How to contact Virgin Atlantic
customer service?

The primary way to contact Virgin Atlantic customer service is via their call center: +0344 209 2722. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from Virgin Atlantic customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

Virgin Atlantic contacts

Virgin Atlantic ServiceContact Phone Number
Primary customer service+0344 209 2722
International customer service+0344 209 2722
Reservations
+0344 209 2722
Frequent flyer program (Flying Club)+0344 209 2722
Refunds+0344 209 2722
Baggage services+0344 209 2722
Lost and found+08448243115
Special assistance+0800 7311 888
Virgin Atlantic Holiday+0344 472 9646
Cargo+0344 209 8300
Pet travel
Customer Relations+0344 209 2722
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

Virgin Atlantic international contacts

International customer service can handle your booking just like the main call center. Instead of competing for time with the helpline in England, jump the line by dialing those in other countries — +0344 209 2722 — for example. Travelers report that the Virgin Atlantic support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryVirgin Phone Number
Austria+43 8000 68048
Belgium+322 6200 891
China+86 21 61 361777
France+33 18516 9351
Germany+49 800627 3001
India+91 124 4693030
Netherland+31 20721 9903
Spain+34 930 039917
UK+0344 209 2722
US+1 800 862 8621

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Virgin Atlantic number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

Virgin Atlantic WhatsApp number

Currently, Virgin Atlantic does not provide a dedicated WhatsApp number. However, you can use Wi-Fi calling or VoIP services instead of WhatsApp to bypass high roaming charges for international calls to Virgin Atlantic numbers.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Virgin Atlantic international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

Virgin Atlantic phone numbers by city

Your regional Virgin helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityVirgin Phone Number
Amsterdam +31 20721 9903
Berlin +49 800627 3001
Brussels +322 6200 891
London +0344 209 2722
Madrid +34 930 039917
Mumbai +91 124 4693030
New York City +1 800 862 8621
Paris +33 18516 9351
Shanghai +86 21 61 361777
Vienna+43 8000 68048

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

Virgin Atlantic email address

Virgin Atlantic does not offer a direct email address for customer support. Instead, passengers can send them email through the online form. The form serves as the primary means of email communication, suitable for delivering feedback or making inquiries.

Alternatively, you can reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Virgin Atlantic — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryVirgin Atlantic Email Address
Customer Relationscustomer.relations@fly.virgin.com
Cargo welovecargo@fly.virgin.com
Group salesgroupsalesuk@fly.virgin.com
Special asistancespecial_Assistance@fly.virgin.com
Sky High Club virginatlanticskyhighclub.com

If you want to send an email to one of Virgin Atlantic’s employees, try the popular email format used by many companies: First.Last@virginatlantic.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@virginatlantic.com.

Virgin Atlantic sales and ticketing offices

Virgin Atlantic ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of Virgin Atlantic offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)Virgin Office Address / Phone
UK

The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, England
+0344 209 2722

Virgin Atlantic live chat (meet Amelia)

Virgin Atlantic live chat (“Need Help? Chat to us”) is a fast way to get help from the airline 24/7. It features a simple chatbot Amelia that serves as a live agent — it can provide answers to some popular questions and handle common issues. Since it lacks modern A.I. capabilities, it may not be able to handle more complex issues.

Virgin Atlantic Amelia bot is a computer program designed to communicate with people via messages on online chats. It is a virtual assistant, instantly, untiredly responding to customers’ inquiries 24/7. The quality of answers is quite satisfactory for popular questions and common problems such as flight reservations, ticket changes, flight status checks, purchasing an extra baggage, or even getting a refund.

Being just a simple, automated software, Amelia bot can’t solve all the problems though. If you have a complex issue it may not be able to handle it — you’ll need to contact the actual live agent at Virgin Atlantic call center.

To access the Virgin Atlantic webchat and talk to a live agent, visit the airline’s website.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Virgin Atlantic directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with Virgin Atlantic, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

To file a formal complaint, you can use the online form on the virginatlantic.com website, send email the the Customer Relations department directly: customer.relations@fly.virgin.com. Remember to include the necessary details, clearly stating the nature of your complaint. Virgin Atlantic will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +0344 209 2722.

If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:


Virgin Atlantic – Customer Relations
The VHQ
Fleming Way
Crawley
West Sussex
RH10 9DF – UK

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Virgin Atlantic CEO.

Premium hotline
for Flying Club members

Flying Club, Virgin Atlantic‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard helpline. If you are a Flying Club member with Red, Silver, Gold status, you can dial +0344 209 2722 to reach frequent flyer program (FFP) customer service in England.

Dedicated customer service for the Flying Club FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact Flying Club international numbers: +0344 209 2722 (UK), +86 21 5353 4600 (China), 1 800 744 7477 (Cuba).

Virgin Atlantic doesn’t offer a dedicated email address for Flying Club customer care.

