I have booked a ticket, but didn’t pay yet. Why my booking was cancelled?

It can happen because there is a time limit for payment enforced by the airlines system (we can’t change it, as it’s not dependent on our internal system). So if you have already booked your ticket, please check the payment time limit. We suggest to make a payment as soon as possible (at least 30 minutes before the time limit). If you have any doubts, please contact our Customer Care at: (+62) 81 22444 0000 to confirm that your payment has arrived on time and has been accepted.