Through the lens of AI
Online reviews from passengers are invaluable for determining if TAP Air Portugal is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in TAP Air Portugal reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about TAP.
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Is TAP Air Portugal
a low-cost (budget) airline?
No, TAP Air Portugal is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Portugal, a member of the Oneworld, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, TAP provides multiple travel classes, such as Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on TAP Air Portugal — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- The crew’s professionalism and courtesy: Many passengers compliment the staff for being friendly, helpful, and attentive. They also appreciate the crew’s language skills and ability to handle different situations.
- The value for money: Many passengers find the fares reasonable and competitive, especially for long-haul flights. They also enjoy the perks and benefits of being a member of the Star Alliance or the TAP Miles&Go program.
- The Destination variety and connectivity: Many passengers like that TAP Air Portugal flies to more than 90 destinations in 37 countries across Europe, Africa, North America, and South America. They also appreciate the smooth and easy transfer service at Lisbon Humberto Delgado Airport.
Weaknesses
- The baggage allowance and fees: Many passengers complain about the limited and confusing baggage allowance and the high and unexpected extra or overweight luggage fees. They also report lost or damaged baggage cases without proper compensation or apology.
- The delays and cancellations: Many passengers experience delays or cancellations of their flights without proper communication or explanation. They also face difficulties getting refunds, rebooking, or compensation for their inconvenience or expenses.
- Customer support: Many passengers have trouble contacting the airline by phone or email with issues or complaints. They also receive no response, apology, or resolution from the customer support team. The lack of service and care makes them feel ignored, frustrated, and disappointed.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with TAP Air Portugal. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with TAP?
TAP Air Portugal is the national airline of Portugal and one of Europe’s oldest and most respected carriers. It is also a member of Star Alliance, the largest global airline network. When you fly with TAP Air Portugal, you can expect high-quality service, a modern fleet, a diverse entertainment system, and delicious cuisine inspired by Portuguese flavors.
TAP Air Portugal operates flights to more than 90 destinations across Europe, Africa, North America, and South America. You can also benefit from its loyalty program called Miles&Go, which allows you to earn and redeem miles on flights and partner services such as hotels, car rentals, and shopping.
What are the seating options?
TAP Air Portugal offers four seating options to suit your needs and preferences: Economy, EconomyXtra, Executive, and TAP Plus.
Economy is the basic fare that includes a carry-on bag, a personal item, and a seat selection. You can also enjoy complimentary meals and snacks, as well as alcoholic and non-alcoholic beverages.
EconomyXtra adds more legroom, priority boarding, and a checked bag to your Economy fare.
Executive is the business class that features lie-flat seats, premium meals and drinks, lounge access, and priority services. You can also access exclusive offers and discounts with TAP Corporate. TAP Plus is the premium economy that combines the comfort of Executive with the flexibility of Economy.
Is TAP Air Portugal economy comfortable?
TAP Air Portugal’s economy seats are designed to provide comfort and convenience for long-haul flights. They have adjustable headrests, reclining backs, USB ports and personal screens with hundreds of movies, TV shows, games and music. You can also use your own device to access the entertainment system via Wi-Fi or Bluetooth.
The seats have a pitch of 31 inches and a width of 17 inches. They are covered with soft fabric and have ample storage space for your belongings. You can also enjoy complimentary meals, snacks, and alcoholic and non-alcoholic beverages. The meals are prepared with fresh ingredients and reflect Portuguese gastronomy.
What is the baggage allowance?
TAP Air Portugal’s baggage allowance depends on your fare type, destination, and frequent flyer status.
In general, Economy passengers can bring one carry-on bag up to 8 kg and one personal item up to 2 kg.
EconomyXtra passengers can also bring one checked bag up to 23 kg.
Executive and TAP Plus passengers can bring two carry-on bags up to 8 kg each, one personal item up to 2 kg and two checked bags up to 32 kg each.
You can check the exact baggage allowance for your flight on the airline’s website or app. You can also purchase extra baggage online or at the airport for an additional fee. If you are a Miles&Go Gold or Silver member, you can enjoy extra baggage benefits.
Does TAP Air Portugal have Wi-Fi?
Yes, TAP Air Portugal offers Wi-Fi service on most long-haul flights.
You can choose from three plans: Messaging (3 EUR), Browse (10 EUR) or Stream (20 EUR). Messaging allows you to send and receive text messages and use social media apps such as WhatsApp, Facebook Messenger and Instagram. Browse lets you surf the web, check emails and use online maps such as Google Maps. Stream gives you access to video streaming services such as Netflix and YouTube.
You can purchase Wi-Fi plans online before your flight or onboard using your credit card or Miles&Go miles. You can also use your own device to access the entertainment system via Wi-Fi or Bluetooth.
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