Passenger reviews

An overview of the passenger experience on Scoot — encompassing both the strengths and weaknesses as reported by travelers:



Passenger's experience

Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Scoot. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.

What can I expect when flying with Scoot?

When flying with Scoot, expect a no-frills, budget-conscious experience tailored for the price-sensitive traveler.

The Singapore-based low-cost carrier offers competitive fares and an extensive network across Asia-Pacific, but it’s important to be mindful of add-on fees for checked baggage, seat selection, and in-flight meals. While the airline operates a modern fleet, in-flight amenities are fairly limited; don’t expect complimentary entertainment or plush seating. Despite these limitations, the carrier remains a popular choice for passengers looking for affordability and basic comfort on short to medium-haul flights.

Overall, Scoot delivers on its promise of a functional, cost-effective travel option.

What are the seating options?

Scoot, the budget arm of Singapore Airlines, primarily offers Economy Class only.

Is Scoot economy comfortable?

Comfort in Scoot’s Economy Class can vary based on passenger expectations and the type of seat selected.

The standard Economy seats provide a seat pitch of around 31 inches, which is fairly standard for low-cost carriers. However, reviews from passengers and reputable travel websites often highlight that the seats may feel narrow and legroom can be limited if the flight is long-haul.

Overall, while Scoot’s Economy Class may not provide the level of comfort found in full-service airlines, it offers decent options for passengers to enhance their travel experience for an additional fee.

What is the baggage allowance?

Here’s an overview of baggage allowance on Scoot Airlines, tailored to their classes:

Standard Economy

  • Hand Luggage: 1 piece, up to 7 kg, with dimensions not exceeding 54cm x 38cm x 23cm.
  • Checked Baggage: Not included in the basic fare. Passengers can pre-purchase checked baggage allowances in increments of 20 kg, 25 kg, 30 kg, or 40 kg. Each individual item should not weigh more than 32 kg and must not exceed total linear dimensions of 158 cm.


  • Hand Luggage: 2 pieces, with a combined weight of up to 15 kg. Dimensions for each piece should not exceed 54cm x 38cm x 23cm.
  • Checked Baggage: 30 kg allowance. Similar to Economy, each item should not weigh more than 32 kg and must not exceed total linear dimensions of 158 cm.

Does Scoot have Wi-Fi?

Yes, Scoot offers Wi-Fi connectivity for passengers on select flights.

The service is fee-based, and passengers can choose from various data packages to suit their connectivity needs.