By Maksim Koval, 10 June 2024
How to contact SpiceJet customer care?
The primary way to contact SpiceJet customer care is via their call center: +91 (0)124 4983410. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.
This guide will empower you with effective tactics to elicit prompt responses from SpiceJet customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:
SpiceJet contact numbers
SpiceJet Service | Contact Phone Number |
---|---|
Primary customer care | +91 (0)124 4983410 |
International customer care | +91 (0)124 7101600 |
Reservations | +91 (0)124 4983410 |
Frequent flyer program (SpiceClub) | +91(0)124 5080010 |
Refunds | +91 (0)124 4983410 |
Baggage services | +91 (0)124 4983410 |
Lost and found | +91 (0)124 4983410 |
Special assistance | +91 (0)124 4983410 |
Spice Vacation | +91 (0)124 4983410 |
Cargo | +91 9999 570 570 |
Pet travel | +91 9999 570 570 |
Customer Relations | +91 (0)124 4983410, |
Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.
Operating hours across SpiceJet support channels
- SpiceJet primary call center number +91 (0)124 4983410 operates 24/7.
The 24-hour availability ensures assistance for passengers across various time zones, regardless of the time of the day.
- Social media platforms like Twitter and Facebook operate 24/7, allowing passengers worldwide to ask questions or report issues at any time. While responses might not be instantaneous, SpiceJet usually aims to respond swiftly, often within a few hours.
- spicejet.com website offers help and contact pages – available for passengers 24/7.
- customer care desks at airports are designed to aid passengers who prefer face-to-face assistance. SpiceJet help desks operate according to each airport’s hours.

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Real human help
How to talk to a live person at SpiceJet?
To reach a live person at SpiceJet, you can use most of their communication channels – call center, local offices, live chat, social media, emails, or airport service desk. Each route ensures interaction with human operators, either immediately or after an initial automated response.
- When you dial SpiceJet call center number, you’ll be connected to a human operator. Initially, you might interact with an automated Interactive Voice Response (IVR) system – designed to guide you to the most suitable department (and to put you on hold if the lines are busy). However, once the line is free, you will be connected to a real person.
- Reach out to your local SpiceJet office – it is probably the best way to talk to a real person. As they handle fewer calls, you’ll experience much shorter waiting times.
- Message SpiceJet on their social media platforms (use Twitter DM or Facebook Messenger). Although initial interaction may also be with a bot, a human operator will usually step in for complex issues.
- If you’re at the airport, check if the airline has a service desk on-site. Pay a visit to speak to a representative in person.
SpiceJet international contact numbers
International customer care can handle your booking just like the main call center. Instead of competing for time with the helpline in India, jump the line by dialing those in other countries — +91-124-4983410 — for example. Travelers report that the SpiceJet support in those countries has much shorter wait times, sometimes just a few minutes.
As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.
Country | SpiceJet Phone Number |
---|---|
Australia | +61 2 8248 0058 |
China | +(852) 3705 6324 |
India | +91-124-4983410 |
Maldives | +960-3323069 |
Saudi Arabia | +012 2615505 |
Singapore | +65-62262169 |
Sri Lanka | +94 4790300 |
Thailand | +66 2 051 2200 |
United Arab Emirates | +9714-3210149 |
Qatar | +974 4418 6111 |
SpiceJet urgent/emergency phone numbers
In case of an emergency related to the SpiceJet flight, call this number: +91 (0)124 4983410 (hotline in India).
If you are in a different country, refer to the “International Contacts” section above for your local phone number.
These are the general customer service phone numbers as SpiceJet does not provide a separate number for emergency situations. However, the airline representatives will be able to assist you with urgent issues such as flight cancellations, ticket changes, lost passports, etc.
If phone lines are busy, initiate simultaneous conversations through Twitter DM (@flyspicejet) and Facebook Messenger to increase your chances of a prompt response.
Call for free
Toll-free SpiceJet helpline
Currently, SpiceJet does not provide toll-free numbers for its customers. Before you call its hotline abroad, review your mobile plan to see if it includes international calling or offers affordable international call packages.
Consider using Wi-Fi calling services available on most smartphones or VoIP services like Skype, WhatsApp, or Google Voice to call the airline from overseas to avoid high rates.
