Through the lens of AI
Online reviews from passengers are invaluable for determining if Spirit Airlines is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Spirit Airlines reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Spirit.
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Is Spirit Airlines
a low-cost (budget) airline?
Yes, Spirit Airlines is a budget airline. Spirit is referred to as a LCC (low-cost carrier) due to its business model which is focused on offering basic air transportation services at the lowest possible cost.
The low-cost model has a few key characteristics that distinguish Spirit Airlines from traditional full-service carriers (FCC). The American airline predominantly operates short to medium-haul flights, and it adopts a high-density seating configuration in its aircraft to maximize passenger numbers and revenue per flight. Spirit also offers an “unbundled” fare structure, where the base fare usually only includes the seat and a small personal item. Additional services such as checked luggage, seat selection, extra legroom, and in-flight meals may be available but incur extra charges.
These strategies allow Spirit Airlines to keep operating costs low. The savings are then passed on to passengers in the form of lower ticket prices, hence earning it the label of a budget airline.
Passenger reviews
An overview of the passenger experience on Spirit Airlines — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Unbeatable fares: Spirit consistently offers some of the cheapest fares in the market, particularly for last-minute bookings or less popular routes. Budget-conscious travelers often see Spirit as a lifesaver for affordable travel.
- Comfortable and spacious seats: Despite being a budget airline, Spirit’s standard seats are surprisingly comfortable and offer decent legroom compared to some competitors. Many passengers appreciate the lack of cramped feeling on their flights.
- Efficient on-time performance: Spirit has improved its on-time performance significantly in recent years. Reviews frequently mention smooth and quick flights, making them a reliable option for time-sensitive travelers.
Weaknesses
- Unbundled fare structure: While the base fares are low, Spirit relies heavily on add-on fees for essentials like checked baggage, seat selection, and even carry-on bags exceeding specific dimensions. This can lead to hidden costs and frustration for passengers expecting a “budget-friendly” experience.
- Limited amenities and service: Passengers often mention the lack of free in-flight meals, limited entertainment options, and basic customer service compared to traditional airlines. Spirit might not be the best choice if you’re looking for frills or personalized attention.
- Inconsistent customer service: Although some reviews praise the friendly and helpful crew, others express disappointment with occasional interactions. The inconsistency in customer service can be a downside for passengers seeking a dependable and positive experience.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Spirit Airlines. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Spirit?
When flying with Spirit Airlines, expect very basic and economical services.
Known as an ultra-low-cost carrier, Spirit offers some of the lowest base fares but charges extra for amenities that are often included with other airlines, such as carry-on bags, checked luggage, seat selection, and in-flight refreshments. The seats are generally considered less spacious with minimal legroom, and onboard comfort is basic. Spirit’s appeal lies in its budget-friendly ticket prices and a broad network covering many destinations, especially within the U.S., Latin America, and the Caribbean.
However, be prepared for additional fees that can add up, potentially impacting the overall cost and value of your flight.
What are the seating options?
Spirit Airlines primarily operates with an economy-class configuration but offers two distinct seating choices:
- Standard fares: This is the basic economy offering from Spirit, providing cost-effective travel options with an emphasis on affordability. Standard fare passengers can expect basic seating and pay additional fees for extras like seat selection and baggage.
- Saver$ Club fares: Aimed at frequent flyers, the Saver$ Club offers discounted fares and reduced fees on services such as baggage and seat selection. While the in-flight experience is similar to standard fares, this membership-based program provides more economical options for regular customers.
Is Spirit Airlines economy comfortable?
Spirit Airlines mainly offers economy class seating, but passengers have the option to upgrade to Big Front Seats. These seats are an enhanced seating choice, providing greater comfort with more legroom and larger seats. Located at the front of the plane, Big Front Seats offer a more spacious and comfortable experience compared to standard economy seating.
What is the baggage allowance?
Spirit Airlines baggage allowance includes:
Carry-On Baggage:
- One personal item (like a small backpack or purse) is free.
- Additional standard carry-on bags incur a fee.
Checked Baggage:
- Fees apply to all checked bags.
- Size and weight limits: 62 linear inches (length + width + height) and 40 pounds (18 kg).
Excess Baggage:
- Charges for overweight (41-50 lbs) and oversized bags (63-80 inches).
- Additional fees for each bag beyond the first two checked bags.
Does Spirit Airlines have Wi-Fi?
Spirit Airlines did not offer Wi-Fi on its flights.
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