Delta Air Lines Customer Service — Get Help Fast. Contacts, Phone Numbers, Call Centers, Live Chat, Emails (2024 Guide)
Undoubtedly, Delta Air Lines is one of the most reliable airlines in North America. Its customer service is top-notch: contact via call centers, sales offices, emails, and airport helpdesks are responsive and often work 24/7. However, there can be occasions when things go south and busy call centers won't answer your calls immediately.In this article, our experts have compiled the best ways (and important tips) to get in touch with Delta staff for quick assistance and troubleshooting. Not only in the US, but all over the world when traveling abroad.
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How to contact Delta Air Lines?
We know it all too well. Hours of waiting at a helpline just to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. Contacting customer service for any issue or concern can prove challenging and universally frustrating.
The goal of this article is to help you get the answer from Delta Air Lines as quickly as possible. Let’s start with the basics – depending on the nature of your inquiry, you may contact the airline in one of the following ways:
| 800-221-1212 | main call center (US & Canada) |
|---|---|
| 800-511-9629 | call center in Spanish |
| 800-327- 2850 | call center in Chinese/Mandarin |
| regional numbers | call centers in other countries |
| 1 (800) 835-9154 | Delta's alternative number |
| 1-855-548-2505 | emergency number (48 hrs or less before departure) |
| 800-325-19993 | flight status and general information |
| 800-352-2746 | baggage services |
| 800-847-0578 | refund status check |
| 1-800-323-2323 | SkyMiles frequent flyer program |
| 800-532-4777 | Delta Group Travel |
| 1-800-455-2720 | Delta Corporate Customer Care |
| 800-800-1504 / 701-420-6300 | Delta Vacation (US / international) |
| 866-204-0280 | Delta Hotels |
| 800-352-2746 | Delta Cargo |
| 800-352-2746 | Delta Pet Travel |
| 404-209-3434 | Delta Disability Assistance |
| 800-325-8847 | Unaccompanied Minor Service (UNMR) |
| (404) 715-2554 | Media Team |
| +14042093434 | Delta Airlines Headquarters |
Do you really need to call Delta Air Lines?
Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. For example, there’s no need to contact Delta Air Lines customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip – you can do this by visiting My Trips section of Delta’s website (check out this article if you need some clarification).
Basically, before contacting Delta it’s always a good idea to check their support pages such as Help Center, FAQ, SkyMiles Support, Current Advisories, Airport Delays, and Travel Requirements. They often provide answers to the most common questions and problems you may have. This can be a real time-saver when you take into account the call center wait times.
If you need help with a reservation made not through the Delta Air Lines website/app but with a third-party such as OTA, travel agent, etc – try contacting their sales office for quick assistance.
Requesting a refund
The quickest way to request a refund from Delta Air Lines is by logging into My Trips, then following these instructions. You’ll need to provide your name and confirmation number for your flight reservation. If you want to request a refund over the phone, call Delta Reservation Sales at 800-847-0578 (U.S. and Canada) or the call center in your area.
Changing a flight online can sometimes result in errors. Moreover, your issue can be simply too complicated to handle without some assistance from the airline. In that case, here is the list of Delta Air Lines support channels you can use to contact and ask for help:
| call centers | phone numbers by country |
|---|---|
| regional offices | Delta's sales offices near you |
| emails | useful email addresses |
| baggage tracking | to track delayed or damaged baggage |
| contact form | general requests |
| online chat | Delta's live chat |
| currently not available | |
| social media | Twitter and Facebook for direct contact |
| Help Center | general help articles |
| FAQ | FAQ pages |
| Airport Delays | current airport status |
| Current Advisories | international travel updates |
Politeness wins the day! No matter how you get in touch and how stressful is your problem, your best bet for getting what you want is to be a decent person – it helps to be levelheaded and respectful. Take a deep breath and imagine yourself on the other side of the phone.
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Booking through a travel agent can be a game-changer!
If you hate dealing with airlines’ customer care, consider using a travel agent to book your flights. They can remove all that drama from your booking experience. Good travel agents have “air teams” behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections.
