Through the lens of AI
Online reviews from passengers are invaluable for determining if Icelandair is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Icelandair reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Icelandair.
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Is Icelandair
a low-cost (budget) airline?
No, Icelandair is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Iceland, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Icelandair provides multiple travel classes, such as Basic Economy, Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Icelandair — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Friendly and attentive crew: Passengers consistently highlight the friendly and attentive nature of the Icelandair crew as one of the airline’s main strengths. The crew is often commended for their upbeat attitude, approachability, and willingness to go the extra mile to ensure passenger comfort and satisfaction.
- Convenient stopover options: Icelandair’s unique stopover program in Reykjavik receives high praise from passengers. This program allows travelers to make the most of their journey by offering the opportunity to stop in Iceland for a few days without incurring additional airfare costs.
- Smooth connections and timeliness: Passengers consistently express satisfaction with Icelandair’s efficient connections and punctuality. The airline’s Reykjavik Keflavik International Airport hub ensures seamless transfers for passengers traveling between North America and Europe. Many travelers appreciate the streamlined transfer process, which minimizes layover time and allows for smooth and stress-free onward travel.
Weaknesses
- Limited in-flight amenities: Some passengers note the absence of certain amenities on Icelandair flights, particularly on shorter routes. Compared to other airlines, Icelandair may offer a more basic selection of entertainment options, such as shared overhead screens or limited movie choices.
- Legroom and seat comfort: While Icelandair strives to provide a comfortable travel experience, a few passengers express concerns about legroom and seat comfort, particularly on longer journeys. Some travelers mention that the seat pitch, or distance between seats, may feel somewhat cramped, resulting in a less spacious seating arrangement. Additionally, a few passengers report that the cushioning on the seats may not provide adequate support for extended periods, which can be less comfortable during long-haul flights.
- Inconsistent customer service: While many passengers have positive experiences with Icelandair’s customer service, a few reports indicate instances of inconsistency. Some travelers mention delays in receiving responses to inquiries or requests, which can lead to frustration or inconvenience.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Icelandair. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Icelandair?
When flying with Icelandair, you can expect a reliable and customer-oriented experience. The airline’s commitment to delivering exceptional service is evident in its friendly and attentive staff, who go above and beyond to ensure your smooth and enjoyable journey.
From the moment you step onboard, you can anticipate a comfortable cabin environment, well-maintained aircraft, and a range of amenities designed to enhance your travel experience. Whether it’s the ease of booking, efficient check-in process, or seamless connections, Icelandair aims to provide a hassle-free and pleasant journey for all passengers.
What are the seating options?
Icelandair offers a range of seating options to suit different preferences and budgets.
In Economy Class, you’ll find a comfortable and cost-effective choice with sufficient legroom and seat comfort. For those seeking extra comfort and amenities, Economy Comfort provides additional legroom, priority boarding, and complimentary in-flight entertainment. Saga Class, the airline’s premium option, offers spacious seating, exquisite dining experiences, dedicated service, and exclusive lounge access.
Is Icelandair economy comfortable?
Icelandair’s Economy Class is designed to provide a comfortable travel experience for passengers. While the comfort level may vary based on personal preferences and flight duration, the airline takes measures to ensure adequate legroom and seat comfort. Seats are ergonomically designed, and the cabin is equipped with features to make your journey as comfortable as possible.
What is the baggage allowance?
Icelandair’s baggage allowance is typically based on the fare type and destination:
- Economy Light: No checked baggage allowance, carry-on baggage only (1 piece up to 10kg).
- Economy Standard: Checked baggage allowance of 1 piece up to 23kg, carry-on baggage of 1 piece up to 10kg.
- Economy Flex: Checked baggage allowance of 2 pieces, each up to 23kg. Carry-on baggage of 1 piece up to 10kg.
- Saga Premium: Checked baggage allowance of 2 pieces, each up to 32kg. Carry-on baggage of 2 pieces, each up to 10kg.
- Saga Premium Flex: Checked baggage allowance of 2 pieces, each up to 32kg. Carry-on baggage of 2 pieces, each up to 10kg.
Does Icelandair have Wi-Fi?
Yes, Icelandair understands the importance of staying connected while flying and therefore provides Wi-Fi on most of its aircraft.
Passengers can access the onboard Wi-Fi service for a fee, allowing them to browse the internet, stay in touch with friends and family, catch up on work, or enjoy entertainment options during their flight.
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