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SpiceJet WhatsApp number
To contact SpiceJet via WhatsApp, use +6000000006 number. Once you’ve added the number to your contacts, you can start a conversation by sending a message.
You can use SpiceJet WhatsApp number to get help with your reservation, get information about your flight, or ask other questions regarding your trip. It is a secure way to contact airline’s customer support, as all messages are encrypted.
Alternatively, to avoid high rates for international calls, you can use Wi-Fi calling or VoIP services.
Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call SpiceJet international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.
In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a SpiceJet number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.
SpiceJet phone numbers by city
Your regional SpiceJet helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.
Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.
Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.
City | SpiceJet Phone Number |
---|---|
Bangkok | +66 2 051 2200 |
Colombo | +94 4790300 |
Doha | +974 4418 6111 |
Haryana | +91 (0)124 4983410 |
Hong Kong | +(852) 3705 6324 |
Jeddah | +012 2615505 |
Male | +960-3323069 |
New South Wales | +61 2 8248 0058 |
Riyadh | +966 11 236 6232 |
Singapore | +65-62262169 |
When to call
Best times to call SpiceJet
To decrease on-hold times, try to call SpiceJet at off-peak times during the middle of the week (Tuesday to Thursday). The earlier in the day you call, the less you’ll have to wait.
Experienced customers suggest the best time to call SpiceJet is early morning, from 4 am to 7 am (as per the call center’s local time), for 24/7 hotlines or just as the call center commences operations. Remember to adjust for any time differences.
The evening hours and weekends typically encounter the highest traffic and should be avoided.
Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer care numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).
SpiceJet email address
SpiceJet does not offer a direct email address or an email form for customer support. Instead, they recommend passengers to seek immediate assistance through their , social media channels, or by calling their customer service line at +91 (0)124 4983410.
You may also use help section on the spicejet.com website.
While SpiceJet‘s customer service isn’t directly accessible via email, an alternative is to reach out to their local offices. Some of these branches openly share their email addresses online, providing an alternative route for correspondence.
Regional email addresses
You can find a list of SpiceJet regional email addresses below:
Country | SpiceJet Email Address |
---|---|
Australia | spicejet@aviationgsaservices.com.au |
China | customersupport.hkg@spicejet.com |
Maldives | salessupport.mle@spicejet.com |
Myanmar | reservation.apexinternational@gmail.com |
Qatar | spicejetdoha@benzyholidays.com |
Saudi Arabia | sales.ksa@spicejet.com |
Singapore | martin@aviationservices.com.sg |
Sri Lanka | salessupport.cmb@spicejet.com |
Thailand | customersupport.bkk@spicejet.com |
United Arab Emirates | customersupport.dxb@spicejet.com |
Email addresses by department
If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by SpiceJet — only reach out to the relevant department for your inquiry.
Country | SpiceJet Email Address |
---|---|
Customer Relation | customersupport.dxb@spicejet.com |
SpiceClub | spiceclub@spicejet.com |
Cargo | spicexpress@spicejet.com |
If you want to send an email to one of SpiceJet’s employees, try the popular email format used by many companies: First.Last@spicejet.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@spicejet.com.
SpiceJet sales and ticketing offices
SpiceJet ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.
Here’s the list of SpiceJet offices and regional branches around the world:
City (Country) | SpiceJet Office Address / Phone |
---|---|
Australia | Aviation GSA Services |
China | Megacap S.A. Limited |
India | SpiceJet Ltd., |
Maldives | Speed Services Pte Ltd |
Qatar | No-04 Hiteen Street, Al Muntazah |
Saudi Arabia | Al hind Travel and Tourism Company |
Singapore | GSA - Aviation Services (GSA) Pte Ltd |
Sri Lanka | Jetwing Travels Pvt Ltd |
Thailand | City Office Bangkok, |
United Arab Emirates | CITY OFFICE DUBAI ( GSA: Alhind tours & travels LLC ) |
SpiceJet live chat
SpiceJet does not provide customer support via live chat. Alternatively, you can chat with their live agent (human support representative) using instant messaging on Facebook Messenger or Twitter.
Live chat is a tool that connects customers with an actual human representative — live agent — via instant messaging in a browser window. It is often the fastest way to get help from the airline, substantially minimizing wait times (compared to call centers).
