Check-in And Baggage Allowance
Book a flight
How To Check-In?
Checking-in online is not necessary when flying with Malindo Air. However, checking-in online before you arrive at the airport can help you avoid a long line at the check-in counter. If you prefer checking-in at the airport, simply display your e-ticket on your smartphone, tablet or laptop for the Malindo Air representative, and you’ll enjoy a smooth check-in process. We will provide all of the detailed information you need to know about the check-in process on this page.
Malindo Airport Check-in
Checking-in directly at the airport is the most traditional method, and it has been used since the early days of aviation. This method remains the top choice for passengers, because they can speak one-on-one with the Malindo Air representative at the airport. However, if you choose to use this check-in method, you’ll need to arrive at the airport at least 2 hours before your flight’s departure.
Malindo Web Check-in (Online / Internet)
The check-in process is changing as technology advances. Passengers can now check-in quickly and easily on Malindo Air’s website. This method helps passengers avoid long lines at the airport and allows them to arrive later than those who check-in in person. Malindo Air allows passengers to check-in for flights online between 24 hours and 4 hours before their scheduled departure time. You can check-in online from anywhere with internet access, including the comfort of your home.
Malindo Mobile Check-in
WPassengers will soon be able to check-in with Malindo Air’s mobile check-in feature. This option will appeal to young passengers and travelers who use their smartphones frequently. Malindo Air now operates a mobile app that can be downloaded by the passenger. The airline is currently in the process of creating a mobile check-in feature that will be available on that app.
Malindo Check-in Time
Passengers who prefer to check-in directly at the airport should arrive a minimum of 2 hours prior to their scheduled time of departure. The Malindo Air check-in counters open 2 hours before departure and close 30 to 45 minutes before departure, depending on the flight route and aircraft operated. Those who prefer to check-in online may check-in between 24 hours and 4 hours prior to departure.
30 minDomestic Flights
45 minInternational Flights
The boarding pass is an official document that you will receive after you complete the check-in process. If you choose to check-in at the airport, the Malindo Air representative at the check-in counter will print your boarding pass. Those who check-in online should print the boarding pass at home before arriving at the departure airport. The boarding pass is needed to pass through security and enter the flight’s waiting area. Business class passengers may also use the boarding pass to access the executive lounge.
Malindo Air operates in conjunction with many other airlines to offer discounts and other benefits to its passengers. Use your boarding pass to locate attractive discounts that can be used at hotels, restaurants, shopping centers, entertainment venues, executive lounges and more.
Malindo Baggage Allowance
Malindo Baggage Allowance: Domestic
Malindo Air operates in the LCC (low-cost carrier) Hybrid format, so they can provide the amenities of a full-service airline with ticket prices that are competitive with other low-cost carriers. Malindo Air’s policies are beneficial to passengers, because they are given a free checked baggage allowance that most other low-cost carriers do not provide. Passengers in the economy class of ATR 72-600 flights are allowed to check 15 kg of luggage free of charge. Economy class passengers on the Boeing 737-800 and 737-900ER flights are allowed to check 30 kg of luggage free of charge. Business class passengers on Boeing flights may check up to 40 kilograms of luggage free of charge. Passengers are also welcome to bring 7 kg of luggage into the economy and business class cabins. Please note that Malindo Air only allows passengers to check two pieces of luggage per person.
30+ kgChecked Baggage
7 kgCabin Baggage
Malindo Baggage Allowance: International
Malindo Air's baggage allowance policies vary on international flights, depending on the destination and aircraft operated. Typically, economy class passengers are given a free baggage allowance of 30 kg, and business class passengers are given a free baggage allowance of 40 kg. Passengers in both classes are able to bring 7 kg of baggage into the cabin. Exceptions apply on flights to Delhi, Amritsar, Batam, Pekanbaru and Medan Kualanamu. Malindo does not provide business class seating on flights to Batam. Economy class passengers flying to the other four destinations are given a free baggage allowance of 20 kg per person. Please note that Malindo Air allows passengers to check two pieces of luggage per person.
40+ kgChecked Baggage
7 kgCabin Baggage
Free Baggage Allowance for Passengers Travelling Together
The free baggage allowance for passengers traveling together will be multiplied by the number of passengers in the group. If you travel in the economy class with a group of 10 people, the total free baggage allowance for your group will be 300 kg. This makes the check-in process more efficient and allows passengers to enjoy a more stress-free flying experience.
Baggage Allowance for Children and Infants
Passengers under the age of 2 are categorized as infants, and passengers between the ages of 2 and 12 are categorized as children. Malindo Air does not provide a free baggage allowance or snack for those in the infant category. Children receive the same baggage allowance and in-flight snack as adults.
Excess Baggage Charge
Malindo Air does provide a substantial baggage allowance, but some passengers do fail to meet the luggage weight requirements. These passengers must pay excess baggage fees. Malindo Air’s excess baggage fees vary based on the passenger’s flight route; however, the fee is typically 100,000 IDR per kg.
Travel insurance can help you enjoy a safer and more comfortable journey. Travel insurance allows you to make a claim if your baggage is lost or damaged when flying with Malindo Air. Malindo Air will provide you with up to 6,500,000 IDR depending on the missing or damaged items. If you notice your baggage is lost or damaged when arriving at your destination, you should report your claim to the Malindo Air representative in the baggage claim area. Their officials will process the report and start the procedure to locate your baggage or supply you with the money you deserve.
Malindo Air Passenger Rating
We accept ATM / bank transfers, e-payments and credit cards
Customer Service 24/7
(+62) 81 22444 0000
Book a ticket online or over the phone!
Our friendly Customer Care Team provides fast responses to your questions 24 hours a day. Make sure you visit our Help pages where a wide range of topics is covered. We are also available on Live Chat and social media.