Garuda Indonesia Contact

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Garuda Indonesia Call Center Number 08041-807-807

Garuda Hotline and Customer Service +62 21 2351 9999

Customer Service Garuda Indonesia

Garuda Indonesia Info Pages

We have prepared for you a set of pages with both basic and in-depth informations about Garuda Indonesia:

Garuda Indonesia Promotions

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PT Garuda Indonesia Offices

Just in case you have any queries about Garuda Indonesia airlines, you can contact our Tiket2 Customer Service Team or one of the following international Garuda Indonesia offices and their head office listed below.

Garuda Indonesia Melbourne Office

Level 1
30 Collins Street
Phone Number: (61-3) 8663 0222

Garuda Indonesia Singapore Office

101 Thomson Road
#12-03 United Square
Phone Number: (65) 62502888

Garuda Indonesia Sydney Office

Level 6
55 Hunter Street
PO. Box 3836 Sydney
Phone Number: (61-2) 9334 9900

Garuda Indonesia Hong Kong Office

Unit 10, 10/F, 68 Yee Woo Street,
Causeway Bay
Hong Kong
Phone Number: (85-2) 28400000

Garuda Indonesia Perth Office

Ground Floor
16 St Georges Terrace
Phone Number: (61-8) 9214 5100

Garuda Indonesia Bali Office

Jl. Sugianyar No. 5
Denpasar, Bali
Phone Number: (62-361) 232400

Garuda Indonesia Contact


Garuda Indonesia Head Office
Jl. M1, Area Perkantoran Gedung Garuda City Center
Soekarno-Hatta International Airport
Cengkareng 19120, Jakarta, Indonesia
P.O.Box 1004

Garuda Indonesia Passenger Rating

4.6/5From 8100 Votes

Safety Rating
Seat Comfort Rating
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Garuda Indonesia Service
Garuda Miles

Garuda Frequent Flyer

The generous rewards offered by Garuda Indonesia's Frequent Flyers Program allows passengers to earn substantial points and fantastic bonuses when you fly the skies with Garuda Indonesia and its array of partner airlines, hotels and tour operators. For more information on the program and to sign up to become a (GFF) member, just visit the GarudaMiles site.

Garuda SkyTeam

Garuda Indonesia is a proud alliance member of the SkyTeam network. Passengers will enjoy more flexibility, convenience, gain access to more destinations with even more frequencies and connectivity.

The world-class airline alliance spans almost every corner of the globe and members will reap the rewards from SkyTeam's extensive 1,000 plus destination network. Other benefits include flying with Garuda's member airlines, access to exclusive airport lounges and the frequent flyer program!


Garuda's frequent flyer GarudaMiles program, rewards their loyal customers around the globe with a variety of exclusive awards. It's easy, just earn miles when you fly with Garuda and enjoy the fantastic offers on offer from their partner airlines. The accumulated miles are redeemed for award tickets to members desired destinations. There is even the option available to upgrade awards from Economy to Business Class on select flights. Both awards are transferable, so members have the option to pass them onto family, friends or colleagues to enjoy the rewards.

Not only will members enjoy the GarudaMiles benefits, but they'll travel with ease alongside airport privileges ranging from: special check-in counters at the airport, priority waitlist on ticket reservations and baggage handling, extra baggage allowance and access to Garuda Indonesia airport lounges worldwide. Every journey is a rewarding, enjoyable experience as a GarudaMiles member. Best yet, there’s no joining fee just head across to the Garuda Indonesia website to enrol and check out their Membership Tier and Benefits.


Garuda Flight Attendant and Stewardess

The Garuda Indonesia flight experience allows passengers to enjoy Indonesian hospitality at its best! From the moment passengers make a flight reservation, check-in, board the flight, fly through the skies and arrive at their destination, Garuda Indonesia's cabin crew and welcoming flight attendant's pamper passengers, providing a sincere, warm and friendly service, the epitome of Indonesian hospitality. ‘Salam' from Garuda Indonesia and enjoy what Garuda Indonesia flight service has to offer!