Integrating a bot with live chat gives customers an additional tool in beginning the support conversation. Chatbots — especially those powered by A.I. — can read customer inquiries and automatically respond with the relevant information. Live chat bots reduce the waiting time to virtually nil.
The adoption of live chat and chatbots varies among airlines, as it requires not just the technical infrastructure, but also staff training. This could potentially explain why SpiceJet has not yet introduced live chat for its passengers.
For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call SpiceJet directly.
Feedback: How to file a formal complaint?
To formally lodge a complaint with SpiceJet, begin by using the carrier’s designated feedback channels. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.
To file a formal complaint, you can use the online form on the spicejet.com website, send email the the Customer Relations department directly: custrelations@spicejet.com. Remember to include the necessary details, clearly stating the nature of your complaint. SpiceJet will reply to your complaint within a few working days.
For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +91 (0)124 4983410,.
If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the SpiceJet CEO.
Aviation Consumer Protection
Escalate your issue to the ombudsman
If you are unsatisfied with how SpiceJet settles your complaint, you can contact your country’s Airline Customer Advocate (ACA) body. The ACA works as “the ombudsman” — an official appointed to investigate individuals’ complaints against businesses. Please note that the ombudsman may take up to 90 days to resolve your SpiceJet issue.
- United States: You can file a complaint to the U.S. Department of Transportation’s Aviation Consumer Protection Division (phone: 202-366-2220).
- Canada: The Canadian Transportation Agency (CTA) provides dispute resolution for air travel complaints (phone: 1-888-222-2592, email: info@otc-cta.gc.ca).
- Australia, The Airline Customer Advocate (ACA) offers free and independent ombudsman service.
- European Union: If your flight departed from an EU country or was with an EU carrier and landed in the EU, you’re protected by EU passenger rights. You can submit your complaint to a National Enforcement Body (NEB).
- United Kingdom: If your flight departed from an airport in the UK, you can lodge a complaint with AviationADR.
Premium hotline
for SpiceClub members
SpiceClub, SpiceJet‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard helpline. If you are a SpiceClub member with Classic, Silver, Gold, Platinum status, you can dial +91(0)124 5080010 to reach frequent flyer program (FFP) customer care in India.
Dedicated customer service for the SpiceClub FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.
Alternatively, send an email to spiceclub@spicejet.com.
Contacting SpiceJet on social media
Getting phone help from SpiceJet often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.
Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.
Use this trick to contact the airline faster: mention @flyspicejet in a tweet about your issue. SpiceJet team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Self-service
Do you really need
to call the airline?
You’d be surprised to know that many of your issues can be easily resolved without contacting SpiceJet customer care.
Manage Booking
This section on the SpiceJet website is a convenient self-service tool you can use to manage your reservations. Manage Booking eliminaties the need for lengthy interactions with customer service, addressing typical passenger queries:
- changing traveler details
- cancelling flights
- applying for a refund
Please note that the availability of some of these actions depends on the fare type and the terms and conditions of the ticket purchased. In some cases additional fees may be applicable.
Help Center
Before dialing into the SpiceJet helpline, we recommend consulting the airline’s help articles. Grounded in years of customer interaction and experience, these articles answer many common queries and provide valuable travel advisories:
Chatbot
Harnessing the power of AI, airline chatbots provide 24/7 service – reducing the need for helpline waits. While they can’t solve all problems, their capabilities continually improve with technology advancements.
Regrettably, SpiceJet has yet to introduce a chatbot on their website. In the meantime, you can chat with the airline’s representatives on the social media platforms.
FAQ
What is the hotline response time?
The average wait time for SpiceJet representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.
Like most airlines, SpiceJet employs a certain number of staff in its helpline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.
Where can I find SpiceJet service desk at the airport?
SpiceJet houses its main service desk at Indira Gandhi International Airport DEL
in New Delhi, India. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The SpiceJet representatives at this airport desk provide comprehensive customer care for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.
You’ll also find SpiceJet service desks at other major airports in its network: Hazrat Shahjalal International Airport DAC
, Muscat International Airport MCT
, Suvarnabhumi Airport BKK
, Bandaranaike International Airport CMB
, Dubai International Airport DXB
.
Not all airports serviced by SpiceJet maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse SpiceJet flights or those primarily catering to regional traffic may lack a dedicated service desk.
