Through the lens of AI
Online reviews from passengers are invaluable for determining if SWISS is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in SWISS reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about SWISS.
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Is SWISS
a low-cost (budget) airline?
No, SWISS is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Switzerland, a member of the Star Alliance, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, SWISS provides multiple travel classes, such as Economy, Premium Economy, Business, First — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on SWISS — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Crew: The crew is highly rated for their enthusiasm, friendliness, and language skills. They are attentive, professional, and courteous to the passengers. They also provide excellent service and assistance during the flight and at the airport.
- Food: The food is praised for its quality, variety, and presentation. The passengers enjoy the Swiss cuisine, the cheese selection, the chocolate, and the beverages. The food is fresh, tasty, and well-portioned.
- Seat comfort: The seat comfort is appreciated for its legroom, recline, width, and cleanliness. The passengers find the seats comfortable, spacious, and ergonomic. The seats also have power outlets, USB ports, and adjustable headrests.
Weaknesses
- Flight delays and cancellations: Many passengers have complained about frequent and lengthy flight delays and cancellations with SWISS. They have reported poor communication, lack of compensation, and difficulty in rebooking or refunding their tickets.
- Baggage handling: Some passengers have experienced problems with their baggage. They have reported lost, damaged, or delayed baggage and high fees for excess or oversized baggage.
- Customer support: Some passengers have expressed dissatisfaction with the customer support of SWISS. They have reported rude, unhelpful, or unreachable staff and slow or unfair resolution of their complaints.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with SWISS. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with SWISS?
You can expect a pleasant and comfortable flight experience with SWISS, Switzerland’s flag carrier and a 4-star airline. You can enjoy the Swiss hospitality, cuisine, and culture on board, as well as the high-quality service and amenities.
You can also benefit from the vast network of destinations and connections that SWISS offers and the advantages of being a member of the Star Alliance and Miles & More programs. SWISS also strives to be more sustainable and environmentally friendly by offering European Green Fares and supporting various initiatives.
What are the seating options?
SWISS offers different seating options depending on the route and the cabin class. You can choose between First Class, Business Class, and Economy Class for long-haul flights. For short-haul flights, you can choose between Business Class and Economy Class.
You can also select your preferred seat in advance or at check-in, subject to availability and fees. SWISS also offers SWISS Choice, which allows you to customize your journey with additional services such as extra legroom seats, lounge access, priority boarding, or travel insurance.
Is SWISS economy comfortable?
SWISS economy class is comfortable and spacious, with ergonomic seats, adjustable headrests, power outlets, USB ports, and personal screens. You can also enjoy complimentary meals and drinks and a selection of movies, music, games, and magazines.
You can also request special meals or services to suit your needs. The SWISS economy class also features a new cabin design that enhances the sense of space and comfort. The seats are upholstered with breathable fabrics and have a modern look. The cabin lighting is also adjusted to create a relaxing atmosphere.
What is the baggage allowance?
SWISS baggage allowance depends on the route, the cabin class, and the fare type. Generally, you can check in one or two pieces of baggage up to 23 kg each for economy class, two pieces up to 32 kg each for business class, and three pieces up to 32 kg each for first class. You can also bring one or two pieces of hand baggage up to 8 kg each for economy class, and two pieces up to 8 kg each for business and first class.
You can also bring some personal items such as a laptop bag or a handbag. If you are a Miles & More or Star Alliance Gold member, you may be entitled to an additional baggage allowance. You can also purchase excess baggage online or at the airport, subject to fees and availability.
Does SWISS have Wi-Fi?
Yes, SWISS offers Wi-Fi on most of its long-haul flights (except for some Airbus A330-300 aircraft).
You can purchase Wi-Fi vouchers online or on board, starting from CHF 9 for 20 MB. You can also use your roaming service if your provider has an agreement with SWISS. The Wi-Fi service allows you to browse the internet, send messages, and access some streaming services.
However, the Wi-Fi speed and availability may vary depending on the flight route and conditions. You can check if your flight has Wi-Fi online or by contacting customer service.
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