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COVID-19 travel advisory for Indonesia
News, updates and travel advice on the current coronavirus situation in Indonesia
Travel restrictions for Indonesia
Indonesia closes its borders to visitors amid coronavirus outbreak. The list of banned countries grows, the visa exemption policy and visa-on-arrival are suspended, and there are additional requirements for obtaining a visa at the Indonesian embassy. Only Indonesian citizens, permanent residents, and their close family members can enter the country.
International travelers are advised to cancel their plans to visit Indonesia, including Bali. There is a high risk of flights being canceled, borders being shut for an extended period of time, and self-quarantine being imposed on travelers entering the country.
The Indonesian Government advises all Indonesian citizens to restrict non-essential outbound travels. Indonesian citizens currently traveling abroad are advised to return to Indonesia. The chances are high that more restrictions will be implemented that might make the travel plans to get back home difficult.
The list of banned countries grows, the visa exemption policy and visa-on-arrival are suspended, and there are additional requirements for obtaining a visa at the Indonesian embassy
The detailed rules and regulations:
Travelers are not allowed to enter Indonesia if in the last 14 days they visited any of the following countries: Iran, Italy, Vatican, Spain, France, Germany, Switzerland, United Kingdom.
For Indonesian citizens who have traveled to the countries above, additional screening is carried out upon arrival.
The visa exemption policy and visa-on-arrival have been suspended for 1 month, starting 20 March 2020. Foreigners who wish to visit Indonesia must obtain a visa from the Indonesian embassy, and provide a health certificate issued in their home country.
Automatic Stay Permit Extension was introduced for foreign travelers who are currently in Indonesia with an expired visa. There is no need to apply for it, it's free of charge, and it works by removing standard fines for overstaying.
All travelers entering Indonesia must submit a Health Alert Card upon arrival at Indonesian airports.
14-day self-quarantine for visitors is strongly recommended.
Flights and accommodation
It’s up to individual tour operators whether they offer refunds, credits or nothing. Standard travel insurance policies are unlikely to cover cancellations as a result of the coronavirus outbreak.
The airlines have updated policies regarding cancellations and refunds, and major travel agents are also helping customers with changes or refunds.
You are advised to check with an airline or a hotel if they give credit for canceling the travel booking
Most major hotel chains have special policies during the outbreak to make it easier for guests to change or cancel reservations. Smaller hotels may be more restrictive with their policies, especially for reservations that have been booked as “non-refundable”. You are advised to check with an airline or a hotel if they give credit for canceling the travel booking.
The latest update on Indonesian airlines and travel operators:
AirAsia offers three options if you cannot take a flight: travel credit, flight date change free of charge, or full refund - all of them come with some additional conditions. As there is no call center, travelers need to use AirAsia Live Chat to manage their bookings.
Garuda Indonesia gives the option to reschedule a flight without a rebooking fee, or receive a refund in a form of a travel voucher. Terms and conditions apply.
Lion Air Group flights can be rebooked without change fees and fare difference.
Airbnb updated its cancellation policy - guests who cancel reservations anywhere in the world will receive a full refund
Resources and useful links
A number of countries have enacted policies to restrict the movement of persons. All Indonesian citizens and travelers currently visiting Indonesia are requested to closely monitor information available online, contact the hotline or the nearest Indonesian embassy or consulate.
COVID-19 emergency phone numbers:
112 or 223333 (Bali) 119 ext. 9 / +62(0)81212123119 (national)
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