Booking Ticket Online
Book a flight
How To Book Lion Air Ticket Online?
1. Find Flights
For a convenient way to find the perfect flight with us, simply visit the search box located at the top of this page. Our mission is to help you find the most affordable flights on the web.
2. Purchase Online
With our user-friendly online payment system, purchasing your flight tickets will be a breeze. Please note that we accept all major credit cards in addition to e-payments and ATM / Bank payments..
3. Receive e-Ticket
Modern travel is all about e-tickets. Our reliable online ticket agency will always send your booked flight tickets electronically via email, that way you can easily display these at your check-in point.
4. Show e-Ticket on Airport
Upon your visit to the airport, simply display your e-ticket using your mobile phone or digital device. E-tickets are safe and secure so there's no printing required here.
Booking a flight with us is as easy as 1-2-3. By far the most popular way to secure air travel tickets, our website is very accessible so you'll be able to book online quickly and safely. All you need to do is fill in the relevant flight details such as your departure date, destination of choice, the number of passengers, and we'll do the rest!
We'll always attempt to find the best possible deal which matches your chosen route and will of course show you any web promotions on offer at your time of booking. Our online booking system is very straightforward to use and can be customised to your liking until the perfect results are found.
Booking On Your Mobile (HP)
We live in a tech-savvy world, so it's understandable if you prefer to secure any flight reservations using your mobile phone. Our web platform is fully functional to suit Android, Blackberry, Apple and Windows users, so you can get the most out of booking flights from the convenience of your mobile phone.
Whether you need to compare ticket fares, book directly with us or check on the status of your booking, our mobile booking option is highly optimised to suit your requirements. No need to download any specific apps as once you visit our website, you'll instantly be taken to the mobile version allowing you to book tickets with ease.
Booking Over a Phone
Some of us prefer to stay with more traditional booking methods, and that's completely fine. Here we truly value your custom, and our goal is to provide flexibility and peace of mind. So whether you want to book over a phone call or come and visit us in person, our friendly team will be happy to help you secure that dream getaway.
Lion Air Passenger Rating
Airline Ticket Classes
Choose the right seat for your comfort
Availiable on all Lion Air flights
Availiable on some Lion Air flights
Save expense on your flight fares without compromising on comfort or quality when you choose our economy class flight tickets. Although there is slightly less leg room than with business class tickets, in economony class you will still be able to enjoy a relaxing flight in a leather seat, and leg room space extends up to 29". Please note that in-flight catering for economy class tickets only applies to international flights of a longer duration. Meals for domestic flights will not be provided with an economy class ticket.
Enjoy the full personalised experience, sit back and relax with our quality business class flight tickets. This luxurious travel option allows you to unwind in a comfortable leather seat and leg room is spacious, extending up to 38”. Business class tickets come complete with in-flight dining, so if you're feeling peckish there will be plenty of world-class cuisine to choose from on your flight. To add to the premium experience, business class passengers can also enjoy private lounge access.
What is the booking code?
The booking code is a unique code that you will receive upon completion of your ticket order. With Lion Air, each flight booking is assigned an individual booking code consisting of 4-5 characters which allows your order to be easily recognised by the ticket operator once you arrive at the airport. Your booking code will be a combination of letters and numbers and can be found in the web sidebar during the ticket reservations process.
Please note that your unique code can also be accessed from the booking confirmation email you will receive, and in the SMS reminder we send out to you.
Do I need to reconfirm my flight?
As a general rule of thumb, it is not necessary to reconfirm your flight. Once you have booked in advance, Lion Air will automatically assume that you are due to board your chosen flight which will depart at a specified time. That being said, flights can change frequently for a variety of reasons and these cannot always be controlled. So it's within your best interests to err on the side of caution and check the status of your flight as close to the original scheduled time as possible - this will help you to avoid any disappointment on last minute delays or cancellations if and when they arise.
Can I have a window seat?
We want you to enjoy a comfortable flight which suits your seating preferences as closely as possible. Although securing a window seat is possible, it is better to arrive early at the check-in point so that your preferred seating can be confirmed before you board onto the plane. During the check-in process you will be asked where you would like to sit - this is when you should state the window seat option. .
How To Check My Booking Status?
At Lion Air, important itineraries like checking on the status of your booking is very straightforward, and we will ensure you're kept in the know about this at all times. You will receive 2-3 emails to confirm each stage of the Lion Air booking process, but only the final e-mail will contain your official e-ticket.
Lion Air also offers an online booking tracker where you enter a few simple details in order to retrieve up to the minute information on your individual booking.
Do you accept group bookings?
You will be pleased to know that we do accept group bookings for large groups who wish to travel on the same flight together. This is great news for large families, as well as for those who may have a special occasion coming up that requires a group booking. Our group booking regulations may vary on occasion, but generally speaking you can expect to benefit from a discount on tickets if your party includes 10 or more passengers.
For more information or to place your group booking directly over the phone, please feel free to contact us.
TRAVELLING WITH KIDS
Lion Air Regulations For Infants and Children
Bring the kids along on your getaway journey and let them join in on the fun. Lion Air is more than happy to accommodate your infants and children, and guarantee everyone on board will experience a pleasant flight. Please note that infants aged between 3 and 7 days will need to have a valid medical certificate confirming they are allowed to travel by plane.