When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. They don’t even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not from the customer side.
Can I email Delta Air Lines?
Generally, Delta Air Lines doesn’t provide any e-mail addresses for its customer service. However, you can send an email using the online form (after clicking ‘Feedback and Complains’ link on that page).
If you want to send an email to one of Delta’s employees, follow the company’s email convention: FirstName.LastName@delta.com. For example, to email Delta’s CEO Edward Bastian, use edward.bastian@delta.com.
Alternatively, many local branches and ticketing offices around the world allow their customers to contact them via e-mail. You can find a list of Delta Air Lines regional email addresses below:
| Country | Delta's Email |
|---|---|
| Cambodia | pnh@eastseatravel.com |
| India | IndiaReservations@delta.com |
| Indonesia | gsa-deltaairlines@novenaaviation.com |
| Malaysia | reservations.delta@flexi.com.my |
| Nepal | rls@mos.com.np |
| New Zealand | delta@walshegroup.co.nz |
| Qatar | info@delta-qatar.com |
| Russia | Delta.Res.RU@aviareps.com |
| Saudi Arabia | zubair@deltaksa.net |
| Taiwan | tw.gsa@delta.com |
| UAE | gsadl@deltaae.net |
| Vietnam | delta.han@eastseatravel.com |
If you’re looking for special-purpose emails (for different airline departments), we’ve compiled them in the table below:
| Department | Delta's Email |
|---|---|
| Delta Vacations Customer Care | customercare@deltavacations.com |
| Delta Gift Cards | deltagiftcards@delta.com |
| Delta's Travel Records (to request a flight invoice, baggage receipt, etc.) | ticketreceipt@delta.com |
| Delta Charter Flights | charter@delta.com |
| Delta Cargo Charters | DeltaCargoCharters@delta.com |
| Media Team | media@delta.com |
Delta Air Lines live chat
Delta Air Lines provides support via live chat for its customers, and there are two ways to use it: in a chat window on the website (bottom-right corner) or through its mobile app (choose ‘Message Us’ option from the main menu).
Unfortunately, the chat on the website usually starts in an automated mode and your questions will be answered by the chatbot (Virtual Assistant) – it may take some time to get in touch with the human agent.
A much better option is to use Message Us option from the mobile app. The app will connect to the text messages on your smartphone, and you’ll get a text whenever Delta is ready to help you out. Depending on the nature of your problem, you might receive multiple-choice options to resolve your issue further, a link to Delta’s website with more information, or an option to chat with a support agent.
To skip the automated prompts when texting via Delta’s app, simply respond with ‘Representative’ or ‘Agent’ after your initial request.
If you want to chat with a person from Delta‘s customer care, you can also visit their Twitter or Facebook profiles and use chat tools provided by social media networks:
Don’t wait on hold: message Delta directly
Getting help from Delta Air Lines over the phone often means long waits. So here’s our advice: before you start calling the helpline, try to get a quick fix by contacting them via social media channels. Many travelers are reporting that they get a quicker response by sending a direct message (DM) to Delta about their issues. Delta claims it has a team of more than 40 social media specialists, and in our experience, there’s no faster or easier way to get an issue solved.
To contact Delta on Twitter, visit their @Delta profile, then click the envelope icon to send a direct message.
To contact Delta on Facebook, visit facebook.com/delta, then look for the Send Message button – it opens the Facebook Messenger window, where you can chat with the airline staff.
Never share personal details on Facebook public wall, or on Twitter feed. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline.
When it comes to Twitter there’s one more trick to get in touch with the airline faster: mention @Delta in a tweet about your issue. Delta team will often notice it immediately, ask you for a direct message, and respond privately. It’s a method we recommend if your issue is particularly urgent.
