Through the lens of AI

Online reviews from passengers are invaluable for determining if Norwegian Air is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.

As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Norwegian Air reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Norwegian.

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Passenger reviews

An overview of the passenger experience on Norwegian Air — encompassing both the strengths and weaknesses as reported by travelers:

Strengths

Weaknesses

Passenger's experience

Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Norwegian Air. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.

What can I expect when flying with Norwegian?

You can expect a low-cost and value-for-money flight with Norwegian Air Shuttle, one of the largest budget airlines in Europe. You can also enjoy services such as in-flight entertainment, WiFi, food and beverage, and a loyalty program.

However, you may also face some challenges such as a limited network of international flights, a lack of airline alliance benefits, and possible financial and operational issues.

What are the seating options?

Norwegian Air Shuttle offers two seating options: Economy Class and Premium Economy Class. Economy Class seats are standard seats with a pitch of 29-31 inches and a width of 17-18 inches.

Premium Economy Class seats are reclining seats with a pitch of 43-46 inches and a width of 19 inches. Premium Economy Class seats also come with extra legroom, footrests, adjustable headrests, personal screens, power outlets, and USB ports. You can choose your seat when you book your flight or later for an additional fee.

Is Norwegian Air economy comfortable?

Norwegian Air Shuttle economy is comfortable for short-haul flights within Europe, Africa, and the Middle East. The seats are spacious enough for most passengers and have adjustable headrests.

The airline also provides free WiFi on most flights and personal screens on some flights. However, the economy seats may be uncomfortable for long-haul flights due to the limited recline, legroom, and amenities. You may want to upgrade to premium economy for a more comfortable experience.

What is the baggage allowance?

Norwegian Air Shuttle baggage allowance depends on your ticket type, destination, and membership status. For hand baggage, you can bring one carry-on bag of up to 10 kg and one small personal item on board.

For checked baggage, you can bring up to two bags with a combined weight of 20 kg if you have a LowFare+ or Flex ticket, or up to two bags with a combined weight of 30 kg if you have a Premium or PremiumFlex ticket. You can also purchase extra baggage allowance online or at the airport for an additional fee.

Does Norwegian Air have Wi-Fi?

Yes, Norwegian Air Shuttle has Wi-Fi on most of its flights. You can connect to the internet using your own device such as a smartphone, tablet, or laptop. The Wi-Fi service is free for all passengers on short-haul flights within Europe, Africa, and the Middle East.

However, for long-haul flights, the Wi-Fi service is only free for premium economy passengers. Economy passengers can purchase Wi-Fi access for an additional fee.