By Maksim Koval, 10 June 2024

How to contact SpiceJet customer care?

The primary way to contact SpiceJet customer care is via their call center: +91 (0)124 4983410. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from SpiceJet customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

SpiceJet contact numbers

SpiceJet ServiceContact Phone Number
Primary customer care+91 (0)124 4983410
International customer care+91 (0)124 7101600
+91 (0)124 4983410
Frequent flyer program (SpiceClub)+91(0)124 5080010
Refunds+91 (0)124 4983410
Baggage services+91 (0)124 4983410
Lost and found+91 (0)124 4983410
Special assistance+91 (0)124 4983410
Spice Vacation+91 (0)124 4983410
Cargo+91 9999 570 570
Pet travel+91 9999 570 570
Customer Relations+91 (0)124 4983410,
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

SpiceJet international contact numbers

International customer care can handle your booking just like the main call center. Instead of competing for time with the helpline in India, jump the line by dialing those in other countries — +91-124-4983410 — for example. Travelers report that the SpiceJet support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountrySpiceJet Phone Number
Australia+61 2 8248 0058
China+(852) 3705 6324
Saudi Arabia+012 2615505
Sri Lanka+94 4790300
Thailand+66 2 051 2200
United Arab Emirates+9714-3210149
Qatar +974 4418 6111

SpiceJet WhatsApp number

To contact SpiceJet via WhatsApp, use +6000000006 number. Once you’ve added the number to your contacts, you can start a conversation by sending a message.

You can use SpiceJet WhatsApp number to get help with your reservation, get information about your flight, or ask other questions regarding your trip. It is a secure way to contact airline’s customer support, as all messages are encrypted.

Alternatively, to avoid high rates for international calls, you can use Wi-Fi calling or VoIP services.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call SpiceJet international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a SpiceJet number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

SpiceJet phone numbers by city

Your regional SpiceJet helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CitySpiceJet Phone Number
Bangkok+66 2 051 2200
Colombo+94 4790300
Doha+974 4418 6111
Haryana+91 (0)124 4983410
Hong Kong+(852) 3705 6324
Jeddah+012 2615505
Male +960-3323069
New South Wales+61 2 8248 0058
Riyadh+966 11 236 6232

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer care numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

SpiceJet email address

SpiceJet does not offer a direct email address or an email form for customer support. Instead, they recommend passengers to seek immediate assistance through their , social media channels, or by calling their customer service line at +91 (0)124 4983410.

You may also use help section on the website.

While SpiceJet‘s customer service isn’t directly accessible via email, an alternative is to reach out to their local offices. Some of these branches openly share their email addresses online, providing an alternative route for correspondence.

Regional email addresses

You can find a list of SpiceJet regional email addresses below:

More emails

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by SpiceJet — only reach out to the relevant department for your inquiry.

Email addresses by department
CountrySpiceJet Email Address

If you want to send an email to one of SpiceJet’s employees, try the popular email format used by many companies: For example, to email Jane Doe who works at the airline, use

SpiceJet sales and ticketing offices

SpiceJet ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of SpiceJet offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)SpiceJet Office Address / Phone

Aviation GSA Services
Head Office: Level 4, 95 Pitt St. Sydney
NSW 2000 Australia


Megacap S.A. Limited
9/F, Chung Nam Building,
1 Lockhart Road,
Wan Chai, Hong Kong.


SpiceJet Ltd.,
319, Udyog Vihar,
Phase-IV, Gurgaon- 122016
Haryana, India


Speed Services Pte Ltd
HO-3rd floor, STO Aifaanu Building,
Marin Drive Male, Republic of Maldives


No-04 Hiteen Street, Al Muntazah
P O Box 18698
Doha, Qatar

Saudi Arabia

Al hind Travel and Tourism Company
Spicejet Alhind office,
Opposite Lulu hyper market,
Al-Madinah Al-Munawarah Rd,
Al Sharafeyah, Jeddah 23216 Saudi Arabia.


GSA - Aviation Services (GSA) Pte Ltd
400 Orchard Road
#24-08 Orchard Towers
Singapore 238875

Sri Lanka

Jetwing Travels Pvt Ltd
Jetwing House 1
46/26 Navam Mawatha, Colombo 02, Sri Lanka


City Office Bangkok,
(GSA: EaseMyTrip Thai Co., Ltd.)
278 Rasmi Thavorn Building, 1 st Floor,,
Room No. 101, Silom Road,
Suriyawong, Bangrak, Bangkok 10500

United Arab Emirates

CITY OFFICE DUBAI ( GSA: Alhind tours & travels LLC )
Near Bur Juman Metro Station, Exit 04,
Bahwan Centre, Al Hamriya, Khalid Bin
Al Waleed Road, Bur Dubai.

SpiceJet live chat

SpiceJet does not provide customer support via live chat. Alternatively, you can chat with their live agent (human support representative) using instant messaging on Facebook Messenger or Twitter.

