AirAsia Contact

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Call Center Number +62 21 2927 0999
+62 804 1333 333

Customer Service AirAsia

Airasia Info Pages

We have prepared for you a set of pages with both basic and in-depth informations about AirAsia:

AirAsia Promotions

Everyone loves a good deal. On those pages you will find varius promotions, exclusive discounts and last minute deals from AirAsia . Save money, travel cheap!

AirAsia Airplane

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PT AirAsia Offices

To find out more about Air Asia’s services and flights, contact our Tiket2 Customer Service helpline or visit one of our Air Asia Sales Offices here.

AirAsia Bali Office

Sun Boutique Hotel
JL.Sunset Road No.23, Kuta - Bali
Operational Hour : 08:00am - 08:00pm (everyday)

AirAsia Medan Office

Arrival Terminal,
Kualanamu International Airport,
Deli Serdang, Sumatera Utara

AirAsia Jakarta Office

Jl. Bandara Soekarna Hatta
Cengkareng, Jakarta 19110
Terminal 3 Soekarno Hatta Airport, Jakarta.

AirAsia Surabaya Office

Lobby International Terminal,
Juanda International Airport
Jalan Raya Juanda
Surabaya, Jawa Timur

AirAsia Lombok Office

JLobby Departure Area
Lombok International Airport ( LOP ) Praya,
Lombok, Nusa Tenggara Barat

AirAsia Yogyakarta Office

Adisutjipto International Airport
Yogyakarta 55282, Jl. Solo KM 9
Yogyakarta, Jawa Tengah

AirAsia Contact


AirAsia Berhad LCC Terminal
Jalan KLIA S3, Southern Support Zone,
KLIA; Sepang, Selangor Darul
Ehsan  64000 Malaysia

AirAsia Passenger Rating

4.5/5From 5751 Votes

Safety Rating
Seat Comfort Rating
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Punctuality Rating
AirAsia Service

AirAsia Frequent Flyer

Air Asia offers their Air Asia BIG frequent flier program to their loyal customers. This program is the first to be offered by the company. It rewards loyal Air Asia customers in the form of BIG Points. BIG Points can be exchanged for special Air Asia gifts or even free flights to your favorite destinations.

Big Loyality Programme

When enrolled in the Air Asia BIG program, you will receive 1 point for every 2 MYR (Malaysian Ringgit) you use to buy tickets. The points you acquire by purchasing tickets can later be exchanged for free airline tickets or accommodations at the Tune Hotel in Malaysia and a number of other hotels throughout Indonesia. You must acquire at least 4,500 BIG points to fly free with Air Asia.

The BIG Family

Air Asia customers joining the BIG Family become Air Asia BIG Shot members. By becoming an Air Asia Big Shot member, you’ll benefit from collecting points that can be exchanged for exclusive offers. Collect points from your frequent flights, and you’ll quickly acquire a free flight with Air Asia. To join the Air Asia BIG family, visit their website or call the Air Asia helpline.

AirAsia Flight Attendant and Stewardess

The moment you set foot in the airport, on an Air Asia plane or arrive at your destination, you’ll enjoy the unbeatable customer service offered by AirAsia representatives and flight attendants. The AirAsia Indonesia staff will serve you with friendly smiles and hospitality at all times. They’re ready to assist you in the process of checking in, boarding at the gate, on the plane, and upon arrival at your destination.

AirAsia crew

AirAsia Safety


Air Asia currently operates 188 Airbus A320-200 aircraft for domestic and international flights. Additionally, Air Asia operates 20 Airbus A330-300 Air Asia X aircraft. This makes Air Asia the largest Airbus operator in the world. Even more, the airline has recently placed an order for 300 Airbus A320neo aircraft, the newest and most modern of the A320 models. These aircraft will begin operation in early 2016.

Safety Record

The Air Asia airline, as a whole, has been declared to have a clean safety record, despite the incident with flight QZ8501 in 2014.


All Air Asia flights, domestic and international, use Airbus A320-200 aircraft. Air Asia X flights use the Airbus A330-300 aircraft.

Airasia Fleet

Airbus A320-300

Air Asia operates the A320-200 aircraft on all domestic and international flights. This aircraft is specifically designed for short and medium haul flights. The Air Asia A320-200 aircraft is equipped with 32 “hot seats” and 138 economy seats. Hot seats are those within the first five rows of the economy class. Passengers in the hot seats are served first and enjoy the benefit of getting off the plane faster than other passengers.

Airasia Fleet

Airbus A330-300

Air Asia X adalah afiliasi penerbangan maskapai Air Asia khusus melayani penerbangan internasional berjangka panjang. Seluruh penerbangan Air Asia X menggunakan pesawat Airbus A330-300. Model pesawat Airbus A330 didesain khusus untuk penerbangan jangka medium ke panjang. Pesawat ini terdiri dari 12 kursi bisnis dan 365 kursi ekonomi. Kursi bisnis di pesawat ini berbentuk flatbed dengan fasilitas premium seperti daya colok listrik universal, lampu baca, meja lipat, dan pengaturan sandaran kepala dan kaki. Kursi bisnis terletak di dua baris pertama pesawat. Kursi ekonomi terdiri atas konfigurasi 3-3-3 (konfigurasi 2-3-2 untuk 8 barisan terakhir).

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Customer Service 24/7

(+62) 81 22444 0000

Book a ticket online or over the phone!

Our friendly Customer Care Team provides fast responses to your questions 24 hours a day. Make sure you visit our Help pages where a wide range of topics is covered. We are also available on Live Chat and social media.