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How To Check-In?
Online check-in is not required by Citilink. However, checking-in online will help you avoid long check-in lines at the airport. If you do not wish to check-in online, arrive at the airport early to present your ticket and identification to the Citilink representative at the check-in counter.
Citilink Airport Check-in
Citilink encourages passengers to check-in at the airport roughly 1 hour before departure for domestic flights and 2 hours before departure for international flights. The earlier you arrive at the airport, the more quickly you will move through the check-in process and be ready to board your Citilink flight.
Citilink Web Check-in (Online / Internet)
Citilink offers online check-in as an alternative to checking-in at the airport on the day of departure. The online check-in process eliminates the need to stand in a long check-in line when you arrive at the airport on the day of departure. Online check-in for Citilink flights can be performed as early as 24 hours before departure and as late as 4 hours before departure.
Citilink Mobile Check-in
Check-in for your Citilink flight on your smartphone to choose your preferred in-flight seat before departure. The smartphone check-in capability is available as early as 24 hours before your flight’s departure and as late as 2 hours before departure.
Citilink Check-in Time
There are a number of procedures that you will have to undergo at the airport before departing on your Citilink flight. Arrive early for your flight to complete the check-in process, check your luggage, pass through security check systems and await the boarding process. When you allow yourself more time at the airport before your flight, you enjoy a less rushed and more stress-free flying experience.
The Citilink check-in counters will open 2 hours before the scheduled time of departure. You must check-in at least 30 minutes before your flight’s departure time. Keep in mind that check-in times may vary between airports and Citilink flights.
30 minDomestic Flights
30 minInternational Flights
The boarding pass features a barcode that contains your seat number, flight time and time of departure. When checking in online, you will receive an e-boarding pass that will be sent directly to your email. This boarding pass can be printed and presented to the airport officials. The online check-in process and e-boarding pass allow you to check your luggage and choose a seat assignment before you arrive at the airport. If you do not wish to check-in online, you’ll receive your boarding pass from the Citilink agent when you check-in at the airport.
Citilink Baggage Allowance
Citilink Baggage Allowance: Domestic
Economy class passengers are allowed to carry cabin luggage weighing up to 7 kg with dimensions of 56 cm X 36 cm X 23 cm. Luggage in the cabin may not exceed 7 kg. Wheeled bags are welcome in the cabin as long as they fit within the above weight and size requirements.
20+ kgChecked Baggage
7 kgCabin Baggage
Citilink Baggage Allowance: International
For international flights, Citilink allows passengers to check 10 kg of luggage without any additional costs. Excess baggage is charged 35,000 IDR per kg, and additional pieces of luggage will be charged 150,000 IDR per 10 kg.
10+ kgChecked Baggage
7 kgCabin Baggage
Free Baggage Allowance for Passengers Travelling Together
Citilink makes it easy for you to travel with your friends, family or coworkers on the same flight. The total luggage of your group will be checked at the same time, and if one passenger is carrying excess baggage, the price will be calculated and charged to that individual passenger. Other members of the group will not have to pay additional fees if one member’s baggage is overweight.
Baggage Allowance for Children and Infants
Citilink allows a luggage capacity of 20 kg for children older than 2 years. Infant passengers, under the age of 2, are allowed 10 kg of luggage.
Excess Baggage Charge
Citilink charges additional fees for overweight, or excess, baggage. Excess baggage is charged 35,000 IDR kg per kilogram. Additional pieces of luggage will be charged 150,000 IDR per 10 kg.
If your baggage is lost while flying with Citilink, the airline will locate or replace it. Show proof of your luggage registration to the Citilink airport personnel, and your lost baggage will immediately be processed. Citilink’s liability for the loss, delay or damage of luggage is limited unless a higher value is declared and paid for at check-in. The airline’s accountability for lost baggage during domestic travel and international travel varies.
Citilink Passenger Rating
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