By Maksim Koval, 15 July 2024

How to contact Oman Air customer service?

The primary way to contact Oman Air customer service is via their call center: +24531111. However, during peak call times, turning to direct messaging on social media may yield quicker responses. For detailed discussions of complex issues, sending an e-mail is often the best option.

This guide will empower you with effective tactics to elicit prompt responses from Oman Air customer service. From the ground up, let’s explore your options. Depending on the nature of your query, several channels are at your disposal:

Oman Air contacts

Oman Air ServiceContact Phone Number
Primary customer service+24531111
International customer service+24531111
Reservations
+24531111
Frequent flyer program (Sindbad)+968 71960111
Refunds+24531111
Baggage services+24531111
Lost and found+24531111
Special assistance+24531111
Holidays+968-24531000
Cargo+968 - 24356302
Pet travel+968 - 24356302
Customer Relations+24531111
Credit Card Authorization+968-24531111
Training Inquiries+968-24519314
Phones by countryPhones by city

Automated phone systems are widespread today. Trying to skip their automated menus by saying “agent” (or anything else) can only make your call longer. Instead, state your purpose slowly and clearly to ensure you’re directed to the appropriate queue.

Oman Air international contacts

International customer service can handle your booking just like the main call center. Instead of competing for time with the helpline in Oman, jump the line by dialing those in other countries — Australia, China, UEA, United Kingdom, United States — for example. Travelers report that the Oman Air support in those countries has much shorter wait times, sometimes just a few minutes.

As a last resort, head for the foreign language-speaking call center. It will help if you are comfortable with that language, but there’s a chance that the hotline staff also speaks English.

Airline CS phone numbers by country
CountryOman Air Phone Number
Australia +1300 730 484
China +86 20 37276947
France +01 47 64 21 50
Germany +49 69 58300710
UAE +800035704519
United Kingdom +0113 396 8888
United states +201 205 2115
Thailand +662 026 3517
Saudi Arabia +011 5108733
Qatar+800101057

Oman Air WhatsApp number

To contact Oman Air via WhatsApp, use +968 71960111 number. Once you’ve added the number to your contacts, you can start a conversation by sending a message.

You can use Oman Air WhatsApp number to get help with your reservation, get information about your flight, or ask other questions regarding your trip. It is a secure way to contact airline’s customer support, as all messages are encrypted.

Alternatively, to avoid high rates for international calls, you can use Wi-Fi calling or VoIP services.

Wi-Fi calling lets you place phone calls via a Wi-Fi network rather than a cellular network, much like WhatsApp, helping you avoid any roaming charges. Most carriers and smartphones support Wi-Fi calling, but you’ll need to enable it in your phone’s settings. Please note that Wi-Fi calling is restricted in countries like China, Egypt, Oman, Qatar, Saudi Arabia, and UAE.

YouTube video
Wi-Fi calling for beginners: how it works, and why you should care.

VoIP apps like Skype, Viber, Google Voice or Talkatone are another way to call Oman Air international numbers cheaply. In a manner similar to WhatsApp, they tap into the internet to place calls. While not free, these services offer competitively low rates for calls to both landlines and mobile phones. Costs generally range between $0.01 and $0.20 per minute, subject to the country and service provider being called.

In 2017, the EU has abolished roaming charges within its territory. If you’re within the EU and you place a call to a Oman Air number located in the EU, it will be priced as domestic call — with a capped cost of 19 cents (plus VAT) per minute.

Oman Air phone numbers by city

Your regional Oman Air helpline often has more specific knowledge about local airports, regulations, and services. They may be able to provide more detailed and relevant information.

Most agents have good English proficiency. The regional lines will likely have representatives who are also fluent in the local language; if you feel more comfortable communicating in your first language, look for the phone number for your nearest location.

Calling a regional center means you’re likely calling within your time zone — this can make it easier to reach someone during business hours.

Airlines CS phone numbers by city
CityOman Air Phone Number
Bangkok +662 026 3517
Dammam 011 5108733
Doha 800101057
Dubai 04-2224156
Frankfurt 49 69 58300710
Guangzhou 1057843555
London 0113 396 8888
New York 201 205 2115
Paris 01 47 64 21 50
Sydney1300 730 484

Third-party apps like DoNotPay can save you time by placing a call and enduring hold times on your behalf. By using tricks, the app tries to get a human on the line quickly (it has built a database of priority customer service numbers). Then it calls you back and connects you to the agent. DoNotPay is a paid service and currently supports US numbers only (expansion to other countries is underway).

