Through the lens of AI
Online reviews from passengers are invaluable for determining if S7 Airlines is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in S7 Airlines reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about S7.
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Is S7 Airlines
a low-cost (budget) airline?
No, S7 Airlines is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Rusia, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, S7 provides multiple travel classes, such as Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on S7 Airlines — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Low fares: S7 Airlines offers competitive prices for domestic and international flights, especially for those who book in advance or use the frequent flyer program. Many passengers choose S7 Airlines for its affordability and value for money.
- Modern fleet: S7 Airlines operates one of the newest and most modern aircraft fleets on the Russian air transportation market, with an average age of 9.8 years. The airline has a variety of aircraft types, including Airbus A320neo, Boeing 737 MAX 8, and Embraer E170. Many passengers appreciate the safety, efficiency and comfort of the modern fleet.
- Punctuality: S7 Airlines has a high on-time performance record, with an average of 84.6% in 2021. The airline strives to minimize delays and cancellations and to inform passengers of any changes in a timely manner. Many passengers value the reliability and convenience of S7 Airlines.
Weaknesses
- Lack of in-flight entertainment and power outlets: S7 Airlines does not offer any in-flight entertainment such as WiFi, TV or movies on its Boeing 737-800 aircraft, which are used for many domestic and international flights. There are also no power outlets available for passengers to charge their devices. Many passengers find this boring, inconvenient, and outdated.
- Poor customer service: S7 Airlines has poor customer service, especially when dealing with flight cancellations, refunds or changes. The airline does not provide adequate compensation or alternative options for passengers who are affected by these issues. The call center is often unresponsive, unhelpful or rude. Many passengers feel frustrated, disappointed, and cheated by the customer service.
- Fees for excess baggage and special meals: S7 Airlines charges fees for excess baggage and special meals, which can increase the cost of the flight significantly. The free baggage allowance is limited to one bag weighing 20kg for economy class and two bags weighing a total of 30kg for business class. The special meals can be pre-ordered for a fee in economy class or for free in business class. Many passengers find these fees unreasonable, unfair, and hidden.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with S7 Airlines. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with S7?
When you fly with S7 Airlines, you can expect a low-cost carrier that offers domestic and international flights with a modern fleet and a high punctuality record. The airline has a frequent flyer program that allows you to earn and redeem miles.
However, you may also encounter some drawbacks, such as a lack of in-flight entertainment and power outlets, poor customer service, fees for excess baggage and special meals, and a cold and uncomfortable cabin. The quality of food and beverages, seat comfort, crew service, and cleanliness may vary depending on the route and aircraft type.
S7 Airlines is a decent option for budget travelers who do not have high expectations or need much assistance, but it may not be suitable for those who value comfort, entertainment, and customer support.
What are the seating options?
S7 Airlines has two seating options: economy class and business class. Economy class seats have a standard pitch and width but may have limited recline depending on the location of the seat. Business class seats have more pitch and width and are recliner seats.
There are no in-flight entertainment or power outlets available in either class. You can select your seat for free during online check-in or for a fee during booking or at the airport. You can also pre-order a special meal for a fee in economy class or for free in business class.
Is S7 Airlines economy comfortable?
S7 Airlines’ economy class is not very comfortable, according to many passengers. The seats have little legroom, a very cold temperature, and plastic fairing covered in ice. The seat recline may be limited by the exit row or the bulkhead.
There are no in-flight entertainment or power outlets available for passengers to enjoy or charge their devices. The food and beverages are complimentary, but not very tasty or filling. The crew service is friendly, but not very attentive or responsive. Some passengers find this boring, inconvenient, and outdated.
What is the baggage allowance?
S7 Airlines baggage allowance is limited to one bag weighing 20kg for economy class and two bags weighing a total of 30kg for business class. The carry-on baggage allowance is one bag weighing 10kg for economy class and two bags weighing a total of 15kg for business class.
The dimensions of the checked and carry-on baggage should not exceed 203cm and 115cm respectively. There may be fees for excess, overweight, or oversized baggage. You can check the baggage fees on the airline’s website or during booking.
Does S7 Airlines have Wi-Fi?
S7 Airlines does not have Wi-Fi on its Boeing 737-800 aircraft, which are used for many domestic and international flights. There are no other in-flight entertainment options available either, such as TV or movies.
Some passengers find this boring, inconvenient, and outdated. However, some other aircraft types may have Wi-Fi or other entertainment options available. You can check the availability of Wi-Fi or other entertainment options on the airline’s website or during booking.
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