Through the lens of AI
Online reviews from passengers are invaluable for determining if Turkish Airlines is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Turkish Airlines reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Turkish Airlines.
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Is Turkish Airlines
a low-cost (budget) airline?
No, Turkish Airlines is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Turkey, a member of the Star Alliance, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Turkish Airlines provides multiple travel classes, such as Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Turkish Airlines — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Extensive route network: One of Turkish Airlines’ most lauded attributes is its global reach. Serving more than 320 destinations worldwide, the airline offers unparalleled connectivity, especially for those flying between Europe and Asia or Africa.
- In-flight amenities: Passengers consistently commend the airline’s in-flight services, which include award-winning meals, a wide selection of entertainment options, and complimentary in-flight Wi-Fi for business-class passengers. The experience significantly elevates long-haul journeys.
- Competitive loyalty program: Miles&Smiles, the frequent flyer program, is another highlight, offering generous rewards and perks like lounge access, extra baggage allowance, and expedited check-in. Many travelers consider this a strong incentive to remain loyal to Turkish Airlines.
Weaknesses
- Inconsistent customer service: Despite its strengths, Turkish Airlines faces criticisms regarding its customer service, especially during disruptions like delays or cancellations. Passengers have reported difficulty in getting timely updates or refunds.
- Complex transfer at Istanbul Airport: The airline’s main hub, Istanbul Airport, is often cited as confusing and overcrowded, causing stress for passengers with tight connecting flights. Wayfinding can be challenging even with the airport’s modern amenities.
- Pricing on certain routes: While the airline offers competitive fares on many routes, some travelers find that pricing can be less attractive for shorter or less popular routes, compared to budget or regional carriers.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Turkish Airlines. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Turkish Airlines?
When flying with Turkish Airlines, passengers can expect a comprehensive and generally well-reviewed in-flight experience.
The carrier has carved a niche for itself with its extensive route network, connecting more than 320 destinations across the globe. Renowned for its in-flight amenities, the airline offers a wide range of entertainment options and an award-winning culinary experience featuring both international and Turkish dishes. On the ground, the main hub at Istanbul Airport is a sprawling, state-of-the-art facility, but it has earned some criticism for being complex to navigate, especially for tight connections.
Overall, Turkish Airlines is often considered to provide good value for money, with competitive fares and a robust frequent flyer program, Miles&Smiles, that offers a range of benefits.
What are the seating options?
Turkish Airlines offers a multi-tiered cabin configuration, aiming to meet diverse traveler requirements:
- Economy Class: Features standard seating with adjustable headrests and footrests, accompanied by a personal entertainment system. Legroom varies but is generally considered adequate for the class.
- Business Class: Provides lie-flat seats for maximum comfort on long-haul flights. Amenities include on-demand dining services, a generous luggage allowance, and access to luxurious airport lounges. In-seat power and large personal screens are standard.
Is Turkish Airlines economy comfortable?
Turkish Airlines Economy Class is often cited for its above-average comfort compared to other carriers.
The seats are designed with adjustable headrests and footrests, enhancing the ergonomics for long-haul flights. Legroom is generally considered adequate, although this can vary depending on the specific aircraft.
Additionally, passengers appreciate the complimentary in-flight entertainment system, which offers a wide range of movies, TV shows, and music to make the journey more enjoyable. Amenities like a complimentary amenity kit and a selection of meals and beverages also contribute to a more comfortable experience, even in the Economy Class.
What is the baggage allowance?
Turkish Airlines has specific baggage policies, which are largely dependent on the route and ticket type.
Economy Class:
- Checked Baggage: Up to 20 kg for most international routes.
- Carry-On: One piece, not exceeding 8 kg, and dimensions of 55 x 40 x 23 cm.
- Additional Items: One personal item such as a laptop bag or purse is permitted.
Business Class:
- Checked Baggage: Up to 30 kg for most international routes.
- Carry-On: Two pieces, each not exceeding 8 kg, and dimensions of 55 x 40 x 23 cm.
- Additional Items: One personal item such as a laptop bag or purse is permitted.
Does Turkish Airlines have Wi-Fi?
Yes, Turkish Airlines offers an in-flight Wi-Fi service on many of its long-haul international flights.
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