If you’re flying with the Indian carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.
Missed SpiceJet flight contact number
If you think you're going to miss a flight, call SpiceJet immediately at +91 (0)124 4983410. The sooner your airline knows that you'll be late, the more options it has to fix it. SpiceJet often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.
How to request a callback from SpiceJet?
SpiceJet does not provide a callback option. However, you can still potentially get an airline representative to call you back:
- Try to initiate contact by reaching out to SpiceJet through the channels they offer — email, live chat, social media, or the hotline.
- Clearly state that you would prefer to be contacted by a phone call (callback)
- Briefly explain your issue or question; include your phone number and the best times to reach you.
- Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.
What is SpiceJet Business Class contact number?
Should I contact my travel agent instead of CS?
Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.
When SpiceJet cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.
The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.
What is the location and contact for head office?
SpiceJet’s head office is located in Haryana, India:
SpiceJet Ltd.,
319, Udyog Vihar,
Phase IV Gurgaon – 122016,
India
Phone: +91 (0)124 4983410
SpiceJet HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for SpiceJet's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.
How to call SpiceJet from Australia?
Passengers in Australia can contact SpiceJet by dialing this customer service phone number: +61 2 8248 0058.
How to call SpiceJet from Singapore?
If you're in Singapore and need to reach out to SpiceJet, call its hotline: +65 62262169.
How to call SpiceJet from Saudi Arabia?
To call SpiceJet from Saudi Arabia, dial +012 2615505. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.
What is SpiceJet reservations phone number?
The main phone number for SpiceJet reservations is +91 (0)124 4983410. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.
What is SpiceJet rebooking hotline?
To rebook your flight with SpiceJet, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +91 (0)124 4983410.
It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.
Country | SpiceJet Phone Number |
---|---|
Afghanistan | +93-795-484848 |
Bangladesh | +88 02 9891289 |
Cyprus | +357 22 765 975 |
Kuwait | +965 22072700 |
Myanmar | +95-1-378 235 |
Oman | +968 2413 1515 |
Country | SpiceJet Email Address |
---|---|
Afghanistan | customersupport.kbl@spicejet.com |
Bangladesh | salessupport.dac@spicejet.com |
Country | SpiceJet Phone Number |
---|---|
Kabul | +93-795-484848 |
Dhaka | +88 02 9891289 |
Nicosia | +357 22 765 975 |
Kuwait City | +965 22072700 |
Yangon | +95-1-378 235 |
Muscat | +968 2413 1515 |
Dubai | +9714-3210149 |
Country | SpiceJet Office |
---|---|
Afghanistan | Jet Travel Services House No 713, Street No 10, Wazir Akbar Khan Main Road, Kabul, Afghanistan. |
Bangladesh | SKYJET Aviation Ltd. Taj Cassilina (1st floor), 25 Gulshan Avenue, Dhaka 1212, Bangladesh |
Cyprus | Orthodoxou Aviation Ltd 4B Menandrou Street Gala Tower, Shop NBR 1 1066 Nicosia Cyprus |
Kuwait | SpiceJet G.S.A Al Rashed International Travel Co. Office No. 603 - Block B, Souk Al Kabir Building, Fahad Al Salem Street, Kuwait City, Kuwait. |
Myanmar | APEX INTERNATIONAL COMPANY LIMITED No.67, Sule Pagoda Road, Near Center Point Tower, Kyauktada Township, Yangon, Myanmar |
Oman | Akbar Travels of India & Partners LLC Shop: 3B, Building no R6 Raymond Building, Ruwi High Street, Ruwi-Muscat- Sultanate of Oman |
User Review
3.9 (988 votes)SpiceJet
Below is a concise overview of passenger experiences with SpiceJet. It has been crafted through AI analysis of thousands of online reviews for a more precise, aggregated rating. Please note: this is an experimental feature.
SpiceJet’s customer support can be seen as a mixed bag. While some passengers appreciate the helpfulness and friendliness of the support staff, others express dissatisfaction with waiting times and the efficiency of problem resolution. The availability and responsiveness of various customer support channels such as phone, email, and live chat tend to vary, with some users finding them accessible and others reporting difficulties.
Overall, while there is praise for the airline’s customer support, it appears that experiences can differ widely, indicating that there may be room for improvement.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.