Passenger reviews

An overview of the passenger experience on Philippine Airlines — encompassing both the strengths and weaknesses as reported by travelers:

Strengths

Weaknesses

Passenger's experience

Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Philippine Airlines. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.

What can I expect when flying with Philippine?

When flying with Philippine Airlines, you can expect a full-service experience accentuated by warm in-flight service and a diverse food menu that caters to both Western and Filipino tastes.

While the fleet’s age can vary, newer aircraft offer more modern amenities like advanced in-flight entertainment systems. The airline excels in its comprehensive route network, particularly within the Asia-Pacific region. However, ground services like check-in and baggage handling can sometimes fall short of expectations.

Overall, the airline aims to deliver a customer-focused experience and generally succeeds in doing so, making it a recommended choice for travelers in its operational regions.

What are the seating options?

Philippine Airlines offers a variety of seating options to accommodate different travel needs and budgets.

  • Economy Class: Standard amenities include seat-back in-flight entertainment, and meals are usually part of the package. Seats offer modest legroom and reclinability.
  • Premium Economy: This class offers more legroom, priority boarding, and an enhanced meal service, along with a footrest for added comfort.
  • Business Class: For the utmost in comfort and service, flat-bed seats fully recline, and amenities include gourmet meals, priority services, and access to exclusive lounges.

Is Philippine Airlines economy comfortable?

The comfort level of Philippine Airlines’ Economy Class tends to be a subject of mixed reviews.

Passengers generally find the seating to be adequate, with standard legroom and reclinability that is comparable to other full-service carriers. Seat-back in-flight entertainment is usually provided, enhancing the overall experience. However, the comfort level can vary depending on the age and type of aircraft; newer models are likely to offer more modern amenities and improved seating.

While meals and beverages are complimentary and appreciated by passengers, ground services such as check-in and boarding can sometimes detract from the overall comfort level. In summary, Philippine Airlines’ Economy Class is generally considered decent for short to medium-haul flights, but the experience can vary based on several factors.

What is the baggage allowance?

The baggage allowance for Philippine Airlines varies depending on the route and fare class. Here is a general breakdown based on the cabin class:

Economy Class:

  • Checked Baggage: Typically up to 20-25 kg (44-55 lbs)
  • Hand Baggage: One piece not exceeding 7 kg (15 lbs)

Premium Economy:

  • Checked Baggage: Up to 25-30 kg (55-66 lbs)
  • Hand Baggage: One piece not exceeding 7 kg (15 lbs)

Business Class:

  • Checked Baggage: Up to 30-40 kg (66-88 lbs)
  • Hand Baggage: Two pieces, with a combined weight not exceeding 14 kg (31 lbs)

Does Philippine Airlines have Wi-Fi?

Yes, Philippine Airlines offers in-flight Wi-Fi, but the availability and quality can vary depending on the aircraft and route.