Live chat is a tool that connects customers with an actual human representative — live agent — via instant messaging in a browser window. It is often the fastest way to get help from the airline, substantially minimizing wait times (compared to call centers).

Integrating a bot with live chat gives customers an additional tool in beginning the support conversation. Chatbots — especially those powered by A.I. — can read customer inquiries and automatically respond with the relevant information. Live chat bots reduce the waiting time to virtually nil.

The adoption of live chat and chatbots varies among airlines, as it requires not just the technical infrastructure, but also staff training. This could potentially explain why SpiceJet has not yet introduced live chat for its passengers.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call SpiceJet directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with SpiceJet, begin by using the carrier’s designated feedback channels. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

To file a formal complaint, you can use the online form on the website, send email the the Customer Relations department directly: Remember to include the necessary details, clearly stating the nature of your complaint. SpiceJet will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +91 (0)124 4983410,.

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like or Spokeo to find the email address of the SpiceJet CEO.

Premium hotline
for SpiceClub members

SpiceClub, SpiceJet‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard helpline. If you are a SpiceClub member with Classic, Silver, Gold, Platinum status, you can dial +91(0)124 5080010 to reach frequent flyer program (FFP) customer care in India.

Dedicated customer service for the SpiceClub FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

Alternatively, send an email to

Contacting SpiceJet on social media

Getting phone help from SpiceJet often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @flyspicejet in a tweet about your issue. SpiceJet team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: ()


What is the hotline response time?

The average wait time for SpiceJet representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, SpiceJet employs a certain number of staff in its helpline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find SpiceJet service desk at the airport?

SpiceJet houses its main service desk at Indira Gandhi International Airport DEL in New Delhi, India. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The SpiceJet representatives at this airport desk provide comprehensive customer care for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

You’ll also find SpiceJet service desks at other major airports in its network: Hazrat Shahjalal International Airport DAC, Muscat International Airport MCT, Suvarnabhumi Airport BKK, Bandaranaike International Airport CMB, Dubai International Airport DXB.

Not all airports serviced by SpiceJet maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse SpiceJet flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Indian carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed SpiceJet flight contact number

If you think you're going to miss a flight, call SpiceJet immediately at +91 (0)124 4983410. The sooner your airline knows that you'll be late, the more options it has to fix it. SpiceJet often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from SpiceJet?

SpiceJet does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to SpiceJet through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is SpiceJet Business Class contact number?

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When SpiceJet cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

SpiceJet’s head office is located in Haryana, India:

SpiceJet Ltd.,
319, Udyog Vihar,
Phase IV Gurgaon – 122016,
Phone: +91 (0)124 4983410

SpiceJet HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for SpiceJet's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call SpiceJet from Australia?

Passengers in Australia can contact SpiceJet by dialing this customer service phone number: +61 2 8248 0058.

How to call SpiceJet from Singapore?

If you're in Singapore and need to reach out to SpiceJet, call its hotline: +65 62262169.

How to call SpiceJet from Saudi Arabia?

To call SpiceJet from Saudi Arabia, dial +012 2615505. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is SpiceJet reservations phone number?

The main phone number for SpiceJet reservations is +91 (0)124 4983410. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is SpiceJet rebooking hotline?

To rebook your flight with SpiceJet, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +91 (0)124 4983410.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.


Additional contacts. Source: SpiceJet.

SpiceJet phone numbers by country
CountrySpiceJet Phone Number
Bangladesh+88 02 9891289
Cyprus+357 22 765 975
Kuwait+965 22072700
Myanmar+95-1-378 235
Oman+968 2413 1515
SpiceJet email addresses
CountrySpiceJet Email Address
SpiceJet phone numbers by cities
CountrySpiceJet Phone Number
Dhaka+88 02 9891289
Nicosia+357 22 765 975
Kuwait City
+965 22072700
Yangon+95-1-378 235
Muscat+968 2413 1515
SpiceJet offices
CountrySpiceJet Office
AfghanistanJet Travel Services
House No 713, Street No 10, Wazir Akbar Khan Main Road, Kabul, Afghanistan.

BangladeshSKYJET Aviation Ltd.
Taj Cassilina (1st floor), 25 Gulshan Avenue, Dhaka 1212, Bangladesh
CyprusOrthodoxou Aviation Ltd
4B Menandrou Street
Gala Tower, Shop NBR 1
1066 Nicosia
KuwaitSpiceJet G.S.A Al Rashed International Travel Co.
Office No. 603 - Block B,
Souk Al Kabir Building,
Fahad Al Salem Street,
Kuwait City,
No.67, Sule Pagoda Road,
Near Center Point Tower,
Kyauktada Township,
Yangon, Myanmar
OmanAkbar Travels of India & Partners LLC
Shop: 3B, Building no R6
Raymond Building, Ruwi High Street, Ruwi-Muscat- Sultanate of Oman