Oman Air email address

Reach out to Oman Air at this email address: callcentre@omanair.com. This is the primary email address for airline’s customer service, suitable for providing feedback or making inquiries.

Alternatively, you can reach out to one of airline’s local offices. Some of these branches openly share their email addresses online, providing a more localized channel for correspondence.

Regional email addresses

You can find a list of Oman Air regional email addresses below:

Emails addresses by country
CountryOman Air Email Address
Australia Sydney@omanair.com
Germany res.germany@omanair.com
Turkey ist.apt@omanair.com
Malaysia KUL.APT@omanair.com
UAE UAE.sales@omanair.com
United Kingdom LHR.Baggage@omanair.com
United states info@omanairusa.com
Thailand resbkk@omanair.com
Saudi Arabia DammamSalesTeam@omanair.com
Qatarresdoh@omanair.com

More emails

Email addresses by department

If your inquiry go beyond general customer support, contacting a specific department within the airline may be necessary. We’ve compiled these special-purpose email addresses in the table below. Nonetheless, always respect the contact methods provided by Oman Air — only reach out to the relevant department for your inquiry.

Email addresses by department
CountryOman Air Email Address
Sindbad FFPsindbad@omanair.com
Cargocargosdu.mct@omanair.com
Card Authorizationrpt@omanair.com
Holidays Bookingholidays@omanair.com
Training InquiriesL&D@omanair.com
Technical TrainingTechnical.training@omanair.com

If you want to send an email to one of Oman Air’s employees, try the popular email format used by many companies: First.Last@omanair.com. For example, to email Jane Doe who works at the airline, use Jane.Doe@omanair.com.

Oman Air sales and ticketing offices

Oman Air ticketing and sales offices are often found in major cities and airports. They provide essential services such as ticket reservations, flight rescheduling, cancellations, frequent flyer award tickets, and information about various services offered by the airline. When you encounter a problem with your booking that can’t be resolved online, the sales office is the right place to seek assistance.

Here’s the list of Oman Air offices and regional branches around the world:

[ Airline CS Offices ]
City (Country)Oman Air Office Address / Phone
China

Room 1811, Tower B, China Shine Plaza No 9 Linhe XiLu, Tianhe District, Guangzhou, Guangdong Province, China

France

Oman Air, 65 rue de Prony, 75017 Paris, France

Germany

Hahnstrasse 70 – 60528 Frankfurt – Germany

Malaysia

Suite 9-03 , 9th Floor Menara Hap Seng Jalan P Ramlee, 50250 Kuala Lumpur

UAE

New Century City Tower 05th Floor Office Number 501 - Al Ittihad Rd - Port Saeed - Deira -Dubai Opp Deira City

United Kingdom

Oman Air, Room 2948, Terminal 4 Heathrow Airport, Middlesex

Thailand

Oman Air SAOC, 11/1 AIA Sathorn Tower, 7th Floor, Unit 705, South Sathorn Road, Bangkok 10120 Thailand

Turkey

Oman Air Turkey, Ferko Signature Building, Buyukdere Cad. Nr:175 B4 Floor Office nr:10, 34394 Levent, Istanbul

Saudi Arabia

Kanoo Airline Center, King Fahd Bin Abdulaziz Road, P.O. Box 1878, Al Khobar-31952

Qatar

Al Sadd Street Doha Qatar P.O. Box 6267

Oman Air live chat

Oman Air does not provide customer support via live chat. Alternatively, you can chat with their live agent (human support representative) using instant messaging on Facebook Messenger or Twitter.

Live chat is a tool that connects customers with an actual human representative — live agent — via instant messaging in a browser window. It is often the fastest way to get help from the airline, substantially minimizing wait times (compared to call centers).

Integrating a bot with live chat gives customers an additional tool in beginning the support conversation. Chatbots — especially those powered by A.I. — can read customer inquiries and automatically respond with the relevant information. Live chat bots reduce the waiting time to virtually nil.

The adoption of live chat and chatbots varies among airlines, as it requires not just the technical infrastructure, but also staff training. This could potentially explain why Oman Air has not yet introduced live chat for its passengers.