Garuda Indonesia crew
Garuda Indonesia crew
Garuda Indonesia crew

Garuda Indonesia Safety


When flying with Garuda Indonesia one of the world's leading airlines, passengers will experience one of the most modern and advanced airline fleets in Asia. The full-service airline features Economy, Business (re-branded as Executive class) and First Class areas with more than 100 new planes. The average age of Garuda's fleet is 5.4 years.

Safety Record

Garuda Indonesia is a full service airline with premium economy products onboard. The airline has made significant advances with safety and public perception, always striving for the best in customer service and passenger comfort. The Indonesian airline is IOSA Approved, FAA Endorsed and permitted to fly in the EU airspace, where most Indonesian airlines are banned. Garuda Indonesia is currently ranked 8th among the World's 10 Best Airlines and proudly ranked 1st for Best Cabin Crew (two years running) at the annual World Airline Skytrax Awards. There has been steady growth of the Indonesia airline over the past 40 years and after its rebirth, Garuda is rapidly emerging as one of the world's great global airlines.


With an impressive and steady growth, the Indonesian airline over the past 40 years boasts an increasing number of planes ranging from the Airbus A300, Boeing 737, 747 and 777, Bombardier CRJ1000 NextGen and ATR 72 with array of flight destinations on offer. Currently the airline covers 55 cities in Indonesia and 20 international cities with regular scheduled flights to Southeast Asia, East Asia, Australia and Europe. The airline officially joined the SkyTeam global alliance in 2014 to expand its international network even further.

Garuda Fleet

Airbus A300

The Airbus A300 is a short to medium range, wide-bodied, twin-aisle, twin-engine jet airliner. Garuda’s fleet currently comprises of the A330-200 and A330-300 Airbus. The A330-200 features 222 seats in total – 36 in Executive (Business) Class and 186 seats in Economy Class. The newer model Airbus A330-300 features 257 seats in total - 42 in Executive (Business) Class and 215 seats in Economy Class. Garuda employs the Airbus for their Asia-Pacific routes on the following destinations (Shanghai, Osaka, Beijing, Hong Kong, Melbourne and Sydney). Also featured onboard the AVOD (Audio and Video On-Demand) entertainment system available on every seat.

Garuda Fleet

Boeing 737

The Boeing 737 is a short to medium range, narrow-bodied, twin-jet airliner. Garuda’s fleet currently comprises of the following models: Boeing 737-300, 737-500 and the 737-800NG from Boeing's Next Generation series, all employed for the airlines short-haul routes. The Boeing 737-300 features 110 seats and the 737-500, 96 seats in a two class configuration for Executive (Business) and Economy Class, with 2 cockpit and 5 cabin crew onboard. Overhead TVs are available for passengers and placed throughout the plane. Boeing's Next Gen model 737-800 seats up to 156 passengers in total, with 12 seats in Executive (Business) Class and 144 seats in Economy. Also featured onboard the AVOD (Audio and Video On-Demand) entertainment system available at every seat.

Garuda Fleet

Boeing 747

The Boeing 747 is a wide-bodied commercial jet airliner, also known as the Jumbo Jet. Garuda’s fleet currently comprises of the Boeing 747-400 used primarily for charter, hajj flights and operational reasons, to meet additional demand for long haul flights.

The aircraft features 428 seats in a two class configuration with 42 seats in Executive (Business) and 386 seats in Economy Class. Also featured onboard the AVOD (Audio and Video On-Demand) entertainment system.

Garuda Fleet

ATR 42

The ATR 72 is a turboprop twin-engine regional airliner, a stretched variant of the ATR 42 model. Garuda’s fleet currently comprises of the ATR 72-600, used primarily on pioneer routes for airports unable to handle a jet aircraft.

The ATR 72-600 features up to 74 seats in a single class configuration, without a separate Executive (Business) Class section. The aircraft is operated by 2 cockpit crew with 2 cabin crew onboard.


Garuda Travels - Holidays in Indonesia

Garuda Indonesia Holidays offers an array of new and exciting package deals catering to travellers who are after exclusive offers with unbeatable travel and accommodation deals! And best yet, it's all taken care of when you fly + stay + play, so head across to the Garuda Indonesia Holidays website: ( ) to arrange your bookings from the comfort of your smart-phone or computer. Call to speak with the Holiday experts on their Customer Care line: 021 2955 3000

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