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Call Center Number +62 21 2927 0999
+62 804 1333 333
PT AirAsia Offices
To find out more about Air Asia’s services and flights, contact our Tiket2 Customer Service helpline or visit one of our Air Asia Sales Offices here.
AirAsia Bali Office
Sun Boutique Hotel
JL.Sunset Road No.23, Kuta - Bali
Operational Hour : 08:00am - 08:00pm (everyday)
AirAsia Medan Office
Kualanamu International Airport,
Deli Serdang, Sumatera Utara
AirAsia Jakarta Office
Jl. Bandara Soekarna Hatta
Cengkareng, Jakarta 19110
Terminal 3 Soekarno Hatta Airport, Jakarta.
AirAsia Surabaya Office
Lobby International Terminal,
Juanda International Airport
Jalan Raya Juanda
Surabaya, Jawa Timur
AirAsia Lombok Office
JLobby Departure Area
Lombok International Airport ( LOP ) Praya,
Lombok, Nusa Tenggara Barat
AirAsia Yogyakarta Office
Adisutjipto International Airport
Yogyakarta 55282, Jl. Solo KM 9
Yogyakarta, Jawa Tengah
AirAsia Passenger Rating
I travel throughout Indonesia every year to surf, and AirAsia has been my go-to airline for years. They also seem to be getting better on every trip. Unlike some other low-cost carriers, AirAsia really cares about being on time, so I often find myself boarding flights while others are being delayed or cancelled. The prices are also extremely affordable for how reliable the airline is, so I choose them every time.
I fly from Denpasar to Jakarta often and almost always choose AirAsia. The flight attendants are always considerate and helpful, and although they don’t offer free food or drinks, they always seem affordable enough to buy. The seats are comfortable, and I love checking out their monthly magazine during flight. Overall, I appreciate AirAsia’s low prices, comfortable cabin and reliability. I’ll definitely continue to choose them over the competition.
I was sad to finish my vacation in Bali and head back to Bangkok, but my flight on AirAsia seemed to make it a bit better. The cabin crew was super friendly, and the seats were far more comfortable than on my recent flight with Lion Air. The boarding process was quick and painless, the flight was on time and my bags made it to Bangkok without any problems. I was happy to have such a smooth flight after such a wonderful vacation.
AirAsia Frequent Flyer
Air Asia offers their Air Asia BIG frequent flier program to their loyal customers. This program is the first to be offered by the company. It rewards loyal Air Asia customers in the form of BIG Points. BIG Points can be exchanged for special Air Asia gifts or even free flights to your favorite destinations.
Big Loyality Programme
The BIG Family
Air Asia customers joining the BIG Family become Air Asia BIG Shot members. By becoming an Air Asia Big Shot member, you’ll benefit from collecting points that can be exchanged for exclusive offers. Collect points from your frequent flights, and you’ll quickly acquire a free flight with Air Asia. To join the Air Asia BIG family, visit their website or call the Air Asia helpline.
AirAsia Flight Attendant and Stewardess
The moment you set foot in the airport, on an Air Asia plane or arrive at your destination, you’ll enjoy the unbeatable customer service offered by AirAsia representatives and flight attendants. The AirAsia Indonesia staff will serve you with friendly smiles and hospitality at all times. They’re ready to assist you in the process of checking in, boarding at the gate, on the plane, and upon arrival at your destination.
Air Asia currently operates 188 Airbus A320-200 aircraft for domestic and international flights. Additionally, Air Asia operates 20 Airbus A330-300 Air Asia X aircraft. This makes Air Asia the largest Airbus operator in the world. Even more, the airline has recently placed an order for 300 Airbus A320neo aircraft, the newest and most modern of the A320 models. These aircraft will begin operation in early 2016.
The Air Asia airline, as a whole, has been declared to have a clean safety record, despite the incident with flight QZ8501 in 2014.
All Air Asia flights, domestic and international, use Airbus A320-200 aircraft. Air Asia X flights use the Airbus A330-300 aircraft.
Air Asia operates the A320-200 aircraft on all domestic and international flights. This aircraft is specifically designed for short and medium haul flights. The Air Asia A320-200 aircraft is equipped with 32 “hot seats” and 138 economy seats. Hot seats are those within the first five rows of the economy class. Passengers in the hot seats are served first and enjoy the benefit of getting off the plane faster than other passengers.
Air Asia X adalah afiliasi penerbangan maskapai Air Asia khusus melayani penerbangan internasional berjangka panjang. Seluruh penerbangan Air Asia X menggunakan pesawat Airbus A330-300. Model pesawat Airbus A330 didesain khusus untuk penerbangan jangka medium ke panjang. Pesawat ini terdiri dari 12 kursi bisnis dan 365 kursi ekonomi. Kursi bisnis di pesawat ini berbentuk flatbed dengan fasilitas premium seperti daya colok listrik universal, lampu baca, meja lipat, dan pengaturan sandaran kepala dan kaki. Kursi bisnis terletak di dua baris pertama pesawat. Kursi ekonomi terdiri atas konfigurasi 3-3-3 (konfigurasi 2-3-2 untuk 8 barisan terakhir).
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(+62) 81 22444 0000
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