Check-in And Baggage Allowance
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How To Check-In?
Online check-in is not mandatory for Garuda Indonesia, however it helps to avoid the queues at the airport. If you don't choose to check-in via the online system just show up to the airport leaving enough time, present your e-ticket at the Garuda Indonesia counter and you will be checked in with no hesitation.
On the following page you will find detailed information of the check-in process.
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Garuda Airport Check-in
Garuda Indonesia airport check-in strongly advises passengers to arrive at the airport at least 1 (one) hour before flight departure time for domestic travel and 2 (two) hours before flight departure time for international sectors. With these times in mind it is preferable to arrive at the airport earlier than expected.
Garuda Web Check-in (Online / Internet)
Garuda Indonesia web/online check-in is an alternative option available for passengers via the internet to simplify and reduce waiting time at airports. The online check-in option is available for domestic and international flights from 24 hours before the flight, and up to 4 hours before departure. Except for the departure city of Jakarta (CGK) for domestic destinations, the service is available from 24 hours and up to 2 hours before flight departure.
Garuda Mobile Check-in
With Garuda Indonesia mobile check-in, passengers can make a seat selection with ease using Garuda's mobile app via their smartphone from 24 hours and up to 4 hours before flight departure. Except for the departure city of Jakarta (CGK) for domestic destinations, the service is available from 24 hours and up to 2 hours before flight departure.
Garuda Check-in Time
It is crucial to arrive early to the airport and allow enough time before boarding your flight, as it's often hard to predict how long everything is going to take. Passengers should show up at the airport with enough time to complete all ticketing, baggage checks, security clearance procedures and arrive at the gate ready to board. If passengers don't complete the check-in process, they will risk losing their flight and change fees may apply.
Check-in is required at least 1 (one) hour before scheduled departure. The flight gate closes 30 minutes before departure and 45 minutes prior to departure for an Middle East flight.
As part of the Garuda Indonesia Plus-Plus Economy Class service, early check-in is available throughout their domestic network in Indonesia.
30 minDomestic Flights
60 minInternational Flights
The boarding pass contains a barcode including information of seat number, departure time and flight route.
To obtain the boarding pass a passenger can check-in online from the comfort of their home/office or hotel. The e-boarding pass will be sent to the email address, and then should be printed out. Online check-in allows passengers to check-in luggage in advance, select preferred seat, meal options (if available) amongst other options before boarding the flight. Upon arrival at the airport, the boarding pass must be shown to the Garuda Indonesia airline officer.
You may also skip the online check-in and get your boarding pass at the airport counter.
Passengers can also take advantage of the airlines BPTV Promo - Boarding Pass True Value offer. The post flight promo product is valid within 7 days from the date printed on the boarding pass. BPTV Promo offers passengers a range of exceptional benefits offered by Garuda Indonesia and its valued partners. Passengers are required to show their used Garuda boarding pass or GarudaMiles card to GA partners to obtain special rates. The program allows customers to sample, and explore hotels, resorts, spas, shopping venues, attractions, car rentals and marvellous places to dine. True value indeed, with a bunch of exciting offers for customers to enjoy!
Garuda Indonesia Baggage Allowance
Garuda Baggage Allowance: Domestic
Garuda Indonesia's domestic sector ensures passengers may carry free of charge hand baggage up to 7kg in weight. Maximum dimensions are as follows: length 56cm, width 36cm, depth 23cm which include wheels, handles, side-pockets. Baggage should be suitable for placing in the closed overhead locker or under your seat for a comfortable flight experience. A fully collapsible wheelchair and other specialised equipment to support incapacitated passenger are free on domestic sectors. Garuda's checked baggage allowances range from 20kg for Economy, 30kg for Business and 40kg for First Class passengers as specified by the airline.
20+ kgChecked Baggage
7 kgCabin Baggage
Garuda Baggage Allowance: International
Garuda Indonesia's baggage allowance for international travel is smooth sailing. Passengers may carry without additional charges hand baggage weighing up to 7kg, and should be suitable for placing in the closed overhead locker or under the passengers seat. Maximum dimensions are as follows: length 56cm, width 36 cm, depth 23cm. A fully collapsible wheelchair and other specialised equipment to support incapacitated passenger are free on international sectors. The total checked baggage allowance across all classes for one piece of luggage is 30kg for Economy, 40kg for Business and 50kg for First Class passengers as specified by the airline.
30+ kgChecked Baggage
7 kgCabin Baggage
Free Baggage Allowance for Passengers Travelling Together
Free Baggage Allowance (FBA) consists of two or more passengers travelling together as one party to a common destination point and or stopover via the same flight. They must present themselves and their baggage for travelling at the same time and place and will be permitted a total free baggage allowance equal to the combination of their individual free baggage allowance. Baggage in excess of the combined maximum allowance will be subject to charges advised by the airline.
Baggage Allowance for Children and Infants
For domestic travel the total free checked Garuda baggage allowance for children (aged above 2 years) is 20kg for Economy, 30kg for Business and 40kg for First Class passengers. The infant Garuda baggage allowance for Economy / Business class is 10kg and 20kg for First Class.
Please note: Garuda Indonesia has imposed a baggage policy to ensure that each single piece of checked-in item or baggage does not exceed 32 kg or fees will apply.
For international travel the total free checked Garuda baggage allowance for children with 1 (one) piece of luggage is 30kg for Economy, 40kg for Business and 50kg for First Class passengers.
Infants on domestic and international sectors not entitled to a seat will be allowed 10kg and in addition 1 (one) checked or carry-on fully collapsible stroller/pushchair or infants carrying basket or infants car seat, which may be carried into the passenger cabin area subject to availability of space.
Excess Baggage Charge
Garuda Indonesia applies an excess baggage charge to overweight baggage for all domestic and international flights. The domestic sector has a fixed price for its excess baggage - 1.5% of the standard fee per kilogram.
Please visit Garuda General Baggage Rules page to learn more about Garuda baggage fees and regulations.
Garuda's flight numbers operated by other carriers under code share, joint operations or similar cooperations with other carriers are excluded from specific excess baggage charges, however their own/exclusive rates and policy apply.
Sporting Equipment and Musical Instrument Regulations
All sporting equipment and any portable musical instrument will be included in the applicable passengers Free Baggage Allowance (FBA) according to their actual fare paid. If the baggage containing sporting equipment or musical instrument is over the passenger (FBA) weight, excess baggage rates will be imposed. Bicycles are permitted on Garuda Indonesia flights, however the maximum weight allowed for bicycles is up to 30kg. If the weight is over the allowed weight of 30kg, excess baggage charges will apply.
In the unfortunate case of missing baggage, Garuda Indonesia provides a convenient option for obtaining current information regarding the status of your mishandled or missing baggage. All you need to do is to visit the Baggage Tracing page where you can provide your name and enter the file reference number given to you by the Garuda Indonesia baggage service staff. Then, click “submit” button and the system will inform you of the status of your lost baggage.
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