If you find yourself already at the airport, consider seeking aid from an airline agent at the Virgin Atlantic lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Business Class contact number

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, Virgin Atlantic does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Contacting Virgin on social media

Getting phone help from Virgin Atlantic often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @VirginAtlantic in a tweet about your issue. Virgin Atlantic team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: ()

FAQ

What is Virgin Atlantic urgent/emergency phone number?

In case of an emergency related to the Virgin Atlantic flight call this number: +0344 209 2722 (hotline in United Kingdom). If you are in a different country, refer to the "International Phone Numbers" section on this page for your local contact. These are the general customer service phone numbers as Virgin Atlantic does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellation, ticket changes, lost passport, etc. If phone lines are busy, initiate simultaneous conversations through Twitter DM (@VirginAtlantic) and Facebook Messenger to increase your chances of a prompt response.

Missed Virgin Atlantic flight contact number

If you think you're going to miss a flight, call Virgin Atlantic immediately at +0344 209 2722. The sooner your airline knows that you'll be late, the more options it has to fix it. Virgin Atlantic often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

What is the location and contact for head office?

Virgin Atlantic’s head office is located in West Sussex, England:

The VHQ,
Fleming Way,
Crawley – West Sussex RH10 9DF,
England
Phone: +0344 209 2722

Virgin Atlantic HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Virgin Atlantic's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call Virgin Atlantic from overseas?

Virgin Atlantic can be contacted from overseas by dialing their international customer service number: +0344 209 2722. If you're calling from a country other than United Kingdom, you will need to dial your country's exit code (international dialing prefix) before the number. For example, if you're calling from the UK, the exit code is 00, so you would dial 00 +0344 209 2722. Please note that call charges may apply depending on your service provider and the specific plan you are on.

How to call Virgin Atlantic from UK?

Passengers in UK can contact Virgin Atlantic by dialing this customer service phone number: +0344 209 2722.

How to call Virgin Atlantic from India?

If you're in India and need to reach out to Virgin Atlantic, call its hotline: +91 124 4693030.

How to call Virgin Atlantic from USA?

To call Virgin Atlantic from USA, dial +1 800 862 8621. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is Virgin Atlantic reservations phone number?

The main phone number for Virgin Atlantic reservations is +0344 209 2722. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

How can I rebook my Virgin Atlantic plane ticket?

To rebook your flight with Virgin Atlantic, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +0344 209 2722. It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

What languages are spoken by Virgin Atlantic representatives?

Virgin Atlantic representatives are well-versed in multiple languages — catering to the languages commonly used by their passengers. English is widely spoken across all call centers (as it's the airline's primary language), as well as English, Spanish, French, and German. Regional or country-specific hotlines always have representatives fluent in local languages.

Why is Virgin Atlantic customer service so bad now?

Several factors play into this perception: 1) Virgin Atlantic is handling high volumes of passengers daily — during peak travel times, this can strain customer service resources; 2) Cost-cutting measures can result in fewer representatives available; 3) Outsourcing hotlines to third-party providers, sometimes overseas, can lead to time zone discrepancies; 4) Relying more on automated systems may be frustrating for Virgin Atlantic customers with complex issues. 5) Airline may neglect improving wait times, believing that despite any customer service shortcomings there's always another customer willing to buy a ticket.

Appendices

Additional contacts. Source: Virgin Atlantic.

Virgin Atlantic phone numbers by country
CountryVirgin Phone Number
Bahamas+1 800 862 8621
Brazil+5 08007248112
Bulgaria+359 2935 8697
Caribbean+1 800 744 7477
Barbados+1 246 228 4886
Cuba
+53 7 204 0747
Czechia+420 2254 39802
Denmark+45 3515 8998
Greece+30 21 1211 1591
Iceland+35 4800 4343
Ireland+353 1533 9883
Israel+972 73 386 0706
Luxembourg+352 2730 0105
Nigeria+234 020 14483000
Norway+47 2350 2022
Pakistan+92 21 111847446
Poland+48 225 048363
Portugal+35 121 060 8310
Saint Vincent and the Grenadines+44 344 874 7747
South Africa+27 11 340 3400
Sweden+46 851 992531
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Virgin Atlantic phone numbers by cities
CountryVirgin Phone Number
Athens+30 21 1211 1591
Bridgetown+1 246 228 4886
Carolina+1 800 744 7477
Copenhagen+45 3515 8998
Dublin+353 1533 9883
Havana+53 7 204 0747
Johannesburg+27 11 340 3400
Karachi+92 21 111847446
Kingstown+44 344 874 7747
Lagos+234 020 14483000
Lisbon+35 121 060 8310
Luxembourg City+352 2730 0105
Nassau+1 800 862 8621
Oslo+47 2350 2022
Prague+420 2254 39802
Reykjavik+35 4800 4343
São Paulo+5 08007248112
Sofia+359 2935 8697
Stockholm+46 851 992531
Tel Aviv+972 73 386 0706
Warsaw+48 225 048363
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