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Citilink Call Center Number
0804 1 08 08 08
PT Citilink Offices
Visit the Citilink office to find more in-depth information about the airline and its flights. You can also contact Citilink by visiting their website or contacting the airline’s call center. Our Tiket2 Customer Care line is also available to provide assistance 24 hours a day and seven days a week.
Citilink Jakarta Office
Jl. Gunung Sahari Raya No.52
Citilink Makassar Office
Sultan Hasanuddin International Airport
Jalan Raya Airport No. 1
Citilink Medan Office
Kuala Namu Airport
Jl. Bandara Internasional Kualanamu
Medan, Sumatera Utara
Citilink Bali Office
Ngurah Rai International Airport
Jl. Raya Gusti Ngurah Rai
Citilink Surabaya Office
Jl. Ir. Haji Juanda
Citilink Bali Office
Lombok International Airport
Jl. By Pass Bil
Praya, Lombok, Nusa Tenggara Barat
Citilink Passenger Rating
Citilink is the first low-cost airline I’ve used that doesn’t make me feel like I’m paying more than a traditional airline by the time I’m done with the hidden fees. I was surprised by the cleanliness of the cabin and the hospitality of the crew on my most recent flight from Jakarta to Denpasar. Even better, I didn’t have to pay every step of the way. There’s no doubt I’ll fly with them again.
I fly with low-cost airlines throughout Indonesia all of the time, and I have to say that Citilink is by far the best. The service is exceptional and the cabin is far more comfortable (and cleaner) than the alternatives, such as Lion Air. The prices are also always comparable, so I never opt for a different airline when Citilink is an option. Just be sure to bring some cash on board to purchase snacks, because they’re not free on most flights.
Finally! A low cost airline that’s comfortable, on time and doesn’t charge me for the smallest things. My recent flight from Jakarta to Makassar went off without a glitch. We left on time (unlike a number of low-cost airlines I have flown), arrived on time, and the crew granted my request of sitting in an exit row for added leg room. I was so happy to enjoy efficient and friendly service for an affordable price.
Citilink uses the Airbus A320-200 aircraft on every flight route. Citilink currently operates 35 Airbus A320-200 aircraft with an average fleet age of under 5 years. The airline constantly rejuvenates its fleet, and it has recently placed an order for a number of brand-new Airbus A320neo aircraft.
Citilink has never suffered a major aircraft mishap. It is listed as the top airline in Indonesia in terms of flight safety records.
The Airbus A320-200 is a small-bodied aircraft designed for short and medium range flights. The aircraft is used by countless international airlines as a safe and convenient plane for shorter hauls. The Airbus A320-200 has no rivals aside from the similar Boeing 737-800. These two types of aircraft are some of the aviation industry’s best sellers.
The Airbus A320-200 is a variation of the A320 family. Also included in the family are the A318, A329 and A32. The A320 is the oldest aircraft in the group. It has been used throughout the aviation industry since 1984. The Airbus A320-200 pioneered the fly-by-wire and side-stick airplane technologies. Through the decades, the A320 has made extensive progress in terms of safety, comfort, ease of operation and fuel efficiency. The aircraft has a cruising range of up to 12,000 kilometers, and Citilink’s Airbus A320-200s feature one class (economy) with 180 passenger seats.
The neo Airbus A320-200 is a more advanced and sophisticated version of the A320-200. Since 2006, the Airbus has been under a modernization program that has resulted in a more aerodynamic design, an added sharklet on the wing, a more spacious cabin and one of the most advanced air purification systems in the industry. The aircraft A320neo is 15-percent more fuel efficient than its predecessors due to these changes.
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Customer Service 24/7
(+62) 81 22444 0000
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Our friendly Customer Care Team provides fast responses to your questions 24 hours a day. Make sure you visit our Help pages where a wide range of topics is covered. We are also available on Live Chat and social media.