I sent the payment but have not received the e-ticket.

Sometimes the reservation process can last longer due to the particular airline regulations. If your e-ticket has not arrived yet, probably we are still processing your payment and you will receive the e-ticket shortly. Please check your spam folder just in case the email got delivered there instead of your inbox. You may also contact our Customer Care team at (+62) 81 22444 0000 or reach us through the Contact page in order to learn more about the Tiket2 reservation process and your booking status.

Please note: If you want to contact us regarding your booking, make sure you have the Tiket2 Booking Code ready.