What are the refund rules for my ticket?

Sriwijaya Air & Nam Air

RefundCancellation fee (CF)Refund comissionRefund incentiveAdmin agent
> 24 hours50% from the base fare before tax5% from the base fare before taxIDR 10000IDR 20000
< 24 hours – 2 hours90% from the base fare before tax5% from the base fare before taxIDR 10000IDR 20000

Lion Air

REFUNDCANCELLATION FEE (CF)ADMIN Agent
> 48 hours50% from the base fare before taxIDR 20000
< 48 hours – 2 hours80% from the base fare before taxIDR 20000
< 2 hours – No Show90% from the base fare before taxIDR 20000

Garuda Indonesia

REFUNDVALID AFTER DEPTADMINISTRATION FEE
SUB CLASS> 72 hour< 72 hour – 24 hour< 24 hourADMIN AIR LINESRECOMISIADMIN AGENT
J3 month10% from basic fare35% from basic fare50% from basic fareIDR 1500003% from basic fareIDR 20000
C
Y
D1 month15% from basic fare40% from basic fare80% from basic fare
I
B
M
K
N
Q10 day75% from basic fare75% from basic fare95% from basic fare
T
V7 day
S
H
LNOT ALLOWED

* When applying for a refund you will not need your ID card (KTP); the process lasts around 1 week

Kalstar

REFUNDVALID AFTER DEPTADMINISTRATION FEE
SUB CLASS> 72hour< 72 hour – 24 hour< 24 hourNow ShowADMIN AIR LINESADMIN AGENT
Y40 Day100%20% form basic fare50% from basic fare90% from basic fareIDR 50000IDR 20000
G30 Day25% from basic fare65% from basic fare
H
K30% from basic fare70% from basic fare
L
M10 Day
N
Q
R5 Day
T
V
X3 Day
A
B
P2 Day
S
W
J1 DAYNOT ALLOWED
U
Z

Batik Air

PeriodCancellation fee (CF)Refund CommisionAdministration fee / AirlinesAdministration fee / Agent
> 48 hours50% from the base fare before taxCall us at (+62) 81 22444 0000 to get more informationCall us at (+62) 81 22444 0000 to get more informationIDR 50000
< 24 hours80% from the base fare before tax

Wings Air

PeriodCancellation fee (CF)Refund CommisionAdministration fee / AirlinesAdministration fee / Agent
> 48 hours50% from the base fare before taxCall us at (+62) 81 22444 0000 to get more informationCall us at (+62) 81 22444 0000 to get more informationIDR 50000
< 48 hours – 2 hours80% from the base fare before tax
< 2 hours90% from the base fare before tax

Air Asia, Tiger Air, Citilink

You can request a refund only in case of carrier’s fault (flight cancellation, etc.)