Through the lens of AI
Online reviews from passengers are invaluable for determining if Philippine Airlines is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Philippine Airlines reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Philippine.





Is Philippine Airlines
a low-cost (budget) airline?
No, Philippine Airlines is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Philippines, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Philippine provides multiple travel classes, such as Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Philippine Airlines — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- In-flight service: Passengers frequently commend Philippine Airlines for their in-flight service, highlighting the attentive and courteous behavior of the flight attendants. The airline’s customer-centric approach is often cited as a reason for repeated patronage.
- Food and beverage options: Reviews frequently note the quality and variety of the complimentary meals and beverages on board. Special dietary needs are often well-accommodated, and the airline goes beyond the standard to include both Western and Filipino menu options.
- Extensive route network: Particularly strong in the Asia-Pacific region, the extensive route network is often praised for offering direct flights to numerous destinations.
Weaknesses
- Inconsistent ground service: Despite the airline’s commendable in-flight service, ground services like check-in and baggage handling often receive mixed reviews. Delays in these processes have been cited as particularly frustrating experiences for passengers.
- Aging fleet: Some reviews indicate that certain aircraft in the Philippine Airlines fleet show signs of age, affecting the overall travel experience. While the airline is in the process of modernizing its fleet, older aircraft can sometimes lack updated amenities, such as advanced in-flight entertainment systems.
- Limited premium lounges: Access to premium lounges is generally limited to larger airports, leaving passengers at smaller regional airports without the same amenities. Some frequent flyers mention this lack of consistency in offering premium services as a drawback.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Philippine Airlines. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Philippine?
When flying with Philippine Airlines, you can expect a full-service experience accentuated by warm in-flight service and a diverse food menu that caters to both Western and Filipino tastes.
While the fleet’s age can vary, newer aircraft offer more modern amenities like advanced in-flight entertainment systems. The airline excels in its comprehensive route network, particularly within the Asia-Pacific region. However, ground services like check-in and baggage handling can sometimes fall short of expectations.
Overall, the airline aims to deliver a customer-focused experience and generally succeeds in doing so, making it a recommended choice for travelers in its operational regions.
What are the seating options?
Philippine Airlines offers a variety of seating options to accommodate different travel needs and budgets.
- Economy Class: Standard amenities include seat-back in-flight entertainment, and meals are usually part of the package. Seats offer modest legroom and reclinability.
- Premium Economy: This class offers more legroom, priority boarding, and an enhanced meal service, along with a footrest for added comfort.
- Business Class: For the utmost in comfort and service, flat-bed seats fully recline, and amenities include gourmet meals, priority services, and access to exclusive lounges.
Is Philippine Airlines economy comfortable?
The comfort level of Philippine Airlines’ Economy Class tends to be a subject of mixed reviews.
Passengers generally find the seating to be adequate, with standard legroom and reclinability that is comparable to other full-service carriers. Seat-back in-flight entertainment is usually provided, enhancing the overall experience. However, the comfort level can vary depending on the age and type of aircraft; newer models are likely to offer more modern amenities and improved seating.
While meals and beverages are complimentary and appreciated by passengers, ground services such as check-in and boarding can sometimes detract from the overall comfort level. In summary, Philippine Airlines’ Economy Class is generally considered decent for short to medium-haul flights, but the experience can vary based on several factors.
What is the baggage allowance?
The baggage allowance for Philippine Airlines varies depending on the route and fare class. Here is a general breakdown based on the cabin class:
Economy Class:
- Checked Baggage: Typically up to 20-25 kg (44-55 lbs)
- Hand Baggage: One piece not exceeding 7 kg (15 lbs)
Premium Economy:
- Checked Baggage: Up to 25-30 kg (55-66 lbs)
- Hand Baggage: One piece not exceeding 7 kg (15 lbs)
Business Class:
- Checked Baggage: Up to 30-40 kg (66-88 lbs)
- Hand Baggage: Two pieces, with a combined weight not exceeding 14 kg (31 lbs)
Does Philippine Airlines have Wi-Fi?
Yes, Philippine Airlines offers in-flight Wi-Fi, but the availability and quality can vary depending on the aircraft and route.
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User Review
4.1 (681 votes)Philippine Airlines reviews
We asked AI to go through thousands of online reviews about Philippine Airlines and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.