Through the lens of AI
Online reviews from passengers are invaluable for determining if JetBlue Airways is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in JetBlue Airways reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about JetBlue.





Is JetBlue Airways
a low-cost (budget) airline?
No, JetBlue Airways is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in America, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, JetBlue provides multiple travel classes, such as Basic Economy, Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on JetBlue Airways — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Spacious seating and legroom: Many positive reviews mention how JetBlue provides more legroom compared to other airlines, particularly in their standard economy (Blue) class. This is often highlighted as a major advantage for taller passengers or those seeking extra comfort.
- Friendly and attentive service: Reviews frequently praise JetBlue’s crew for their friendly and accommodating demeanor. Passengers appreciate a positive attitude and helpfulness from flight attendants, making the travel experience more enjoyable.
- In-flight entertainment and amenities: Numerous reviews cite JetBlue’s free Wi-Fi, movies, and TV at every seat as positive differentiators. The availability of entertainment options and complimentary snacks/drinks is seen as a valuable perk, especially on longer flights.
Weaknesses
- On-time performance: Some reviews, while praising other aspects, express disappointment with occasional delays or flight cancellations. While JetBlue’s on-time performance has improved in recent years, it’s still an area where some passengers wish for greater consistency.
- Fare complexity and add-on fees: Some reviews criticize the increasing complexity of JetBlue’s fare structure, mentioning optional but seemingly necessary add-ons for checked bags, seat selection, etc. This can lead to confusion and potentially higher costs than initially anticipated.
- Limited network and destination options: Compared to larger airlines, JetBlue’s network primarily focuses on point-to-point routes in North America and the Caribbean. While they’re expanding, passengers seeking specific destinations or extensive global coverage might find JetBlue lacking.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with JetBlue Airways. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with JetBlue?
When flying with JetBlue, you can expect a blend of low-cost efficiency and comfort-focused amenities.
JetBlue is known for offering more legroom in its economy class compared to many other domestic airlines in the United States. The airline also provides free Wi-Fi, known as Fly-Fi, allowing passengers to stay connected during their flight. Entertainment options are abundant with a variety of movies, TV shows, and music available, enhancing the in-flight experience. Snack and beverage services are complimentary, with additional food and drinks available for purchase. While JetBlue’s fares are generally budget-friendly, it’s important to be aware of potential additional fees, particularly in lower fare classes like Blue Basic, where charges for checked bags and other extras might apply.
Overall, passengers appreciate JetBlue for its comfortable seating and in-flight offerings, though it’s wise to be prepared for occasional operational delays or customer service issues.
What are the seating options?
JetBlue offers several class options, each designed to suit different travel preferences and budgets:
- Blue Basic: This is the most budget-friendly option, offering basic amenities. Seat selection is available only at check-in, and additional fees apply for checked bags. This class has restrictions on flight changes and cancellations.
- Blue: The standard economy class providing more flexibility than Blue Basic. It includes advance seat selection and allows flight changes and cancellations with applicable fees. Baggage fees are extra.
- Blue Extra: Building on the Blue fare, this option adds perks like early boarding and expedited security where available. It offers greater flexibility with no change or cancellation fees but doesn’t include free checked baggage.
- Mint: JetBlue’s premium class, offering a luxurious experience on select routes. Features include lie-flat seats on certain aircraft, enhanced dining options, and exclusive entertainment choices. Passengers enjoy priority check-in and boarding, along with a more generous baggage allowance.
Is JetBlue Airways economy comfortable?
JetBlue’s economy class is often regarded as one of the more comfortable options among U.S. domestic airlines.
Passengers typically appreciate the generous legroom, which is more spacious compared to many other airlines. The seats are equipped with personal television screens for in-flight entertainment, which include a variety of movies, live TV, and satellite radio, enhancing the travel experience. Additionally, JetBlue offers complimentary Wi-Fi, known as Fly-Fi, allowing passengers to stay connected throughout their journey. The airline also provides a selection of complimentary snacks and beverages, with additional options available for purchase.
While some passengers have noted occasional operational issues like flight delays, the overall comfort and amenities in JetBlue’s economy class make it a popular choice for travelers seeking a balance of comfort and affordability.
What is the baggage allowance?
JetBlue’s baggage allowance varies depending on the fare type. Here’s a breakdown for each class:
Blue Basic:
- Carry-On: One personal item (e.g., purse, briefcase, laptop bag) that fits under the seat.
- Checked Baggage: Not included. Fees apply per bag.
Blue:
- Carry-On: One personal item and one carry-on bag that fits in the overhead bin.
- Checked Baggage: First bag fee applies.
Blue Extra:
- Carry-On: One personal item and one carry-on bag.
- Checked Baggage: Not included; fees apply per bag. Same as Blue Basic.
Mint:
- Carry-On: One personal item and one carry-on bag.
- Checked Baggage: Includes two checked bags.
Does JetBlue Airways have Wi-Fi?
Yes, JetBlue offers Wi-Fi on its flights. Known as “Fly-Fi,” this service provides passengers with complimentary internet access.
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User Review
4.1 (681 votes)JetBlue reviews
We asked AI to go through thousands of online reviews about JetBlue and give you a clear, fair idea of what other travelers think about the airline. The AI puts together thousands of different passenger experiences to accurately describe the airline’s quality and performance. You save time spent on reading myriads of reviews published on tens of different websites.
This is an unbiased overview of general public opinion, where the review of just one person doesn’t sway the result. Please note that it is still an experimental feature.
About the author

Maksim Koval
Aviation industry expert, digital editor at Tiket2 since 2010, and the pioneering founder of the Air Traveler Club.
Maksim is a Bali-based seasoned travel writer, avid flyer, tinkerer, photographer, motorbiker, animal lover, and the truest evangelist of the company. His dedication to providing valuable insights and engaging content has established him as a trusted voice in the industry.
You can contact him via email at maksim[at]tiket2.com.