Through the lens of AI

Online reviews from passengers are invaluable for determining if Neos Air is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.

As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Neos Air reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Neos.

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Passenger reviews

An overview of the passenger experience on Neos Air — encompassing both the strengths and weaknesses as reported by travelers:

Strengths

Weaknesses

Passenger's experience

Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Neos Air. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.

What can I expect when flying with Neos?

When flying with Neos Air, passengers can expect a decent travel experience marked by competitive pricing and a focus on holiday destinations.

The airline is known for providing reasonable comfort and various in-flight amenities, often praised by vacation travelers. Though service is generally appreciated, especially from the cabin crew, some passengers have noted inconsistencies across different flights and challenges with online booking and check-in.

The limited route network might restrict travel flexibility for some, but overall, Neos Air aims to provide a balanced travel experience, suitable for leisure travel, with value for money being one of its strengths.

What are the seating options?

Neos Air seating options are typically classified into two main categories:

  • Economy: This is the standard economy class seating option.
  • Premium Economy: This is a premium economy class seating option that offers more space, comfort, and amenities than economy class.

Is Neos Air economy comfortable?

Neos Air’s economy class is generally regarded as decent, offering a level of comfort that aligns with the expectations of a leisure-focused airline.

Passengers have often appreciated the value for money, noting the balance between cost and comfort. The seating may offer standard legroom and in-flight amenities typical of economy class.

What is the baggage allowance?

Here’s the baggage allowance on Neos Air flights:

Economy:

  • Hand Baggage: 8kg
  • Checked Baggage: 2 checked bags, each weighing up to 23kg

Premium Economy:

  • Hand Baggage: 8kg
  • Checked Baggage: 2 checked bags, with a combined weight of up to 30kg

Does Neos Air have Wi-Fi?

Yes, Neos Air offers in-flight Wi-Fi on its Boeing 787 Dreamliner aircraft.

The Wi-Fi is provided by Viasat and offers speeds of up to 12 Mbps. Passengers can purchase Wi-Fi access for a fee, or they can choose from a variety of sponsored offers that offer free browsing for a limited time.