Get help from Delta Air Lines sales office
Find below the list of Delta Air Lines sales offices around the world, including the addresses and phone numbers of the airline’s ticketing/booking agents and regional branches. You can reach your local Delta Air Lines office for queries, flight ticket bookings, reservation changes, and refunds, or just to give feedback.
| City (Country) | Delta Office Address / Phone |
|---|---|
| Sydney (Australia) | Delta Airlines Sydney Office, The Walshe Group, Level 5, 117 York Street, Sydney NSW 2000 / Phone: 61(0)2-9286208900 |
| Phnom Penh (Cambodia) | Delta Airlines Reservations Office, East Sea Travel, Phnom Penh Center, Block A, 2nd Floor, 274 Sihanouk & 3 Sothearos, Phnom Penh / Phone: 011-855-23-221-134 |
| Zagreb (Croatia) | Delta Airlines Zagreb Office, Hotel Westin Krsnjavoga 1, 10000 Zagreb / Phone: +385 1 4837 105 |
| Havana (Cuba) | Delta Airlines Havana Office, Calle 23, #64 Esquina P, Vedado, La Habana / Phone: +01 800 518 9401 |
| Paris (France) | Delta Airlines Paris Office, Aérogare des Invalides, 2, rue Robert Esnault-Pelterie, 75007 Paris / Phone: 0892 702 609 |
| Mumbai (India) | Delta Airlines Mumbai Office, Interglobe Air Transport Limited, Podar House, 10 Ground Floor, Marine Drive, Sitaram D Marg, Mumbai 400020 / Phone: 1800 123 6645 |
| Jakarta (Indonesia) | Delta Airlines Jakarta Office, PT. Novena Aviation, Epicentrum Walk 7th Flr Unit B 712, Kawasan Rasuna Epicentrum Kuningan, Jakarta 12940/ Phone: 62-21-2994-1595 |
| Amman (Jordan) | Delta Airlines Ticketing Office, Moonstone Services Co., Alhussani Trading Complex, Office #306 PO Box 95, Amman / Phone: 962-6-581-0400 |
| Kuala Lumpur (Malaysia) | Delta Airlines Athens Office, Lite Travel & Tours SDN BHD, Unit A - 21-5, Tower A, Menara UOA Bangsar, No: 5, Jalan Bangsar Utama 1, 59000 Kuala Lumpur / Phone: 6-03-2282-4648 |
| Auckland (New Zealand) | Delta Airlines Auckland Office, Walshes World (NZ) LTD, 52 Swanson Street Level 6, Auckland / Phone: 011-64-9-977-2232 |
| Panamá (Panamá) | Oficina de Delta Air Lines, Aeropuerto Internacional de Tocumen, Terminal de Pasajeros, Nivel 200, Panamá / Phone: 238-4793 |
| Makati (Philippines) | Delta Airlines Makati Office, Interpacific Transit Inc., 9/F, Athenaeum Building, 160 LP Leviste Street, Salcedo Village, Makati / Phone: +632 88410101366 |
| Riyadh (Saudi Arabia) | Delta Airlines Riyadh Office, Ace Travel, I & FS Building, Makkah Expressway, PO Box 21076, Riyadh 11475 / Phone: 966-11-461-3688 |
| Colombo (Sri Lanka) | Delta Airlines Colombo Office, Steuartair PVT., LTD, Ground Floor, Steuart House, 45 Janadhipathi Mawatha, Colombo 0001 / Phone: 941-338734 |
| Taipei (Taiwan) | Delta Airlines Taipei Office, Sky Pro Co LTD, 13F-5 No. 207, Dunhua North Road, Songshan District, Taipei 10595 / Phone: +886 2 7701 8989 |
| Bangkok (Thailand) | Delta Airlines Bangkok Office, Sky Alliance (Thailand) Co., Ltd., 92/38a Sathorn Thani 2 Building, 15th Floor, North Sathorn Road, Silom, Bangrak, Bangkok 10500 / Phone: 662 253 5169 |
| Istanbul (Turkey) | Delta Airlines Istanbul Office, Dikilitas Emirhan caddesi no:109, Atakule kat 14, Besiktas, Istanbul / Phone: 90-212-310-1999 |
| Dubai (UAE) | Delta Airlines Dubai Office, Sharaf Travels L.L.C, Sharaf Building, Khalid Bin Walid Road, Ground floor, PO Box 21593, Dubai / Phone: 971-4-3970118 |
| Abu Dhabi (UAE) | Delta Airlines Abu Dhabi Office, Sharaf Travels L.L.C, Office – M7 - 6 Saadiyat Tower, Electra Street, P.O. Box 53540, Abu Dhabi / Phone: +971-2-671-3033 |
| Ho Chi Minh City (Vietnam) | Delta Airlines HCMC Office, East Sea Travel & Air Service Group, Room 201, Riverside Office Building, 2A-4A Ton Duc Thang Street, Ho Chi Minh City 70000 / Phone: 84-28-7306-6888 |
How to file a formal complaint?
