Sriwijaya Air
Check-in And Baggage Allowance

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How To Check-In?

Checking-in online is not required when flying with Sriwijaya Air. However, those who choose to check-in online are able to skip the check-in line at the airport. If you do not check-in online, it’s important to arrive at the airport early and present your e-ticket to the representative at the Sriwijaya Air check-in counter. The representative will provide you with the boarding pass you need to pass through security and board your flight.

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Sriwijaya Airport Check-in

Many travelers prefer to check-in in the traditional manner at the Sriwijaya Air counter. However, checking-in online will save you time on the day of your flight. Those who choose to check-in in person should arrive at the airport early to complete the process.

Sriwijaya Web Check-in (Online / Internet)

Checking-in online for your Sriwijaya Air flight is easy and convenient. It also gives you the opportunity to choose your seats before you arrive at the airport. Simply open your web browser and log onto Sriwijaya Air’s website. Choose the web check-in option to complete the check-in process between 24 hours and 1 hour and 45 minutes before your flight’s departure time.

Sriwijaya Mobile Check-in

Passengers can easily select seats and check into their flights with Sriwijaya Air’s mobile check-in system. Access Sriwijaya Air’s mobile application on your smartphone or tablet to check-in at least 1 hour and 45 minutes before your flight’s scheduled departure time.

Sriwijaya Check-in Time

It is important to arrive at the airport early to allow yourself plenty of time to make it through the departure process. Passengers should arrive at the airport with plenty of time to complete the check-in process, check their baggage, pass through security checks and arrive in the waiting area before the flight begins boarding. Passengers who do not complete the check-in and other boarding processes before the flight departs are subject to additional fees.

Passengers must complete the Sriwijaya Air check-in process at least 1 hour and 45 minutes before departure to prevent delays.

45 min
Domestic Flights

60 min
International Flights

Boarding Pass

Your Sriwijaya Air Boarding Pass will include a barcode that contains your seat number, departure time and flight route. Passengers who use an e-ticket only need a boarding pass in hand to board the plane.

Sriwijaya Baggage Allowance: Domestic

Sriwijaya Air passengers may check a maximum of 15 kilograms of baggage on all flights except those between Tanjung Pinang and Jakarta. The maximum baggage allowance for Tanjung Pinang - Jakarta flights is 15 kilograms. Travelers are welcome to carry handbags into the cabin as long as they do not exceed the maximum weight and volume allowances for their specific flights. Typically, cabin baggage may not exceed 7 kilograms in weight.
If your Sriwijaya Air passenger baggage weighs more than 20 kilograms, you will be charged according to Sriwijaya’s fees. For more information regarding the cost of overweight baggage fees and baggage allowances, contact our Customer Care team.

15+ kg
Checked Baggage

7 kg
Cabin Baggage

Sriwijaya Baggage Allowance: International

Your checked baggage for international flights may not exceed the weight limit of 15 kilograms when flying with Sriwijaya Air. If you wish to carry a handbag or personal item into the cabin, it may not exceed the maximum weight and volume allowances for your specific flight. Typically, hand baggage must remain under the weight limit of 5 kilograms. To find out more about baggage allowances and fees for international flights, contact our Customer Care team.

15+ kg
Checked Baggage

5 kg
Cabin Baggage

Free Baggage Allowance for Passengers Travelling Together

Passengers traveling together to the same destination on the same flight should check their baggage at the same time. Sriwijaya Air’s baggage allowance policy allows passengers to combine the weight of their luggage. As long as the total weight of the baggage does not exceed the total permissible weight, no fee will be charged. However, if the overall weight of the baggage does exceed the total weight allowance for the group, the passenger with overweight baggage will be charged a fee.

Baggage Allowance for Children and Infants

Children more than 2 years of age are given the same baggage allowance as adults. Babies under the age of 2 do not receive a baggage allowance when flying with Sriwijaya Air.

Excess Baggage Charge

The fee for excess baggage when flying with Sriwijaya Air varies. Rates for excess baggage are determined according to your flight route. Typically, the Sriwijaya Air excess baggage is 20,000 IDR per kilogram.

Lost Baggage

Sriwijaya Air provides an insurance service called Sriwijaya Travel Insurance. This insurance covers the risks associated with flight delays, baggage delays and lost luggage.
Sriwijaya Travel Insurance will provide a compensation of 700,000 IDR per bag for each piece of luggage delayed more than 6 hours due to mishandling by the airline.
Damaged baggage will be compensated up to a maximum of 500,000 IDR.
Baggage that is lost due to mishandling by the airline and hasn’t arrived more than 24 hours after the actual landing time will be compensated at 700,000 IDR per bag.
You may file an insurance claim with Sriwijaya Air by filling out the short claim form available on the airline’s official website. Sriwijaya Air’s travel insurance makes flying less stressful by providing compensation for the mishaps that can happen when traveling by air.

Sriwijaya Air Passenger Rating

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Customer Service 24/7

(+62) 81 22444 0000

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Our friendly Customer Care Team provides fast responses to your questions 24 hours a day. Make sure you visit our Help pages where a wide range of topics is covered. We are also available on Live Chat and social media.