For security reasons, live chat agents cannot proces sensitive payment information. To make purchases (like ticket changes or additional baggage), you’ll be redirected to a secure payment portal or advised to call Oman Air directly.

Feedback: How to file a formal complaint?

To formally lodge a complaint with Oman Air, begin by using the carrier’s designated feedback channels. Detailed instructions for reporting problems can be found on their official website. Retain all pertinent documents — boarding passes, receipts, tickets, and email correspondences — as they may be needed to support your case.

Oman Air does not provide an email address that could be used to send a feedback or compalints. To file a formal complaint, you can use the online form on the omanair.com website. Remember to include the necessary details, clearly stating the nature of your complaint. Oman Air will reply to your complaint within a few working days.

For direct, pesonal assistance, passengers wishing to share their feedback or discuss encountered issues can speak to a representative by dialing +24531111.

If your complaint isn’t addressed satisfactorily, you may escalate it by writing a detailed letter outlining your complaint and the resolution you seek. Send it to this postal address:


P.O. Box 58 | P.C.111 |
Muscat International Airport

If all else fails, email the CEO. Write a polite complaint email briefly explaining your situation and kindly requesting their assistance. While the CEO may not personally respond, their team usually takes prompt action. Often, the outcome can be even better than what you had hoped for. Use services like Hunter.io or Spokeo to find the email address of the Oman Air CEO.

Premium hotline
for Sindbad members

Sindbad, Oman Air‘s loyalty program provides dedicated phone number for members, with shorter waiting times than the standard helpline. If you are a Sindbad member with Blue, Silver, Gold status, you can dial +968 71960111 to reach frequent flyer program (FFP) customer service in Oman.

Dedicated customer service for the Sindbad FFP can assist you with verifying your reward point balance, making flight reservations, processing the flight redemption and upgrades, or just addressing any queries you might have about the loyalty program.

You can also contact Sindbad international numbers: +968 71960111 (Oman).

Alternatively, send an email to sindbad@omanair.com.

If you find yourself already at the airport, consider seeking aid from an airline agent at the Oman Air lounge. Their team is often capable of addressing same-day issues or can offer you a direct airport line, bypassing the queue. However, ensure you’re eligible for lounge access beforehand, as it’s generally reserved for top-tier frequent flyer members.

Contacting Oman Air on social media

Getting phone help from Oman Air often means long waits. So here’s our advice: before calling the helpline, try to get a quick fix by contacting them via social media — Facebook, Twitter. Many travelers are reporting that they get a faster response there. Most large airlines have teams of social media specialists; in our experience, it’s the easiest way to resolve an issue.

Craft a concise and polite message explaining your issue or inquiry. Include relevant details like your booking reference or flight information. If you don’t hear back within a reasonable timeframe, send a follow-up message.

Use this trick to contact the airline faster: mention @omanair in a tweet about your issue. Oman Air team will often notice it immediately and provide an answer. It’s a method we recommend if your issue is particularly urgent.

Contact the airline faster: (Oman Air Twitter)

FAQ

What is the hotline response time?

The average wait time for Oman Air representatives is between 5 and 50 minutes — depending on when you're calling. However, when the airline gets hit with an unprecedented wave of calls amid mass cancellations, you should be prepared for much longer waiting times.

Like most airlines, Oman Air employs a certain number of staff in its helpline — sufficient to serve customers under standard conditions. If these conditions change (sudden flight delays and cancellations, peak travel times such as school holidays, etc.), the airline usually allocates more resources to customer service to address the increased demand.

Where can I find Oman Air service desk at the airport?

Oman Air houses its main service desk at Muscat International Airport MCT in Muscat, Oman. The airport serves as the primary hub airport for the carrier, coordinating the lion's share of its flight operations. The Oman Air representatives at this airport desk provide comprehensive customer service for passengers: booking changes, refunds, upgrading flights, special assistance requests, etc.

Not all airports serviced by Oman Air maintain its help desks. Their presence depends on the airline's scale of operations, airport size, and arrangements with other airlines. Smaller airports with sparse Oman Air flights or those primarily catering to regional traffic may lack a dedicated service desk.

If you’re flying with the Omani carrier and aren’t sure whether there will be a service desk at the departure airport, check the airline’s and the airport's websites. Alternatively, contact customer service for the most up-to-date information.

