It has been announced, that popular low-cost airline Tigerair Mandala will stop all its operational flights starting from July 1, 2014. The announcement was made to Singapore Stock Exchange in the evening of June 18.
The failure of Tigerair Mandala is probably caused by the situation on Indonesian low-cost airline industry market, that lately has become increasingly competitive. It is diffucult to fight with Lion Air, AirAsia or Citilink, that currently are at the top of customers’ choice. Santoso Eddy Wibowo – an Indonesian director of air transportation – said what happened to Mandala is an effect of free market, and we have to be preapred that similar situations can happen in the future with other airlines.
In order to get help with a refund process you may contact Tiket2 Customer Care at: (+62) 81 22444 0000 or get in touch directly with Tigerair Mandala support at (+62 21) 2939-6688.
Please note that the passengers of Tigerair Singapore will be not effected by the airline shutdown.