Through the lens of AI
Online reviews from passengers are invaluable for determining if Norwegian Air is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Norwegian Air reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Norwegian.





Is Norwegian Air
a low-cost (budget) airline?
Yes, Norwegian Air is a budget airline. Norwegian is referred to as a LCC (low-cost carrier) due to its business model which is focused on offering basic air transportation services at the lowest possible cost.
The low-cost model has a few key characteristics that distinguish Norwegian Air from traditional full-service carriers (FCC). The Norwegian airline predominantly operates short to medium-haul flights, and it adopts a high-density seating configuration in its aircraft to maximize passenger numbers and revenue per flight. Norwegian also offers an “unbundled” fare structure, where the base fare usually only includes the seat and a small personal item. Additional services such as checked luggage, seat selection, extra legroom, and in-flight meals may be available but incur extra charges.
These strategies allow Norwegian Air to keep operating costs low. The savings are then passed on to passengers in the form of lower ticket prices, hence earning it the label of a budget airline.
Passenger reviews
An overview of the passenger experience on Norwegian Air — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Low fares: Norwegian offers competitive prices for flights to various European destinations and beyond. Passengers can customize their fares and add extras according to their needs and preferences.
- Friendly and helpful crew: Norwegian’s staff are generally courteous, professional, and attentive. They try to make the passengers feel comfortable and welcome on board.
- Comfortable seats and good entertainment options: Norwegian’s seats are spacious, ergonomic, and reclining. They also have power outlets, USB ports, and personal screens. Passengers can enjoy a wide selection of movies, TV shows, music, and games on the inflight entertainment system. They can also access Wi-Fi on some flights for a fee.
Weaknesses
- Not a member of any airline alliance: Norwegian Air Shuttle does not belong to any of the major airline alliances such as Star Alliance, Oneworld, or SkyTeam. This means that the airline does not offer benefits such as shared frequent flyer programs, lounge access, codeshare agreements, or coordinated schedules with other airlines.
- Low frequency of flights to international destinations: Norwegian Air Shuttle has a limited network of flights to international destinations outside Europe.
- Financial and operational challenges: Norwegian Air Shuttle has faced several financial and operational challenges in recent years, such as debt restructuring, bankruptcy protection, government bailout rejection, fleet reduction, route cancellation, job losses, and shareholder dilution. These challenges have impacted the airline’s reputation, performance, and stability.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Norwegian Air. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Norwegian?
You can expect a low-cost and value-for-money flight with Norwegian Air Shuttle, one of the largest budget airlines in Europe. You can also enjoy services such as in-flight entertainment, WiFi, food and beverage, and a loyalty program.
However, you may also face some challenges such as a limited network of international flights, a lack of airline alliance benefits, and possible financial and operational issues.
What are the seating options?
Norwegian Air Shuttle offers two seating options: Economy Class and Premium Economy Class. Economy Class seats are standard seats with a pitch of 29-31 inches and a width of 17-18 inches.
Premium Economy Class seats are reclining seats with a pitch of 43-46 inches and a width of 19 inches. Premium Economy Class seats also come with extra legroom, footrests, adjustable headrests, personal screens, power outlets, and USB ports. You can choose your seat when you book your flight or later for an additional fee.
Is Norwegian Air economy comfortable?
Norwegian Air Shuttle economy is comfortable for short-haul flights within Europe, Africa, and the Middle East. The seats are spacious enough for most passengers and have adjustable headrests.
The airline also provides free WiFi on most flights and personal screens on some flights. However, the economy seats may be uncomfortable for long-haul flights due to the limited recline, legroom, and amenities. You may want to upgrade to premium economy for a more comfortable experience.
What is the baggage allowance?
Norwegian Air Shuttle baggage allowance depends on your ticket type, destination, and membership status. For hand baggage, you can bring one carry-on bag of up to 10 kg and one small personal item on board.
For checked baggage, you can bring up to two bags with a combined weight of 20 kg if you have a LowFare+ or Flex ticket, or up to two bags with a combined weight of 30 kg if you have a Premium or PremiumFlex ticket. You can also purchase extra baggage allowance online or at the airport for an additional fee.
Does Norwegian Air have Wi-Fi?
Yes, Norwegian Air Shuttle has Wi-Fi on most of its flights. You can connect to the internet using your own device such as a smartphone, tablet, or laptop. The Wi-Fi service is free for all passengers on short-haul flights within Europe, Africa, and the Middle East.
However, for long-haul flights, the Wi-Fi service is only free for premium economy passengers. Economy passengers can purchase Wi-Fi access for an additional fee.
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User Review
4.1 (681 votes)Norwegian reviews
We asked AI to go through thousands of online reviews about Norwegian and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.