Booking Ticket Online
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How To Book AirAsia Ticket Online?
1. Find Flights
You can always locate the best deals on AirAsia airline tickets here on our website. Use our ultra-fast online search engine to find the cheapest AirAsia ticket prices to destinations across Indonesia and throughout Asia Pacific.
2. Purchase Online
After locating your desired AirAsia ticket, you can choose one of three ways to pay. You have the option of using a credit card, e-payment method, or paying through your personal bank account via ATM. Always make sure the logo of your credit card, e-payment option, or bank is displayed on our website before attempting to book your ticket.
3. Receive e-Ticket
Upon confirmation of payment, we will send your purchased airline ticket in the form of an e-ticket to the email address you provided. An e-ticket works the same as a typical paper ticket, but your booking details are held electronically. This means you enjoy a more convenient and safe ticket purchasing and handling experience. Print the e-ticket or save it in your smartphone to present to the airline service staff.
4. Show e-Ticket on Airport
When flying with AirAsia, you do not need to print your e-ticket to check-in at the airport. Simply show the airline personnel the email you received from us or present them with your booking code. Don’t forget to bring a form of personal identification that matches the information provided on your e-ticket.
Booking an AirAsia ticket on our website is easy. Simply choose your destination and departure date, and we’ll locate the best available AirAsia flights for the lowest prices. You’ll then be asked to enter your personal information and passport number. Once you receive your booking confirmation via email, you’ll be able to pay for your ticket within a given time limit. Complete the payment process, and we’ll send you an e-ticket that you can print out or display on your smartphone upon checking-in at the airport.
Booking On Your Mobile (HP)
AirAsia tickets can also be booked on your smartphone through our mobile website, without the need to download an app. Our website supports Blackberry, Android, Apple and Windows phones.
Booking Over a Phone
You can also call our Customer Care team at (+62) 81 22 444 0000 to book your AirAsia ticket over the phone. Our Customer Care Service is open 24 hours a day, and we’re always prepared to help book your airline ticket easily, efficiently and safely. By talking to our helpful staff members, you’ll be able to communicate which class ticket you prefer as well as your seat, luggage, and other needs.
AirAsia Passenger Rating
Availiable on all AirAsia flights
Availiable on some AirAsia flights
Availiable on some AirAsia flights
AirAsia is known as the top low-cost airline in the world. AirAsia can transport you to 60 unique destinations across the region for amazingly low ticket prices.
Make your flight with AirAsia more comfortable by opting for a Premium Flex Fare. This fare offers more flexibility and benefits, including the ability to choose your own seat and enjoy a complimentary meal. You will also receive priority check-in, Xpress boarding, and Xpress baggage services.
Opt for an even more pleasant and comfortable AirAsia experience by upgrading to a Premium Flatbed seat. You’ll enjoy the same luxuries provided in the Premium Flex class with the addition of a flatbed seat, universal power plugs, pillows, and blankets for an even higher level of in-flight comfort. Premium Flatbed seats are only available on long-distance international flights.
What is the booking code?
Once you’ve completed the booking process using our quick and easy online service, we’ll assign you a booking code. Each booking code is unique and includes a combination of 4-5 letters and numbers, such as HEJS or C6YH.
You can locate your booking code on the sidebar while booking, in our confirmation email, or via an SMS that we send. This code helps us locate your booking quickly if you have any questions about your reservation.
Do I need to reconfirm my flight?
You do not need to reconfirm your reservation with us or AirAsia before your flight. However, if you have any questions about your ticket, our Customer Care Service team is available 24 hours a day. Simply call (+62) 81 22 444 0000, live chat with a representative, or fill out our online contact form to get in touch with us. Don’t forget to include your booking code whenever you reach out to our Customer Care team.
Can I have a window seat?
Seat preferences such as the window seat are not available during the booking process. Seat allocation is part of the check-in, and for some routes can be done by a passenger if he/she is chooses to check-in online. If the seat assign is not available during the online check-in, try to arrive early at the airport and ask for the window seat at the Air Asia check-in coutner - although it is always subject to availability
How To Check My Booking Status?
After purchasing your tickets through our website, you will receive an AirAsia e-ticket sent your email as proof of booking completion. Upon receipt of this email, you will not need to check your booking status or reconfirm your reservation. However, if you have any questions regarding your ticket, feel free to contact us by phone at (+62) 81 22 444 000, via our live chat service, or through our online contact form .
Do you accept group bookings?
That’s right! We accept group orders for those who want to travel together. AirAsia implements a minimum requirement of at least 10 people per group when placing a group booking.
Contact our Customer Service team at (+62) 81 22 444 0000 for the latest information on group bookings and help placing your order online.
TRAVELLING WITH KIDS
AirAsia Regulations For Infants and Children
AirAsia charges an additional fee to passengers carrying an infant between the ages of 9 days and 2 years. As long as the return flight is booked at the same time as the departing flight, the baby is still considered an infant if he or she turns 2 years old before the return flight. Passengers between the ages of 2 years and 12 years will be charged the cost of children's ticket.
Child/Infant Ticket Fares
You will be charged a fee for your infant when flying with AirAsia. Special tickets must also be purchased for children at the same price as adult tickets.
WHEN SOMETHING GOES WRONG
Ticket Changes / Refunds / Cancellations
In accordance to ticket flexibility for AirAsia flights purchased on our Tiket2 website, specific airline rules and conditions still apply. If you have any questions regarding your booking, call our Customer Care line at (+62) 81 22 444 0000. We’re here to help 24 hours a day.
AirAsia does not provide refunds for booked tickets. However, you are able to request a refund for the airport tax, and you are entitled to apply for a full refund if the airline is at fault for errors made. You will be charged a fee for refund processing, and processing fees vary depending on the departure airport. You may also contact our Customer Care line at (+62) 81 22 444 0000, and we will be happy to help with your refund concerns.
Air Asia does not accept booking cancellations after the booking process has been completed. However, if an AirAsia flight is cancelled due to a number of conditions, you will be given the option to schedule another flight at no additional cost. For more information on flight cancellations, contact our Customer Care line at (+62) 81 22 444 0000.
Name / Time Changes
We are unable to make name or time changes to completed AirAsia bookings. However, you are able to request a corrective name to change the incorrect spelling of a name or the order of the first and last names. Please contact our Customer Care line at (+62) 81 22 444 0000 for help making corrective name changes.
AirAsia passengers can request a class upgrade from the Low Fare class to the Premium Flex or Premium Flatbed classes. Simply contact our Customer Care team as soon as possible at (+62) 81 22 444 0000 to make a specific upgrade change. Once we receive your request, you’ll be asked to pay a ticket change fee as well as the upgrade price difference. Our team will notify AirAsia of the upgrade change, then contact you directly with confirmation.
Fly easier and safer on your next adventure with the use of an e-ticket! Here at Tiket2, we issue e-tickets for flights on AirAsia and numerous other airlines listed on our site. Using an e-ticket is a more secure and practical way to travel, because your data is stored on your very own electronic devices. You can always rest assured that your e-ticket will offer a less stressful and more enjoyable travel experience.
We accept ATM / bank transfers, e-payments and credit cards
Customer Service 24/7
(+62) 81 22444 0000
Book a ticket online or over the phone!
Our friendly Customer Care Team provides fast responses to your questions 24 hours a day. Make sure you visit our Help pages where a wide range of topics is covered. We are also available on Live Chat and social media.