Child/Infant Baggage Allowance
Each passenger is welcome to bring one bag of personal items to use during their trip. Please note that all cabin baggage must not exceed 7kg in weight and this must be a maximum size on 40cm x 30cm x 20cm. These size and weight dimensions will ensure that you can pack all hand luggage correctly before you board your scheduled flight. It's also worth noting that infants up to the age of 23 months will not be eligible for their own seat, therefore they will not be entitled to receive any check-in cabin baggage allowance either. Children above this age who have a pre-booked seat will benefit from the same cabin baggage allowance as adult tickets.
If you would like to bring along a portable carry seat and consumables such as milk for your infant, Lion Air is more than happy to allow this so long as safety regulations are followed carefully (no sharp utensils or compressed containers allowed). Medicines can also be carried on board in limited quantities. In terms of free baggage allowance regulations, all children travelling with an economy class ticket on a Lion Air domestic flight, within Indonesia are entitled to bring luggage weighing no more than 20kg, and children with business class tickets can board 30kg worth of packed luggage. These weight restrictions are the same for economy class adult and business class adult tickets when travelling on a Lion Air domestic flight. If you're planning on flying internationally via Lion Air, baggage allowance for both adults and children is a maximum of 20kg. Excess baggage fees apply if your checked baggage exceeds the weight limits listed.
Child/Infant Ticket Fares
Booking with us is extremely convenient and cost effective. Infants aged 23 months and below can travel for free, so you won't have to worry about buying a separate ticket for them. Children above this age must have their own ticket, and these are the same price as adult tickets with Lion Air. Discounted promo tickets are sometimes available from Lion Air during certain times of the year, so do check back regularly to see what special discounts you can bag on your next trip away! All children's economy class ticket fares do not include meals, but business class tickets do include an option for in-flight dining.
WHEN SOMETHING GOES WRONG
Ticket Changes / Refunds / Cancellations
Our mission is to ensure you're happy with your ticket choices, so that travelling at your own leisure will be a seamless affair. As with all airlines, there are certain terms and conditions that passengers should adhere to when it comes to ticket flexibility. For Lion Air flight tickets purchased via our website, you must agree and accept all terms and conditions, as well as the specified ticket cancellation and exchange rules. If you have any questions relating to ticket flexibility and regulations, our Customer Care line is just a phone call away. Call us anytime on: (+62) 81 22444 0000 and we will be ready to provide advice on any flight ticket queries you may have.
Sometimes plans can change at the last minute and it may not always be convenient for you to travel on your original planned flight. If in the event that you or your travelling party are not able to use your purchased tickets, you'll find that most Indonesian airlines operate using fair refunds policies. To learn more about refund regulations and about any fees you may incur upon making changes to your booked reservation, please contact our Customer Care line. You can also visit Lion Air's reservation and ticketing offices where staff will be able to assist you with any issues relating to refunds. Please also feel free to check out the refunds policy stated on Lion Air's website.
Similarly, if you wish to cancel your flight reservations, please contact one of Lion Air's reservation and ticketing offices, or call our Customer Care helpline directly. Our friendly team will be happy to issue information about Lion Air's cancellations policy and provide assistance with helping you to cancel your booking. Please note that cancellation fees may apply depending on your time of request for a ticket cancellation.
Name / Time Changes
Once you place a ticket order which has a specified name and time listed, these details cannot then be changed without adhering to our cancellation and refunds procedure. Information about Lion Air's cancellation and refunds policy is mentioned in the above sections for your reference. If you wish to book a flight ticket with a new name and time, please arrange to do so using your preferred booking method.
If after placing a ticket order you would prefer to travel on a different flight class, you are free to request a ticket upgrade, but at an additional fee. It is preferred that you notify us as soon as possible if you've already purchased a ticket but require an upgrade - this will avoid any disappointment on seating restrictions and availability. Please note that passengers who booked a 'Promo' - discounted ticket will not be able to upgrade. If you would like to arrange a flight class upgrade, do not hesitate to call our Customer Care team today on: (+62) 22444 0000. Happy travels!
Lion Air e-Ticket
Simply put, an e-ticket is an electronic type of ticket that passengers will receive upon their completed flight booking. You will be issued with an official e-ticket once you complete your final purchase with Lion Air. E-tickets enable you to travel with the same rights you would be entitled to receive with a printed paper ticket. Many modern airlines now operate using only e-tickets as these are safe, secure and incredibly convenient for passengers on the go. E-ticket processing times may vary, so if you don't receive your Lion Air confirmation email immediately after placing a booking, chances are that we will still be processing your flight reservation. Also, remember to check your spam folder just in case the email was diverted here instead of directly into your inbox.
We accept ATM / bank transfers, e-payments and credit cards
Customer Service 24/7
(+62) 81 22444 0000
Book a ticket online or over the phone!
Our friendly Customer Care Team provides fast responses to your questions 24 hours a day. Make sure you visit our Help pages where a wide range of topics is covered. We are also available on Live Chat and social media.