I sent the payment, but soon have received an e-mail claiming that the payment wasn’t made. What is the problem?

Don’t panic, probably your payment was made just before the end of the time limit and our system haven’t approved it yet. In case you made payment by using ATM or bank transfer, we may have problems with the access to our bank account system to get your payment confirmation. Please wait 15 minutes more for an email with payment confirmation. In case it doesn’t come, please contact our Customer Care at (+62) 81 22444 0000.