Through the lens of AI
Online reviews from passengers are invaluable for determining if Neos Air is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Neos Air reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Neos.





Is Neos Air
a low-cost (budget) airline?
No, Neos Air is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Italy, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Neos provides multiple travel classes, such as Economy, Premium Economy — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Neos Air — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- In-Flight service: Passengers often commend Neos Air’s cabin crew for their friendliness and attentiveness. T
- Value for money: Many travelers praise the airline for offering competitive prices for the level of comfort and amenities provided.
- Catering options: The airline’s in-flight meals and beverage options have generally received positive feedback. Passengers appreciate the variety and quality of food, especially on long-haul flights.
Weaknesses
- Inconsistency in service: Some passengers have noted inconsistency in service across different flights or cabin classes. While some experiences have been outstanding, others have fallen short of expectations, leading to mixed reviews.
- Limited network and partnerships: Neos Air’s route network is somewhat limited, focusing primarily on holiday destinations. The lack of extensive codeshare agreements or membership in global alliances may restrict flexibility and options for travelers.
- Online booking and check-in experience: There have been reports of difficulties with the online booking system and check-in process. Passengers have cited challenges in navigating the website and managing their reservations, which could hinder the overall travel experience.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Neos Air. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Neos?
When flying with Neos Air, passengers can expect a decent travel experience marked by competitive pricing and a focus on holiday destinations.
The airline is known for providing reasonable comfort and various in-flight amenities, often praised by vacation travelers. Though service is generally appreciated, especially from the cabin crew, some passengers have noted inconsistencies across different flights and challenges with online booking and check-in.
The limited route network might restrict travel flexibility for some, but overall, Neos Air aims to provide a balanced travel experience, suitable for leisure travel, with value for money being one of its strengths.
What are the seating options?
Neos Air seating options are typically classified into two main categories:
- Economy: This is the standard economy class seating option.
- Premium Economy: This is a premium economy class seating option that offers more space, comfort, and amenities than economy class.
Is Neos Air economy comfortable?
Neos Air’s economy class is generally regarded as decent, offering a level of comfort that aligns with the expectations of a leisure-focused airline.
Passengers have often appreciated the value for money, noting the balance between cost and comfort. The seating may offer standard legroom and in-flight amenities typical of economy class.
What is the baggage allowance?
Here’s the baggage allowance on Neos Air flights:
Economy:
- Hand Baggage: 8kg
- Checked Baggage: 2 checked bags, each weighing up to 23kg
Premium Economy:
- Hand Baggage: 8kg
- Checked Baggage: 2 checked bags, with a combined weight of up to 30kg
Does Neos Air have Wi-Fi?
Yes, Neos Air offers in-flight Wi-Fi on its Boeing 787 Dreamliner aircraft.
The Wi-Fi is provided by Viasat and offers speeds of up to 12 Mbps. Passengers can purchase Wi-Fi access for a fee, or they can choose from a variety of sponsored offers that offer free browsing for a limited time.
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User Review
4.1 (681 votes)Neos Air reviews
We asked AI to go through thousands of online reviews about Neos Air and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.