Through the lens of AI
Online reviews from passengers are invaluable for determining if Iberia is the right choice for you. However, manually sifting through countless reviews can be incredibly time-consuming and impractical.
As AI excels at quickly processing large volumes of data, we’re adopting it as a tool for sentiment analysis. It detects the emotional tone in Iberia reviews, and quickly gauges travelers’ opinions on the airline’s offerings. We summarize them into concise and informative snippets to help you understand how other travelers feel about Iberia.
Join 80,000 savvy travelers.
Start saving 40%–80% on flights.
- Amazing deals to 200+ destinations in Asia
- Departures from US, Canada, Australia, Europe, Asia
- Regional routes within Asia included
- Each deal is 40%–80% cheaper than the regular price
Is Iberia
a low-cost (budget) airline?
No, Iberia is not a budget airline but a traditional, full-service carrier. It is one of the largest airlines in Spain, a member of the Oneworld, and it offers a broad spectrum of services that distinguish it from budget airlines. These include free checked baggage, complimentary meals and beverages (even in Economy), on-board amenities (blankets, pillows, sometimes noise-cancelling headphones) on long-haul flights, and a wide range of in-flight entertainment.
Furthermore, Iberia provides multiple travel classes, such as Economy, Premium Economy, Business — each with varying levels of comfort, space, and amenities. In contrast, budget airlines typically offer only Economy class with minimal benefits.
Passenger reviews
An overview of the passenger experience on Iberia — encompassing both the strengths and weaknesses as reported by travelers:
Strengths
- Extensive network: Iberia Airlines has a robust flight network, offering non-stop services to about 15 domestic and about 60 international destinations across Europe, Asia, Africa, the Middle East, North America, and South America. This extensive coverage is often appreciated by passengers as it provides a wide range of travel options.
- Oneworld alliance membership: As a member of the Oneworld Alliance and having codeshare agreements with more than 15 airlines, Iberia provides increased flexibility and convenience for its passengers, enhancing their ability to travel globally and earn/redeem frequent flyer miles.
- Entertainment options: One passenger review mentions a “large choice of movies” available during the flight, suggesting that Iberia offers a diverse range of entertainment options onboard which can contribute to a more enjoyable flight experience.
Weaknesses
- Customer service: Numerous reviews indicate that Iberia’s customer service is a significant issue. Passengers have reported difficulties in contacting the airline’s customer service, leading to dissatisfaction.
- Luggage handling: There have been instances where passengers’ luggage was lost, which is a significant inconvenience and can negatively impact the overall travel experience.
- Food and beverage quality: The airline’s food and beverage offerings have been criticized. For instance, one review notes the lack of champagne and the exclusive offering of Spanish wines, which may not meet all passengers’ preferences.
Passenger's experience
Drawing from a diverse array of passenger feedback, this is what it's truly like to fly with Iberia. Learn about the airline class of service, seating choices and comfort, baggage policies, Wi-Fi, and ticket flexibility.
What can I expect when flying with Iberia?
Expect a blend of Spanish hospitality and efficient service. You’ll encounter a fleet primarily composed of modern Airbus aircraft, promising a comfortable journey. The airline prides itself on punctuality, often ranking highly among major carriers. In-flight amenities depend on your class of service.
In Business, enjoy lie-flat seats, gourmet meals, and a generous baggage allowance. Economy passengers receive complimentary meals on long-haul flights and can access in-flight entertainment, including movies and music. Bear in mind, your experience may vary depending on your route and the specific aircraft.
What are the seating options?
Iberia’s seating options span across three categories: Economy, Premium Economy, and Business.
In Economy, expect standard seating with adjustable headrests and an entertainment system.
Upgrading to Premium Economy affords you wider seats, extra legroom, and a better meal service.
Opting for Business, particularly on long-haul routes, elevates your experience to lie-flat seats with direct aisle access, additional privacy, and elevated dining options. Remember, aircraft configuration can vary, impacting your seat’s exact features. Always verify specific offerings for your flight when booking.
Is Iberia economy comfortable?
Iberia’s Economy Class aims to ensure a comfortable journey for its passengers. Seats come with adjustable headrests and a personal entertainment system with a variety of movies, music, and games.
On long-haul flights, you’ll receive a complimentary meal and, on select flights, a comfort kit.
However, legroom can be a sticking point for some passengers, like many airlines. If extra space is a priority, consider booking an exit row seat or upgrading to Premium Economy, which offers more legroom. Ultimately, comfort can be subjective and is influenced by individual preferences and the specific aircraft.
What is the baggage allowance?
Iberia’s baggage allowance varies based on your ticket class and destination.
Generally, Economy passengers are allowed one piece of checked luggage up to 23 kg, while Business Class passengers can bring two pieces up to 32 kg each. For carry-on, you can bring one piece up to 10 kg and a smaller personal item.
Notably, long-haul flights to/from Brazil and flights with the “Basic” fare may have different allowances. Iberia Plus frequent flyer members at certain tiers also receive extra baggage benefits. Given the variables, checking your specific allowance on Iberia’s website or with customer service is wise.
Does Iberia have Wi-Fi?
Yes, Iberia provides onboard Wi-Fi on select long-haul flights, allowing you to stay connected while cruising at 35,000 feet.
The airline offers several data packages to cater to different needs, whether you want to send a few emails or stream your favorite show. The cost depends on the package you choose.
Say goodbye
to expensive airfares!
Save 40-80% on flights — explore SuperDeals from hundreds of departure cities across the globe.