Sometimes you may wish to formally file a complaint with the hope that someone will address your concerns quickly. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. are some of the issues you may want to complain about to Delta Air Lines.
To file a complaint you should contact the Delta Air Lines Customer Relations department via email by filling out the online form (click ‘Feedback and Complaints’ link).
Currently, Delta Air Lines does not offer a phone number to contact the customer relations department.
If you are unsatisfied with how Delta Air Lines settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. The ACA works as “the ombudsman” (an official appointed to investigate individuals’ complaints against a company) to help you resolve problematic issues or concerns with an airline and it provides a free and independent service to airline customers.
For example, if you live in the United States, you can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division. In the United Kingdom, you can lodge a complaint directly with AviationADR – a dispute resolution scheme approved by the Civil Aviation Authority. Please note that it may take up to 90 days for the ombudsman to resolve your complaint.
Delta Air Lines customer service FAQ
Q: How do I contact Delta Airlines by phone?
A: First, start by contacting the main call center phone number: 800-221-1212. If the lines remain busy, try the alternative number: 1 (800) 835-9154. If your flight is in 48 hours or less, to circumvent the waits call a special ’emergency’ phone number: 1-855-548-2505.
Q: Is Delta customer service open 24 hours?
A: The main Delta customer service is open 24 hours. Call centers located in other countries are usually operating from 9am to 5pm on weekdays and are closed on weekends and public holidays.
Q: What Delta Airlines number should I call to make/confirm a reservation?
A: To make or confirm a reservation you can use the ‘My Trips’ section of Delta website. You can also call 800-221-1212 (Canada & US, 24/7, toll-free) to book a flight.
Q: What should I do if I can’t reach Delta’s main customer service?
A: Instead of competing for time with the customer service in the US, you can jump the line by dialing the ones in other English-speaking countries such as UK (44 (0)207 660 0767), Australia (1800-144917), or Singapore (65-6336-3371). International customer service can handle your issue just the same as a call center in United States.
Q: How to contact Delta’s customer service in Spanish/Español?
A: To speak to Delta’s agent in Spanish, call the dedicated call center: 800-511-9629. You may also try dialing one of the customer services located in Spanish-speaking countries such as Argentina (0800-666-0133), Chile (800-20-20-20), Colombia (01-800-956-1035), Costa Rica (0800-016-2002), Ecuador (1-800-10-10-60), Mexico (1-800-266-0046), and Spain (34 913 75 41 46).
Q: How to contact Delta’s customer service in Chinese/Mandarin?
A: To speak to an Delta Airlines agent in Mandarin, try dialing the dedicated customer service: 800-327- 2850 (toll-free).
Q: How do i talk to someone on Delta Airlines?
A: As the holding times for Delta’s call center usually increase to 1-2 hours during peak hours (late afternoon on weekdays), try to contact them very early in the morning (4am - 7am) or on the weekend.
Q: What is Delta Air Lines urgent/emergency phone number?
A: If you have an urgent issue (specially if your departure is in less than 48 hours), call Delta’s emergency number: 1-855-548-2505.
Q: What is Delta Air Lines phone number for customers with disabilities?
A: Delta Airlines phone number for customers with disabilities is 404-209-3434.
Q: What's the toll-free phone number for Delta Airlines?
A: Some of the toll-free numbers for Delta Airlines are: 800-221-1212 (call center in US and Canada), 800-325-19993 (flight status), 800-352-2746 (baggage services), and 1-800-323-2323 (SkyMiles).
