaya Air is committed to the safety of its passengers. Before departure, the fleet undergoes a rigid safety inspection routine. Sriwijaya Air’s commitment to safety has been recognized by Boeing as well as Indonesia’s Department of Transportation. Travelers can enjoy peace of mind when traveling with Sriwijaya Air.
Sriwijaya Air now operates a total of 36 aircraft with four additional aircraft on order. The current fleet includes nine Boeing 737-300 aircraft, one Boeing 737-400 aircraft, 12 Boeing 737-500 aircraft, 12 Boeing 737-800 aircraft and two Boeing 737-900ER aircraft.
The Boeing 737 is a commercial aircraft, dating back to 1967, which was designed for short-distance flights. The Boeing 737-800W NG (Next Generation) is the latest edition of the Boeing 737, replacing the Boeing 737-200. The next generation Boeing Model 737-800 seats 156 passengers, with 12 seats in executive class and 144 seats in economy class. The plane is also equipped with AVOD (Audio/Video On Demand) on the back of each passenger seat.
Sriwijaya operates nine Boeing 737-300 aircraft. This plane is typically used for short-haul routes and seats 148 passengers.
Boeing 737-900 ER
Sriwijaya Air’s Boeing 737-900ER aircraft first took to the skies in 2007. This Boeing aircraft is able to cover a distance of 2,745 nautical miles in one trip. The Boeing 737-900ER holds a passenger capacity of 125.
The Boeing 737-500W is equipped with eight seats in the executive class and 112 seats in economy class. The Boeing 737-500W is a narrow-body, short to medium-range commercial aircraft.
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(+62) 81 22444 0000
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Our friendly Customer Care Team provides fast responses to your questions 24 hours a day. Make sure you visit our Help pages where a wide range of topics is covered. We are also available on Live Chat and social media.