Missed Oman Air flight contact number

If you think you're going to miss a flight, call Oman Air immediately at +24531111. The sooner your airline knows that you'll be late, the more options it has to fix it. Oman Air often charges you for a new ticket if you miss a flight, but there are important exceptions. To find out if you qualify, you need to act fast. Calling the airline ASAP can significantly increase your chances of getting rebooked on the next flight at no additional charge.

How to request a callback from Oman Air?

Oman Air does not provide a callback option. However, you can still potentially get an airline representative to call you back:

  1. Try to initiate contact by reaching out to Oman Air through the channels they offer — email, live chat, social media, or the hotline.
  2. Clearly state that you would prefer to be contacted by a phone call (callback)
  3. Briefly explain your issue or question; include your phone number and the best times to reach you.
  4. Follow up: if you don’t get a response within a reasonable timeframe, try reaching out again.

What is Oman Air Business Class contact number?

Several airlines offer premium, dedicated phone lines exclusively for their Business Class passengers — recognizing the investment they make when they opt for a higher level of comfort.

However, Oman Air does not offer a dedicated phone number for Business Class customers. Instead, they can contact the airline’s general customer service line. Although this might involve some waiting, the airline prioritizes assisting their high-tier customers as quickly as possible.

Should I contact my travel agent instead of CS?

Yes, if you find airline customer care burdensome, you may ask your travel agent for help. An agent can remove all that drama from your booking experience. Good travel agents have dedicated  "air teams" behind them (who have relationships with airlines) and often work via a bigger agency leveraging its robust networks and connections.

When Oman Air cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you on your behalf. They don’t even need to speak to the airline in most cases since they have access to the backend of a booking system and are permitted to make changes to your reservation. Sometimes, they can even “bend” the rules.

The best thing: you’ll typically pay the same price for the flight ticket. Commissions made by agents generally come from the airline side, not the customer side.

What is the location and contact for head office?

Oman Air’s head office is located in Muscat, Oman:

Muscat International Airport,
P.O. Box 58 | P.C.111 |
Oman

Oman Air HQ (headquarters, head office, corporate office) serves as the principal business hub for the airline, its center of planning, coordination, and execution. The head office manages most of the airline's national functions, including finance, legal affairs, human resources, and marketing. It is also the central workspace for Oman Air's executive team, including the CEO, CFO, and key managerial staff. The headquarters oversees all other offices and branches, which report back to this 'nerve center' of operations.

How to call Oman Air from Indonesia?

Passengers in Indonesia can contact Oman Air by dialing this customer service phone number: +62 21 29110799.

How to call Oman Air from Oman?

If you're in Oman and need to reach out to Oman Air, call its hotline: +24531111.

How to call Oman Air from UEA?

To call Oman Air from UEA, dial +800035704519. Follow the voice prompts to get in touch with the correct airline's department or its representative. This line is equipped to handle a range of inquiries — including reservations, flight information, customer service, and more.

What is Oman Air reservations phone number?

The main phone number for Oman Air reservations is +24531111. If you require assistance with your flight ticket, you can also call the airline's regional call center or local ticketing office. Please note that the company may charge an additional fee for reservations made over the phone.

What is Oman Air rebooking hotline?

To rebook your flight with Oman Air, first review their current conditions and policies, as these occasionally change. Then contact their main call center at +24531111.

It's recommended to consult the rebooking with an airline representative as it enables you to discuss changes to your itinerary and explore all available flight options in detail. Be aware that rebooking may incur a fee.

Appendices

Additional contacts. Source: Oman Air.

Oman Air phone numbers by cities
CitiesOman Air Phone Number
Athen+30 210 3274 943
Mumbai+912262729000
Jakarta+62 21 29110799
Milan+39 (0)2 87247500
Amman+0800 22506
Naerobi+225 02 94
Safat+22072030
Kuala Lumpur+60 320585333
Male+960 9103100
Casablanca+212 520 505 700
Kathmandu+977-01-4524601
Muscat+24531111
Salalah+23295045
Islamabad+00800 90033048
Manila+639992219970
Moscow+74957872799
Madrid+902 570 114
Colombo+787818309
Zurich+41 44 874 85 65
Dar es Salaam+255 222842928
istanbul+902123755955
Abu Dhabi+ 02 6118744
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