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Citilink Call Center Number

0804 1 08 08 08

Customer Service Citilink

Citilink Info Pages

We have prepared for you a set of pages with both basic and in-depth informations about Citilink:

Citilink Promotions

Everyone loves a good deal. On those pages you will find varius promotions, exclusive discounts and last minute deals from Citilink . Save money, travel cheap!

Citilink Airplane

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PT Citilink Offices

Visit the Citilink office to find more in-depth information about the airline and its flights. You can also contact Citilink by visiting their website or contacting the airline’s call center. Our Tiket2 Customer Care line is also available to provide assistance 24 hours a day and seven days a week.

Citilink Jakarta Office

Ticketing Office
Jl. Gunung Sahari Raya No.52
Jakarta Pusat 

Citilink Makassar Office

Sultan Hasanuddin International Airport
Jalan Raya Airport No. 1
Makassar, Sulawesi

Citilink Medan Office

Kuala Namu Airport
Jl. Bandara Internasional Kualanamu
Medan, Sumatera Utara

Citilink Bali Office

Ngurah Rai International Airport 
Jl. Raya Gusti Ngurah Rai
Denpasar, Bali

Citilink Surabaya Office

Terminal 1A
Juanda Airport
Jl. Ir. Haji Juanda

Citilink Bali Office

Lombok International Airport
Jl. By Pass Bil
Praya, Lombok, Nusa Tenggara Barat

Citilink Contact


PT Citilink Indonesia
Menara Citicon, 16th Floor
Jl. S. Parman Kav. 72 Slipi
Jakarta Barat 11410

Citilink Passenger Rating

4.6/5From 3957 Votes

Safety Rating
Seat Comfort Rating
Food Rating
Punctuality Rating

Citilink Safety


Citilink uses the Airbus A320-200 aircraft on every flight route. Citilink currently operates 35 Airbus A320-200 aircraft with an average fleet age of under 5 years. The airline constantly rejuvenates its fleet, and it has recently placed an order for a number of brand-new Airbus A320neo aircraft.

Safety Record

Citilink has never suffered a major aircraft mishap. It is listed as the top airline in Indonesia in terms of flight safety records.


The Airbus A320-200 is a small-bodied aircraft designed for short and medium range flights. The aircraft is used by countless international airlines as a safe and convenient plane for shorter hauls. The Airbus A320-200 has no rivals aside from the similar Boeing 737-800. These two types of aircraft are some of the aviation industry’s best sellers.

Citilink Fleet

Airbus A320-200

The Airbus A320-200 is a variation of the A320 family. Also included in the family are the A318, A329 and A32. The A320 is the oldest aircraft in the group. It has been used throughout the aviation industry since 1984. The Airbus A320-200 pioneered the fly-by-wire and side-stick airplane technologies. Through the decades, the A320 has made extensive progress in terms of safety, comfort, ease of operation and fuel efficiency. The aircraft has a cruising range of up to 12,000 kilometers, and Citilink’s Airbus A320-200s feature one class (economy) with 180 passenger seats.

citilink Fleet

Airbus A320-200neo

The neo Airbus A320-200 is a more advanced and sophisticated version of the A320-200. Since 2006, the Airbus has been under a modernization program that has resulted in a more aerodynamic design, an added sharklet on the wing, a more spacious cabin and one of the most advanced air purification systems in the industry. The aircraft A320neo is 15-percent more fuel efficient than its predecessors due to these changes.

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Customer Service 24/7

(+62) 81 22444 0000

Book a ticket online or over the phone!

Our friendly Customer Care Team provides fast responses to your questions 24 hours a day. Make sure you visit our Help pages where a wide range of topics is covered. We are also available on Live Chat and social media.