Through the lens of AI
Online reviews from passengers are invaluable for determining if PLAY Airlines is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in PLAY Airlines reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about PLAY.





Is PLAY Airlines
a low-cost (budget) airline?
Yes, PLAY Airlines is a budget airline. PLAY is referred to as a LCC (low-cost carrier) due to its business model which is focused on offering basic air transportation services at the lowest possible cost.
The low-cost model has a few key characteristics that distinguish PLAY Airlines from traditional full-service carriers (FCC). The Icelandic airline predominantly operates short to medium-haul flights, and it adopts a high-density seating configuration in its aircraft to maximize passenger numbers and revenue per flight. PLAY also offers an “unbundled” fare structure, where the base fare usually only includes the seat and a small personal item. Additional services such as checked luggage, seat selection, extra legroom, and in-flight meals may be available but incur extra charges.
These strategies allow PLAY Airlines to keep operating costs low. The savings are then passed on to passengers in the form of lower ticket prices, hence earning it the label of a budget airline.
Passenger reviews
An overview of the passenger experience on PLAY Airlines — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Low fares: PLAY is known for its low fares, often significantly lower than other airlines.
- Direct flights: The carrier offers several direct flights to popular destinations in Europe, which can save passengers time and hassle.
- Modern fleet: It comprises new Airbus A320neo aircraft, some of the most fuel-efficient and comfortable planes in the sky.
Weaknesses
- Limited destinations: PLAY does not yet fly to a wide range of destinations, so passengers may have to connect through other airports to reach their desired destination.
- Basic economy: The basic economy fares do not include checked luggage or seat assignments, so passengers must be prepared to pay extra for these services.
- Customer service: Some passengers have complained about the airline’s customer service, which can be slow and unresponsive.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with PLAY Airlines. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with PLAY?
Flying with PLAY Airline, you can expect an affordable travel experience primarily targeted at budget-conscious customers.
The airline operates direct flights to numerous popular destinations in Europe using its modern and fuel-efficient Airbus A320neo fleet. Despite the friendly flight crew, passengers should be aware that the basic fare does not include extras like checked baggage or seat selection, which are available for an additional cost.
Also, with the airline being relatively new and smaller in size, its range of destinations is somewhat limited. Customer service experiences can vary, so it’s advisable to read recent reviews to get a better understanding of what to anticipate.
What are the seating options?
PLAY Airline offers 3 different seating bundles:
- PLAY basic: This is the cheapest fare option, and it does not include any checked luggage or seat assignments. Passengers who choose Basic Economy will be assigned a seat at check-in, and they may be seated anywhere on the plane.
- PLAY Value: This fare option includes one checked bag and a seat assignment towards the middle or back of the aircraft (excluding extra legroom seats).
- PLAY Flex: This fare option includes one checked bag, a seat assignment anywhere on the aircraft (excluding extra legroom seats), and flight flexibility.
Is PLAY Airlines economy comfortable?
In the Economy class, passengers can expect a basic but comfortable seating arrangement.
Even though in-flight amenities might be limited compared to full-service carriers, PLAY Airline ensures a safe and convenient travel experience. They also offer passengers the opportunity to enhance their flight experience by purchasing additional services, such as extra legroom seats, which are situated at the front of the aircraft or emergency exit rows. This provides more space and convenience, making the journey more comfortable, particularly for longer flights.
What is the baggage allowance?
PLAY Airline offers three different baggage options:
- FLY Basic: This is the cheapest option and includes a small personal item that can fit under the seat in front of you. The personal item cannot exceed 42x32x25 cm (17x18x10 inches) and should not weigh more than 10kg (22lbs).
- FLY Value: This option includes the small personal item plus a carry-on bag that can fit in the overhead bin. The carry-on bag cannot exceed 56x45x25 cm (22x18x10 inches) and should not weigh more than 12kg (26lbs). It also includes one checked bag that can weigh up to 20kg (44lbs).
- FLY Flex: This option includes the small personal item plus a carry-on bag and one checked bag that can weigh up to 23kg (50lbs). It also includes flight flexibility, which means you can change your flight date once without being charged a fee.
Additional baggage fees apply for checked bags that exceed the weight or size restrictions. You can also purchase extra legroom seats for an additional fee.
Does PLAY Airlines have Wi-Fi?
No, PLAY Airline does not offer Wi-Fi on its flights.
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User Review
4.1 (681 votes)PLAY Airlines reviews
We asked AI to go through thousands of online reviews about PLAY Airlines and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.