Q: Who should I contact in Delta Airlines for group flight booking?
A: To make a group booking with Delta Airlines, call 800-532-4777 (US and Canada, toll-free).
Q: Can I contact Delta Airlines via WhatsApp?
A: No. Currently, Delta does not provide a WhatsApp contact number.
Q: What is Delta postal address?
A: To post a mail to the airline, use the address: Delta Air Lines, Customer Service, P.O. Box 20980, Department 980, Atlanta, GA 30320-2980, United States.
Q: Can i email Delta’s customer service?
A: Delta doesn’t provide any e-mail addresses for its customer service. However, you can send an email using the online form. In addition, some regional offices may be contacted via separate e-mail addresses.
Q: How to email Delta’s CEO?
A: To email Delta’s CEO Edward Bastian, use one of these email addresses: edward.bastian@delta.com or ed.bastian@delta.com.
Q: What’s Delta phone number for flight changes?
A: If you need to make changes to a flight, you can do it online by visiting the My Trips section on Delta homepage. If you need further assistance with changing flight, call the main customer service phone number: 800-221-1212.
Q: What is Delta Airlines phone number to cancel a flight?
A: To cancel a flight you can call Delta’s customer service at 800-221-1212. However, an easier way to cancel a booking and request a refund is to use the Delta website: delta.com/us/en/change-cancel/cancel-flight.
Q: What is Delta Airlines phone number for refunds?
A: The easiest way to request a refund is by logging into My Trips section of Delta website then using Delta’s online tool for refund requests. If you want to request a refund over the phone, call Delta Reservation Sales at 800-847-0578 (U.S. and Canada) or the call center in your area.
Q: What’s Delta Airlines phone number for Lost And Found?
A: If you want to report a missing baggage/property call Delta customer service for Lost And Found at 800-325-8224 (toll-free), or 404-209-3043.
Q: What’s Delta priority phone number for Platinum Medallion Members?
A: If you are a Platinum Medallion Members, you can call the SkyMiles representative at 1-800-323-2323 - you’ll be placed in a queue before General, Silver, and Gold Medallion Members.
Q: What is Delta Vacations contact number?
A: If you have questions regarding Delta Vacations, call 800-800-1504 in US and Canada (toll-free) or 701-420-6300 (international).
Q: What is Delta customer service contact for pet travel?
A: If you are traveling with a pet and need assistance, call Delta Pet Transport help desk at 800-352-2746. For questions regarding emotional support animals and service dogs, call 404-209-3434.
Q: How can I contact Delta Airlines headquarters?
A: The Delta Air Lines Headquarters are located at the Hartsfield–Jackson Atlanta International Airport in Atlanta, USA. To reach Delta head office call +14042093434.
Q: What’s Delta Airlines contact number in Europe?
A: To contact Delta Airlines in Europe, call the toll-free phone number 43 (0)1 360 277 3461 (Austria), 32 (0)2 620 0183 (Belgium), 45 823 32 721 (Denmark), 33 (0)892 702 609 (France), 49 (0)6 929 993 771 (Germany), 39 02 3859 1441 (Italy), 31 (0)20 721 9128 (Netherlands), 47-220-017-01 (Norway), or 48 22 556 6477 (Poland).
Q: What’s Delta Airlines contact number in UK?
A: To contact Delta Airlines in UK, call the toll-free phone number 44 (0)207 660 0767.
Q: How can I contact Delta Airlines from Mexico?
A: To contact Delta customer service from Mexico, call the phone number 1-800-266-0046.
Q: What’s Delta Airlines contact number in Australia?
A: To contact Delta Airlines in Australia, call the toll-free phone number 1800-144917.
Q: How can I contact Delta Airlines from Singapore?
A: To contact Delta Airlines customer service from Singapore, call the phone number 65-6336-3371.
Q: How can I contact Delta Airlines from Hong Kong?
A: To contact Delta customer service from Hong Kong, call the phone number 800-965-716.
